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The Work Order Network

DASHBOARD EXAMPLESPresented by Corrigo

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MANAGEMENT REPORT7/13/2010 03:52 PM

Portfolio: NorthWest Date Range: FY10 P11, Between 7/5/2010 and 8/1/2010

FORECAST AND ACTUAL GO TO CAPITAL, VERIFICATION & BACKLOG SUMMARY

Estimated WOs Actual Forecasted Total Total WO CountPreventative Maintenance $6,535 $1,411 $7,946 27

Repetitive Service $731 $0 $732 2

Service Request $119,510 $25,338 $144,849 393

Strategic $30,609 $1,190 $31,800 56

Totals: $157,387 $27,939 $185,327 478

FORECAST & ACTUAL VS. BUDGET TOTAL WO COUNT

Budget, Actual, Forecast Summary

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The Forecast and Actual Summary allows you to view every step in the facilities maintenence process. So instead of holding your breath to see what facilites spend turns out to be, you’ll know spend levels and how they correlate to budgets in real time. You’ll even have a forecast of pending spend from work orders still working their way through the process.

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MANAGEMENT REPORTAccount Breakdown

VENDORSOpen Completed, Waiting

on Vendor Vendor ? Vendor Submitted Authorized or Paid Forecasted Totals

Account # WOs $(est.) WOs $(est.) WOs $ WOs $ WOs Value WOs $(est.)

18 $7,156.48 4 $1,466.57 0 $0.00 0 $0.00 0 $0.00 22 $8,623.05

00072200 34 $10,634.36 15 $4,270.77 0 $0.00 1 $495.00 0 $0.00 50 $15,400.13

00072220 16 $8,173.47 2 $911.18 0 $0.00 5 $1,300.57 0 $0.00 23 $10,385.22

00072230 13 $5,471.62 6 $2,406.83 0 $0.00 4 $2,206.94 0 $0.00 23 $10,085.39

00072240 7 $2,181.38 2 $405.55 0 $0.00 0 $0.00 0 $0.00 9 $2,586.93

00072270 15 $6,176.31 0 $0.00 0 $0.00 0 $0.00 1 $142.28 16 $6,318.59

Totals 250 $116,818.10 49 $18,244.41 0 $0.00 19 $7,350.15 4 $14,368.09 322 $156,780.75

TECHNICIANS

Open Completed, Outstanding Exported Forecasted Totals

Account # WOs $(est.) WOs $(est.) WOs Value WOs $(est.)

11 $1,755.27 2 $355.95 0 $0.00 13 $2,111.22

00072120 37 $6,685.42 1 $190.81 4 $641.25 42 $7,517.47

00072210 0 $0.00 0 $0.00 2 $234.49 2 $234.49

00072220 4 $461.83 0 $0.00 1 $121.50 5 $583.33

00072230 5 $949.31 0 $0.00 2 $668.88 7 $1,618.19

00072320 2 $256.30 1 $128.15 0 $0.00 3 $384.44

Totals 115 $19,222.28 18 $3,102.76 23 $6,221.11 156 $28,546.15TOTALS 478 $185,326.90

Forecasted Spendby Account

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With the Work Order Network you can even have a forecast of pending spend from work orders still working their way through the process so you can act ahead of the curve to ensure you hit your budgets appropriately.

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Capital Review, Backlog & Work Verification

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The Work Order Network allows you to source, manage and scorecard the service providers who work on your facilities. By covering vendor management from end-to-end, you have all the data from the entire resource lifecycle available to you in one solution.

MANAGEMENT REPORT

CAPITAL REVIEW & EXPENSE RETURN TO BUDGET / ACTUAL / FORECAST

Possible Capital WOs # Non-Capital WOs Non-Capital Value (est.) CapEx WOs CapEx WO Value

Totals: 4 475 $170,550 3 $14,777

BACKLOGGED

1 - 5 Days 6 - 15 Days 16 - 30 Days 31+ Days Current Avg. Days Overdue

All Work Orders: 86 80 70 79 21

Emergencies: 7 5 5 5 21

PM Work Orders: 6 1 3 2 21

VERIFICATIONNot Verified Not Completed Completed: Negative Completed: Neutral Completed: Positive

Work Orders: 38 2 1 7 65

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Vendor Scorecard

VENDOR SCORECARD REPORT7/9/2010 05:37 PM

SUMMARY

Overall Grade Total WOs Avg Satisfaction Score

Negative and Not Completed % Completed On-Time

ResponseOn-Time Invoice

Overall Score Average Cost Number of Ratings On-Time Average Hours Average Days

B 1548 93.76% 64 23.71% 52.33% 91.84%

86.46% $295.57 1298 124.78 1.76

VENDORS

Overall Grade Total WOs Avg Satisfaction Score

Negative and Not Completed % Completed On-Time

ResponseOn-Time Invoice

Overall Score Average Cost Number of Ratings On-Time Average Hours Average DaysData Testing Inc. A 103 92.75% 5 84.47% 94.17% 95.10%

97.50% $91.19 89 43.00 2.62ABC Repair & Parts Co. Inc. A- 113 93.90% 5 39.82% 85.84% 99.10%

94.80% $259.86 100 20.01 0.45SFO Plumbing A- 185 97.32% 3 1.62% 70.81% 96.15%

91.98% $310.08 153 37.47 1.10Acme Locks, Inc. A- 173 93.10% 8 24.28% 77.46% 98.82%

91.76% $222.23 147 31.67 0.50Bob D. & Co. Electric A- 91 90.48% 6 37.36% 75.82% 96.59%

90.03% $415.09 76 41.68 1.26ABC Steam Cleaning B+ 158 95.00% 5 10.13% 55.06% 100.00%

88.02% $335.16 131 55.75 0.06ABC Air B 212 93.80% 8 4.72% 44.81% 98.57%

84.71% $364.90 164 129.22 0.25ACME B- 132 94.64% 6 57.58% 55.30% 26.45%

82.83% $361.45 117 37.37 13.17All Points Services B- 142 96.63% 3 26.76% 8.45% 99.28%

80.60% $303.08 124 82.63 0.12powered by

With the Work Order Network’s industry leading vendor scorecard you have an automated ranking of the resources maintaining your facilities and corporate image. The Scorecard combines several critical datapoints into one place.

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Tech Metric Report

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Much like the Vendor Scorecard, the Technician Metric Report ranks technicians by several key datapoints.

TECHNICIAN METRIC REPORT7/11/2010 05:41 PM

AVERAGE TECHNICIANGrade Stores per

WeekWOs Com-

pletedPMs Com-

pletedTotal Labor

(Hrs)Time per WO

(Hrs)Satisfaction

ScoreNegative &

N/COn-Time Com-

pletedOn-Time

Response Overdue

Score Repeat Visits Avg Cost % PMs Total Time Card Hours

% Labor to Time Card

Complete from Assigned Resp. Hrs <=30

days> 30 days

A- 14.63 76.88 9.13 130.96 1.57 97.45% 1.38 90.29% 87.03% 27.75 0.8893.06% 12.00 $190.61 11.98% 139.07 96.99% 96.81 43.76

TECHNICIANSGrade Stores per

WeekWOs Com-

pletedPMs Com-

pletedTotal Labor

(Hrs)Time per WO

(Hrs)Satisfaction

ScoreNegative &

N/COn-Time Com-

pletedOn-Time

Response Overdue

Score Repeat Visits Avg Cost % PMs Total Time Card Hours

% Labor to Time Card

Number of Ratings

Avg Complete from Assigned Avg Hrs <=30

days> 30 days

Rick Deckard A- 17.38 69 4 161.58 1.95 94.55% 3 94.20% 92.75% 38 094.01% 9 $249.53 5.80% 164.75 98.08% 63 83.53 22.85

Korben Dallas A- 12.55 76 12 136.85 1.73 100.00% 0 89.47% 81.58% 3 192.76% 6 $208.17 15.79% 121.75 112.40% 56 151.06 100.50

Thomas Newton A- 15.45 53 4 99.68 1.61 97.44% 1 86.79% 86.79% 26 392.11% 10 $195.30 7.55% 114.27 87.24% 47 58.35 21.04

Robert Neville A- 10.62 69 13 126.65 1.73 97.87% 1 95.65% 75.36% 1 091.69% 8 $169.74 18.84% 98.25 128.91% 51 147.51 108.55

TOTALS

For all WOs in Report Stores per Week

Total WOs Completed

PMs Com-pleted

Total Labor (Hrs)

Time per WO (Hrs)

Satisfaction Score

Negative & N/C

On-Time Completed

On-Time Response Overdue

Repeat Visits Avg Cost % PMs Total Time

Card Hours% Labor to Time Card

Number of Ratings

<=30 days

> 30 days

117.07 615 73 1047.67 1.54 97.28% 11 90.08% 87.32% 222 796 $187.16 11.87% 1112.53 94.17% 514

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Capital Review, Backlog & Work Verification

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The Facility Scorecard organizes deferred maintenance and asset lifecycle data that shows what you need to spend to bring a building up to standard and where to focus that spending. By combining this data into industry standard ‘Facility Condition Index’ scores it, even helps identify buildings that are candidates for renovation or replacement.

BUILDING SCORE CARD7/8/2010 04:35 PM

FACILITIES ASSET LIFE CYCLE SUMMARYLife Cycle Expiration Year 2010 2011 2012 2013 2014 2015

Projected Inflation 3.00% 3.00% 3.00% 5.00% 5.00% 5.00%WoodLake Woodlake Facilities Condition Index 0.10% 0.33% 0.52% 0.55% 0.58% 0.66% )

Building Current Replacement Value $4,856,900

ID - Uniformat II Asset Scope of WorkSHELL

B2030 33 Door Door:Other::door replacement $176INTERIORS

C1020 1 Combo Oven Replace $1,000Kitchen Equipment - Cold

C3023 1 Ice Machine Replace $7,500C3010 22 Walk-in Cooler Replace $3,700

SERVICESPlumbing

D2090 2 Water Pump-WP74923 Replace $1,490HVAC

D3010 1 HVAC-AC78901 Replace $700

D3053 280 1 AIR Handler-AH85739 Replace $1,200Electrical

D5010 22 Lighting Lighting:Other::Replace all light equipment in the area $200

BUILDING SITEWORKG4020 1 Lighting Replace $350

TOTALS $700 $7,700 $4,900 $0 $1,176 $1,840Accumulated Costs w/Inflation $721 $8,652 $13,699 $13,699 $14,934 $16,866

Projected Building Replacement $4,856,900 $5,002,607 $5,152,685 $5,410,319 $5,680,835 $5,964,877

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Contact Corrigo

Rick MichauxChairman and Chief Strategy Officer(214) 218-4210 direct(650) 670-4026 cellrickm@corrigo.comPlease call me directly anytime with questions or comments