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Presented By :

Melissa Michalik, CFM, LEED AP

Deborah Bennett, CFM, FMA

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 The most respected global credential in facility 

management 

The Certified Facility Manager ®

(CFM) credential sets the industrystandard for ensuring the knowledge and competence of practicingfacility managers.

IFMA’s certification process is designed to assess competency inthe field through work experience, education and the ability to passa comprehensive exam. Since the program began in 1992, morethan 3,100 facility managers from 32 countries have achieved thisprestigious recognition.

Content from: http://www.ifmacredentials.org/cfm/earn-your-cfm-certification

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 Recognized globally

The CFM is the only global facility management

certification available.Goals of IFMA's certification program:

Assure professional excellence Establish standards for global professional practice Promote the added value of the profession Influence the future direction of the profession

Content from: http://www.ifmacredentials.org/cfm/earn-your-cfm-certification

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Visit the IFMA website to learn what is required:

http://www.ifmacredentials.org/cfm/earn-your-cfm-certification 

Decide between Self Study or the two day ExamPrep class.

Class includes:

The CFM Exam Review Course Manual The CFM Exam Review Course Workbook and Self –Study Guide(also be ordered online if you choose to self-study)

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  Join a study group

Find a “Study Buddy”  

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Online Courses

Via the IFMA web site at

http://www.ifma.org/education/courses

Online Practice test

Gives you an idea of what the test format is like Helps identify areas of strength and weakness

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 11 Competency Areas which

define the practice arena of competentfacilities practitioners.

Competency 10 and 11 are newand will be added to afuture version of the exam.

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1. Communication—

Communication plans andprocesses for both internal and externalstakeholders

2. Technology—Facility management technology,workplace management systems

3. Finance & Business—Strategic plans, budgets,financial analyses, procurement

4. Quality—

Best practices, process improvements,audits and measurements

5. Real Estate and Property Management—Real

estate planning, acquisition and disposition

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6. Human Factors—Healthful and save environment, security, FMemployee development

7. Project Management—Oversight and management of all projectsand related contracts

8. Leadership and Strategy—Strategic planning, organize, staff andlead organizations

9. Operations and Maintenance—Building operations andmaintenance, occupant services

10. Emergency Preparedness and Business Continuity—

Emergencyand risk management plans and procedures(new competency )

11. Environmental Stewardship and Sustainability—Sustainablemanagement of built and natural environments(new competency)

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Understand: Facilities Management Communication

activities and challenges

Communication Concepts, Toolsand Techniques

Presenting Facilities ManagementInformation

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Understand: Technology across the enterprise

and in the built environment

Strategies for selecting, managingand optimizing FM Technology

Using Technology as a tool tomanage facilities

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Understand:

General Financial Accounting

Delivering FM Services aligned with the organization’sFinancial approach

Applying Management Accounting principles toFacilities Management

Operating and Capital Budgeting

Procurement Tools and Techniques

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Understand:

Basics of Quality

Measuring, Analyzing andReporting Facility Management Data

Setting FM Quality Standards

Fostering Innovation in theFM Function

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Understand: Real Estate Planning: Tools and Techniques

The Real Estate Life Cycle: Key Activities,tools and FM touch points

Adding Facility Managementvalue to Real Estate activities

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Understand: Healthy, safe, secure and attractive

workplaces

Temperature, Light and Sound

Ergonomics

Air Quality

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Understand:Key activities, concepts and the FM’s role regarding: 

Construction (Process elements and management tools)

Facilities Planning

Programming & Design

Project Management(responsibilities and risk management)

Relocation Management

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Understand:

Aligning the FM Function with Customers

The Facility Manager as a leader

Leadership and ManagementTools and Techniques

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Understand: Building Systems and the Facilities Lifecycle

Maintenance: Key Activities, performancemeasurement and work management

Operations and Maintenance Management:Strategies and tools

Operations: Key activities, performancemeasurement, management andcustomer alignment

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Review the information on the handout, become

familiar with the competencies and thoroughly analyze your background in each performance.

Source: http://www.ifmacredentials.org/cfm/IFMA%20Competency%20List.pdf 

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 Each of the Core Competencies is broken down

into sub-competencies which are furtherbroken down into specific Performances.

The exam questions are written to determinewhether or not the examinees are competent in each performance.

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Core Competency: Real Estate

Competency 1: Manage and implement the real

estate master planning process.Performances:

1. Manage the development and implementationof a real estate master plan for the organization.

2. Maintain the real estate master plan.3. Evaluate and recommend action on

development decisions.

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Competency 2: Manage Real Estate Assets

Performances:

1. Manage the acquisition and disposition of company leased and owned property.

2. Evaluate and recommend action ondevelopment

3. Direct highest and best use studies

etc.(refer to handout for full list)

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Competency Based Exam

Timed: 4 Hours, 180 multiple choicequestions

Delivered via Prometrics Testing

70% correct to pass

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Think Big Picture

Answer questions thinking like an Executive

Safety is always first, business second

Choose answers related to keeping thebusiness going

Pay close attention to wording

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Critical Thinking: (leadership decisions)

Reframe issues so that the right problems are

addressed What is the real problem

Is there a pattern

What risks are associatedwith the decision

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Quiz

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Q & A