WNS Travel and Leisure Services – An Overview

nScalable solutions-Over 6,000 people-Over 8 million customer interactions annually-Over 20 million flight coupons managed annually-Over 5 million passenger requests processed annually-Manage cargo operations for 1,500 flights annually

nComprehensive end-to end services across over 140 business processes

nDeep domain expertise with high-quality people-Leadership team has over 100+ man years of cumulative

experience in running travel operations-IATA / UFTA-certified resources

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WNS As Your Preferred Partner

Key Clients

nLeading global airlinenLeading North American airlinenMajor European airline

nLeading North American travel agencynLeading corporate travel management company in the worldnMajor European travel conglomerate

Servicing clients comprise major airlines, travel agencies, tour operators, hospitality companies, GDS providers including

Our Experience - Helping United Airlines in revenue accounting and recovery, resulting in significant cost savings, process efficiencies and enhanced recoveries

The Client's Challenge

The WNS Solution

United Airlines (United) was looking for a cost-effective and high-quality solution for its passenger revenue accounting and recovery processes, as a part of the company’s ongoing continuous improvement work to control costs and improve process efficiencies. United chose WNS for its track record and reliability as well as its ability to offer an end-to-end solution and scale to meet growth needs.

WNS’s staff of over 300 highly qualified people perform revenue accounting and fare audit functions ensuring accurate, efficient and timely processing, leading to enhanced recoveries.

Key features of the WNS solution include nManaging end-to-end passenger revenue accounting operations,

including complex functions of interline, auditing, investigation, refunds and collections

Delivering End-to-End Services across the Travel and Leisure Industry Value Chain

Sales and Customer CarenCustomer servicenSales and reservationsnLoyalty program

managementnCustomer relationsnLost baggage tracing and

customer supportnWebsite navigation nSpecialty help desk

OperationsnFare filing and loadingnRevenue managementnFares and ticketingnQueue processingnPNR servicing nCargo operations support

Platform-based Service Offerings®

nJADE – Passenger revenue accounting solution

®nVERIFARE – Automated

Web-based fare audit solution

Shared ServicesnPassenger / cargo revenue accounting

and auditing servicesnCorporate finance and accountingnTransactional accountingnFraud prevention and controlnAnalytics and MISnResearch nProcurementnWebsite support

WNS Travel and Leisure Services

nLeverage our experience of over a decade in delivering business process solutions

nCombine industry knowledge with functional expertise to deliver solutions with revenue impact

nFocus on delivering business outcomes nObtain operational excellence through diligent application of

quality and continuous improvement programsnEnsure tight alignment to your goals and culture

nStringent service level agreementsnMulti-location delivery to ensure business continuitynHighly skilled staffnProprietary staff training capabilitiesnRigorous quality assurance and Six Sigma programsnRobust program management and migration methodology

nSignificant cost savings nInitiatives to increase productivity levels nImproved service quality nEnabled United’s resources to focus on strategic initiatives nGuaranteed process efficiencies every year nComprehensive MIS and reporting

Business Value Delivered

2012 | wns.comTo learn more, please write to us at marketing@wns.com

Corporate Information

Stock symbolNYSE: WNS

Employees23,000+

Principal shareholderWarburg Pincus

Established1996

Differentiators

nClient-centricity nTechnology-enabled BPO

Global Presence

Major Clients

Financial Strength (Year ending March 31, 2012)

Net Revenue (Revenue Less Repair Payments - Non-GAAP): USD 395.1 Million

WNS (Holdings) Limited (NYSE: WNS), is a leading global business process outsourcing company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare and Utilities. WNS delivers an entire spectrum of business process outsourcing services such as finance and accounting, customer care, technology solutions, research and analytics and industry-specific back-office and front-office processes. WNS has over 23,000 professionals across 25 delivery centers world-wide, including Costa Rica, India, the Philippines, Romania, Sri Lanka and United Kingdom.

About WNS

To learn more, please write to us at marketing@wns.com 2012 | wns.com

Industry Recognition

nVerticalizes Approach

Over 200 Global ClientsnMajor U.S. retail banknEuropean airlinenLeading European travel conglomeratenLeading U.S. residential mortgage banknMajor North American airlinenNorth American travel agencynLeading U.K. insurer

nGlobal cosmetics companynConsumer electronics giantnGlobal market research companynLeading U.S. financial advisory firm nMajor U.S. auto insurersnTwo global investment banksnLeading global CPG brand

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Leading global beverage brandLeading logistics companyMajor energy and gas utility companyLeading hospitality firmMajor U.S. building supply companyGlobal reinsurerGlobal telecom provider

Americas

Costa Rica

USA

Europe

Romania

United Kingdom

Asia Pacific and Middle East

Australia

India

Sri Lanka

Our network of 25 global delivery centers respond to needs for language, cultural alignment, redundancy and 24/7 operations.

The Philippines

UAE

BPO Leadership

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Excellence Awards 2010-11

nRecipient of Best New Outsourced Services Delivery by Shared Services & Outsourcing Network (SSON) - 2010

nRecipient of Best New BPO Locator of The Year by Business Process Association of Philippines (BPAP) - 2010

nIndustry-specific, Multi-year Winner - IAOP 2010 Global Outsourcing 100

nRanked among Top 3 BPO companies in India by NASSCOM for six consecutive years

WNS Receives Dual Recognition at the BPO

Technology and Quality Leadership

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Innovative Product / Service Award (2011) for WNS Analytics Decision Engine

SM(WADE )

nRecognized for ‘Best Process Improvement Program’ at the 'Global Process Excellence Awards 2011’ by IQPC

nRecognized with the CISO 100 Awards - 2011

nRecipient of the Golden Peacock National Quality Award for Overall Business Excellence and Quality Standards - 2011

Recipient of the Golden Peacock

Domain Leadership

nRanked among top 100 in the 6th Annual GS100 list in three categories: Top Global Mid-tier BPO Vendors; Top FAO Vendors and Top Industry-specific BPO Vendors

nPositioned as an Industry Leader in Magic Quadrant* for Comprehensive Finance and Accounting (F&A) BPO by Gartner - 2011

nRecognized as top five FAO Market Star Performer for the second consecutive year by Everest Group

nBest 20 Leaders by Industry focus: Retail and Consumer Goods - IAOP 2010 Global Outsourcing 100

* Gartner, Inc. 'Magic Quadrant for Comprehensive Finance and Accounting BPO, Global' by Cathy Tornbohm, 29 June 2011

The Magic Quadrant is copyrighted 2011 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.