CONSULTING PLANPART 1: STEEPLE ANALYSIS & BALANCED

SCORECARD

NINE WEST SAP PROJECTMATTHEW HALLOWELL – PROJECT CONSULTANT

MGT/598MAY 23RD, 2016

RACHELLE DISBENNETT-LEE – PROJECT SUPERVISOR

INTRODUCTION TO OPEN, THE NINE WEST SAP PROJECT WE WILL BE A COMPLETE SYSTEMS UPGRADE TO

SAP. SAP IS A NEW, ADVANCED OPERATING SYSTEM USED IN THE FASHION INDUSTRY TO EXCHANGE BIG DATA INPUTS AND INFORMATION BETWEEN BRANDS, VENDORS, PRODUCTION, AND CUSTOMERS. THE SYSTEM MUST NOT ONLY MEET THE NEEDS OF EACH DEPARTMENT OR FUNCTIONAL AREA OF INTERNAL BUSINESS, BUT SHOULD ALSO INCLUDE MEETING THE EXTERNAL NEEDS OF BUSINESS PARTNERS, AND EVEN WHOLESALE CUSTOMERS. NINE WEST MANAGEMENT HAS RECEIVED NUMEROUS COMPLAINTS AND EVEN THREATS FROM LOYAL, LARGE WHOLESALE CUSTOMERS ABOUT THEIR CONTINUED USE OF AN OLD, OUTDATED OPERATING SYSTEM, ACS 400. THEY ARE ALL DEMANDING A NEW SYSTEMS UPGRADE TO SAP FOR A MORE COMPATABLE SYSTEM, WITH FASTER AND MORE EFFICIENT ELECTRONIC DATA INPUTS, OR TRANSFERS THROUGH A NEW, ADVANCED EDI SYSTEM, WHICH BETTER MANAGES ORDER ACCURACY, ENTRY, AND CUSTOMER ORDER CHANGE MANAGEMENT. THE PRESENTATION WILL INCLUDE A DETAILED STEEPLE ANALYSIS OF THE PROJECT AS WELL AS A BALANCED SCORECARD FOR EXECUTIVE MANAGEMENT USE WITH DIFFERENT CONTROL METRICS TO INFLUENCE THE PROJECT.

STEEPLE ANALYSIS OVERVIEW

FACTORS

S = SOCIAL

T = TECHNOLOGICAL

E = ECONOMIC

E = ENVIRONMENTAL

P = POLITICA

LL =

LEGAL

E = ETHICA

L

= STEEPLE ANALYSI

S

SOCIAL FACTORS• CUSTOMER DEMOGRAPHICS• FASHION TRENDS• SOCIAL MEDIA• MARKET TRENDS• FASHION CULTURE• COMPETING BRANDS• INDUSTRY STANDARDS• WHOLESALE CUSTOMER EXPECTATIONS

TECHNOLOGICAL FACTORS• EXCHANGE OF BIG DATA & INFORMATION• EDI ADVANCEMENTS• NEW TECHNOLOGICAL ADVANCEMENTS • NEW IT PROCESSES• NEW MOBILE COMMERCE ADVANCEMENTS • PAPERLESS CUSTOMER ORDER PROCESSING• NEW INDUSTRY DEVELOPMENT • NEW PROCESSES & PROCEDURES

ECONOMIC FACTORS• INCREASED PRODUCTION COSTS• UNEMPLOYMENT LEVELS• ECONOMIC STANDING: GROWTH OR DECLINE• SHIPPING COSTS• LABOR COSTS• INDUSTRY OPERATING SYSTEM COSTS• PRODUCT DEVELOPMENT COSTS• BRAND CONSUMER CONFIDENCE

ENVIRONMENTAL FACTORS• CLEAN ECO-FRIENDLY BUSINESS OPERATIONS• THE LOCAL ENVIRONMENTS IN WHICH THE BRAND OPERATES• THE BRAND'S CARBON FOOT-PRINT• NATURAL RESOURCE CONSERVATION• SOCIAL-ENVIRONMENTAL BRAND CAMPAIGNS• ENVIRONMENTAL AWARENESS • INDUSTRY IMPACTS ON THE ENVIRONMENT • PAPERLESS CUSTOMER ORDER PROCESSING & NINE WEST SHOES FOR

SOUL’S CAMPAIGN

POLITICAL & LEGAL FACTORS• LAWS & REGULATIONS OF REGIONAL BRAND LOCATIONS• FASHION INDUSTRY RULES & REGULATIONS• SALES TAX OF REGIONAL BRAND LOCATIONS• CORPORATE OR BUSINESS TAXES• RELEASING FINANCIAL STATEMENTS• COMPLIANCE WITH INTERNATIONAL SHIPPING & LOGISTICS• SECURE TRADE ROUTES• IMPORT OR EXPORT TAXES

ETHICAL FACTORS• GOOD BUSINESS PRACTICES• CULTURE• ACCURATE FINANCIAL REPORTING• ETHICAL VALUES BY REGION OR LOCATION• COMMUNITY GOALS• INDUSTRY ETHICAL CODES OR STANDARDS• CUSTOMER VAULES• BUSINESS PARTNERS’ CULTURE & VALUES

BALANCED SCORECARDFOUR CATAGORIES OF DATA

PROCESS:• NEW SAP PROCESSES• NEW CUSTOMER ORDER

PROCESS• NEW SYSTEM• UPGRADED

TECHNOLOGY• NEW USER SAP SKILLS

OPERATIONAL:• PRODUCT QUALITY• IMPROVED

ORGANIZATIONAL OUTPUT

• IMPROVED QUALITY OF SERVICE

• PRODUCTION • IMPROVED

PRODUCTIVTY

FINANCIAL:• DECREASING EXPENSES• NEW AREAS OF REVENUE• IMPROVING BRAND

PROFITABLITY • RESOURCE EFFICIENY• CREATING IMPROVED

CUSTOMER VALUE

GROWTH:• EXPANDED

OPERATIONS• NEW MARKETS• NEW PRODUCTS• NEW SERVICES• INCREASED

PRODUCTION

CONCLUSIONTO CLOSE, THE NINE WEST SAP PROJECT WILL MAKE THE COMPAMY MORE

RELEVANT AND CURRENT IN THEIR MARKET, WITH BUSINESS PARTNERS AND WHOLESALE CUSTOMERS. THE SYSTSEMS UPGRADE WILL ENSURE EDI TRANSFERS CAN BE MADE MUCH EASIER AND THAT BIG DATA IMPUTS CAN BE PULLED TWICE DAILY VERSUS OVERNIGHT. IMPROVING OPERATIONS BY BRINGING THE COMPANY TO THE PRESENT DAY INSTEAD OF A DAY BEHIND IN OPERATIONS. NINE WEST WILL HAVE AN IMPROVED NEW PAPERLESS CUSTOMER ORDER PROCESS THAT WILL PROMOTE MORE ECO-FRIENDLY OPERATIONS AND BRING COMPANY SAVINGS IN LESS PAPER OR PRINTING COSTS. THE BENEFITS OF THE NINE WEST SAP PROJECT OUTWEIGH THE COSTS THE COMPANY WILL INCUR FOR RESEARCH, DEVELOPMENT, AND IMPLEMENTING THE PROJECT FOR SUCCESS WITH AN IMPROVED OUTPUT.

REFERENCES• KAPLAN, R. S., & NORTON, D. P., (2001). TRANSFORMING THE BALANCED SCORECARD FROM

PERFORMANCE MEASUREMENT TO STRATEGIC MANAGEMENT: PART I. ACCOUNTING HORIZONS, 15(1), 87-104.

• PERFORMANCE CONSULTING: A PRACTICAL GUIDE FOR HR AND LEARNING PROFESSIONALS (SECOND EDITION). (2008). THE JOURNAL FOR QUALITY AND PARTICIPATION, 31(2), 32. RETRIEVED FROM HTTP://SEARCH.PROQUEST.COM/DOCVIEW/219150807?ACCOUNTID=458

• PHILLIPS, J., TROTTER, W. D. & PHILLIPS, P. P. (2015) MAXIMIZING THE VALUE OF CONSULTING.  BOSTON, MA; WILEY.

• STRATEGY2ACT. (N.D.) BALANCED SCORECARD AND KPI, PERFORMANCE-BASED MANAGEMENT AND BENCHMARKING. RETRIEVED FROM HTTP://WWW.STRATEGY2ACT.COM/SOLUTIONS/PERFORMANCE-BENCHMARKING.HTM