RYAN J. WILSON9 Oakgrove Lane Chatham, ON N7L 5R9 519-359-3250 rjwlsn@gmail.com

Hard working, dedicated and highly motivated individual committed to enhancing the quality of life of all clients through safe, diligent and efficient service

EDUCATION & TRAINING

TEXAS A&M EMERGENCY EXTENSION SERVICE 2014NFPA 1001: Firefighter I & II NFPA 472: Hazardous Material: First Responder Awareness, Core Operations (Ch.5), PPE (Ch.6.2)

MOUNT ALLISON UNIVERSITY 1999-2004Bachelor of Commerce Marketing, Bachelor of Commerce Finance

CHATHAM COLLEGIATE INSTITUTE 1994-1999Ontario Secondary School Diploma & Ontario Academic Credit

WORK EXPERIENCE

COLUMBIA EXTREME PresentFirefighter

S-100 Basic Fire Suppression and Safety Course & S-185 Fire Entrapment Avoidance & Safety Course Worked with Parks Canada and other government firefighting teams to help control and suppress a 5,000

hectare fire at Jasper National Park Patrol burned areas after fires to locate and eliminate hot spots that may restart fires Extinguish flames and embers to suppress fires, using shovels, or engine or hand-driven water or chemical

pumps Create firelines to help contain fires, aid with suppression efforts and make proper escape routes

HSE INTEGRATED 2014-2015Field Worker/Instructor

Areas of Specialization and Training included: Rescue, Confined Space, Respiratory Protection, Fire Extinguisher, Gas Detection, WHIMIS, and the Transportation of Dangerous Goods

Industrial Educational Cooperative (IEC) BSO Training: H2S, Asbestos and Refractory Ceramic Fibres Benzene, Silica, Lead Mercury, Radiation, Thermal Extremes, Slips/Trips/Falls, Driving Hazards, Confined Space, Personal Protective Equipment, Safe Work Permits, Signs/Barricades/Raping, WHIMIS, Observations Based Safety and Tasc Cards

On-call Safety Technician and Field Instructor ensuring protocols and company policies in relation to Health and Safety were being followed at specific job sites.

CANADIAN IMPERIAL BANK OF COMMERCE 2011-2013Customer Service Representative/Assistant Branch Manager

Exceeded CIBC region and corporate targets in quality of customer experience and “Likely to Recommend” surveys

Played a pivotal role in leading the CIBC Richmond Street branch through a corporate audit in 2011 Responsible for securing appointments with corporate and private CIBC clientele in order to inform them

regarding the availability of products and services to maximize potential investments and minimize costs

Effective in the utilization of successful coaching skills to ensure team member achieved their goals in sales and service and exceeded operational targets

Responsible for the management of cash holdings & compliance, while mitigating risk

WILSON TRUCK TRAILER REPAIR 2008-2011Director/General Manager

Successful in leading the company through a significant period of recession, where competitors were experiencing financial loss to the point of closure

Played a significant role in increasing the business’s gross margin by 18% Responsible for controlling the company’s volatile cash flow by reducing outstanding receivables, minimizing risk

from marginal customers, and exercising higher diligence when purchasing supplies from vendors Developed a pricing index database which reduced expenses in ordering of parts from vendors and saved time

when pricing out estimates/invoices Successful in customer retention through the assurance of high quality work and customer satisfaction

ENTERPRISE RENT-A-CAR 2006-2008Management Trainee/Customer Service

Played an active role in, and was responsible for, the overall improvement and substantial increase in the percentage level of customer service satisfaction assessed on the company’s national index (ESQI) as an 8% increase

As a result of my leadership and management the Tilbury and Fort Erie branches received exceptional achievements acknowledging 10% business growth for the 2007 year

Acknowledged as an exceptional employee and recognized as the first in Tilbury’s five year branch history to record both an operating and net profit for the company

OTHER WORK EXPERIENCE

MAGNET ENGAGEMENT GROUP/COCA-COLA CANADA 2015

Brand Ambassador Help marketed and promoted the launch of the Coca-Cola Freestyle machine at McDonald’s Southwestern

Ontario locations Gathered and provided research data to provide Coca-Cola feedback with respect to the machine and launch Trained McDonald’s staff members on the use and maintenance of the Coca-Cola Freestyle machine Guided McDonald’s customers on how to use the Coca-Cola Freestyle machine Troubleshooted minor issues related to the Coca-Cola Freestyle machine

CHATHAM –KENT COUGARS FOOTBALL 2014Sports Medic

Administer first aid and rehabilitation when needed Analyzed injuries and prevented athletes from returning to the game if required

LAMBTON-KENT DISTRICT SCHOOL BOARD 2003Summer School Teacher

Taught Grade 7 and 8 students, specializing in Mathematics Implement and follow through on lesson plans and curriculum Assist weaker students with extra help when needed

COMPETITIVE EDGE PERSONAL TRAINING 2003Co-owner & Personal Trainer

Created an extensive detailed strength and conditioning program specifically catered towards high school football players

Six athletes from the program were honoured as Chatham-Kent Football All-Stars

MARSHLANDS INN 2003Marketing Strategy Coordinator

Put forth a proposal to address the interest of a high end student housing in Sackville, New Brunswick The proposal addressed a secondary issue of an overflow problem of summertime business

ROYAL CANADIAN FOOD SERVICES 1996-2006Supervisor, Shift Manager/Cook

Overlooked daily operations, inventory and key sites (OnBelay Automotive, Arvin Meritor, Dresden Racetrack, Oxford Automotive, Heinz)

Responsible of cash handling operations and procedures Shared responsibility for the company’s marketing plan and annual budget

VOLUNTEER EXPERIENCE

CHATHAM-KENT COUGARS/CHATHAM-KENT HIGH SCHOOLS 2001-presentAssistant Football Coach and Defensive Coordinator

Teach and develop fundamental football skills Develop game-plans and strategies that took advantage of the team’s strength and the other team’s weaknesses Provide guidance to players on and off the field

ERIEAU YACHT CLUB 1994-1996Sailing Instructor

Develop fundamental skills for sailing school students Help implement and execute lesson plans

SUMMARY OF QUALIFICATIONS & MEMBERSHIPS

Recognized by the Texas A&M Engineering Extension Service as the Most Outstanding Student of Class #143 and graduated with an average of 97.8%

Member of Fire Service Women Ontario (FSWO) Experienced in the awareness of Hazmat Illicit & Hydrogen Cyanide (FSWO) & The Art of Reading Smoke Proficient Standard First Aid with CPR HCP & AED S-100 Basic Fire Suppression and Safety Course & S-185 Fire Entrapment Avoidance & Safety Course Certified in Industrial Educational Cooperative (IEC) BSO Plus Training Familiar with ICS 100: Introduction to Incident Command Systems Experienced in the Emergency Vehicle Driver Training & Driver Simulator – Response Safety Courage to Be Safe Proficient in the use of with Microsoft Office, QuickBooks & Data Research Programs Certified Can-Fit Pro Personal Trainer Specialist 2004 Recipient of the Harvey Gilmour Sportsmanship Award recipient at Mount Allison University 2003 Participant in the Inaugural Canadian Inter-University Sport East West Bowl All-Star Game Captain of the 2003 Mount Allison University Mounties football team Alumnus of the Mount Allison University Mounties football team 1999-2004