Work Ethics and Interpersonal Communications-MOC

7/30/2019 Work Ethics and Interpersonal Communications-MOC

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Developing a Professional Work Ethic

Basics of a strong work ethic and job commitment

Do the right thing

Exceed expectations

Assist others as part of your job

Remember that others are depending on you

Find your inner motivation [ Ing var Kamprad, Swedish hom e furn ish ing retai ler IKEA -

entrepreneur h igh o n w ork eth ics and comm itment , used

fathers reward for succeeding in studies when he was

seventeen]


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Being Dependable and Reliable

Keep track of your commitments

Manage expectations

Practice consistent attendance

Arrive early

workplace expert Stephen Viscusi , author ofBulletproof of Your Job, offers advice about keeping

a job and building a successful careerbulletproofing

you r job is al l about bui ld ing the r ight re lationship w i th

your boss !


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Managing your TimeIdentify time-wasting activities

Plan your day

Set priorities

Block distractions

Vary the type of tasks you perform

Be flexible


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Managing Stress

Remove yourself for sometime fro m stressful activities

Use stress to your advantage

Eat a snack

Get enough sleep ( avoid sleep debt ala debt trap!)

Engage in some physical activity

Use your support network


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n a n ng ro ess ona or space

ents

pace comfortable and inviting

space to support your workflow

iate lighting

nomic principles

ppropriate image


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Taking Advantage of Professional Opportunities

Keep your career goals in mind

Look for high-visibility opportunities

Meet key people

Attend training sessions

Accept unappealing tasks graciously


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Earning Recognition

Communicate about all your accomplishments

Give your boss talking points

Call attention to yourself by praising others

Seek unique tasks

Take advantage of promotional opportunities

Network across the organisation


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Developing Interpersonal Skills

Understanding professional Relationships

Cultivate strong professional relationships

because they :

provide a fulfilling work experience

Allow you to succeed

Provide the resources you need

Influence decisions

Help you find and keep a job


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Respecting Social Protocols

Respect how your organisation works

Follow the chain of command

Recognise communication channels and power centres

Acknowledge groups and cliques

Consider time and schedules


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Networking Professionally

Network before it is necessary

Look for networking opportunities

Distribute and collect business cards

Prepare to converse

Follow up with people you meet

Stay in touch


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Showing Basic Office Courtesies

Exchange pleasantries

Treat everyone with respect

Offer assistance

Honour others privacy

Respect shared areas and resources

Contribute when asked

Marshall Goldsmith, "What Got You Here Wont Get You There: How

Successful People Become Even more Successful identifies six basic

forms of bad manners : speaking when angry, focussing on the

negative, making excuses, claiming undeserved c redit , not l is tening

well and failing to express gratitude


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Socializing professionally

Keep your guard up

Limit the alcohol

Avoid uninvited guests

Rule out flirting

Approach people you do not know


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Displaying Optimism and Enthusiasm

Smile frequently

Show appreciation

Listen actively and reflectively

Support team efforts

Show a sense of humour


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Recovering from difficult Interpersonal Situations

Apologise in person

Time apologies carefully

Assume responsibility

Correct mistakes

Be patient- it is a great virtue and wins battles !


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Towards Ethical and Authentic Communications:

The discipline of Building Character

Ethical Decisions and Defining MomentsEthical Decisions: Choosing between two options one we

know to be right and the other wrong

Defining Moments: One which challenges us in a deeper

way by asking us to choose between two or more ideals in

which we deeply believe-such decisions rarely have onecorrect response-taken cumulatively over time, defining

moments form our individual character


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A guide to Defining Moments

For Individuals -> Understanding Who am I ?

what feelings and intuitions come into conflict in a

situation? Which values are most deeply rooted inmy life? What combinations of expediency and

shrewdness, coupled with imagination and

boldness, helps me communicate and implement

my personal understanding of wht is right ?


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For Managers of Work groups ->Who are We?

What are the other strong persuasive interpretationsof the ethics of the situation ?What point of view is

most likely to win a contest within the organisation ?

Have I orchestrated a process to convincingly

communicate and manifest the values I care about inmy organisation?


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For Company Executives-> Who is the company

?

Have I done all I can to secure my position and the

strength of the organisation ?

Have I thought creatively and boldly communicated my

thoughts about the role of my organisation in society

and its relationship with its stakeholders ?

What combinations of shrewdness, creativity and

tenacity will help me choose and communicate

convincingly my vision and transform this into a reality

?


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Case of Steve Lewis: a)clear about wanting to make a

career in Investment Banking and become a Partner in

the firm; b) wants to earn this position on merit

c)Was willing to put up with the long and arduous workof a first year analyst to meet his larger career goals

d) HisBackground: African-American


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Issue :

Steve Lewis-job in an investment banking firm in

ManhattanAsked one day if he could fly to St.Loius, Missouri,

eastern part of the US, in two days to help with a

presentation to an important prospective client, a state

treasurer who wants to see at least one blackprofessional at the meeting or else no chance of being

considered for the business deal ,

a)Whatshould Steve Lewis communicate to his

boss?


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an episode when his parents booked a

reservation in a restaurant that did not serve

blacksWhen they arrived the hostess told them there

had been a mistake..the reservation was lost

and they could not be seated

What does the mo ther do? ..

makes a new reservation in her maiden name(

his father was a famous athlete whose name

was widely recognised)..hostess books and iscompelled to give a seat when they arrive

Niccolo Machiavelli( ethical

pragmatist),Idealism untempered by realism

often does little to improve the world


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Face Vase

In this illusion the figure and the

ground are reversible in all ways

Percept ion is

indeed a reali tfor each one o

us !Smart and

Consc iousCommunication is

all abou t making

oth ers recept ive to

our p oin t of v iew


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Trayvon Martin could have been me 35 years

agoUS President Barack Obama , in the aftermath of the

controversial verdict of a Florida court acquitting the

teenaged Martins alleged killer, which has sparked a new

debate on race relations in AmericaCommunication impact is a
http://www.google.co.in/imgres?imgurl=http%3A%2F%2Fwww.washingtonpost.com%2Fblogs%2Fthe-fix%2Ffiles%2F2013%2F05%2FObama_Fiscal_Cliff-0e5c7-588-copy.jpg&imgrefurl=http%3A%2F%2Fwww.washingtonpost.com%2Fblogs%2Fthe-fix%2Fwp%2F2013%2F05%2F03%2Fobama-doesnt-have-as-much-power-as-you-think%2F&docid=ccT1dqBgHX84rM&tbnid=1orKIm7XYZMS7M%3A&w=4800&h=3200&ei=0KLsUb6eL4GiiQKd64CIBg&ved=0CAIQxiAwAA&iact=c

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Work Ethics and Interpersonal Communications-MOC