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DATA COLLECTION MADE EASY

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Top 15 QSR Winning with GoSpotCheck

By leveraging our easy to use mobile application and web dashboard, managers can get organized and actionable data from the field like never before. It's a simple, uniform way to collect, structure, and share unit-level intelligence. !It’s easy to use and simple to generate reports. The tool will save you time, not create more work.

We have helped top QSRs and CPGs structure their data collection and aggregation processes. From field and safety audits, to merchandising compliance, to franchise operations, our software has helped businesses measure and improve retail execution and efficiency. Since launching this product, we have worked with companies ranging from startups to Fortune 500s.

GoSpotCheck is a Software as a Service company that enables multi-unit restaurants to get better insight from field reps and store-level employees, in real-time.

A Top 15 Quick Service Restaurant implemented GoSpotCheck, an efficient and effective tool for understanding operations on a per-restaurant level. This QSR could not efficiently structure its field data collection and aggregation processes, limiting its ability to react quickly to field issues and successes, because of non-actionable data.

Read more to learn about how GoSpotCheck’s software helped this market leader become dramatically more efficient, gain the ability to react quickly to critical restaurant-level audits, and build a structured & extremely actionable data set for making better decisions.

DATA COLLECTION MADE EASY

www.gospotcheck.comP 888.364.2650 E sales@gospotcheck.com

Top 15 QSR drives increased data measurement and consistency, while making employees more efficient.Many QSRs face the same challenges around operational execution. How can management ensure consistency across all units, so that the consumer has the same amazing dining experience at any of the restaurant locations, whether corporate or franchisee operated? !

To maintain and improve consistency, service, and overall execution, it's necessary to be able to successfully measure field operations. That's how GoSpotCheck’s software and services helped, and continue to help, this well-known QSR.

This QSR was struggling to make sense of its field data, as it would come back to corporate in a disorganized fashion, and after the fact. !

Executives recognized the need to find a way to structure this data, and empower its reps and restaurant-based employees to better report on issues and successes they encountered.

•Wasted time because field reps had outdated and disparate tools to collect data (emails, excel, clipboards,

Initial Challenges and Needs

They were looking for a solution that would help with the following operational challenges:

1. Inefficient Processes Wasted time because field reps had outdated and disparate tools to collect data (emails, Excel, clipboards, notes, etc.).

Too much time later in the day organizing notes from cafe visits, and emailing them, along with photos, to a manager.

Too much time for managers sifting through emails, spreadsheets, and photos in order to aggregate data from the field.

!

2. Inability to React Quickly Lag time on data from the field to a digestible format was typically between 2-3 weeks, if ever.

Since data was being sent to management in a highly unstructured format, it took management a long time to crunch the numbers to understand the results.

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3. Confusing and Not Actionable Data With data coming from different sources at different times, it was impossible for management to get a clear picture to draw meaningful conclusions.

Since data was in so many different places, the data collected in the field was confusing and hard to understand.

Further, since management had to waste time aggregating data, by the time they knew what the problem was, it was too late.

DATA COLLECTION MADE EASY

www.gospotcheck.comP 888.364.2650 E sales@gospotcheck.com

Implementing GoSpotCheck

30MINUTES

90MINUTES

2WEEKS

For Users to be Trained For Admins to be Trained From Sign-up to Launch

Problems Solved

These graphs show the efficiencies gained by implementing GoSpotCheck across the organization for the “new product launch” audit. Field reps were able to reduce the time that it took for them to collect data at restaurant locations by 75%, while management was able to reduce the time to aggregate and understand this field data by a whopping 97%. !These gains in efficiency allowed for two major improvements in the organization. First, field team members now spend more time on high value activities, like training, instead of taking and organizing lots of notes. Second, management now has the luxury of focusing on action items instead of spending time trying to understand field data.

1. Huge Efficiencies in Business Processes

Management quickly came to the conclusion that some changes needed to be made to its data collection process in order to understand and improve key field initiatives.!For example, the QSR was launching a new menu item, and wanted to measure its execution across all restaurant locations. Field reps would be visiting units nationwide to conduct new menu execution audits; they would score the new product on four key attributes, in order to ensure the consistency of this product and understand areas that needed improvement. !Management began to seek out a solution to structure this audit process, and chose GoSpotCheck. The software that GoSpotCheck offers was a good match because it provided a mobile solution for the field team and a real-time reporting dashboard for management.!

Through a very simple but well defined on-boarding process, GoSpotCheck was able to get buy in and excitement from the field team quickly.!GoSpotCheck required just two key training sessions: one for field users for 30 mins, and one for management for 90 mins. GoSpotCheck hosted webinars to execute these trainings across many time slots to ensure all would be able to attend and also made the trainings available via recorded video so employees could watch at their leisure.!From the time it was agreed to launch, it took less than two weeks to onboard and begin data collection! Once the data collection process was underway, management could see results in real-time as they were reported. 

Field Data Collection Data Aggregation & Analysis

Min

utes

Min

utes

Time Savings in Data Collection Process Before and After Implementing GoSpotCheck

DATA COLLECTION MADE EASY

www.gospotcheck.comP 888.364.2650 E sales@gospotcheck.com

Next StepsThis National QSR is growing quickly. Because executives were forward thinking enough to proactively find a solution to manage its data collection and reporting process, transparency within the organization is up and employees are closer to achieving a common goal, consistency and excellent execution across all units. !The efficiencies GoSpotCheck has brought to the business now allow executives to focus efforts elsewhere, resting assured that

operations will continue to improve now that field execution is being measured, trends are being identified, and decisions to act on this data are being made faster.!Please email or call us at GoSpotCheck to learn how we can help your business achieve the same goals.

Over the course of 4 weeks for the audit on a specific new product launch, the QSR was able to show a reduction from a 30% range in total product execution score to a 16% range. This shows that our customer was able to react to what they were seeing in early test markets and improve the overall execution to a much tighter range over the course of the audit. The speed of data collected and instant feedback allowed for a reduction in product issues over the course of a few weeks, whereas the old process could have taken many months to uncover these findings, if ever.

Week 1 Week 4

By being able to view all the audit results by location, our customer was able to quickly identify which regions were performing most consistently against product standards as well as which regions showed the most variance. The bottom three regions averaged a variance from standards of 28.6% where as the top three regions averaged only 11.3% variance from standards. Armed with this data, management was able to direct training and education on the regions that needed the most help while also using the top performing regions as examples for company wide best practices.!By having all this data neatly organized by which product ingredient was contributing to strong as well as weak performance, management was able to easily identify key product risks before a nation-wide rollout of the new menu item. Clearly Ingredient 4 was the biggest issue among the bottom 10% of audit results, enabling management to make recommendations on how to better execute that ingredient for this menu item. Further, they were also able to see where they were performing well so they could continue to focus on producing good results, like for Ingredient 2.

2. Faster Cycle Times to Improvement

3. Better Data to Make Better Decisions

Ingredient Score: Variance Bottom 10% of Results vs Overall Average

Ingr

edie

nts

% Variance from Overall Product Audit Average

15.2%

17.7%

13.7%

6.8%

Ingredient 1

Ingredient 2

Ingredient 3

Ingredient 4

30%

Product Variance by Region Top 3 Regions vs Bottom 3

28%

28%

14%

10%

10%

Overall Product Variance Week 1 vs Week 4