mobilityWork efficiently, wherever you are

What mobility means for businessModern communications capabilities are a revelation. Never before have

enterprises and their staff had so much capability and information at

their fingertips, or the flexibility to work anywhere, anytime.

The technology powering this workplace revolution is extraordinary.

Smart phones, tablets and laptops with processing power unimaginable

less than 10 years ago, combined with cloud information storage and

management, mean the office is wherever you happen to be.

It has allowed businesses to expand rapidly.

But that brings new challenges. Just as enterprises in times past had to

run typing pools and car fleets, or operate in-house technology divisions

to train employees and maintain hardware, the modern enterprise has to

manage an increasingly sophisticated communications environment.

Someone has to keep track of the handsets, make sure the tablets can

talk to each other, ensure the workforce receives software upgrades,

facilitate repairs, provide training and technical support, and liaise with

suppliers.

The biggest challenge many now face is how to make the absolute most

out of the opportunity mobility presents.

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The IT monopoly is overThe evolution of Information Communications Technology has given rise

to many challenges and frustrations to enterprises which just want to

concentrate on their business.

Keeping pace with the technology as it has jumped from mainframes

to PCs and now the mobility brought about by small smart devices

and Cloud computing has been an expensive journey in terms of both

financial outlay and time consumed in managing those services.

And for many years it also meant a lot of power lay in the hands of IT

departments who were the sole repositories of the skills required to

keep everything running. It was only a decade ago that IT professionals

could virtually name their price.

But the phenomenon of the ‘consumerisation’ of IT has seen a dramatic

shift from the era when business technology drove innovation to

what we have now, where it is being driven by consumer technology.

Consumers have powerful mobile devices at their disposal. It is only

natural that these tools are put to work.

Mobility comes from a combination of advances in wireless networks, in

devices, and in applications. Users select devices, install their apps, and

work when and where they please.

It presents great opportunities. For the enterprise it means greater

productivity, agility and connectivity with employees and customers.

But it is also a chance to switch the focus of an IT department from

delivering ‘quality of service’ to delivering ‘quality of experience’.

In other words, instead of just maintaining the hardware and upgrading

the software, an IT department in this brave new world of mobility

can help employees and customers get what they want out of the

technology.

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Maximising mobility in your enterpriseWhen embarking on the road to making mobility an effective and

efficient tool for your enterprise, there are some key questions to

consider:

What does success look like? Review what your level of mobility

is now and where you would like it to be. What are your current

communications services and equipment and what are your needs

moving forward?

What is the right plan for you? Having considered where you want

to go, who can design a plan to get you there? The right solution is

essential to optimising your performance through better productivity,

flexibility and reliability.

Is your mobile communications strategy future-proofed? The right

technology and the right business partner will ensure your enterprise

can easily adapt and stay quick on its feet.

Are your staff adequately trained? There’s no point implementing a

great solution if no one is equipped to use it. Who will be responsible

for keeping your team communications fit?

What support do you require? Mobility doesn’t rest so neither can

your service provider. What customer service do they provide?

Are there important extras such as a convenient online portal and

guaranteed turnaround times?

Safeguarding dataSecurity is obviously a major issue. With so many access points to a

company’s data — every employee’s mobile phone is potentially a

window looking into commercially sensitive material — it is a major

consideration when making the transition to wireless mobility.

Data theft with all its consequences — loss of business, reputational

damage, etc. — is a real threat. The challenge is to facilitate freedom but

have in place the right safeguards.

Nothing is fail-safe, but there are many options and combinations of

strategies available to minimise risk. Investing in the appropriate level of

protection and implementing security protocols should free enterprises

from fear of a breach.

Who is Vita Enterprise Solutions?As part of Vita Group, Australia’s most exciting technology,

communications and electronics provider, Vita Enterprise Solutions

draws on the insight, expertise and know-how generated from 20 years

of servicing the Australian market.

Over this time we’ve built an enviable record of technology and service

delivery. Our strong reputation comes from developing in-house

expertise and aligning with key technology and telecommunications

partners including Telstra and Apple.

We’ll match agile technology outcomes to your business requirements,

simplifying the process for you. From providing the right mobility

solution, increasing collaboration, transitioning to the Cloud or NBN, to

providing hardware and accessory solutions, Vita Enterprise Solutions

will partner with your business to deliver a personalised and fully

integrated end to end solution.

The nitty gritty of well-managed mobilityWhat would you do if a team member loses their phone in the back of a

taxi on the way to an important meeting?

Three of your sales staff have tablets that need repairing but they can’t

afford to be without them for the two weeks it could take to fix them.

Ten staff have joined your company and need to be supplied with their

communications tools and taught how to use them. Who has the time to

do that? And what about software licensing requirements?

Managing the communications needs of your workforce, whatever its

size, presents challenges.

You can do it yourself, which means either employing someone or

diverting a manager from other tasks. But this carries risks: staff can

leave abruptly, or may be occupied elsewhere when a problem arises.

Why jeopardise the smooth operation of vital communications?

Wouldn’t it be smarter to outsource the management of such a complex

component of your enterprise to a dedicated team of experts who can

provide solutions and support 24 hours a day, seven days a week, and

leave you to concentrate on your core business?

In the case of the staffer who lost their phone in the taxi, an external

mobility manager with a national footprint could direct the team

member to the nearest retail outlet, arrange a replacement sim card and

handset, and have everyone at the meeting back on track quickly.

By having a mobility manager who maintains a pool of spare devices,

the three sales staff could be given temporary tablets so they can keep

working while theirs are being repaired.

And having someone who is across the detail of your communications

network and has the expertise to train people quickly and effectively

would have those 10 new staff on the road sooner rather than later.

Simple. Effective. Consistent. This level of service helps to minimise your

downtime and gets your enterprise back up and running quickly.

An investment in efficiencyVita Enterprise Solutions is in a unique situation where we can offer a

‘Whole of Business’ plan.

Combine our supply, provisioning and support credentials with Telstra’s

unequalled mobile network and we’ll have your business covered.

Our mobility solutions will take you where you need to go with call and

data plans to suit. It’s our business to get you mobile in the most efficient

way. Talk to us today.