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© 2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL 1 CONNECTKaro People * Transport * Cities 11 th March 2014

Wipro - Transport Initiatives

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Page 1: Wipro - Transport Initiatives

© 2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL1

CONNECTKaroPeople * Transport * Cities

11th March 2014

Page 2: Wipro - Transport Initiatives

© 2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL2

Agenda

FMG & Transport Overview

Employee Perception Analysis

BMTC Operations Overview

Sustainability Concepts

Way Forward

1

2

3

4

5

Page 3: Wipro - Transport Initiatives

© 2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL3

Policy

Procedure

SLAs & Checklist

House Keeping,Landscape & Horticulture

CLA & CLC

Employee Transport Bus & Cabs

Engineering Operations:Energy, Water & Waste ManagementStand By SupplyDG – 155 MVAUPS – 78 MVA

ARENA:- Gymnasium- Recreation - Yoga

EHS & Sustainability

Other Services:- Courier - E-Stationary- Name Plates- Business Cards- Photocopiers

Occupational Health Centers

Pantry & Cafeteria

Help Desk 24/7

Telecom Operations & Conferencing

Event Management

Facilities Management Group- Gamut of Operations

Page 4: Wipro - Transport Initiatives

© 2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL4

FMG India Score Card

• Mn Sq. ft. of Space

• Locations ISO 14001 & OHSAS 18001 certified

• Thousand Employees catered to

• Mn Lt of Fresh Water consumed per month

• Mn KWH of Energy consumed per Month

• Thousand Employees Commute by Bus & Cabs daily

• Thousand Meals served daily across our Cafeterias

• Mn Lt of Water is Recycled & used in-house per month

1 9

2 2

1 6 0

1 0

2 9

4 2

6 2

7 5

6

6

Page 5: Wipro - Transport Initiatives

© 2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL5

Overview of Wipro Transport - Bangalore

Overview BDC

Transport

Catering to 40,000

employees base across 19 locations

Servicing- General, Shift,

Inter-Office, Late-Evening,

Night and Special Needs

10,000 employees transported

every day using 98 buses and

450 cabs

Operating over 2,000 trips per day clocking 100,000 KM a

day

User First: Dedicated 24x7 Help desk, IT Applications, Info through

SMS

Sustainability– Promoting

cycling, Electric Cars, Railway transport and car pooling Operations

Excellence: On Time arrival and

Departure – Over 98%

Supported by 55 team members

and 19 business partners

100% on time Vendor payment & obtaining No-Due certificate

month on month

Page 6: Wipro - Transport Initiatives

© 2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL6

Perception Map

Employee transportation

Quality of buses

Flexibility

Routes

Travel time and Comfort

Cost

Services to different sectors

in City

Service Transaction and Perception Points

Page 7: Wipro - Transport Initiatives

© 2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL7

The thought of CBS roll off, though initiated, had not taken off smoothly.

Customer Experience/ Cost/ Flexibility was still an hindrance

though CBS discussion got rolled out

The team at Wipro was looking for all possible

alternatives to go friendly with Customer Experience/

Cost/ Flexibility.

Constant talks/ meetings with BMTC officials and in-turn gaining confidence to enhance public transport

as an option to cater Wipro was the best alternative

thought of

CBS (Common Bus Services)

Customer Experience/ Cost/ Flexibility - 2007

Availability of Alternate Transport - 2007

Page 8: Wipro - Transport Initiatives

© 2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL8

Critical Perception Points

Customer Experience- 2007

Cost/ Flexibility - 2007

Customer Experience/ Cost / Flexibility - 2014

Evolution from 2007 to date, Customer Experience/ Cost/ Flexibility has reached level above

“Unbelievable” Perception point. With introduction of different types of buses, comfortability and route flexibility, Wipro has emerged in contributing beyond the brim

Page 9: Wipro - Transport Initiatives

© 2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL9

May 09 May 10 May 11 May 12 May 13 14-Mar0

2000

4000

6000

8000

10000

12000

14000

1750

4826

6550

8350

10050

11080

90

271

390

520

650

690

Users Trips

BMTC Initiative at EC

BMTC – Routes Operated 5 Year BMTC Users Trend

633 % (In 5

Years)

766 %(In

5years

Sl. No

Routes Total

Busses Daily Trips

From To

1 G3 30 146

EC Wipro Gate 6

Brigade Road (MG Road)

2 356C 13 50 Majestic (KBS)

3 BB3 4 8 Peenya 2nd Stage

4 276G 4 12 Vidyaranyapura

5 356P 4 12Basaweshwara

Nagar

6 375A 5 14 Kengeri (KHBQ)7 505 6 15 ITPL

8 505A/201R 2 2 C V Raman Nagar

9 500E 4 8 Hebbal10 356CW 15 120 Silk Board 11 600KB 6 40 Vijayanagar12 348N 1 2 Majestic (KBS)13 KBS3E 10 42 Majestic (KBS)14 505E 10 55 Tin Factory15 600CF 8 35 Banshankari

16 600KD 4 8 Vijayanagar TTMC

17 600KC 1 2 Banshankari18 600M 1 2 Banshankari19 500EK 1 2 Kengeri (KHBQ)20 378A 15 60 Kengeri (KHBQ)21 600NL 6 12 Vijayanagar

    150 690    

Page 10: Wipro - Transport Initiatives

© 2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL10

Reduction in Wipro Buses Due to BMTC

Bus Users Trend No. of Buses Trend

ParametersNumber of

BusesAverage Kms/Day

Average Kms/Annum

Avg KPL per Bus

Fuel Consumed

Reduced CO2/Annum

Buses Run in 2007 177 930 4,014,360

3 1,338,120  

Today's Buses 70 6,300 1,587,600

3 529,200  

Savings due to BMTC 107 9,630 2,426,760

  808,920 2,184,084

2008 March

2009 March

2010 March

2011 March

2012 March

2013 March

2014 March

0

1000

2000

3000

4000

5000

6000

7000

8000

9000

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

8504

6800

6098

4441

3752 3700

2899

2008 March

2009 March

2010 March

2011 March

2012 March

2013 March

2014 March

0

20

40

60

80

100

120

140

160

180

200

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

177

161

139 138126

108

70

Page 11: Wipro - Transport Initiatives

© 2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL11

Ecological Sustainability

Per Day Per Month Per AnnmumReduced Kms

0

500000

1000000

1500000

2000000

2500000

9,630202,230

2,426,760

Per Day Per Month Per AnnmumReduced Diesel

0

100000

200000

300000

400000

500000

600000

700000

800000

900000

3,21067,410

808,920

Per Day Per Month Per AnnmumReduced CO2

0

500000

1000000

1500000

2000000

2500000

8,667182,007

2,184,084

Page 12: Wipro - Transport Initiatives

© 2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL12

Employees

•Coverage – Any time service

(ATBS)

•Economic

•Increased Route Coverage.

•Variety of Buses ((Volvo, BIG10,

Jn Nurm & Suvarna )

•Services through NICE Road &

Elevated Flyover- Reduced Travel

Time

•Flexibility – Travel across with

same Bus pass.

•Increased Employee C-Sat

Society

•Reduced Pollution

•Reduced CO2 Footprint

•Decongestion of Roads

•Meet Infrastructural demand

Organization

•Support Scalability

•Cost Saving

•Optimisation

•Capitalization on public transport

Wipro with Societal Approach

ELCIA annual report (2009-10) stated “ Wipro’s public transport adoption is a success story that is unparalleled in the recent times”

Wipro’s Sustainability Report (2009-10) states that “Wipro has focused on minimizing the carbon footprint by encouraging public transport systems and car pooling, optimizing public bus routes and by providing end-to-end transport services. 48 % of our India employees use the company operated transport services, 14 % use their personal vehicles while the remaining 38% use public transport. The GHG Footprint onaccount of employee commute, ammounting to 42,745 tonnes is a significant reduction from 51,210 tonnes in 2008-09”

Page 13: Wipro - Transport Initiatives

© 2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL13

BMTC Success Story Sharing Session

 Dear All, As a part of its Ecological Sustainability initiative – eco-eye, Wipro is pleased to invite you to the Eco Forum - a platform for sharing best practices in ecological sustainability.  In this edition of the Eco-Forum, Mr. Syed Zameer Pasha (IAS), Managing Director - Bangalore Metropolitan Transport Corporation (BMTC), has kindly consented to be the Guest Speaker.  We will be sharing the success story on use of Public Transport (BMTC) by Wipro Employees at our Electronic City Campus followed by an interaction session with MD of BMTC. The event details are as under:Date:         Feb 1st, 2010Time:        12.00 noon followed by lunchVenue:      Wipro’s Electronic City Campus (EC – 3),  Ground Floor (Adjacent to Kamat Cafeteria) We look forward to meeting you at the event.  RSVP: [email protected]  (About Eco Eye: A concerted Wipro-wide initiative to transform the way we do business & engage all our stakeholders. The initiative aims to make Wipro ecologically sustainable in every dimension. Website  Refer www.wiprocorporate.com/ecoeye/)

Page 14: Wipro - Transport Initiatives

© 2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL14

Present Public Transportation System

Parking

Facility

BMTC Boarding Point

BMTC Control Point

Employee Alighting Area

Page 15: Wipro - Transport Initiatives

© 2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL15

BMTC Bus Stop at Wipro

Before After

No Footpath at the alighting point

No Footpath/Signage at the Boarding point

Earmarked Footpath & Dedicated BMTC Alighting Point

Earmarked Footpath & Dedicated BMTC Boarding Point

Page 16: Wipro - Transport Initiatives

© 2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL16

BMTC Bus Stop Enhancement

Before: No Road Divider

After: Enhanced Road Divider & Proper Signage

Page 17: Wipro - Transport Initiatives

© 2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL17

Facility available for BMTC Staff

Page 18: Wipro - Transport Initiatives

© 2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL18

Bus Day at Wipro

Page 19: Wipro - Transport Initiatives

© 2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL19

Wipro Transport – In News

Page 20: Wipro - Transport Initiatives

© 2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL20

Commendation

This is really a great initiative…I am dropping my car on some of the days and using these services. BIG10 is a big hit. Ragavendra Annarao

The frequency of the buses is fantastic ! Great Job by the FMG !!

Yogesh Ganesh Diwakar

GOOD GOOD GOOD. I don't have any other words to say.

Guhagiri Guhanamasivayam

 Thanks for the invite. It’s very good to hear such good things happening at EC IT Campus. The session was fantastic and the information was phenomenal. These sessions inspires all and contributes a lot to the go green environment. Personally I learnt more on green aspect and the information on BMTC. Dilip Tiwari, Mindtree

The frequency of the buses is fantastic ! Great Job by the FMG !!

Yogesh Ganesh Diwakar

This is fantastic and buses are within campus so that as a user gives me the comfort of not walking far out or jostling in crowds! Veena Padmanabhan

This is so good for not only people using the 2/4 wheelers. But also for people who happen to miss their Wipro busses. :-) Ganesh Praveen

Page 21: Wipro - Transport Initiatives

© 2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL21

Hard Work being Recognized

Page 22: Wipro - Transport Initiatives

© 2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL22

Best Peoples Manager – 2009 Achieved

Page 23: Wipro - Transport Initiatives

© 2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL23

Way Forward

 Electronic City SJP 2 SJP 1

Total employees as on date 22000 11083 900Travelling by personal car 1736 1050 191Personal 2 wheeler 2815 1800 141Get dropped by 4W or 2W 250 200  Company cab (BPO & 24X7) 2300 2270

Company Bus (pass holders) 2749 951By auto (estimated) 500 250  BMTC 11080 3500  Bicycles 70 40  Walk to office 500 250  Buses operated by Wipro 70 28

• Consultant been on-boarded to access ways in which public transportation can be increased at all locations

• Wipro stepping towards greener tomorrow• Wipro mobility vision by moving entire bus transport to BMTC in Bangalore during

the coming years• During current FY, Wipro has replicated the concept of Bangalore in other locations by

moving to public transport at Mumbai (Suburban Railway) and NCR (Delhi Metro)

Page 24: Wipro - Transport Initiatives

© 2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL24

Thank You

Umesh M

Senior Manager- Facilities Management Group