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William E. GreenAddress: 11575 City Hall Promenade Apt #411
Miramar, FL [email protected]
Phone: 786-475-8047
EducationOct 2009-Oct 2011 Florida Institute of Technology
B.A. Business Administration
Work ExperienceXerox, Richmond, VA Apr 2014-Apr 2015Eligibility Specialist
Account Manager Processed and reviewed time sensitive personal applications Gathering information for public assistance programs Determine eligibility for public assistance Head of decision making for state funds eligibility Worked under strict deadlines Time management Arrived early and stayed late to meet goals
Capitol One, Chester, VA Oct 2012- Apr 2014Sr. Risk Coordinator
Contact customer about extremely delinquent accounts Service accounts, update information Customize a program to best help an individual customer meet their financial needs Push myself to reach goals set for me each month Help teammates understand new and old policies Assist teammate with complex calls to come up with best solutions
SunTrust Mortgage, Richmond, VA Mar-Oct 2012Mortgage Default Loan Specialist (Contractor)
Reviewed FHA loans that were in default Made sure loans were accurate before being submitted to HUD Revised FHA post foreclosure claims via CMAX claim system and Lending Portal software
Vangent (US Dept of Health and Human Services contractor) Chester, VA June 2010-June 2011Customer Service Representative
Account Manager Maintain knowledge of Federal regulations and policies on healthcare. Maintain confidentiality of personal information based on government guides. Answered questions about Medicare Plans A,B, and D
Virginia State University, Petersburg, VA Sept 2007-Jun 2008 Presidential Intern (Office of the Provost)
US Department of Energy, Germantown, MD/ Washington D.C Summer 2007IT Intern (Office of Fossil Energy)
Virginia State University (Office of International Ed., Petersburg, VA 2005-2007Work Study (Administrative Assistant)
SkillsClerical: Types 60 wpm, Data Entry-10 key and alpha numeric, answering a high volume of phone callsSoftware: Microsoft Office, Virginia Case Management System (VaCMS), Oracle, CMAX and Lending Portal, Collage, and DreamweaverAdditional Skills: Screen Acting
Volunteer WorkDiversity Thrift Store in Richmond, VA (Volunteer)Special Olympics Petersburg, VA (Volunteer)Rebuilding Together Richmond (Volunteer)
