BRANDON WILL IAMSON1673 Via Laguna San Mateo, CA 94404

415-483-6877 Mobile brandons_movie@yahoo.com

O B J E C T I V E

To seek a management position in a field that offers long-term opportunities for professional growth and stability.

P R O F I L E

Ability to lead and direct Adept in prioritizing projects and completing

multiple concurrent tasks Productive in a high-volume, high stress

environment Teambuilding – motivate and train Proven problem solving skills Experience in conflict resolution

Proven track record of enhancing the customer experience

Reliable, dedicated, hardworking, and responsible Focused on high level of customer satisfaction Effective skills in leadership, communication,

interpersonal, and people management Quick learner, proactive, adaptable Computer skills include Microsoft Outlook, Word,

PowerPoint, and Excel

W O R K E X P E R I E N C E

PROSPECT AIRPORT SERVICES, INC., San Francisco Airport 10/2011 to Present

Supervisor 11/2013 to Present Oversee daily operational duties, supervising up to 50 employees and assigning tasks/shifts to personnel Conduct daily informational briefings and meetings Supervise and coordinate activities of employees engaged in customer service Guide and supervise the assigned team as per the company rules and regulations Work closely with team members to effectively deal with conflict and problem resolution Generate positive business relationships at all organizational levels Communicate with other departments and customers to resolve problems and expedite work Demonstrate understanding of, and effectively cooperate with, subordinates and senior level management Train and educate the workforce regarding proper work completion and adherence to company standards Monitor the timely performance of the employees in the workforce and motivate them to accomplish more Comply with company policies, regulations, audits, and aviation regulations Observe and evaluate workers' performance Interpret and communicate work procedures and company policies to staff Resolve complaints and answer customer’s questions regarding services and procedures Prepare, maintain, and submit reports and records such as operational and personnel reports Make recommendations to management concerning staff, planning, and process improvements Recognition and rewards, contributing to employee morale, development, and motivation Union contracts and bylaws (handle complaints, discipline, enforce company policies)

Dispatcher/Coordinator 02/2012 to 11/2013

Coordinated, prioritized, and dispatched work assignments to meet customer requests and unscheduled demands Oversaw 50+ employees Proactively monitored inbound and outbound flights Coordinated customer support for domestic airlines Ensured high level of customer satisfaction, generating positive business relationships Worked with various unions to maintain company policies in an effort to create a positive work environment

Passenger Service Agent 10/2011 to 02/2012 Assisted passengers to and from their arrival/departure gate Assisted passengers with transporting luggage to their vehicles, taxi stands, parking shuttle stations, and rental

car stations Maintained a friendly and positive attitude, always being attentive to each passenger’s individual needs

PRIMEFLIGHT AVIATION SERVICES, San Francisco Airport 2004 to 2011

Security Representative/Customer Service

Responsible for airport security duties at security checkpoints; checked passenger ID’s and boarding passes Provided customer service and security to major airlines and worked with other partners such as Covenant

Aviation Security, LLC. Familiar with airport regulations and security requirements Assisted with transporting passengers in wheelchair to and from security checkpoints Performed dispatch duties and helped with operations.

E D U C A T I O N

Skyline College, General Education – 2013 to Present Aragon Hill School, San Mateo, CA – Class of 2004