BBB AccreditedPARTNERS

BBB Regional Office Opens in Cape Girardeaupage 9

Ad PreView Helps Accredited Businesses Get Ads Rightpage 10

BBB Accredited Businesses Give Back With Accredited Charities page 6

www.bbb.org/stlouis Winter 2014

Oscar Berryman, corporate services

director at Monsanto Company, at St. Louis

Area Foodbank

Looking back on a yearof amazing growth

Oscar C. BerrymanMonsanto Co.

Paul BirnerRenewal by Andersen

David BreckenridgeMoneta Group

Tim CombsHelitech Waterproofing

Ron CrowLaclede Gas Co.

Kevin DeptulaBuilder’s Bloc Contracting

Kevin DrollingerEpworth Children & Family Services

Darlene ElderBuild-A-Bear Workshop

Kim GarnerBEST Transportation

Robert J. Hoffmann*Hoffmann Brothers

Jim HoldenerAmeren Missouri

Steven HorstGraybar

Marlene JonesBJC Healthcare

Sirus KarimiEnterprise Rent-A-Car

Justin LeeRubinBrown

Tim LeonGeile/Leon Marketing Communications

Scott MosbyMosby Building Arts

Sean O’DonnellCharter Communications

Michael RottlerRottler Pest & Lawn Solutions

Scott SchaeferSchaefer Auto Body

Joseph W. Schmelzle**United Van Lines

Thomas C. SeegerSeeger Toyota

Will SmithBrown Shoe Co.

Tom StreibStreib Electric Co.

Thomas B. WalshDrury Hotels Co.

T. William WhiteCommerce Bank N.A.

W ith the year quickly coming to a close, now is the perfect time to look back on 2014 and the accomplishments of your Better Business Bureau

over the last 12 months.It has been, thanks to BBB’s Board of

Directors, committees and staff, an amazing period of successful growth strategies – a year of seized opportunities, new ways of doing things and a renewed vigor that has energized our Accredited Businesses with a new set of tools to help them grow and flourish.

Just this month, BBB Serving Eastern Missouri and Southern Illinois cut the ribbon on its second regional office in four years – in Cape Girardeau, Mo. (see story, page 9). That office joins our headquarters in downtown St. Louis and our regional office in Columbia, Mo., covering Central Missouri.

A message from the President

Board of Directors

The mission of Better Business Bureau Serving Eastern Missouri and Southern Illinois is to be the

leader in advancing marketplace trust.

* Chair **Past Chair

Better Business Bureau Serving Eastern Missouri

& Southern Illinois211 N. Broadway, Ste. 2060,

St. Louis, MO 63102Phone: (314) 645-3300

Fax: (314) 645-2666Office Hours: 8:30 a.m.—5 p.m.

Jerri Stroud, Editor Email: editor@stlouisbbb.org

COVER PHOTO: JERRI STROUD / BBB

Torchlight (ISSN 1547-2043 USPS 053-540) is published quarterly by Better Business Bureau, 211 N. Broadway, Ste. 2060, St. Louis, MO 63102. Subscriptions are available to BBB Accredited Businesses only. Periodicals postage paid at St. Louis, MO. Postmaster: Send address changes to Torchlight, 211 N. Broadway, Suite 2060, St. Louis, MO 63102.

3

Better Business BureauBetter Business Bureau Winter 2014Winter 2014

and more ethical marketplace.At year’s end, our BBB will be nearly 6,500 Accredited

Businesses strong. One by one, each of those businesses has made a commitment to a set of basic principles that are at the core of who we are. BBB Accredited Businesses have promised to build trust, advertise honestly, tell the truth, be transparent, honor promises, be responsive, safeguard privacy and embody integrity.

They may be only 17 words, but they are the foundation of what BBB has stood for during our nearly 100-year history.

As we get ready to ring out the old year and welcome in the new, your BBB makes the same promise for 2015 that we have made every year that has come before – to help build better businessess and a better marketplace by connecting consumers to trustworthy businesses – BBB Accredited Businesses.

Michelle Corey BBB CEO, CAE

We have updated successful programs, like BBB’s Request-a-Quote service, which brings new customer leads to Accredited Businesses, and we have introduced new ones, like the Passport to Learning webinars, which help our businesses sharpen marketplace skills in a variety of key business areas.

We have updated and streamlined our websites – both nationally and locally – and launched our “Look for the Seal” advertising campaign to help consumers understand the benefits of hiring Accredited Businesses. By year-end, we project that we will drive consumers to Accredited Businesses 1.4 million times.

Also in 2014, BBB continued to expand our involvement across social media and to strengthen our position as a trusted source of information for consumers, businesses and the mainstream news media.

And yet, with all of this, it may be the growth in our number of Accredited Businesses that has been our most important accomplishment. The statistics are stunning: in 2012 and 2013, about 1,200 new businesses each year became

BBB accredited; by the end of this year, the number of new BBB Accredited Businesses is expected to exceed 1,700. That extraordinary growth – a more than 40 percent increase in a single year - is testament to the belief that BBB Accreditation is both good for business and an important investment in a better

The number of new BBB Accredited Businesses for 2014 will show an increase of 40% in a single year.

A BUSY YEAR: Here is just a small sampling of the initiatives, services and outreaches that BBB produced in 2014 to add value for our Accredited Businesses and Charities and build a better marketplace.

4 5

Better Business Bureau Better Business BureauWinter 2014 Winter 2014

News & Notes for BBB Accredited Businesses in Eastern Missouri and Southern Illinois

Five Reasons BBB Accreditation is a Great Value

BBB’s brand has stood for trust in the marketplace for 100 years. Consumers and donors know they can trust an Accredited

Business or Accredited Charity.BBB Accredited Businesses and Charities are listed on BBB’s website, which is one of the top 350 websites in the U.S.,

according to Alexa. Being connected to BBB can increase searchers’ confidence in and ability to contact your business or charity.

BBB ratings – A+ to F - are an easy-to-understand way for consumers to gauge your reliability. Accreditation shows that you have commited to adhere to BBB standards, and those standards assure consumers and

donors that your organization is committed to operate in an honest, transparent manner.

BBB offers more services to businesses, charities and consumers than most other sites with customer reviews. We help resolve

disputes, connect your stakeholders to you, provide verified information, offer assistance from regional BBB offices and deliver news and tips that help everyone make better marketplace decisions.

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5

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Note: BBB’s Board of Directors approved a 10% increase in Accreditation dues effective January 1, 2015. The increase allows BBB to continue to fund quality services for BBB Accredited Businesses like StreamPage, Passport to Learning, and Torchlight magazine.

BBB|St. Louis won three awards at BBB’s International Assembly in October in New Orleans. The awards were for Accreditation support (Passport to Learning webinars), Marketing/Branding (Look for the Seal campaign) and Outreach (Torchlight magazine). From left are, Michelle Corey, BBB president & CEO; Mary Power, president and CEO of Council of Better Business Bureaus; Chris Thetford, BBB vice president - communications & marketing; Tracy Hardgrove, BBB vice president - operations/administration.

Mid-Missouri Advisory Board Works for Mid-Mo Accredited Businesses

BBB’s Mid-Missouri Advisory Board heard this month that the number of Mid-Mo Accredited Businesses is up 12 percent this year. The growth allows BBB to deliver more services and value to trustworthy businesses in the region. Board members set priorities for 2015 and sharpen our focus on increasing the value of BBB Accreditation in Mid-Missouri.

BBB Celebrates TORCH Award Winners

ABOVE: 2014 TORCH Award Winners. Front row, left to right: Rita Tintera, Center for Hearing & Speech; Bill Riggs and Amie Riggs Swarts, Riggs Construction & Design; Michelle Corey, BBB President and CEO; Susan Kidder, Safe Connections; Student of Ethics Award Winners Ben Pomerantz, Montana Krause, and Matthew Grove; Tom and Shari Thiel, Chesterfiled Fence & Deck Co. Back row, left to right: Bruce Grench, HDIS Inc.; Michael Rose, Classic Carpet & Flooring; Don Rigney, Empire Comfort Systems; Mike Burnam, StorageMart; BBB Chair Robert Hoffmann, Hoffmann Brothers Heating, Air Conditioning & Plumbing; Carl Bolm, BSR Services Inc.; Ken Kruse, Payne Family Homes; Brad Sowers, Jim Butler Chevrolet; Basil Rudawsky, St. Louis County Cab; Michael Arendes, Center for Hearing & Speech.

Better Business Bureau honored 10 businesses and two charities at the 2014 TORCH Awards Oct. 14 at the Chase Park Plaza in St. Louis. TORCH Awards recognize organizations with exceptional ethics and service to their customers, employers, suppliers and their communities.

Mark Whitacre, a former FBI informant and whistleblower on price-fixing at Archer Daniels Midland, gave the keynote address.

BBB encourages BBB Accredited Businesses and Charities to apply for the 2015 TORCH awards. More information is available at go.bbb.org/1zweB6w.

KMOV anchor Steve Savard was emcee for the TORCH Awards.

ABOVE: Mark Whitacre delivers a compelling talk on the importance of ethics in business by sharing his personal story. BELOW: Carl Bolm of BSR Services, Michael and Karen Rose of Classic Carpet and Flooring, and Tom and Shari Thiel of

Chesterfield Fence & Deck Co. with their 2014 TORCH awards.

7

Better Business BureauWinter 2014

6

Building on mutual trust promotes stronger, more productive alliances through BBB’s ‘Gain by Giving’ program

By Jerri Stroud BBB Editor

Businesses decide to get involved with charities for many reasons – a sense of civic duty, a desire

to give back to their community or to set an example for employees or other stakeholders.

More and more, BBB Accredited Businesses are partnering with BBB Accredited Charities when they choose a charity partner. BBB recently talked with several businesses and charities about their partnership through accreditation.

BBB’s “Gain by Giving” program encourages BBB Accredited Businesses to gain by donating, volunteering or getting

involved (such as serving on a board) of an Accredited Charity.

For Tim Leon, president and brand strategist with Geile/Leon Marketing Communications, his involvement with the Children’s Home Society of Missouri came about as his company celebrated its 25th anniversary. He challenged his employees

to donate 25 hours, $25 or to give back to the community in some increment of 25.

For Oscar Berryman, director of corporate services at Monsanto Co., the opportunity to volunteer at St. Louis Area Foodbank was a way to get his team involved with Monsanto Together, a corporate volunteer program that has donated thousands of hours to nonprofits in the communities where Monsanto has a presence.

For Brett Tesson, owner of Tesson Roofing & Exteriors, it was personal.

As a young man, Tesson was matched with Sanford Scott through Big Brothers, Big Sisters of Eastern Missouri. Scott encouraged him to make better choices than he might have made otherwise.

“I don’t know where I’d be without that organization,” said Tesson. He and Scott “are extremely close to this day.”

Tesson recently contacted BBB to

find out more about BBB Accredited Charities. In a letter to potential customers in his part of south St. Louis County, he offered to make a donation of $100 to an Accredited Charity on behalf of anyone who signed a contract with his company.

“We firmly believe in the Better Business Bureau,” Tesson said. “I always encourage customers to do their due diligence, and I encourage them to use the BBB.”

At Geile/Leon, the 25th anniversary challenge allowed employees to choose any charity for their personal commitments. As owner of an Accredited Business, Leon felt it was important to pick an Accredited Charity.

“I come from a business background,” Leon said. “I wanted to be affiliated with a charity that operated and adhered to business principles. Working for a well-run charity will be a better experience for a business person.”

A year earlier, Leon had begun volunteering with the Children’s Home Society and more recently joined its board. For his 25th anniversary commitment, he offered to bring the charity’s leaders into his office to work with his public relations team on redoing some of its communications materials, including a new email template and a proposal template.

“We donated about 80 hours of agency time and accomplished an extensive amount of work for Leslie [Tucker] and her team to begin using,” Leon said.

“He’s a wonderful asset to the organization,” said Tucker, development director for the Children’s Home Society. Geile/Leon provided the Children’s Home Society with a template for a new email newsletter as well as a print newsletter. The company also gave the society pointers on talking to the media.

Karen Nolte, the society’s executive

director, said, “He was able to bring a whole army of experts to the table.

“We are a much better agency already because of Tim,” Nolte said. From a charity’s perspective, monetary donations are important, “but so are time, talent and treasure.”

Monsanto’s Berryman said working with an Accredited Charity like the St. Louis Area Foodbank reassures him that he is working with a nonprofit that has “good oversight”

and one that is “a quality organization that provides great services to our community.”

Berryman said he’s been involved with Monsanto efforts at the Foodbank for at least eight years. Since the Monsanto Together Volunteer Program began in June 2010, 800 employees have volunteered nearly 4,000 hours at the Foodbank. From those hours, Monsanto has issued more than $34,000 in service grants to the St. Louis Area Foodbank.

“Employees love having the opportunity to come and support these events,” Berryman said. “It’s a great team-building activity, and many of our people feel fortunate in their lives. To give back to the community and provide support for people who are in need is important for them.”

Ryan Farmer, communications director for the Foodbank, said he believes BBB Accreditation and the Accredited Charity seal on the Foodbank’s website, letterhead and business cards is important to many companies who partner with the Foodbank to provide volunteers or other donations.

“Nowadays, with people wanting to be careful with who they support, accreditation helps ease any fears” that an organization is less than transparent, Farmer said.

“You want to work with an organization that is being responsible with your time, your money and your food,” Farmer added. BBB

You worked hard to earn your BBB seal.Now make it work hard for you.

BBB Accredited Businesses and Charities can use a BBB logo or seal in their advertising, on their website and on vehicles. A dynamic seal for

websites links to your BBB Business Review or BBB Charity Review.

If you need access to your seal, contact Joanna Holt at standards@stlouisbbb.org or by calling 314-645-4636.

If you need help putting the seal on your Facebook page, contact Shellie Kreter at outreach@stlouisbbb.org.

Partnerships Between Businesses, Charities Build On Accreditation

Members of Monsanto Together, a corporate volunteer program, have donated thousands of hours to nonprofits like the St. Louis Area Foodbank.

Brett Tesson, owner of Tesson Roofing is at right with his Big Brothers, Big Sisters mentor Sanford Scott, and his wife, Sally, left, and daughter, Molly.

Find a Charity Partner through BBB’s ‘Gain by Giving’ program

BBB Accredited Businesses who want to partner with BBB Accredited Charities have a great resource right on BBB’s website: BBB’s Guide to Accredited Charities. (go.bbb.org/1vOURrn)

The online guide lists more than 200 local charities in BBB’s region by categories ranging from Animal Protection to Veterans & Military. Simply click on the category that interests you and browse the alphabetical list. The guide has each charity's contact information along with a brief statement of its mission. Convenient buttons link to a charity’s own pages if you want to: Donate, Volunteer or Get Involved.

Tim Leon, president of Geile/Leon Marketing

Communications,, meets with Karen Nolte,

executive director of the Children’s Home Society.

A+ BBBRating

Click forReview

Click for Review®

ACCREDITEDBUSINESS

Better Business BureauWinter 2014

8

BBB produces a dynamic BBB Seal for Accredited Businesses that can:

• Improve Search Engine Optimization, so consumers will be able to find your report easier;

• Display your rating; • Click through to your

BBB Business Review

The upgraded dynamic seal helps your business even more than the static image of the BBB Seal—so if you have an old seal, you’ll want to upgrade!

Here’s how to get the HTML code for your personalized Accredited Business Seal and put it on your website:

➊Log in at bbb.org/seal. Enter your company ID (a

nine-digit number emailed to you when you were Accredited) and select your BBB.

➋Select the seal format you want for your website.

➌Copy the code that is generated.

7 easy steps to install or upgrade the DYNAMIC BBB SEAL for your website

For instructions on installing your BBB dynamic seal on an Accredited

Business’s Facebook page, email outreach@stlouisbbb.org

➍Log into the editor for your own website. Many people use Wordpress or other similar products.

➎Decide where you want to put the seal. Most people put it in the website footer.

➏Open up the footer to edit it. There are two ways to do this:a) Find the footer section of your website editor and click on

“edit HTML,” or b) Open up the HTML for the entire page and use ctrl+f

to search for “footer.”

➐Click on “update file” after pasting in the code for the BBB Seal. Done!

In this Wordpress website editor, find where you can insert HTML into the footer and paste the code.

In this website editor, you can find the section for the footer, click the “HTML” button, and paste the code into the HTML form.

9

Better Business BureauWinter 2014

By Bill Smith BBB Investigator

IFSt. Louis is indeed the gateway to the American West, then Cape Girardeau deserves to be

designated as the gateway to Southeast Missouri and Southern Illinois.

From its historic Old Town shop and restaurant district to the rich diversity of commerce along its busy city streets and highways, Cape sits at the entranceway to a region steeped in Mississippi River history and grounded in solid business values.

It also is home to Better Business Bureau’s newest regional office and the population center of a sprawling 28-county BBB service area in Missouri and Illinois.

Michelle Corey, BBB president and CEO, says Cape Girardeau was chosen as the site of the new office because of its location, population base and strong business ideals.

“The opening of BBB’s office in Cape Girardeau demonstrates a strong commitment to partner with consumers and business owners throughout Southeast

Missouri and Southern Illinois,” Corey said. “We are so grateful at how we have been welcomed by the people here. We promise to work hard to earn and keep their trust.”

Three years shy of our 100th birthday, BBB of Eastern Missouri and Southern Illinois is looking to more fully embrace a region that has seemed at times on the far-flung fringes of our 92-county service region. Joey Keys, former chief deputy clerk and election supervisor for

Cape Girardeau County, heads the office at 3065 William Street; Paula Ball is the office’s business relations representative.

The decision to locate a regional office in Cape Girardeau – four years after BBB opened its regional office in Columbia, Mo. – followed a thorough and exhaustive feasibility study by MBA students at the John Cook School of Business at Saint Louis University.

The new office will be responsible for 13 counties in Missouri, stretching from Madison County on the north to Pemiscot and Dunklin counties on the south, and 15 counties in Illinois. The Illinois region covers most of the southern tip of the state, from Wayne and Jefferson counties on the north to the Kentucky state line on the south.

The full area is a patchwork of forest land, state parks, small towns, picturesque river bluffs, and rolling farmland dissected by miles of highways and blacktopped roads.

The area around Cape Girardeau has exploded from a small town to a thriving, vital city.

Today, the region is an eclectic mix of urban and rural, big industry and small family-run businesses that have endured for generations.

Donny Beasley, president of Tri State Water Power and Air and a member of the advisory board for the new office, said Cape Girardeau has grown into an important center of commerce as the largest city between St. Louis and

Memphis.The need for a local

BBB office is critical, he said, because of St. Louis’ distance from the area.

Beasley unapologetically endorses the idea of

BBB accreditation, saying it lends credibility to a company’s image and instills confidence “that the business is in good standing and it will do everything in its power to satisfy the consumer.”

Keys, who is managing the new office, is enthusiastic about the future of the region.

“The motto of BBB is ‘Start With Trust,’” Keys said. “And nobody understands the importance of trust better than the people who live and work in Southeast Missouri and Southern Illinois. But for us, it is more than just a motto; it is a reflection of our values. It is the way we live our lives.” BBB

Cape Girardeau welcomes BBB’s newest regional office

To find the footer when you are editing the HTML of an entire webpage, use CTRL+F. Then paste the code for the seal after the footer section.

Old Town Cape dresses up for the holiday season below the Bill Emerson Memorial Bridge.

Cape Girardeau Regional Director Joey Keys and BBB CEO Michelle Corey cut the ribbbon at the new BBB office on Dec. 8.

CO

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OF

KRCU

BILL

SM

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BB

The new office allows BBB to more fully embrace the 28-county service area it will serve.

10

Better Business BureauWinter 2014

By Shellie Kreter BBB Foundation & Communications Assistant

Advertising – in print, on television or online – can persuade an audience to take action, such as

buying a product or service. However, if an ad doesn’t follow legal and ethical guidelines, problems may occur.

Since its inception, BBB has worked with the business community to promote truth in advertising and encourage companies to follow BBB’s Code of Advertising Standards. The Code follows three basic principles:

➊ Advertisers bear primary responsibility for truthful and non-deceptive advertising.➋ Advertisements that are untrue,

falsely disparaging of competitors, or insincere offers to sell, shall not be used.➌ An advertisement as a whole may

be misleading although every statement separately considered is literally true.

Starting in January, BBB is launching its Ad PreView program: a free service to help BBB Accredited Businesses vet their advertisements to avoid disseminating ads that have the capacity to mislead.

The service will be a guide for business to advertise legally and ethically, but BBB cannot guarantee they will avoid regulatory attention.

With BBB’s Ad PreView program, BBB Accredited Businesses ask BBB to review their ads before they run. BBB will then provide suggestions about how to make the ads comply with BBB’s Code of Advertising so consumers can trust the message.

BBB ad review director, Alana Wilson,

says this proactive program will be a big help to Accredited Businesses, and BBB Ad PreView’s suggestions can assist businesses seeking to avoid creating unintentionally misleading ads.

BBB’s Ad PreView program will help businesses save time, effort, and possibly money, said Tracy Hardgrove, BBB vice president of operations and administration. “Responding to BBB’s recommended changes helps businesses, as it can be labor-intensive for business owners to pull an ad from a newspaper, revise it, and then re-submit it. By submitting a proposed ad to BBB Ad PreView before it ever runs, business owners can receive BBB’s suggestions, while it’s still easy to make corrections to the ad.

“Furthermore, if a consumer is turned off by an ad or feels misled,

chances are they’ll go elsewhere.”Avoid BBB contacting you about

potential advertising violations or customers misinterpreting the true meaning of your ads by turning to BBB Ad PreView.

The program begins in 2015. To participate, simply email your proposed ad to Advertising Review Director Alana Wilson at ad.review@stlouisbbb.org. BBB will respond within 48 hours. BBB

BBB Offers a New Service to PreView Ads

Getting it right the first time with Ad PreView

Is this discount off

the regular or a sale price?

Is this free to everyone or is a purchase

required?

Can these claims be

reasonably backed up?

To what product does this promotion apply?

Is this an ongoing sale, or is there an end date?

Are you prepared to offer a full

refund?

11

Better Business BureauWinter 2014

What inspired your team to create StreamPage?

The Internet is both good and bad in that everyone always wants you to

read something, whether it’s a new blog or the latest ad. Consumers can get overwhelmed. I asked, “Why can’t we be smarter about this? Why can’t we target better

and personalize more, while interrupting subscribers less?”

StreamPage is the answer to that question. 

What separates StreamPage from other newsletters?

The email newsletter portion of StreamPage is vastly different from anything I’ve seen. We use technology we have invented and the services of our content development team to create a different kind of newsletter. Instead of talking on and on about ourselves,

we talk about you—what your business has accomplished and what you can do going forward to be even more successful.

Which feature was the most exciting to build?

We’re very proud of our content management

system. Our representatives sort through news stories using the content management system, which helps us deliver to our subscribers a very clear, fun-to-read product. Beyond that, I’m excited about what’s on the horizon. We are now developing features that will enable StreamPage to touch millions and millions of people.

What should businesses expect from StreamPage emails?

The unexpected! Like emails from your coworkers, SteamPage emails are from people who are helping you do your job. We strive to be creative and to show our subscribers new ideas that they might not have thought of before.

Could you tell your favorite StreamPage success story?

I absolutely love it when email subscribers take the time to thank their rep for sending such useful information. We love to know that we’ve helped people and we love to have real conversations with our subscribers. We feel like we talk to you all the time, so it’s great to hear back from you!

How does StreamPage help businesses to show they’re trustworthy?

StreamPage gives you usable feedback about your BBB Business Review so you can figure out how to optimize it for your own needs. For example, StreamPage can tell you if you’re getting lots of hits on your BBB Business Review, but few people are clicking through to your website. That might mean that you should try using a new picture on your review. When your BBB Business Review communicates clearly about your business, your customers can get more information out of it and will find your business more trustworthy. BBB

< This sample StreamPage email shows the kind of useful information delivered to Accredited Businesses every month.

BBB StreamPage Helps Your Business Succeed

In first 10 months of 2014, we received over $36,000 in business from BBB’s Request-A-Quote service. When you compare that to our $650 in Accreditation fees, that’s a bargain. And that’s just one of many benefits we receive from being part of BBB. BBB membership has value!

—Robert Hoffmann, PEPresident, Hoffmann Brothers Heating,

Air Conditioning and Plumbing Inc.

ACCREDITATION DIVIDENDS ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

BBB talks to Jon Schmitt about StreamPage

BBB provides personalized BBB Accreditation benefits for Accredited Businessees with StreamPage, a monthly email that is new this year. StreamPage gives updates on how customers are interacting with each company’s BBB Business Review and news about the latest developments in its industry. BBB talked to Jon Schmitt, StreamPage publisher, about how businesses can use it to get the most out of their BBB Accreditation.

BBB Ad Review Director Alana Wilson believes BBB Ad PreView can help more Accredited Businesses with their advertising.

Better Business BureauWinter 2014

Better Business Bureau®

Serving Eastern Missouri and Southern Illinois

211 N. Broadway, Suite 2060St. Louis, MO 63102

Start With Trust®

BBB Search Engine Solution

combines consumers' trust in BBB with the power of Google search to put your business near the top of the search results page— where consumers are far more likely to click.

You worked hard to earn your BBB seal. Make sure it's working as hard as it can for you.

SIGN UP TODAY!For more information, contact Josh Kaestner Phone: 314-584-6750 email: sem@stlouisbbb.org

Special service for eligible BBB Accredited Businesses:

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Windows & Doors

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Mid-MissouriRoofing

Home Health Care

Landscapers

Masonry & Tuckpointing

Auto Repair

Moving & Storage

Gutters

Tax Services

Concrete & Asphalt

Mid-MissouriRemodelling

Auto Body Repair

PestControl

CarpetCleaning

HVAC

Attorneys

Patios & Sunrooms

Real EstateServices

Waterproofing

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SEARCHENGINEMARKETING

When customers

search, help them

find YOU.