WINDOWS CARE SOFTWARES PRIVATE LIMITED Windows Care Softwares Private Limited 8/27/2015 1 WINDOWS CARE SOFTWARES PVT LTD

WINDOWS CARE SOFTWARES PRIVATE LIMITEDWINDOWS CARE SOFTWARES PRIVATE LIMITED

04/19/23 1WINDOWS CARE SOFTWARES PVT LTD

WCS Consumer Demands Are Consistently Changing, Creating A Challenge For Organizations

To Anticipate And Willingly Adapt To Trends In Order To Remain Competitive. In This Always-on Economy, Consumers Are Becoming More Mobile And Demanding Solutions And Information In Real-time That Can Be Accessed From Anywhere.

As A Result Of These Changing Demands, Call Center Organizations Have Been Turning To Self-

service Solutions Provided By Innovative Companies. WCS Has Been Competing In The Business Process Outsourcing Market For The Past 5 Year. The Company’s Focus Within The Contact Center Provides Keen Insight Into Current Customer Trends And How To Ensure The Organization Can Remain Competitive While Also Meeting Demands.

Focuses On Selling Contact Center, Voice Portal, Video, Speech And Multi-modal Applications To Both Carrier And Enterprise Customers And Provides Both On-premise And Hosted Solutions. The Acquisition Of Contact Center Player Took Place In January Of 2009 And Was Executed To Enable Call Center Services To Provide The Entire Contact Center Experience Themselves.

VISION


The Company Focuses On Specific Product Lines And Has Revamped Some Of The Product Packaging To Offer More Appeal To The Customer. Some Of These Efforts Are Beginning To Bear Fruit. For One, US & UK Based Processes Has Created A Platform To Address Different Market Segments In Order To Expand The Company’s

Reach. Our Presence have been in US, UK, Australia, Europe, Africa, South East Asia & Domestic Market India.

The Company Has Also Enjoyed Significant Growth In Their Hosted Business Due To Business Continuity. WCS Plans To Continue To Build On The Success Of Its Call Center Applications By Honing In On Some Other Verticals. It Is Note Worthy To Also Mentioned That In The Coming Months The Company Will Be Unveiling New Contact Center Voice And Non Voice Portal Capabilities.

Hosted Business Call Center Applications

Company’s Reach


The Ad Posting- WCS Success Has Been In The “Packaged” Application Approach In The Self-service Industry. The Company Firmly Believes They Have The Right Go To Market Model And Partners To Continue On This Path And Fully Expects To Accelerate Sales Of This Application In The Future.

The Ad Posting Non Voice Portal Process Was Created To Be More Easily Sold With Packaged Applications Through Partners.

WCS Aims To Be More Nimble In A Sales Situation, Allowing Them To Cater Specifically To The Clients’ Needs, Without Overdoing It. It Also Enables Them To More Readily Compete In A Market That Has Changed A Lot In The Past Five Years, With The Introduction Of So Many Different Kinds Of New Competitors In The Contact Center Space.

AD-POSTING


ABOUT US- WCS

We Are Pleased To Introduce WINDOWS CARE SOFTWARES PRIVATE,

Registered office B 191/ Lake Gardens- Kolkata, West Bengal, India- 700045 .Iincluding Offices at 146 Jodhpur Gardens Kolkata -

We are a Leading Business Process Outsourcing (BPO) & BPO Call Center Solutions Provider, With State Of The Art Facilities.

We Have Been Providing World Class Inbound and Outbound Services to Our International, Domestics, Governmental/Non Govt, Public Clientele & NGO org as our corporate responsibility to our community & our people.

We Have A 200 Seater, 24/7 Facility, Including both Inbound & Out bound ,Blending Call Center Application.

We Provide Both Voice And Non Voice Services ,Back office projects, end to end And also Specialize In Lead Generation, Sales And Telemarketing, Apart From Debt As Well As Pharmacy & all End To End delivery Programs.

We Have Extensive Experience In Lead Generation And Are In The Core B2C And B2B Market, Having Worked Successfully With Many International Clientele, Mostly In The US, Canada And UK.


WCS Combines Superior Technological Capabilities With Excellent Inter-personal Skills To Offer A Broad Range Of Services, Including

Customer Relationship Management, Back Office Transaction Processing, Web Development, Software Development, Web Applications Development, SEO Inputs, CME Solutions And High-end Multimedia Solutions Etc. Since Our Inception In January Of 2006, However we got registered by Nascom & TRAI to operate as per telecom legal norms & an are authorized to conduct business onshore & offshore as Registered with Govt of India, operations. We Have Successfully Executed Our Vision To Make Jadavpur, West Bengal a Truly The “Back Office To The World” By Positioning Ourselves As The Leading Provider Of World Class Back Office Services.

Our Highly Skilled And Professional Manpower Coupled With Very Low Cost Structure Allows Us To Provide One Of The Best Cost-to-benefit Value Propositions In The World, To Our Customers.

For Example, For A Comparable Quality Level, We Provide Our Services At About 40% Less Than Other Outsourcing Destination Such As India .

We Detected Many Areas We Can Pursue Together By Our Mutual Benefit.

OUR CORE CAPABILITY/ COMPETENCIES


Board Of Directors

WCS Was Conceived, Designed And Overseen ToBe A World-class Facility And Was Founded By The Three Directors OfThe Company:

1.Sayan Dutta Stock Analyst And Advisor Of Indian Stock Market. He Is TheKEY ADVISOR OF THE Company.

2. Prodipta Roy Banking & Financial Advisor. Having Years Experience In Banking Sector. She Is Looking After The Financial Side Of This Company.

3. Sayak Dutta Expertise In Call Centers International, Domestic, Inbound, Outbound, Selling, Kpo, Bpo And In I.T. He Manages The Centre EfficientlyWith All His Experience Develops Business.


State-of-the-art Technology. Thorough Study Of Process Before Implementation. Multi-channel Approach. Ability To Handle Highly Volume. Savings On Labor Costs. Savings Through Operational Efficiencies.

Benefits of Call Center Outsourcing


WHY OUTSOURCE TO WCS

The Key Benefits Of Using Our Customer Interaction Services Includes:

Improved Customer Service Levels Reduced Customer Support/Marketing Costs Higher Sales Conversion Rates Enhanced Flexibility To Manage Service Peaks And Troughs, Product Lifecycles Homogeneous, Clearly Defined Processes Across Geographies Greater Coverage And Number Of Interactions With Customers 40% Demonstrated Process Costs Savings Processing Turnaround Time Improved By About 40% Consolidated Statement Within 7 Days Of Month Close Transaction And Reporting Accuracy Of More Than 98% Standardization Of Policies And Procedures And Chart Enhanced Flexibility To Manage Service Peaks And Troughs, Product Lifecycles Greater Coverage And Number Of Interactions With Customers Compliance Support And Analytics For Improved Control/Process Efficiencies That Also

Reduce Travel Costs


Our Telesales And Telemarketing Outsourcing Services Target Interaction With Potential Customers For "Prospecting" I.E. Either For Generating Interest In Products And Services, Or To Up-sell And Cross-sell To An Existing Customer Base Or

To Complete The Sales Process On-line. Examples Of This Service Include Outbound Calling To Sell Wireless Services For A Telecom Provider, Outbound Calling To Retail Households To Sell Leisure Holidays Packages.


WCS has a large pool of highly-skilled professionals. Having a largetechnically skilled manpower has enabled WCS to provide costeffective services without compromising on quality. Outsourcing toWCS can help you save on your operating costs, while increasingYour productivity, quality and efficiency.

OPP0RTUINITIY

Cost-effective services

The numero Uno reason why global organizations outsource to WCS is because WCS offers cost-effective services. Outsourcing to WCS can help you save more than half of your operating costs! WCS has a large, educated, trained and technically skilled manpower and this number only keeps growing every year. Unlike the west, where technical talent is rare


WCS uses the latest in software, technology and infrastructure to provide global customers with high-quality outsourcing solutions. WCS has proved that it is technically superior when compared to other vendors in countries that provide outsourcing solutions. So, when you outsource your work to WCS you can be assured that the best technology and software would be used for your services. WCS has been ranked top amongst the largest English-speaking out sourced vendors after the U.S. WCS also has a highly educated manpower that is talented, educated, experienced, technically-skilled and computer literate. Outsource to WCS and be assured of high-quality services.

High-quality services


WCS senior management and operations team are working according to US business hours, keeping a close watch on our clients businesses. The team consists of call center veterans with US call center expertise, as well as deep understanding of the business practices carried out in US and UK. WCS has become one of the key players in the industry. This gives the management team, a better insight on motivating the agents as the industry matures.

While WCS has always been a performance-driven entity, its management effectively balances hard-work with providing guidance to its agents with mentorship program and training sessions to make its employees grow within, as well as outside WCS Considering that the workstations now are our employees second home we recognize the value of having fun with work, hence we provide such avenues for our organization, where our people get chance to express themselves and interact with their team members, hence contributing to develop their overall professional personality.

Hands on Management

Culture


Our performance system, at WCS, inculcates a sense of ownership in the performance of our team members , assuring a personal stake in delivering quality work which leads to self-development of our team members along with profitable outputs.


Fundamentals

Human Resource Management

WCS rigorous talent acquisition process, measures the interactive ability and not just the test scores. Our recruitment team invests a lot of time in understanding your program so that they can identify, who fits best, in reaching your needs.

Career Development

We establish a clear career path for all of our employees. In fact, we focus on finding ways to retain talent and to develop and expand growth with WCS.

Best IT Technology Available

The infrastructure consists of High-caliber hardware and software with robust and redundant network with a commitment to IT security and a 24/7 IT support so as to create, an environment of continued service, and optimum performance.


Call Center OutsourcingLet our industry experience in call center outsourcing find you theperfect match for your telesales and telemarketing requirements.Using outsourced call center services gives you access to skilledtelephone professionals and superior technology, allowing you toconcentrate on your core competencies.


Services

• Order Taking• DRTV Response• Radio Response• Infomercial Response• Direct Mail Response• Catalogue Order Taking• Lead Qualifications• Customer Service

• Help Desk Support• Technical Support• Dealer Locator• Product Recall• Seminar Registration• Trade Show Registration• Disaster Recovery• Security Breach Response• Interactive Voice Response


Services

:

Print Media Direct Mail Internet

Marketing Direct Response

Television (DRTV) TV Commercials

and Infomercials Network

Television Cable Television Radio

Large monthly call volume

Low monthly call volume Monthly call volume

fluctuations Direct response call spikes Seasonal call spikes One time events Call handling capacity 24×7x365 coverage Special call handling

requirements Multi-language

requirements

Inbound Call Center Solutions

:


Our inbound call centers handledirect response from

Our inbound call centers arecapable of handling

INBOUND CALL CENTER SOLUTIONS

• Increase ROI from your media dollars• Increase conversion rates• Increase sales form up-sells and cross-sells• Drive and measure results using advanced

technology• Lower handling costs with effective solutions• Assistance with strategizing for optimizing

customer acquisition and retention• Flexibility with monthly call volume• Provide recommendations based on volume and

requirements• Multi-language support• Guidance on customer acquisition and retention

programs• Reach or exceed you MER benchmarks


Benefits from inbound call center outsourcing

•Telesales•Telemarketing•Lead Generation•Appointment Setting•Lead Prequalification•Health Care Programs•Pharmaceutical Programs•High Technology Programs•Direct Sales of Product

•Direct Sales of Services•Marketing Research•Awareness Programs•Trade Show Follow-up•Database Cleansing•Security Breach Alert Programs•Voice Broadcasting•Automated Messaging•Political Calling


Outbound Call Center Services

We have extensive experience with outbound telemarketing. We assist clients in finding the most appropriate call center for their outbound telemarketing initiatives. Our consultative approach enables you to precisely define your outbound telemarketing objectives. We will guide you through the outsourcing process using our proprietary methodologies and procedures.

Then we will refer you to one of our pre-qualified call centers that will tailor a program for you based on your needs assessment. This enables us to provide you with the most suitable company for your outbound telemarketing program. All of our call centers have been profiled for agent skill sets, technology infrastructure and subjected to a background check before joining our vendor base.

You save a considerable amount of time by avoiding the tedious due diligence process. Secondly, you don’t need to be a call center expert to find a qualified company staffed with trained telemarketing professionals to handle your project. Our outbound telemarketing call center clients have benefited tremendously by allowing us to help them. As a result, we have witnessed client revenue growth, long term relationships and very satisfied customers. Our commitment is to ensure you the best possible return on investment at the least possible cost through our time honored call centers. Our service is free as we are retained by the call centers.


Outbound Call Center Services


Outbound Telemarketing Services Offered


Major Features: Dialer Capacity

DIALER CAPABILITIES



Major Features Dialer Capacity


DIALER CAPABILITIES


DIALER CAPABILITIES


DIALER CAPABILITIES


DIALER CAPABILITIES

Pictures-Windows Care Softwares Private Limited

04/19/23WINDOWS CARE SOFTWARES PVT LTD

OPERATIONS- 80:20 FEMALE/MALE RATIO

30

04/19/23WINDOWS CARE SOFTWARES PVT LTD 31

TRAINING-AUDIO/VISUAL AID


QUALITY-LIVE & REMOTE MONITERING


IT- ON-SITE & REMOTE IT INFRASTRUCTURE

www.windowscare.netRequest/Enquiry- [email protected] Cell- [email protected] [email protected]

B-191, LAKE GARDENS,KOLKATA 700045,

WEST BENGAL.INDIA.

www.windowscare.netWindows Care Softwares Private Limited


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WINDOWS CARE SOFTWARES PRIVATE LIMITED Windows Care Softwares Private Limited 8/27/2015 1 WINDOWS CARE SOFTWARES PVT LTD