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Wipro Limited
Balaji Ramakoti
Country Head ITO Greater China
Sensitivity: Internal & Restricted © 2017 Wipro wipro.com confidential 165
Wipro today
IT Services Revenue
in FY 2016-17
Active
global clients*
Employee
Count*
Countries with
Employee presence*
$7.7Bn 1281 64 162,553
Figures based on Q3, FY17-18 for Global IT Services business
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Wipro China Roadmap and Way Ahead Investments to drive growth and establish as a hub for Eastern and South-Eastern Asia operations
Only Shanghai (40
employees)
2004 2008-10 2004-07
Temporary office in
Beijing
Testing and PES
service
200 employees
Staffing
Testing Services
Product
Engineering
Services
Capability
Business Process Services
Business Application Services
Infrastructure Services
Commencement of BPS
business
Opened Chengdu Center
Investment into GMT
Acquisition of UNZA
1000 employees
KPO
Large scale BPS Back office
engagements
BAS Shared Services
Mobility Projects
R&D Services
Setup Wipro Infrastructure Engg plant
Augmentation of Chinese for global deals
2010-13 2013-15
Opened Dalian Center
Strong global/ local alliances
Investment into Automotive
2000+ employees
Initiation of Customer
Engagements
Niche vertical specific
engagements
Platform BPS
ATG – Ecommerce build outs for
GTM
Large scale APJ focused F&A and
Procurement operations
SAP Shared Services
Acquisition of L.D. Waxson’s
1500 employees
Service
value chain
Wipro
Locations
Chengdu Center Dalian Center Proposed center in
S. China Shanghai Center
Focus on IP led
engagements
HOLMES
Hyper-automation
BPaaS, eKYC,
Robotics as a Service
2015-18
• Leading Financial Services Company
• Leading European Tyre
Manufacturer
• Leading global Consumer Electronics
company
• Leading French Telecommunications Provider
• Global Financial Services Company
• Leading Auto engineering Products Manufacturer
• Leading Global Fashion Apparel Manufacturer
• Multinational Technology Company
• Global Consumer Electronics Company
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Wipro is investing in these spaces ahead of time
4 Fundamental imperatives To be future ready
As a service
model Digital Open Innovation Automation
Need to be flexible &
faster time to market
Shift from capex to
OpEx based models
Robotic Process
Automation
Cognitive
Agile / DevOps
Design led
Disruptive technologies e.g. Blockchain, cyber etc.
‘Extended innovation
partnership model’ i.e. start-ups + academia
New ways of working (crowdsourcing)
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We are helping clients transform to be ‘digital ready’ by pivoting ourselves across 6 key dimensions
Traditional apps and infra to
Integrated digital services
Asset heavy to ‘as a service’
models
Structured and waterfall-based
approach to Rapid prototyping,
agile, flexible and scalable
Generalists or product specialists
to ‘T’ and ‘X’ shaped talent Certainty & cost arbitrage to Velocity &
time arbitrage
IT to Business & IT
Buyer (relationships) Offerings Consumption Models
Delivery Model
People Profile Core Value Proposition
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Knowledge
Management @
Wipro
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KM Journey @ Wipro
Wipro has filed 30
patents in KM domain
HBS Case Study
Research Project
with IISc
Vision: “Harness & Evangelize a Nimble-footed Knowledge ecosystem to enhance
Customer Trust and Business Value powered through Innovation,
Collaboration, deep Industry Insights and Digital Transformation”
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Business Value of KM for Wipro
KM
Delivery Excellence
Productivity Improvement
Onboarding Time Reduction
Customer Centricity Enhancing Customer Experience
Thought Leadership
Organizational Memory – Knowledge Bank
Collaboration Experts, Knowledge Sharing Sessions,
Domain/Technology Centric Forums
Innovation and Branding
Patents, Digital KM, Awards and Publications
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Digital Intelligence – Flawless Execution
Utilizing Knowledge Base for preventing the failures in the organization by combining
with Business Intelligence Models
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KM Digitalization Themes
Domain Competency using VR
Wipro Holmes based KEDB RPA based Knowledge Acquisition
Hologram based Experts
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KM Digitalization Themes
KM Genie for Knowledge Capturing Data to Knowledge for Customer Delight
Customer
Experience
Project
Profile
Social Capital
Wipro Knowledge Graph Role based Knowledge
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KM Baseline
34,829
trainings/Assessment
completed as part of
Account Onboarding
through SHINE
14,161
Reusable Solutions
(KEDB articles)
93,843
KEDB access
15,972 Premium
Knowledge
Assets
13.6 mn hits to
KM System
9,078 Expert
profiles
633 Expert
Sharing Sessions
84 Customer demos
38 Customer KS2
612 active
collaboration war
rooms
81 KM Success
stories and 73 Best
Practice replication
73 Accounts at KM
Maturity Level 4
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Thank You
Balaji Ramakoti
Country Head ITO Greater China [email protected]
Mobile - +86-18011370882
