William Powell

Toler Jr 2014

Lead Subsea

Controls TSP

FMC Technologies11220 TC Jester Houston, TX 77067

(281) 591-4000

Lead Subsea Controls Technician experienced at Completions, Decommissions, Workovers, Interventions and Subsea equipment testing at dock and SIT's. I have experience with Enhanced Vertical Subsea Tree's, Enhanced Horizontal Subsea Trees, Tubing Hangers/TH Running Tools, and Polyethylene Subsea Tree Caps, TRT’s, ROV operations, HPU's and Subsea Hardware Trouble Shooting during installations/removals. I am also experienced with ETU and Smart Tool software and trending reports during monitoring operations and excel as a team player.

Curriculum Vitae

Personal Information

William Powell Toler Jr

Lead Controls TSP

Hometown - Cypress, TX

Key Qualifications

Lead Subsea Controls Technician experienced at Completions, Decommissions, Workovers, Interventions and Subsea equipment testing at dock and SIT's. I have experience with Enhanced Vertical Subsea Tree's, Enhanced Horizontal Subsea Trees, Tubing Hangers/TH Running Tools, and Polyethylene Subsea Tree Caps, TRT’s, ROV operations, HPU's and Subsea Hardware Trouble Shooting during installations/removals. I am also experienced with ETU and Smart Tool software and trending reports during monitoring operations and excel as a team player.

Languages

English

Education

Subsea Apprentice ProgramJan 2010 - June 2010Houston, TX

ECPI College of Technology 1997-1999Associates Degree in Computer Systems Administration with a Major in Networking

Lafayette High SchoolClass of 1990Williamsburg, VA

Valid Certificates

Human Recources

It's All about Respect: Recognizing Harassment in a Diverse Workplace

HSE

Back SafetyConfined Space Entry: Inside ManeuversDefensive DrivingErgonomicsFall ProtectionFire Safety- Alert, Aware, AliveForklift CertificationHearing protectionIndoor CranesLock Out/Tag Out- Controlling the BeastPersonal Protective EquipmentSafety Orientation: On AlertStairways and LaddersWalking and Working SurfacesWorking Safely With Power ToolsLive Incident Free EverydayPressure Testing Competence LWI LSC FS/T 004 Module CBTDOT PhysicalWireless Device Policy

Vocation Tech Education

Fatigue PolicyHuet TrainingTSP Competency Process Awareness TrainingTWIC Enrollment ProcedureBP 6/1 TrainingBoisett Offshore TrainingCanadian BST Offshore Training

Offshore Work Experience

March, 2010- PresentFMC Technologies, Houston, TXControls Subsea Field Service Technician

Companies

Shell Perdido

Shell Princess Shell Europa Shell Llano Shell Popeye Shell Troika BP Thunderhorse Oxy Devon LLOG Petrobas Cascade Anadarko Nexen Suncor (Canada) SNEPCo. (Shell Nigeria)

Completions: 6 Shell Perdido Shell Llano 3 Shell Glider LLOG Who Dat (2 EHXT) Suncor (Canada)

Tree Installations: 3 Shell Llano 3 LLOG Who Dat (2 EHXT)

Decompletions: 8 Shell Llano 3 Shell Popeye Shell Macaroni Shell UI2 Shell PI1 Shell Princess Shell Mensa Suncor (Canada)

Interventions: 6 Shell Troika Shell Serrano Shell Princess Waterflood Shell Llano Shell UI2 Shell PI1

Subsea Tree System Integrated Tests/Dock Tests: 6 Shell Llano Shell Perdido LLOG Who Dat (2 EHXT) Shell Macaroni Suncor Shell SNEPCo. Bonga (1 EVDT)

November 11 – December 12th 2014Controls Night LeadBonga NW, Nigeria

I was assigned as a Controls Night Lead on the SNEPCo, Bonga NW team in Nigeria. I acted within a team that was responsible for all equipment coming and going for offshore operations. During this hitch I tested a TIC (Tree Interface Cap), THRA (Tubing Hanger Running Assembly), rebuilt a Torus IV connector that was having issues with hump pressure, and did various PSM (Preventative Service Maintenance) on equipment. During all operations I was in charge of HPU operations, fluid sample readings, building manifolds for pressure testing and chart readings. Also help create a PSM tracking list for the team to use so we knew what work was on going and what was completed, as well as being responsible for all sign offs on any books for equipment that I was working on.

October 3rd – October 7th 2014Lead TSPSuncor Canada

Worked as Lead TSP on installation of HP cap for Suncor. The cap is actually a Vetco Grey TRT that was slightly modified to act as a HP cap to form a secondary barrier on a HXT. Retrieved debris cap handling tool from HGR rig and pulled debris cap from top of HXT. Preformed pressure test on primary L and U/L circuits as well as secondary L and U/L circuit before splashing and locking on HXT. Also did a As/Is and As/Left survey of the HXT.

August 25th – August 31st 2014

Controls TSPSuncor Canada

Worked as Controls TSP lead on the Atlantic Eagle vessel in Terra Nova field for Suncor. Job required moving around field and assisting in ROV operations by functioning valves on manifolds and VXT’s, and completing As/Is and As/Left surveys of manifolds and VXT’s in the field.

May 28th – June 17th 2014

Controls TSPSuncor Canada

Worked as a Controls TSP for Suncor decompletion. Responsible for HPU operation, pressure and function testing of VXT, THRT, XT reel operations, THRT reel operations. Setup and establish comms with VXT via ETU software. Operations of valves on VXT, monitoring of VXT valve functions, and trending PT sensors during operations.

April 1st – April 23rd 2014

Controls TSPSuncor – Canada

Worked in FMC Canada shop on various Suncor equipment doing MOB and Demob jobs on equipment going offshore and coming from offshore.

December 11 2013- April 20 2014 Lead TSP Shell Princess/Shell Mensa Campaign Temporary Abandonment of 15K EVXT system with a TVD of 70+ degrees. WOM IRS, FMC TRT, HFL, EFL and down hole comms via ETU were utilized and worked flawless. XT cap removal and operations were utilized to ensure successful project with direction and recommendation from myself to my technicians, ROV crew, driller, subsea engineer and company reps. Down hole reading were conducted for down hole ops such as plug setting and cement jobs. Jumper flush ops were successful (gas lift and oil producing) ROV valve manipulations, hydraulic function of xt valves, XT removal from THS, Tubing hanger removal all completed open water from the Q4K. Retrieved the last Mensa feild Lower and Upper XT on A2, hydraulic jumpers and flowline line jumpers. During the campaign, also retrieved Mensa A1 jumpers, A3 THS and jumpers, UI3 XT, tubing hanger and THS, P7 XT, tubing hanger, and THS. Very successful campaign with positive customer feedback.

October 9-October 25 2013 Lead TSP Shell P3 XT Swap Job's objective was to kill p3 well, remove P3 XT and replace it with a new 15K XT. Equipment utilized was FMC's 15K TRT and WOM's IRS to Kill the well, establish comms with the XT via ETU/SPCTU and function the XT per the customers request from topside. Configured the WOM IRS with HFL hydraulic capabilities in case the field had failed hydraulics. Job was completed within the customers time frame and successfully with 100 % customer satisfaction. Job was completed with 100% uptime consisting of hundreds of hours and zero downtime.

August 22nd – September 16th 2013Lead TechnicianShell UI2 and PI1Finish decomplete that started in April

Acted as lead technician and re-visited UI2 and PI1 wells for Shell to finish decomplete. Responsibilities included managing crew of 5, inventory of equipment. Deck testing of THRT assembly with ROV panel installed for a open water retrieval of a TH. Completed JSA’s and held meetings on the drill floor discussing work to be done. Assisted in ROV operations, as well as clear communications with Shell logistics coordinator for procuring equipment to and from the dock. Pulled TH up to production tubing and broke THRT from TH. Pulled XT, THS, and Dry Hole XT’s from well heads. Sent equipment back to beach for NORM checks to be completed and equipment to be prepped to be restored and used later in the job when wells are recompleted.

July 3rd – August 3rd 2013Lead TechnicianShell Gryfalcon/DPDPWell Kill and Decomplete

Lead technician on high profile job for Shell. Responsibilities included running a crew of 12 for a kill and decompletion. Work scope included inventory of equipment, nitrogen pre charges of accumulators on Monobore HPU and accumulators on EDP/LRP. Completed deck testing on the rig. Managed crane ops and JSA meetings before RIH and POOH. Set up 24 hour monitoring of equipment via Smart Tool, as well as 24 hour monitoring of pressures on HPU. Monitoring on HPU was done through Smart Tool as well as physically for redundancy. Setup 30 min checks on HPU to verify pressures were being maintained. Constant communication with FMC engineers, Shell CM and 3rd party companies involved with job to ensure quality work and to verify no steps were being missed. End of job break down of all equipment completed and shipped back to Houston.

May25th – June 20th 2013Lead TechnicianShell PI1 Workover

I was responsible for complete testing of TRT and a crew of 5. Function tested lock, un lock and secondary unlock function of tool We made up TRT to SILS adapter to bottom of WOM IRS system. Tested and setup all electrical components for communications with the EHVXT. Created folders for monitoring and trending data for Shell. Function valves on XT to line up for flushing operations and to allow for CT and Wire line jobs to pass through. End of job break down of equipment and back load of equipment back to dock.

April 10th – May 6th 2013Lead TechnicianShell UI2 Workover

I was responsible for complete testing of TRT and a crew of 5. Function tested lock, un lock and secondary unlock function of tool We made up TRT to SILS adapter to bottom of WOM IRS system. Tested and setup all electrical components for communications with the EHVXT. Created folders for monitoring and trending data for Shell. Function valves on XT to line up for flushing operations and to allow for CT and Wire line jobs to pass through. End of job break down of equipment and back load of equipment back to dock.

March 18th – April 4th 2013Lead ControlsLLOG EHXT Completion SS03 – E4 EHXT

Test and run TH via THRT at end of Expro spanner joint. Hanger locked into EHXT an tested. Installed and configured DH coefficients for Baker Hughs DH gauges. Loaded onto ETU disk to operate XT SCM pod functions. Set up and operated SPCTU and ETU functions. Collect and log data from all operations and supply to Cetco via excel format. I also setup network connection from Cetco to FMC ETU laptop so they could view our ETU screen from their location on the rig. Over see ROV operations which included function of TST and UPST valves via hand held tool. Also engaged EH5 penetrator with class 4 ROV tool. RIH with lower and upper crown plugs and install XT cap to finish job.

Feb 13th – March 12th 2013

Lead TechnicianShell Gryfalcon DPDP SIT

Lead technician on high profile job for Shell. Responsible for all JSA’s and employees involved in work. In charge of overall operations and communication with 3rd party rep for Shell and project team for FMC. Made sure all parts and equipment for the job was available and ready for use. Over saw HPU operations and testing on EDP/LRP system with engineers and Shell representatives. Over saw all crane operations and testing of equipment through jobs entirety. At the completion of SIT made sure everything that was going to be used for the job offshore was intact, and shipped to one location for easy shipping once job was ready to start.

Jan 20th – Jan 25th 2013Lead Controls LLOG EHXT Install SS03 – E4 EHXT

Ride out on XT install boat. Get to well lower XT down onto well head and using MTRT guide XT onto well head. Once MTRT is pulled from XT have functioned lock cycle to lock it onto well head. Personnel move to rig to complete sub sea testing of XT using Oceaneering IWOCS system. Start up communications via FMC ETU software to SCM on XT.

December 28th 2012 – Jan 2nd 2013Lead Controls LLOG Dock Test SS03 – E4 EHXT

Complete dock test in Fourchon. Flush fluid to get NAS 6 cleanliness for SCM operation and valve functions. Operate XT valves and HP/LP functions via ETU through SCM. Build manifolds for pressure testing of MTRT and EHXT. Finish and trend pressure tests on valves. Complete silicon fill of SCM via silicon fill kit.

December 2012Lead Controls Shell MAC-A2 Dock Test

Dock test of VXT. Flush valves to fluid level NAS 6. Also flushed tote of fluid to NAS 6 for SCM functions. Set up manifolds for pressure testing, operate HPU and send signals for DH gauge readings for Well Dynamics to verify good electrical continuity for DH gauges.

November 2012Controls Shell MAC-A2 DecompleteLeads Controls

Responsible for operating IWOCS HPU, IWOCS Reel, and Annulus line. R/U hoses for HPU and IWOCS Reel. Hook annulus line into rig lines for flushing purposes. Take fluid samples to ensure NAS 6 or better fluid was being used in system. Assisted in the installation and testing of IWOCS box onto drill string. Flushed MQC lines on HFL before connecting to IWOCS box. Did electrical testing on EFL’s and setup of SPCTU and ETU software for electrical communications down hole to SCM pod on XT. RIH with IWOCS reel and annulus reel. Retrieved TH and XT from subsea floor.

.

October 18th – November 2nd 2012Controls Shell Glider Completion

Assist in Shell Glider completion. Operate IWOCS Reel and IWOCS HPU to function THRT. Also RIH with IWOCS reel and POOH with IWOCS reel. Also before completion I was responsible for filling POD in Fourchon with Silicon via silicon fill kit before XT was ran 4300 feet sub sea.

Sept 30 – October 12th 2012Day Controls LeadLLOG Who Dat Tree #14 Completion

Test and run TH via THRT at end of Expro spanner joint. Hanger locked into EHXT an tested. Installed and configured DH coefficients for Baker Hughs DH gauges. Loaded onto ETU disk to operate XT SCM pod functions. Set up and operated SPCTU and ETU functions. Collect and log data from all operations and supply to Cetco via excel format. Over see ROV operations which included function of TST and UPST valves via hand held tool. Also engaged EH5 penetrator with class 4 ROV tool. RIH with lower and upper crown plugs and install XT cap to finish job.

Sept 10 – Sept 17th 2012Day Controls LeadLLOG Who Dat Tree #14 Dock Test and XT install

Complete dock test in Fourchon. Operate XT valves and HP/LP functions via ETU through SCM. Finish and trend pressure tests on valves. Complete silicon fill of SCM and load onto boat. Ride out on XT install boat. Get to well lower XT down onto well head and using MTRT guide XT onto well head. Once MTRT is pulled from XT have functioned lock cycle to lock it onto well head. Personnel move to rig to complete sub sea testing of XT using Oceaneering IWOCS system. Start up communications via FMC ETU software to SCM on XT.

August 12 – August 31st 2012Day Controls LeadLLOG Who Dat Tree #14 SIT

Operation of HPU to function valves on EHXT through MQC plate. Install SCM, hook up and function SPCTU and ETU software to communicate with XT. Preformed high and low pressure test. Due to issues with connector also assisted in removing connector from XT, redressing connector and re installing in XT.

May 12 – May 23rd 2012Day Controls LeadNexxen

SIT for Nexxen. Set up and operate HPU for Nexxen SIT. Completed nitrogen pre charge of accumulators on HPU and SCM for PLET. Installed SCM on PLET. Vented fluid and nitrogen from HPU and had it ready for shipment at end of SIT.

March 8 – April 3rd 2012Day Controls LeadShell Llano 3

Decomplete of Shell Llano 3 15k EVXT. Testing of electrical testing of EFL’s, Run and secure EFL’s on to BOP stack. Run e-line reel. Set up ETU software to function valves on XT and to log and trend data to send to Shell offices for review.

March 3 – March 4 2012Controls LeadShell Diemos

MOB of 15k TRT. Performed pressure test, functionality of Lock, UL, and Secondary UL circuits in Port Fourchon,.

February 11-March 3 2012Day Lead ControlsShell Princess Waterflood

Well Intervention- Responsibilities include managing and coordinating ETU setup and monitoring, daily planning with customer rep, Houston engineering communication for planning of positive outcome, driller communication for installation of subsea equipment, future planning on subsea equipment installation and testing, communicating with other team members and ensure the same goal is met for customer satisfaction. Some of the technical responsibilities included transfer of XT communication from host platform to FMC on the Q4k, monitoring of PT sensors and functioning of valves for down hole work via ETU, installation/removal of TRT for IRS to conduct intervention, ROV operations such as XT cap removal, installations, operation and rig up of EFL reel and HFL, technical troubleshooting on subsea hardware, Deck pressure testing and Connector functioning, Job was completed with zero down time and zero injuries. Responsibilities included 3 team members and equipment.

11 Jan -25 Jan 2012Subsea Controls Service TechnicianShell Popeye

M/U of TRT to Expro Bore Selector and attach to Vetco XT. Setup and break down of equipment.

30 Dec 2011 -7 Jan 2012Subsea Controls Service TechnicianShell Perdido CompletionPreformed pressure test on THRT and functionality. Read fluid samples from THRT lines and verified fluid cleanliness levels via microscope kit. Monitored pressures on umbilical reel and preformed checks every 2000 ft. while running hanger D/H. Worked in conjunction with Well Dynamics and Oceaneering to complete task. Completed HST verification on THRT and Lock and U/L functions. Maintained reel operations while RIH and POOH. Inventory and break down of equipment.

.

16 Nov -7 Dec 20011Subsea Controls Service TechnicianBP Thunder Horse

Pressure testing of Primary and Secondary Spanner Joints w/THRT installed. Pressure testing of THRT umbilical reel and IWOCS reel. Electrical testing of Spanner Joints and THRT, and IWOCS reels. Inventory of CWOR work shop.

17 Aug -22 Aug 2011Subsea Controls Service TechnicianShell Serrano Preservations

Preservations of 1 EHVXT, 2 THS, and 4 jumpers. Work scope included functioning of valves and connectors on XT and THS as well as jumpers. Functioning of everything through ROV panels using HS and HPU. Filled bores with preservation fluid and sealed off and greased connectors on all equipment.

2 Aug -7 Aug 2011Subsea Controls Service TechnicianShell Crosby

Installations of HFL’s from UTAJ frame to HDM. Pulled Logic Cap, cut lines for 2 couplers and replaced with 2 blank couplers. Instruct ROV operations on torque values and rotations to remove and install HFL’s. Pre-charge of HLF’s on deck before running subsea.

30 July -31 July 2011Subsea Controls Service TechnicianShell Crosby SIT for TRT

Preformed 8500 psi and 5000 psi 15 min pressure test on Lock and U/L functions on 10k TRT. After testing locked TRT onto test stump and loaded onto truck for travel to port.

8 July -14 July 2011Subsea Controls Service TechnicianShell Llano (Q4000)

Responsible for functioning and monitoring of ETU software and operations of valves. Assisted in break down of FMC equipment and loading onto boat for transport.

16 March -22 May 2011Subsea Controls Service TechnicianShell Monobore (Q4000) (TA3 and TA6, Serrano SE1 and SE3)

Setup and function of HPU system to run EDP/LRP Monobore system. Valve functionality was done from RCS connex using Smart Tool and HMI setup. Built manifolds for pressure testing and to tie HPU to IWOCS umbilical reel. Other responsibilities included filling out Permit to Work forms, JSA’s, running clamps in moon pool, inventory or connex and spares. Provided real time trending and historical data to CM and Shell Engineer via Smart Tool.

Transfer trend data to Excel spread sheet with charts to show trending on a time and pressure scale.

27 Dec 2010 -24 Feb 2011Subsea Controls Service TechnicianSurface Well Head and Frac Stack Tech(Temporary surface assignment in Odessa Texas)

Assembly of surface tubing heads, well heads, surface trees and frac valves. Pressure testing and maintenance of Frac systems as well as nipple up and nipple down of frac stacks. Performed slip jobs which included setting slip around casing and then cutting casing with torch so BOP could be removed and tubing head installed.

23 Nov -30 Nob 2010Subsea Controls Service TechnicianCobalt

Test fit Cobalt IWOCS system to Ensco 8503 rig BOP and associated testing and equipment modifications. Testing included pressure test of individual components and complete system test and troubleshooting.

8 Aug -13 Aug 2010Subsea Controls Service TechnicianPetrobas Cascade EHXT Preservations

Provide assistance with setup of SPCTU and PTU, and use of Smart Tool software to strok valves and fill bore with fluid. Use of HIP up to 5k pressure. Moved EHXT’s to inspection stand and inspected connector. Moved SCM from one EHXT to another to duplicate preservation steps.

7 July -8 July 2010Subsea Controls Service TechnicianAnadarko (EHXT #35)

Provided assistance in relieving 10k trapped pressure from Subsea XT. Test and function of tools required to complete job. (SLT, handling tool, and H-tool.) Install SLT into bore, install H-tool. Begin rotation of H-tool until a slight pop and pressure release was heard. Function valve with torque tool (150 ft lbs, 13.5 rotations) to relieve trapped pressure.

25 May -16 June 2010Subsea Controls Service TechnicianBP Atlantis/Thunder Horse

Set up comms via HPU, FTU and ETU software to various SCM’s for BP Atlantis and Thunderhorse projects. Once comms were established testing and monitoring of valves and pressures were completed. Also provided nitrogen pre-charge to SCM and removed and replaced couplers on bottom of SCM.

24 May -24 May 2010Subsea Controls Service Technician (Apprentice)Shell Monobore

Inspect and function E-Line reel. Used grinding tool to remove debris from reel, and lubed and tested basic motorized functions of reel.

28 April -13 May 2010Subsea Controls Service TechnicianShell (EDP/LRP Monobore) SIT

Removed SCM from EDP and replaced with dummy SCM. Installed handling tool and moved to inspection stand where gaskets were installed to bottom of EDP. Then moved back to test stand and locked into place with a SL II connector. Filled dampener bottles on EDP to 1800 psi. Leak tested EDP WSCM ports at 5000 psi. Tested production valve at 10,000 psi to put pressure upstream. Cycled RPIV valve on LEP at 550 ft lbs. Serviced and charged accumulator bottles on LRP to 200 psi. Pressure tested secondary lock and U/L functions. Clean and inspected stabs, connector and cycled valves. Prepared electrical check for LRP. Pressure tested hydraulic control lines to 3000 psi and stroked all valves and checked accumulator pressure for any leaks. 5 min and 15 min pressure test of 10,000 psi and 250 psi.

27 April -27 April 2010Subsea Controls Service Technician (Apprentice)Rental Tools HPU testing

Assisted in testing of 3x3 HPU and IWOCS HPU. On 3x3 unit pressure tested LP to 6k and HP to 15k and tested functionality of needle valves. On IWOCS HPU LP side pressure tested to 5400k and HP side pressure tested up to 18k. 5 and 15 min test. Once pressured up fittings were inspected to ensure no leaks detected. Test completed and pressure vented off.

November 2008 – December 2009 Sungard Data Systems

Hosting Specialist 1

Responsible for troubleshooting and maintaining customer hardware, rack build outs, and cabling for customer equipment, as well as Sungard internal hardware in a 10,000 square foot datacenter. Duties included but not limited to monitoring and troubleshooting of ATS systems, CRAC units, chiller units, and UPS systems that functioned as core pieces of equipment essential to running the Sungard datacenter. Face to face contact with customers and vendors with positive representation of Sungard Data Systems also a daily requirement.

March 2004 – October 2008 Media Services

Network Administrator

Responsible for configuring and maintaining company firewalls and connections from the outside world into the MSG environment

Setup and maintained VPN tunnels for all MSG offices and customer VPN’s into the MSG network

Kept inventory of all networking hardware and IP addresses in use on the network, along with maintaining a Visio document of the MSG logical network which included port openings, IP’s assigned to servers, and VPN tunnels

Maintained all office networks which spread from various locations in the US, Canada, and the UK

Other responsibilities included setting up Microsoft Exchange accounts, Active Directory accounts, and ftp accounts for customer access Managed and maintained company virus protection software installation and licensing

Created and maintained cabling for 4 server racks at Level 3 facilities in Houston and Phoenix

Responsibilities also included helping internal end users with laptop/desktop issues such as hardware and software installations and rebuilds if necessary.

Worked closely with vendors to ensure contracts and licensing were up to date for company Cisco products which included 12 Cisco PIX’s that ranged from 506e, to 515 and 525 models.

2001 – 2004 VeriCenter, Inc

Network Operations Center Engineer

Seasoned Tier 2 position in the datacenter

Provided technical support for multiple branches including headquarters for one of the nation’s largest multi-family developers

Troubleshoot all office programs, Windows 95, 98, 2000, printing issues, used SMS and PC Anywhere to remotely help users

Monitored network for over 500 servers and off site routers

Secured monitoring for viruses / backers using HP Open View

Provided home support for customer website issues

Installed and support of numerous Windows 2000, 2000 Advanced and NT servers

Upgraded hardware and software for multiple accounts

Provided all DNS entries for customer domains

Created and maintained cabling from server racks to the switch racks

Installed and configuration of NIC cards

Provided new employees and customers access to the network, including setting User ID’s, mapping network drives, setting up email accounts and other network functions

2000 – 2001 Enova Software

IT Trainer / Help Desk Technician

Provided assistance and training for new hires on company policy, phone procedures as well as troubleshooting and configuring of the company created filtering software, Kid Proof

Responsible for troubleshooting of customer PC Hardware, Software, Printer and OS installations

Accountable for creating company training manuals and entrance exam for the tier 1 support

In depth knowledge of Windows Operating Systems

2000 Sprint Broad Band

Installation Support Technician

Implementation and support of a wireless network for businesses and home users

Provided assistance and training to end users in basic network functionality

Installation and configuring NIC Cards

Knowledge of all Windows OS

2000 Gentronics

Help Desk Technician

Providing technical support for end users on the East Coast Bell Atlantic DSL Account

Knowledge of Windows 95, 98, NT, 2000

Knowledge of business networks

1999 Convergy’s

Customer Support Representative

Provided technical support for Compaq desktops and printer for home users

Supported other technical advisors on-site

Supported all integrated software installed on Compaq desktop