Winter ’10 Apps Release Preview Webinar Sati Hillyer Force.com Evangelist

Viviana Padilla Sr. Manager, Product Marketing

Safe Harbor

Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.

The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the fiscal year ended January 31, 2009 and our other filings. These documents are available on the SEC Filings section of the Investor Information section of our Web site.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

Agenda

  Apps Release Preview Features –  Sales Cloud

–  Mobile Enhancements

–  Service Cloud 2

  Upcoming Events

  Question & Answers

Accounts & Contacts

Real-Time Content Library

Genius

AppExchange

Partners

Forecasting & Analytics

Email & Productivity Real-Time Approvals

& Work!ow

Leads & Opportunities

Select New Quote from the

opportunity

Primary contact information and account address information are automatically copied over to the

new quote

All of the opportunity products will be copied over to the new

quote on save

Real-Time Quotes (Pilot) Generate and send a quote PDF in less than five clicks

View quote totals information including

discount, tax, shipping and handling

Quickly add more products to your quote

Add a discount to your line

items

Real-Time Quotes (cont.) Quote Detail Page

Create a PDF version of the

quote with your company’s logo

Save the quote PDF document to your quote

Real-Time Quotes (cont.) Create a Quote PDF

Contact from the quote is automatically added.

Simply type in your subject and message

and click send!

PDF automatically attached to

email

Real-Time Quotes (cont.) Send the Quote

Turn the campaign

detail into a dashboard!

Marketing – Campaign Scoreboard Make quick & effective campaign decisions

Email RT & Page Layout Direct Mail RT & Page Layout

Campaign Member Type controls Campaign

member page layout

Marketing – Campaign Scoreboard (cont.) Manage multiple channels with a few clicks

New Option to run Workflow

Map campaign member custom fields

Campaign Member Triggers & Validation

Rules will fire for all members created & updated using the Campaign Import

Wizards

Marketing – Campaign Assistant Streamline campaign execution & ensure data accuracy

Admin can configure if a workspace perm has delivery rights or not

Admin can then assign that workspace perm to

certain users

Content – Content Delivery Workspace/User level permission, Access Content via API

Fit-to-page and fit-to-width make it

easier to read the document

Zoom in / out controls to read

documents at close range

Continuous scrolling to scroll

through word docs and pdfs

Content – Enhanced Document Viewer Improved web viewing experience

1

2

Salesforce to Salesforce – Share Attachments Share attachments with your partners in real-time

• Errors created due to validation rules, apex validation checks, or bad data (e.g. email value is invalid)

Failed insert/update: • Logged in connection audit where error occurs

• Email sent to connection owners with error details

Salesforce to Salesforce – Log S2S Exceptions Track real-time logs of your connections

Send partners email

Partners respond via

landing page

Invite salesforce partners to

connect

Salesforce to Salesforce – Partner Finder Connect with business partners using Salesforce CRM

Choose to truncate content for each Email

Service

New methods for Visualforce email templates for attachments

Make your attachment

inline in Email Author

Improved bounce routing

for Email Services

Enforce SSL for email

connections

Email Enhancements Control the email experience & configure your attachment

Hover shows segment detail

Combination chart shows two values, here one on another axis

Stage colors are the same in

both pies.

Stage colors are the same in

both pies.

Analytics Advancements Get data fast, ensure consistency, combine charts, & more…

Selecting the Preview button will

launch the embedded Safari

Browser.

Selecting Open will open the document for

browsing in the embedded Safari

Browser.

Selecting Send will generate a draft email

with a link to the content.

Selecting the forward and back buttons will navigate through the

pages in a presentation.

Mobile – Content for iPhone Access and send the content you want while on the go

Selecting the Preview button will

launch the embedded Safari

Browser.

Selecting Deliver will generate a draft email

with a link to the content.

Selecting the forward and back buttons will navigate through the

pages in a presentation. Listview with Content documents

Mobile – Content for BlackBerry Access and send the content you want while on the go

Service Cloud Manager

Call Center

Email Search

Social

Join the Conversation

Partners Chat

Customer Portal Community

The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.

The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.

Answers community

Users can vote on most relevant answers

Community – Answers (Pilot) Review and post answers to community questions

Search across different article

types.

Filter Knowledge with data categories.

See at a glance, articles that you haven't read yet.

Personalize your list of

results

Knowledge Built on a true multitenant cloud platform

Increase Customer Satisfaction

Monitor & Join Twitter Conversations

Capture Knowledge from the Twitter Community

Share Knowledge from Tweets

Salesforce for

Salesforce for Twitter – Available Today! Join the real-time conversation in the social network

Automatically Enabled

Configuration Required

Contact Salesforce

Real-Time Quotes (Pilot) X

Campaign Summaries X

Dynamic Campaign Viewing X Campaign Assistant X

Content: Content Delivery X

Content: Enhanced Document Viewer X

Analytics Advancements X

S2S: Sharing Attachments X

S2S: Except Process X S2S: Connection Finder X

Mobile Content Library X

Email Services Enhancements X Email Attachment Enhancements X

Community Application X X

Community: Upload Images X

Answers (Pilot) X

Knowledge X

Salesforce for Twitter – Live on AppExchange

Feature Enhancements

http://www.salesforce.com/dreamforce

Dreamforce ’09 – Register Now! Early Bird Extended to Friday, 9/18

Upcoming Events

Coming in October   Force.com Security   Team Development on Force.com

Details coming soon on

http://developer.force.com/

Thank You, Questions & Answers

  Resources –  Winter ‘10 Release Preview

http://www.salesforce.com/community/winter10/

–  Winter ’10 Release Schedule http://trust.salesforce.com

–  Ideas Exchange http://ideas.salesforce.com

–  Pre Release Sign Up https://prerelwww.pre.salesforce.com/form/trial/prerelease_winter10.jsp

–  Release Notes https://na1.salesforce.com/help/doc/en/salesforce_winter10_release_notes.pdf

  Previous Releases –  Summer ‘09: http://www.salesforce.com/community/summer09/ –  Spring ’09: http://www.salesforce.com/community/spring09/spring09.jsp –  Winter '09: http://www.salesforce.com/products/winter09.jsp –  Summer ’08: ttp://www.salesforce.com/products/previews/summer08