Witness Statement

Linda M Burden Community Development Manager

On behalf of Michelle Russell.

Michelle works in the member’s office and undertakes the general duties of:

Cash handling

Photocopying

Dealing with members queries over the phone

Dealing with members queries face to face

Supporting members to join and access all the services that the credit union offers

such as loans, pre-pay card, junior savers accounts, Christmas savers and the start

account

General administration duties including letter writing and uploading member

information onto the data base

Undertaking meetings with other organisations and attending events on behalf of

the credit union.

Supporting the volunteers within the office and making sure their training and

documents are up to date

Projects

Michelle also administers and supports projects within the credit union. She

administers the County wide LCAS scheme in partnership with Lincolnshire County

Council. This involves setting up appointments for clients to receive budget support

or support to join. She monitors the project and produces data on the project to be

able to report back to partners the number of people supported.

She helps to support the County wide LAN scheme and coordinates the budget

support that clients receive, follows up referrals and documents outcomes.

Michelle is a great member of the Credit Union team and is prepared to help other team

members with anything they need a hand with. She thinks ‘outside the box’ and is always

coming up with good ideas to support our services and help things to run more smoothly.

Michelle is polite and supportive to both members and volunteers and always conducts

herself in a professional manner.

Contact details

Room 214, City Hall, Beaumont Fee,

Lincoln. LN1 1DD

Tel : 01522 – 873550

Website: WWW.lincscreditunion.org.uk

Email: enquiries@lincscreditunion.org.uk

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