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Windows 10 network access
issue – temporary
remediation procedure
Prepared for
Vidéotron
Dec 9th, 2016
Version 1.0
Prepared by
Jean-Paul Émond, Technical Account Manager
Microsoft Canada
Windows 10
Windows 10
Microsoft Proprietary and Confidential Information Page ii
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Windows 10
Microsoft Proprietary and Confidential Information Page iii
Table of content Summary ............................................................................................................................................................................ 4
Procedure .......................................................................................................................................................................... 5
Windows 10
Microsoft Proprietary Information Page 4
Summary This procedure lists the steps to follow to fix the Windows 10 network
connectivity issue when the computer is unable to access the Internet. It
has been produced for Videotron to be redistributed to their customer to
address the Internet connectivity issue.
This temporary procedure is valid until a definitive fix is released to address
this bug. Once that hotfix Is released, it will be automatically installed on
the computer.
Windows 10
Microsoft Proprietary Information Page 5
Procedure Please follow the below procedure to fix the network issue on Windows 10.
It is mandatory to go through all steps to prevent a future occurrence of
the issue. Note that in some screenshot, there may be information in French
due to a language pack installed on the reference system. On English system,
everything will be in English.
1. Click on the Windows button
2. Click on the parameters button
3. Once in the Windows Settings, click on ”Windows Update recovery,
backup”
Windows 10
Microsoft Proprietary Information Page 6
4. In Windows Update, click on ”Search for Update”. This will start
searching for newly available hotfixes.
5. The update process will then start downloading the hotfixes. Amongst
them, KB3201845 should be installed as seen below. The number of
hotfixes may differ from one PC to another depending on user settings
and computer usage frequency.
Windows 10
Microsoft Proprietary Information Page 7
6. Once the download is completed, the installation will start. Please wait
until the end of the installation and see bullet 7 as there may be
additional installation required. For most computers, only the required
update should be missing.
7. Once the update is completed, a new search will start. It is mandatory to
complete all the required hotfix installation.
8. Once all installations are completed, the below window will be
displayed. To validate that the required update has been installed, you
should see the information below confirming that the KB3201845 has
been installed.
Windows 10
Microsoft Proprietary Information Page 8
9. At the end, a restart will be required. The computer must be restarted
by clicking on the ”Restart Now” button. Note the information in the
green rectangle may differ from one computer to another so you can
ignore it and proceed with the restart once all document and work have
been saved.
Windows 10
Microsoft Proprietary Information Page 9
10. Following the computer restart, if it still has no access to the network,
open a command prompt (CMD.EXE):
a. Click on the Windows button
b. Then just type “cmd” and press the “Enter” key on the keyboard.
11. When the command prompt window is opened, type the following 2
command line pressing enter after each of them :
a. Ipconfig /release
b. Ipconfig /renew
12. Once the commands have completed successfully, if the computer gets
an IP address that does not begin with 169.254.x.x as a result of the
command line at the step 11b above, this means that the network
access is now restored.