William Watson 516-343-0206111 Leverich St, Hempstead, NY 11550 watson.william0421@gmail.com

Professional ProfileA bright, talented and ambitious individual who has exceptional experience of working to the highest standards. I am skilled in streamlining operations and maintaining schedules to ensure maximum customer satisfaction and business revenue. Expertise in coordinating diverse teams and resources to complete objectives. Organized and detail-oriented with proactive and hard-working nature.

Results focused Decisive Detail Orientated Multitasking Time Management

Project and Team Leadership Microsoft Word/Excel/Powerpoint Strong Presentation Skills Highly motivated and eager to learn Interviewing Skills

Work Experience

Assistant ManagerFinishline May 2016-October 2016Team LeadFinishline (Macy’s) September 2013-March 2015

Responsible for managing mens’, women’s and kids sections of Finishline within Finishline Core and Macy’s Department stores. Developed weekly strategies and tactics to maximize sales and meet sales goals. Supervised, motivated, and disciplined staff.

Duties Monitor staff & team performance Exceed customer expectations by providing World Class Service Acting on customer feedback Providing strategic direction during implementation stages Respond promptly to any issues that may impact operations

Sales AssociateT-Mobile August 2011-March 2013Responsible for maintaining customer satisfaction and contribute to company success. Proven ability to establish rapport with customers and exceed sales quotas monthly.

Duties Answer customer telephone calls and walk ins regarding existing accounts Make requested plan and account changes Respond to questions and concerns about service and products Consult with customers to evaluate needs and determine best options Upgrade service and offer additional service packages or options Consistently improve customer satisfaction

EducationBS in Criminology SUNY Old Westbury, Old Westbury, NY May 2015

AA in Liberal Arts Nassau Community College, Garden City, NY

August 2011

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ReferencesReferences are available upon request.