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Building Effective InterpersonalRelationships

Psychological Issues

Dr.S.PARVATHI

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Building Effective Interpersonal

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a) DefinitionSocial Psychological

b) Work Place Interpersonal Relationships

i) Formal

ii) Informal

c) Women Work Force

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1) Gender differences in perception of communication

2) Need for insights and changes:

a) Increase in percentage of women workforce

b) Individual need to be satisfied

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I WANT TO

FEEL.....

Building Effective Interpersonal

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More relaxed More healthy

Less angry Less stressed

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1. Becoming Effective In Communication:

a) Assertive communicationb) Myths about assertiveness in women

(Selfish-NegativeLoss of friendship)

c) Lack of assertiveness leading to other modes of

communication

1. Passive communication

2. Aggressive communication

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The communication continuum

Passive --------- Assertive ----------- Aggressive

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1. Appropriate assertiveness

2. Sensitivity to boundaries, place and time

3. Women and assertiveness

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The ommunication Triangle

Building Effective Interpersonal

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ASSERTIVENESS

AREA OF CHOICE

PASSIVE AGGRESSIVE

AREA OF CHANCE

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1. Factors contributing for lack of assertiveness

2. The combination formula

3. The passive - submissive woman, her benefits

4. The assertive woman and her benefits

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Advantages of women being passive or submissive1. Management prefer such women for routine low level

jobs.

2. Need not feel responsible for actions

3. Need not worry about implications

4. Safety

5.For success and achievement claim for failure blame

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Disadvantages of being submissive

1.Dependence on othersincapable of takingindependent decisions.

2. Feeling of guilt

3. Loss individuality

4. Others ignore or deny their rights and ideas.

5.General stress in work place job dissatisfactions

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Advantages of women being Assertive

1. Become resourcefulsuccess, fame and other rewardsfollow.

2.seek to acquire knowledge relevant and utilize forcareer advancement.

3. Clear perception, foresight and vision.

4. Criticism viewed as alternate suggestion for goal

achievement

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Foundations of Assertiveness

1.Self

Confidence2.SelfWorthiness

3. SelfEsteem

a) Highb) Low

4.Esteem by others

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WIN-WIN WIN-WIN

I WIN-You LoseYou WIN-I Lose

Outcomes of ASSERTIVENESS , SUBMISIVENESS AND AGGRESSION

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TEN Tips to build Assertiveness1)Meet the person at their level standing, sitting etc.

2)Speak at a similar volume to the other person, ifyou are trying to make a point, dont overdo it.

3)If you are not clear about what you want to say or

achieve by this conversation then politely request itbe undertaken at a later time or date.

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4) If you can, spend some time thinking about apositive outcome for you both, before youmeet with the person.

5) If you need some extra confidence, then thinkabout your body language: steep lingis a greatway to feel confident.

6) Feelings are really important

Be-aware ofhow you are feel and If you are becomingangry stop the conversation and continue atanother time.

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7) Saying NoPeople respect you far more for saying a polite Id love

to help you but I really dont have Time or Skill right now.

8) Observe how the assertive people conduct themselves -The bodylanguage and the communication

9) Start with simple assertions and gradually extend.

10)Evaluate and review your assertive behavior periodically and

improve.

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To Conclude.A thing women have to learn is nobody givesyou power. You just take it.

-Rosanne Barr

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