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#custserv

2011-08-24 to 2011-08-24 62 contributors

562 Twitter search results 123 retweets 227 @replies 26 links

Time User Tweet

2011-08-24 1:00 am RichardNatoli @GregOrtbach Good to see you and everyone else. #custserv

2011-08-24 1:00 am chasmiller @CustServGreeter Good to see you, Roy! Hello everyone in

#custserv

2011-08-24 1:00 am JeffreyJKingman Co-host / founder of #custserv and ex-fine-dining chef #custserv

2011-08-24 1:00 am RoyAtkinson Starts Now: Will low #Facebook Customer Satisfaction boost

#GooglePlus ? #custserv w/ @MarshaCollier @JeffreyJKingman

2011-08-24 1:00 am ImMarkBernhardt @millionsofmyles Hi, Myles! #custserv

2011-08-24 1:00 am bridgetlhk Hi! Checking in for #custserv chat tonight.

2011-08-24 1:00 am action_jay Checking into the #custserv stream because I can, dangit.

2011-08-24 1:00 am objective_eye Hey everyone in #custserv land, I'm Danny, I run a customer

research and mystery shopper business operating in the UK and

Ireland.

2011-08-24 1:00 am CustServGreeter It's time for brief intros - tell us about you in 140, please. #custserv

2011-08-24 1:00 am GregOrtbach @chasmiller Hi Chas - nice to see you again. #custserv

2011-08-24 1:00 am ImMarkBernhardt Good evening, Roy! @CustServGreeter #custserv

2011-08-24 1:01 am GregOrtbach @objective_eye Very cool Danny - nice to 'tweet' you. #custserv

2011-08-24 1:01 am MarshaCollier CHecking into #custserv! Author of the Online Customer Service

Guide (and others) here! marshacollier.com

2011-08-24 1:01 am BarryBirkett @gregortbach Good evening, Greg! Hope you and the world are

treating each other well! #custserv

2011-08-24 1:01 am Marcio_Saito Good Evening #custserv. I will need to leave early, but stopped by to

say hi.

2011-08-24 1:01 am JeffreyJKingman We started counting tweets this hashtag Apr 2010 - will break past

155,000 by tomorrow #custserv

2011-08-24 1:01 am ImMarkBernhardt Howdy, Greg! #custserv

2011-08-24 1:01 am GregOrtbach @action_jay Howdy stranger! How are you doing? #custserv

2011-08-24 1:01 am Redror RT @millionsofmyles: #custserv Good Morning from Melbourne,

Australia. Good evening to you all in North America.

2011-08-24 1:01 am CustServGreeter Hello there @action_jay @bridgetlhk @objective_eye

@ImMarkBernhardt @chasmiller @RichardNatoli #custserv

2011-08-24 1:01 am ImMarkBernhardt Oops -- Howdy, Greg! @GregOrtbach #custserv

2011-08-24 1:01 am chasmiller @GregOrtbach Thanks, Greg. Looking forward to your #custserv

insights tonight.

2011-08-24 1:01 am MarshaCollier Tonight's topic: Will low Facebook Customer Satisfaction boost

Google Plus ? #custserv Please join us if you like the topic!

2011-08-24 1:01 am GregOrtbach @BarryBirkett Right back at you Barry. :) Yes, we're good. ;)

#custserv

2011-08-24 1:01 am JeffreyJKingman This chat founded Dec 09 by @marshacollier and I; @royatkinson

became @custservgreeter shortly thereafter #custserv

2011-08-24 1:01 am RichardNatoli I'm Dir Acct Mgmt with a B2B Help desk services company. Been in

service and sales over 15 years. #custserv

2011-08-24 1:02 am MarshaCollier @RichardNatoli Good to see you! #custserv

2011-08-24 1:02 am action_jay @GregOrtbach good as ever! Happy to be here and looking forward

to a fun chat #custserv

2011-08-24 1:02 am RichardNatoli @MarshaCollier Great to see you too. Interesting topic tonight.

#custserv

2011-08-24 1:02 am catykobe Hey #CustServ... Will not make it tonight. Have fun!

2011-08-24 1:02 am millionsofmyles #custserv intro: CSI/CRM Specialist for Mercedes-Benz Australia.

Automotive Industry futurist.

2011-08-24 1:02 am JeffreyJKingman RT @MarshaCollier: Tonights topic: Will low Facebook Customer

Satisfaction boost Google Plus ? #custserv #custserv

2011-08-24 1:02 am RoyAtkinson a.k.a. @CustServGreeter - long time support pro w/customer service

excellence as a focus. #custserv

2011-08-24 1:02 am GregOrtbach @chasmiller Might be more of a lurker - been avoiding Facebook so

far - much to the dismay of the @webAssistca SM dept! #custserv

2011-08-24 1:03 am CustServGreeter Hello hosts @JeffreyJKingman @MarshaCollier #custserv

2011-08-24 1:03 am Jmodio Hey everyone! #custserv

2011-08-24 1:03 am MarshaCollier Tonight's chat will be archived at Scribd #custserv Chats

http://t.co/5STkjG6

2011-08-24 1:03 am JeffreyJKingman @millionsofmyles futurist? Let's connect on Google+ - I have a futurist

circle #custserv

2011-08-24 1:03 am GregOrtbach @catykobe We'll miss you - but save you a seat for next time!

#custserv

2011-08-24 1:03 am RichardNatoli @GregOrtbach Facebook is one platform that is misaligned with

#custserv IMHO.

2011-08-24 1:03 am objective_eye @GregOrtbach likewise Greg. Good to meet you #custserv

2011-08-24 1:03 am MarshaCollier @RoyAtkinson Might you start us off with the first question?

#custserv

2011-08-24 1:03 am CustServGreeter Q1. Have you used Google Plus? If so, which would you rate a better

social network - Google+ or Facebook? #custserv

2011-08-24 1:04 am GregOrtbach Perhaps why I've never gone there.RT @RichardNatoli:

@GregOrtbach Facebook is one platform that is misaligned with

#custserv IMHO. #custserv

2011-08-24 1:04 am JeffreyJKingman Please feel welcome to join everyday customer service community at

http://t.co/b6FqK46 #custserv

2011-08-24 1:04 am ImMarkBernhardt Much more apt for marketing. RT @RichardNatoli: @GregOrtbach

Facebook is one platform that is misaligned with #custserv IMHO.

2011-08-24 1:04 am 7shores #custserv People love to complain about FB, but they are not leaving

it. G+ has better control over incoming & outgoing message streams

1/2

2011-08-24 1:04 am Jmodio FB right now, all my friends are still on it. Hoping G+ will land me a job

though. #custserv

2011-08-24 1:04 am chasmiller #Custserv topic translation: Will Facebook be MySpace'd?

2011-08-24 1:04 am MarshaCollier A1: Google Plus is a more fulfilling experience, better controls on

privacy and great way to connect without silly "friending" #custserv

2011-08-24 1:04 am Marcio_Saito A1: Google has better software, Facebook has my friends for now

#custserv

2011-08-24 1:05 am KnowledgeBishop @CustServGreeter Hey there, Tristan here. SocialCRM in hi-tech.

Hopping into #custserv as long as KnowledgeNuggets stay in their

beds.

2011-08-24 1:05 am allegiancetweet Good article, for CI to be effective companies need to adopt a

multi-channel approach, http://t.co/5hcCOOK #custserv

2011-08-24 1:05 am RoyAtkinson Topic Reminder: Will low #Facebook Customer Satisfaction boost

#GooglePlus ? #custserv

2011-08-24 1:05 am JeffreyJKingman Ouch :) RT @chasmiller: #Custserv topic translation: Will Facebook

be MySpaced? #custserv

2011-08-24 1:05 am 7shores #custserv But people need a reason to move from FB to G+. It isn't

build it and they'll come. 2/2

2011-08-24 1:05 am BAMSocialCRM Good day #Custserv.. Checking in for the first time.. #custserv

2011-08-24 1:05 am GregOrtbach Is there an @google movie yet? #wondering #custserv

2011-08-24 1:05 am RoyAtkinson A1. I use them differently, so apples and oranges for me. I try to use

the features each offers. #custserv

2011-08-24 1:05 am JeffreyJKingman Anyone still have an account at MySpace? I haven't logged in in

years.. #custserv

2011-08-24 1:06 am RichardNatoli For the most part, I see G+ and FB ending up in the same place.

Won't be much on either that the other one won't do. #custserv

2011-08-24 1:06 am BarryBirkett A1 - Right now FB seems more conducive to #custserv but IF custs

move to G+ transition could be happen quickly.

2011-08-24 1:06 am JeffreyJKingman @BAMSocialCRM Welcome here :) #custserv

2011-08-24 1:06 am CustServGreeter Welcome @BAMSocialCRM @7shores @KnowledgeBishop

@Marcio_Saito @Jmodio #custserv

2011-08-24 1:06 am objective_eye #custserv google+ still very much in trial stage in the UK not sure if

that's the case in US. Nobody here seems sure what to do with it...

2011-08-24 1:06 am action_jay A1 G+ has more potential for monitoring and controlling conversation

threads on it. Still no API though, or brand pages #custserv

2011-08-24 1:07 am JeffreyJKingman @BarryBirkett It will be interesting to see what happens when G+ rolls

out brand accounts #custserv

2011-08-24 1:07 am LovelyLu A1 I 'hung out' for the first time tonight... I liked it - I don't find one

better than the other. #custserv

2011-08-24 1:07 am ImMarkBernhardt Facebook has mass, inertia. Newton's 1st law. RT @Marcio_Saito:

A1: Google has better software, Facebook has my friends for now

#custserv

2011-08-24 1:07 am MarshaCollier A1: Google Plus is a place where business people can connect in

professional surroundings. Can have private convos #custserv

2011-08-24 1:07 am bridgetlhk Forgot the #custserv hashtag! I do PR for KU School of Nursing &

own a MaggieMoo's.

2011-08-24 1:07 am Jmodio @JeffreyJKingman @BarryBirkett I agree #custserv

2011-08-24 1:07 am JeffreyJKingman Michael Dell a month ago tried using G+ hangout for customer service

- have not seen results #custserv

2011-08-24 1:08 am GPlusUpdate RT @RoyAtkinson - Topic Reminder: Will low #Facebook Customer

Satisfaction boost #GooglePlus ? #custserv

2011-08-24 1:08 am Marcio_Saito For #custserv neither #FB nor #Googleplus. #Twitter is still the

platform.

2011-08-24 1:08 am action_jay @JeffreyJKingman he still likes the idea and will continue pushing for

it though #custserv

2011-08-24 1:08 am millionsofmyles #custserv I like the peace of G+ I don't see oversharing yet.

Facebooks no chat/contact policy especially if you're not at fault is

scary.

2011-08-24 1:08 am Jmodio @JeffreyJKingman They were a pioneer on twitter though.

#custserv

2011-08-24 1:08 am JeffreyJKingman @lovelylu Allo! #custserv

2011-08-24 1:08 am chasmiller Facebook is very clunky for #custserv to manage the experience

well. Variation on their ad platform for geotargeted wall messaging?

2011-08-24 1:08 am LovelyLu A1 Actually, I don't think the major platforms work better than live

chat... #custserv

2011-08-24 1:08 am Jmodio @JeffreyJKingman Are you familiar with @VYou at all? #custserv

2011-08-24 1:09 am Marcio_Saito @immarkbernhardt If it is moving slow, will continue to move slow :o)

#custserv

2011-08-24 1:09 am MarshaCollier Was the Hangout a new/different experience in any way? RT

@LovelyLu: A1 I 'hung out' for the first time tonight... I liked it

#custserv

2011-08-24 1:09 am bridgetlhk My customers are on Facebook, so I'm there. But see opportunity with

G+ especially for my University. #custserv

2011-08-24 1:09 am CustServGreeter Hi there @catykobe 2. Have you ever felt need to access Facebook

customer service? How would you rate it? #custserv

2011-08-24 1:09 am susie_parker Jumping in to #custserv now. My first time!

2011-08-24 1:09 am MarshaCollier @millionsofmyles I couldn't agree more. The clean interface seems

more businesslike as well #custserv

2011-08-24 1:09 am CustServGreeter Q2: 2. Have you ever felt need to access Facebook customer

service? How would you rate it? #custserv

2011-08-24 1:09 am Marcio_Saito Will have to bail out. Have a great chat. #custserv

2011-08-24 1:09 am cvonwallenstein RT @wirthkarl: RT @apptegic: Online services enable better

customer service if you #measure and respond. http://t.co/aO9v8C4

#custserv

2011-08-24 1:09 am JeffreyJKingman @Jmodio No - can you forward link ? #custserv

2011-08-24 1:09 am millionsofmyles #custserv I always keep in mind that G+ is in .9 stage and not

officially released. It shouldn't be a new Facebook or twitter. It should

G+

2011-08-24 1:10 am objective_eye #custserv think FB is very B2C orientated. G+ has the potential to

have B2C & B2B on one platform, which will be very useful.

2011-08-24 1:10 am KnowledgeBishop In every industry, the brand with the most genuine respect for

customers has the best long-term chance. #custserv

2011-08-24 1:10 am action_jay @susie_parker welcome aboard :) #custserv

2011-08-24 1:10 am JeffreyJKingman @susie_parker Welcome here Susie :) #custserv

2011-08-24 1:10 am Jmodio @JeffreyJKingman http://vyou.com/ #custserv

2011-08-24 1:10 am BAMSocialCRM Do you see FB better for B to C #Custserv? #custserv

2011-08-24 1:10 am mike_nunes A1: Google+ is still my Twitter contacts. FB friends really haven't

caught on. A quick import friends might fix that #custserv

2011-08-24 1:10 am LovelyLu @MarshaCollier It was skype with a bigger screen.... I did like that it

told me to fix my hair before connecting! #custserv

2011-08-24 1:10 am ImMarkBernhardt Good to see you while you were here. RT @Marcio_Saito: Will have

to bail out. Have a great chat. #custserv

2011-08-24 1:10 am bridgetlhk @MarshaCollier Good to see you too!#custserv

2011-08-24 1:10 am krcraft Mostly agree, but customer choice drives it? RT @Marcio_Saito: For

#custserv neither #FB nor #Googleplus. #Twitter is still the platform.

2011-08-24 1:10 am MarshaCollier A2: Facebook has customer service? Show me, I dare you! I'm an

ads customer and can't get help but for days later #custserv

2011-08-24 1:10 am sujamthe Are you on #custserv chat with @marshacollier, like how we she

brings perspective from all evolving technologies

2011-08-24 1:10 am JeffreyJKingman @CustServGreeter I find Facebook custserv clunky; abstract and

distanced #custserv

2011-08-24 1:10 am susie_parker Thoughts? “@Marcio_Saito: For #custserv neither #FB nor

#Googleplus. #Twitter is still the platform.”

2011-08-24 1:10 am RichardNatoli I tend to be annoyed by businesses that want me to "friend" or "like"

them on FB. I view it as an invasion of my privacy. #custserv

2011-08-24 1:10 am MarshaCollier RT @sujamthe: Are you on #custserv chat with @marshacollier, like

how we she brings perspective from all evolving technologies

2011-08-24 1:10 am chasmiller Not to go too far off topic, but does G+ threaten the fringes of

LinkedIn groups more than Facebook? #custserv

2011-08-24 1:10 am susie_parker RT @JeffreyJKingman: Michael Dell a month ago tried using G+

hangout for customer service - have not seen results #custserv

2011-08-24 1:11 am LovelyLu A2 I don't think enough mainstream people are on G+ yet for it to be

better.... you have to go where your customers are. #custserv

2011-08-24 1:11 am MarshaCollier Agreed! RT @RichardNatoli tend to be annoyed by businesses that

want me to "friend" or "like" them on FB. invasion of my privacy.

#custserv

2011-08-24 1:11 am CustServGreeter Good evening @GPlusUpdate @susie_parker #custserv

2011-08-24 1:11 am susie_parker @JeffreyJKingman thank you! So glad to be here. #custserv

2011-08-24 1:11 am millionsofmyles @MarshaCollier great SEO potential too. #custserv

2011-08-24 1:11 am BarryBirkett @lovelylu I agree. SM only functional for #custserv because that's

where custs are, not that it is better!

2011-08-24 1:11 am susie_parker @action_jay thank you! #custserv

2011-08-24 1:11 am MarshaCollier You may be right RT @chasmiller: Not to go too far off topic, does G+

threaten the fringes of LinkedIn groups more than Facebook?

#custserv

2011-08-24 1:12 am KnowledgeBishop For the record, I enjoy Twitter MUCH more than either #Facebook OR

#GooglePlus - But #custserv potential on plus is big

2011-08-24 1:12 am chasmiller @susie_parker Welcome to #custserv from tonight's #pr20chat,

Susie!

2011-08-24 1:12 am action_jay Recently pharma companies have been pulling out of FB to get away

from public comments and complaints on their pages #custserv

2011-08-24 1:12 am 7shores #custserv A2 I have two FB accounts. One is just for Games. I had to

convince FB Custserv that 2nd was real name. They bought it. You

decide

2011-08-24 1:12 am MarshaCollier Yes - when done right! RT @susie_parker Thoughts? RT

@Marcio_Saito: For #custserv neither #FB nor #Googleplus #Twitter

is still the platform

2011-08-24 1:12 am bridgetlhk I've been out of the G+ loop for a while. Does anyone know when

business can have profiles? #custserv

2011-08-24 1:12 am nickperes @chasmiller i think it might - i don't really pay attention to my linkedin

groups #custserv

2011-08-24 1:12 am JeffreyJKingman Lets frame this chat a little better: we're talking about custserv depts

OF Facebook and Google+ #custserv

2011-08-24 1:12 am ImMarkBernhardt @RichardNatoli "Follow" does seem more innocuous than "Friend" or

"Like" terminology. #custserv

2011-08-24 1:12 am RichardNatoli @action_jay Smart move by them, but a little consideration would

have kept them off FB in the first place. #custserv

2011-08-24 1:13 am Jmodio @bridgetlhk I don't think there's official word yet. #custserv

2011-08-24 1:13 am MarshaCollier with good reason! They don't belong RT @action_jay: Recently

pharma companies have been pulling out of FB #custserv

2011-08-24 1:13 am action_jay @RichardNatoli the option to choose whether those comments can

show up in the first place would have been nice #custserv

2011-08-24 1:13 am RichardNatoli @ImMarkBernhardt I'll expand...I hate when companies want me to

"follow" them too. If they'd just pick up the phone I'd be happy

#custserv

2011-08-24 1:13 am CustServGreeter RT @JeffreyJKingman: Lets frame this chat a little better: we're

talking about custserv depts OF Facebook and Google+ #custserv

2011-08-24 1:13 am JeffreyJKingman Tonight's chat is about how both Facebook and Google+ handle their

OWN customer service #custserv

2011-08-24 1:13 am MarshaCollier @KnowledgeBishop How would you handle #custserv on

#GooglePlus efficiently?

2011-08-24 1:13 am objective_eye #custserv FB has never been forced to address customer service

concerns up to now due to their monopoly. G+ should see them raise

their game

2011-08-24 1:14 am susie_parker RT @MarshaCollier: A2: Facebook has customer service? Show me,

I dare you! I'm an ads customer and can't get help but for days later

#custserv

2011-08-24 1:14 am LovelyLu Ahhh lol RT @JeffreyJKingman: Tonights chat is about how both

Facebook and Google+ handle their OWN customer service

#custserv

2011-08-24 1:14 am oneairspace Hi #custserv! Am here, but just listening & learning (not on G+ yet).

2011-08-24 1:14 am Jmodio @JeffreyJKingman We're talking about the companies themselves,

not leveraging the platforms for #custserv? #custserv

2011-08-24 1:14 am action_jay @oneairspace happy to have ya all the same #custserv

2011-08-24 1:14 am bridgetlhk Ditto! “@MarshaCollier: @millionsofmyles I couldn't agree more. The

clean interface seems more businesslike as well #custserv”

2011-08-24 1:14 am CustServGreeter Greetings @nickperes #custserv

2011-08-24 1:14 am RichardNatoli #custserv SM evangelists tend to believe public service is best. I'll

be my paycheck they never asked the customer if that's true.

2011-08-24 1:14 am JeffreyJKingman Yes! RT @Jmodio: @JeffreyJKingman Were talking about the

companies themselves, not leveraging the platforms for #custserv?

#custserv

2011-08-24 1:15 am KnowledgeBishop Google's motto is "Don't be evil." Some question their success, but

most respect their attempt. #custserv

2011-08-24 1:15 am MarshaCollier RT @RichardNatoli: #custserv SM evangelists tend to believe public

service is best. I'll be my paycheck they never asked the customer if

that's true.

2011-08-24 1:15 am KarenLocker google has seemed very responsive from what I have seen so far and

a lot of their staff have an active presencen #custserv

2011-08-24 1:15 am krcraft How about why to use G+ instead of FB movie? http://t.co/epJVxR5

RT @GregOrtbach: Is there an @google movie yet? #custserv

2011-08-24 1:15 am ImMarkBernhardt @RichardNatoli I can see that. However, I like that there is an alt way

to get quick updates. Case in point - today's earthquake. #custserv

2011-08-24 1:15 am millionsofmyles #custserv I was part of a group that got bombed with porn pics. I was

banned for "being part of an offensive group". Started new profile.

2011-08-24 1:15 am JeffreyJKingman @royatkinson - pushing a new question in #custserv

2011-08-24 1:15 am MarshaCollier @millionsofmyles Which platform? LOL #custserv

2011-08-24 1:15 am MarshaCollier A3. How would you compare what you've seen of Google+ #custserv

to Facebook?

2011-08-24 1:16 am MarshaCollier oops Q3. How would you compare what you've seen of Google+

#custserv to Facebook?

2011-08-24 1:16 am LovelyLu I would say both FB & G+ have fair to midland service... it's all self

serve and not always helpful. #custserv

2011-08-24 1:16 am bridgetlhk RT @LovelyLu: A2 I don't think enough mainstream people are on G+

yet for it to be better.... you have to go where your customers are.

#custserv

2011-08-24 1:16 am RichardNatoli Are we comparing the service provided by google and FB, or the

ability to provide service through google vs fb? #custserv

2011-08-24 1:16 am GregOrtbach Nice - perhaps we can cast the sequel in September ;) @krcraft How

about why to use G+ instead of FB movie? #custserv

2011-08-24 1:16 am JoeManna @millionsofmyles Just now tuning into to #custserv ... looks like a

great chat.

2011-08-24 1:16 am MarshaCollier @LovelyLu If you can find the key to #custserv on facebook, please

email the link?

2011-08-24 1:17 am millionsofmyles #custserv Facebook told me reason I was banned and would not

discuss. Never trusted them after that. Why don't they listen?

2011-08-24 1:17 am krcraft A3: Lacking any real insight into #custserv via G+ yet, hard to

compare? Until G+ opens up to more business, is this moot?

2011-08-24 1:17 am MarshaCollier @RichardNatoli Comparing social media platform customer service to

us, the consumer of same #custserv

2011-08-24 1:17 am Jmodio @MarshaCollier @LovelyLu I had it, but I lost it :( #custserv

2011-08-24 1:17 am susie_parker @RichardNatoli I do not get using FB for #custserv. Makes no sense

to me. Brand promotion, special deals but not #custserv

2011-08-24 1:17 am KarenLocker q3 - I have noticed that facebook seems to make changes without

warning, which tends to frustrate usersn #custserv

2011-08-24 1:17 am krcraft RT @RichardNatoli: Are we comparing the service provided by

google and FB, or the ability to provide service through google vs fb?

#custserv

2011-08-24 1:17 am JeffreyJKingman @RichardNatoli Comparing the service provided by Facebook and

Google tonight #custserv

2011-08-24 1:17 am LovelyLu @MarshaCollier Funny, but I use google search to find the customer

service on FB..... ironic no? #custserv

2011-08-24 1:17 am krcraft @RichardNatoli Exactly. Not enough business on G+ to make a valid

comparison at this point. #custserv

2011-08-24 1:18 am action_jay A3: Facebook #custserv is self-serve, whereas G+ has humans

who'll let you try (uselessly) to prevent your profile from banning.

2011-08-24 1:18 am Jmodio @KarenLocker Because they're the king of the world. #custserv

2011-08-24 1:18 am RichardNatoli @MarshaCollier The key to #custserv in public (SM) is to first accept

that once you go public you lose the ability to control message.

2011-08-24 1:18 am GregOrtbach Stay on target #red5standingby #custserv

2011-08-24 1:18 am MarshaCollier CLassic! RT @LovelyLu: @MarshaCollier Funny, but I use Google

search to find the customer service on FaceBook..... ironic no?

#custserv

2011-08-24 1:18 am CustServGreeter Greetings @JoeManna @krcraft @KarenLocker @oneairspace

#custserv

2011-08-24 1:18 am susie_parker @chasmiller what a lovely welcome! Thank you! #custserv

2011-08-24 1:18 am JeffreyJKingman Q4 (NEW) Have you ever tried contacting Facebook's customer

service? #custserv

2011-08-24 1:18 am millionsofmyles #custserv saying that the recent G+ profile deletions are concerning.

G+ profile loss a death knell.

2011-08-24 1:18 am krcraft @RichardNatoli @MarshaCollier Or to control the channel. Your

customers will make that determination based on their preferences.

#custserv

2011-08-24 1:18 am susie_parker I see @LovelyLu @KnowledgeBishop here. :waving: #custserv

2011-08-24 1:18 am MarshaCollier @RichardNatoli Putting the end to control can be problematic for

some. I accept the consequences #custserv

2011-08-24 1:19 am KnowledgeBishop @MarshaCollier I see the potential for Huddle to assist with complex

support cases. #custserv

2011-08-24 1:19 am susie_parker @MarshaCollier @marcio_saito oh I agree, Twitter all the way!

#custserv

2011-08-24 1:19 am KarenLocker @CustServGreeter - how goes it up in Maine, did you feel the

earthquaken #custserv

2011-08-24 1:19 am LovelyLu Hey Susie! xoxo @susie_parker @KnowledgeBishop #custserv

2011-08-24 1:19 am chasmiller Back on #custserv topic: Facebook staff is more remote than G+, but

has G+ faced a 17M privacy clause revolt yet? G+ staff need "the

test"

2011-08-24 1:19 am JoeManna @JeffreyJKingman I have used FB customer service for

DMCA/Trademark Infringement. 4 day turnaround time. #custserv

2011-08-24 1:19 am MarshaCollier What?? please more info? RT @millionsofmyles: #custserv saying

recent G+ profile deletions are concerning. G+ profile loss a death

knell.

2011-08-24 1:19 am RichardNatoli @susie_parker I think #custserv on FB is generally misguided. (not

always) It's where company egos go to be squashed.

2011-08-24 1:19 am KnowledgeBishop @susie_parker @LovelyLu Waves back! :) #custserv

2011-08-24 1:19 am BarryBirkett & G+ not ready for them. RT @krcraft: @RichardNatoli Exactly. Not

enough business on G+ to make a valid comparison at this point.

#custserv

2011-08-24 1:19 am GregOrtbach Or coming to the realization that control was never their's to have in

the 1st place. #ahamoment @MarshaCollier @RichardNatoli

#custserv

2011-08-24 1:20 am MarshaCollier I agree, a huddle is perfect RT @KnowledgeBishop @MarshaCollier I

see potential for Huddle to assist with complex support cases.

#custserv

2011-08-24 1:20 am KnowledgeBishop Secretly altering customer privacy settings crushes trust: Without

trust, what remains? #custserv

2011-08-24 1:20 am RoyAtkinson Just joining us? Topic is Will low #Facebook Customer Satisfaction

boost #GooglePlus ? #custserv

2011-08-24 1:20 am krcraft @BarryBirkett I wonder if that is because G+ is planning out business

launch more carefully to include #custserv capablities FB doesn't

have

2011-08-24 1:20 am action_jay @KnowledgeBishop ad revenue. #custserv

2011-08-24 1:20 am 7shores #custserv Summary: As others are saying, FB tries to hide their

Custserv. It should be more approachable. I have G+ but no exp with

custserv

2011-08-24 1:20 am JeffreyJKingman RT @JoeManna: @JeffreyJKingman I have used FB customer

service for DMCA/Trademark Infringement. 4 day turnaround time.

#custserv

2011-08-24 1:20 am LovelyLu Nothing! RT @KnowledgeBishop: Secretly altering customer privacy

settings crushes trust: Without trust, what remains? #custserv

2011-08-24 1:20 am RichardNatoli @GregOrtbach Successful #custserv reps must have the ability to

tailor responses to individual needs. That ability is gone in public.

2011-08-24 1:21 am MarshaCollier Truth be told, I've never had to contact Google #custserv they follow

what I say in my books: Good FAQs, directed help, all one needs

2011-08-24 1:21 am JeffreyJKingman @JoeManna 4 day turn on DCMA is not bad - but on other custserv

issues? #facebook #custserv

2011-08-24 1:21 am CustServGreeter Q5. What, if anything, could Facebook have done, or do, differently in

#custserv ?

2011-08-24 1:22 am MarshaCollier @GregOrtbach Try to tell that to a PR person LOL #custserv

2011-08-24 1:22 am ValaAfshar Important company first step is to monitor & invite customer feedback

using various social media channels. #custserv #cx #cxp #cem

#socbiz

2011-08-24 1:22 am susie_parker @CustServGreeter @jeffreyjkingman ahhh! I get it. Thanks for

clarifying. #custserv

2011-08-24 1:22 am LovelyLu A5 FB could care! lol They could make it easier to communicate with

them. #custserv

2011-08-24 1:22 am JoeManna @CustServGreeter Revise their peer to peer support and employ FB

moderators to do CS via forums. But just my opinion. #custserv

2011-08-24 1:22 am slines RT @RoyAtkinson: Just joining us? Topic is Will low #Facebook

Customer Satisfaction boost #GooglePlus ? #custserv

2011-08-24 1:22 am GregOrtbach LOL - I do that on a daily basis. I'm scary. ;) RT @MarshaCollier:

@GregOrtbach Try to tell that to a PR person LOL #custserv

2011-08-24 1:22 am LalitBhojwani RT @KnowledgeBishop: Secretly altering customer privacy settings

crushes trust: Without trust, what remains? #custserv

2011-08-24 1:22 am bridgetlhk I've found Google more responsive.“@JeffreyJKingman:

@RichardNatoli Comparing the service provided by Facebook and

Google tonight #custserv”

2011-08-24 1:22 am MarshaCollier #ahamoment RT @GregOrtbach: Or coming to the realization that

control was never theirs to have in the 1st place #custserv

2011-08-24 1:22 am KnowledgeBishop @action_jay For a season or two. Wise brands treat customers like a

farmer treats a field: The unwise choose locust mode. #custserv

2011-08-24 1:22 am action_jay A5 heads-up on coming changes would be nice. Not necessarily for

end users (they're not the customers) but for the app devs #custserv

2011-08-24 1:23 am BarryBirkett @richardnatoli: @GregOrtbach Those #custserv reps need to dev

skill in taking cust offline to solve - public sees action

2011-08-24 1:23 am RoyAtkinson RT @KnowledgeBishop: Secretly altering customer privacy settings

crushes trust: Without trust, what remains? #custserv

2011-08-24 1:23 am krcraft A5: integrate with GetSatisfaction? ;-P RT @CustServGreeter: Q5.

What, if anything, could Facebook have done differently in #custserv

?

2011-08-24 1:23 am objective_eye In facebooks defence how do you provide efficent customer service to

cover 1 billion account holders, on a free service? #custserv

2011-08-24 1:23 am JoeManna @JeffreyJKingman I've never used #facebook for customer service. I

usually bitch about something and move on. #custserv

2011-08-24 1:23 am RichardNatoli @BarryBirkett So if the goal to providing #custserv through SM is to

take them offline, why not cut out the middle man?

2011-08-24 1:23 am MarshaCollier A5: Major policy, privacy and Terms of Service changes (IMHO) must

have email notifications to users #custserv

2011-08-24 1:24 am krcraft RT @objective_eye: In FB defence how do you provide efficent

customer service to cover 1 billion acct holders, on a free service?

#custserv

2011-08-24 1:24 am williamcmurray Outstanding & right on point. "Is Customer Service Scalable?"

http://t.co/RLg9KfP #custserv

2011-08-24 1:24 am Jmodio @objective_eye When you make billions from ad revenue?

#custserv

2011-08-24 1:24 am ImMarkBernhardt Agree 100% RT @MarshaCollier: A5: Major policy, privacy and Terms

of Service changes (IMHO) must have email notifications to users

#custserv

2011-08-24 1:24 am GregOrtbach Well said Barry as the public forum is now here. RT @BarryBirkett:

@richardnatolin #custserv

2011-08-24 1:24 am KarenLocker agree RT @MarshaCollier: A5: Major policy, privacy and Terms of

Service changes (IMHO) must have email notifications to users

#custserv

2011-08-24 1:24 am JoeManna @objective_eye Agreed. The risk with community-powered #custserv

on Facebook, is user revolts. Can easily get out of control.

2011-08-24 1:24 am BarryBirkett @krcraft I would like to think Google is sitting back & listening to what

WE are saying is needed! #custserv

2011-08-24 1:24 am 7shores #custserv A5. Be available, responsive, individualized, and timely.

They r hidden by layers of FAQ til you get to email and resp 48 hrs l8r

2011-08-24 1:25 am MarshaCollier So very true! RT @JoeManna: The risk with community-powered

#custserv on Facebook, is user revolts. Can easily get out of control.

2011-08-24 1:25 am allegiancetweet #custserv, What to expect from your VoC program, including

measuseble ROI, http://t.co/1T3VfZ3

2011-08-24 1:25 am chasmiller To quote Bill Price "The best #custserv is no service" - no need to

contact G+ staff (yet) Can they scale? Will Biz pages be the test?

2011-08-24 1:25 am JeffreyJKingman @krcraft @objective_eye 1 Billion emails sent at once? How long

would that take? #custserv

2011-08-24 1:25 am MarshaCollier I hope so #custserv RT @joeput4: @MarshaCollier and the same

can be said about eBay?? ; ) yes!! #isurehopeso

2011-08-24 1:25 am RichardNatoli @objective_eye In FB's defense, it was not created to be a #custserv

portal. #custserv

2011-08-24 1:25 am krcraft Depends. Server down. RT @JeffreyJKingman: @krcraft

@objective_eye 1 Billion emails sent at once? How long would that

take? #custserv

2011-08-24 1:26 am bridgetlhk RT @RoyAtkinson: RT @KnowledgeBishop: Secretly altering

customer privacy settings crushes trust: Without trust, what remains?

#custserv

2011-08-24 1:26 am JoeManna @MarshaCollier ... I mean just imagine the FB Chat issue. Could

easily be unproductive if there isn't a single #custserv channel.

2011-08-24 1:26 am millionsofmyles First level - Electronically #custserv RT @krcraft: RT

@objective_eye: In FB defence how do you provide (cont)

http://t.co/N76uZPM

2011-08-24 1:26 am JeffreyJKingman @RichardNatoli @objective_eye But do you think Facebook provides

good custserv to it's users? #custserv

2011-08-24 1:26 am CustServGreeter Clarifying again: We are discussing #custserv provided *by* FB and

G+ not through them as a tool.

2011-08-24 1:26 am MarshaCollier Transparency is the way to go today #custserv RT @millionsofmyles

profiles being deleted due to being aliases or having prohibited

content

2011-08-24 1:26 am JoeManna @MarshaCollier eBay and PayPal have been transparent on policy

updates. Even though they change quarterly. lol #custserv

#isurehopeso

2011-08-24 1:26 am krcraft @BarryBirkett I have a hunch they're deliberately taking their time as

a proactive measure. #custserv

2011-08-24 1:26 am BarryBirkett @richardnatoli That goes back to offering #custserv on #socialmedia

only b/c custs want it there. They are the ones we're serving!

2011-08-24 1:26 am kevinlovestech RT @7shores: #custserv A5. Be available, responsive,

individualized, and timely. #custserv

2011-08-24 1:26 am JeffreyJKingman RT @CustServGreeter: Clarifying again: We are discussing

#custserv provided *by* FB and G+ not through them as a tool.

#custserv

2011-08-24 1:27 am RichardNatoli @JeffreyJKingman I don't know. I don't give FB any money so I don't

consider myself a customer. I just use a free SM platform. #custserv

2011-08-24 1:27 am bridgetlhk RT @BarryBirkett: @krcraft I would like to think Google is sitting back

& listening to what WE are saying is needed! #custserv

2011-08-24 1:27 am chasmiller @williamcmurray #Custserv is scalable when you enlist and support

advocates with information focusing acct specific tasks to staff.

2011-08-24 1:27 am KarenLocker if they can't email everyone they could create an announcement

portal where you can find whats new on the siten #custserv

2011-08-24 1:27 am MarshaCollier @JoeManna Believe me that quarterly changes on eBay & Paypal

are a god-send #custserv

2011-08-24 1:27 am joeput4 @MarshaCollier @JoeManna that's why I love Twitter so much.

#custserv

2011-08-24 1:27 am JoeManna @JeffreyJKingman Overall, no. But Facebook has to challenge the

#custserv model by being receptive to user buzz, traffic, etc.

2011-08-24 1:27 am DonKincaid Esp in B2B collaboration RT @KnowledgeBishop @MarshaCollier I

see potential for Huddle to assist with complex support cases.

#custserv

2011-08-24 1:27 am RichardNatoli @BarryBirkett I don't think they want it there. I think miserable service

through other channels pushed them there. #custserv #socialmedia

2011-08-24 1:27 am GregOrtbach 6 string in my hands, a cup of tea, and the wisdom of the #custserv

crew in front of me. #awesome #guitar #insight #custserv

2011-08-24 1:28 am CustServGreeter Stop ignoring them? RT @objective_eye: In facebooks defence how

do you provide efficent customer service to cover 1 billion ...

#custserv

2011-08-24 1:28 am MarshaCollier Did you know that @eBay & @Paypal schedule their changes on a

quarterly basis, so users know when they are coming up #custserv

2011-08-24 1:28 am JeffreyJKingman @MarshaCollier is next "batter Q up" #custserv

2011-08-24 1:28 am millionsofmyles FB need to have #custserv for trolls. Too easy to create 5 fake

profiles, swear on a page wall and report that page. Page gets taken

down.

2011-08-24 1:28 am ShebaJo Why? Thinking about selling there. RT @MarshaCollier: @JoeManna

Believe me that quarterly changes on eBay & Paypal are a god-send

#custserv

2011-08-24 1:28 am JoeManna @MarshaCollier It would be great if they just made their policy

changes annually. Less fear/headache. #custserv

2011-08-24 1:28 am kevinlovestech RT @MarshaCollier: A5: Major policy, privacy and Terms of Service

changes (IMHO) must have email notifications to users. <-yes!!

#custserv

2011-08-24 1:29 am LovelyLu Thoughtful! RT @MarshaCollier: @eBay & @Paypal schedule their

changes on a quarterly basis, so users know when they are coming

up #custserv

2011-08-24 1:29 am JoeManna @ShebaJo I'm a frequent buyer on eBay. Just got my 102nd star. No

issues. #custserv

2011-08-24 1:29 am rpdahlke RT @MarshaCollier: A5: Major policy, privacy and Terms of Service

changes (IMHO) must have email notifications to users #custserv

2011-08-24 1:29 am MarshaCollier For amusement, I'd like to point out a #custserv sh*tstorm on

Facebook right now http://t.co/vdLTrLL Nightmare!

2011-08-24 1:29 am bryancarguy RT @MarshaCollier: So very true! RT @JoeManna: The risk with

community-powered #custserv on Facebook, is user revolts. Can

easily get out of control.

2011-08-24 1:30 am JeffreyJKingman I've seen Facebook make announcements, but only cause I "liked" a

couple of theit official pages. #custserv

2011-08-24 1:30 am JoeManna @kevinlovestech I like email notifications, but they need to have a

highlights and a link to the full copy. Think about end users.

#custserv

2011-08-24 1:30 am krcraft Re: @action_jay point about being advised about platform changes in

advance. Sign up fo G+ platform preview: http://t.co/t0Jlolp #custserv

2011-08-24 1:30 am CustServGreeter Your friendly greeter suggests that we have our traditional beverage

break: "Zappos!" #custserv

2011-08-24 1:30 am MarshaCollier @JoeManna Frequent buyer? You need to start selling too #eBay

#custserv

2011-08-24 1:30 am tatn @JeffreyJKingman I think Google+ is quite responsive to feedback fr

users and even wades into the sticky issue of using real names

#custserv

2011-08-24 1:30 am objective_eye @RichardNatoli agree but it evolved. would cost fb millions to put

effective #custserv systems in place. They've no incentive to do so.

Yet!

2011-08-24 1:30 am Jmodio I'm the king of the world #custserv

2011-08-24 1:30 am JeffreyJKingman Today when Facebook rolled out their new changes - they didn't put a

"share" button on the announcement. #custserv

2011-08-24 1:30 am JoeManna @JeffreyJKingman You can always tell the sentiment/quality of

user-to-FB interactions by reading the vitriolic comments. #custserv

2011-08-24 1:30 am MarshaCollier *gulp* *gulp* RT @CustServGreeter: Your friendly greeter suggests

that we have our traditional beverage break: "Zappos!" #custserv

2011-08-24 1:30 am MarshaCollier RT @JeffreyJKingman: Today when Facebook rolled out their new

changes - they didn't put a "share" button on the announcement.

#custserv

2011-08-24 1:30 am ImMarkBernhardt @MarshaCollier Scheduling releases is good software development.

Updates are predictable & not knee-jerk. re: @eBay & @Paypal

#custserv

2011-08-24 1:31 am BlakeLandau Hi #custserv conversationalists from Melbourne :-]

2011-08-24 1:31 am CustServGreeter Newcomers - whenever someone mentions Zappos, it's tme to hoist

your favorite beverage. :) #custserv

2011-08-24 1:31 am LovelyLu RT @JeffreyJKingman: Today when Facebook rolled out their new

changes - they didnt put a "share" button on the announcement.

#custserv

2011-08-24 1:31 am danielnewmanUV Hi #Custserv - how is everyone - @marshacollier how are you my

friend?

2011-08-24 1:31 am JoeManna @MarshaCollier I've sold a couple items. Too much of a hassle for

me. But the company makes it easi(er). #eBay #custserv

2011-08-24 1:31 am BarryBirkett @richardnatoli Some truth in that. I also think some seek #custserv

on SM for ego stroke of public attention. If stars can do it...

2011-08-24 1:31 am JeffreyJKingman @tatn I agree - I've added some of G+ peeps to my circles, because

they're being proactive #custserv

2011-08-24 1:31 am LovelyLu Cheers! RT @CustServGreeter: Newcomers - whenever someone

mentions Zappos, its tme to hoist your favorite beverage. :) #custserv

2011-08-24 1:31 am MarshaCollier @ShebaJo I wrote the eBay For Dummies series of books, been

selling there for over a decade LOL #custserv cc @JoeManna

2011-08-24 1:31 am krcraft heh RT @JeffreyJKingman: Today when Facebook rolled out their

new changes - they didn't put a "share" button on the announcement.

#custserv

2011-08-24 1:32 am JoeManna @MarshaCollier Well, that explains your expertise and interest to get

me selling. LOL #custserv

2011-08-24 1:32 am chasmiller @williamcmurray #Custserv is scalable when you enlist and support

cust advocates with information, focusing acct specific tasks to staff.

2011-08-24 1:32 am MarshaCollier @krcraft Typical, no? #custserv

2011-08-24 1:32 am nmodali Hello #custserv and hello @lovelylu :)

2011-08-24 1:32 am JoeManna @ShebaJo We're just commenting on the disclosure of policy

changes and #custserv

2011-08-24 1:32 am RichardNatoli @BarryBirkett Def ego strokes involved, but that's the vocal

MINORITY of customer base for most biz. #custserv

2011-08-24 1:32 am _nuni_ RT @JeffreyJKingman: Today when Facebook rolled out their new

changes - they didn't put a "share" button on the announcement.

#custserv

2011-08-24 1:33 am LovelyLu @nmodali Hey Neelu - how are you tonight? Did you feel the

#earthquake? Everyone okay? #custserv

2011-08-24 1:33 am KarenLocker I find it a lot easier to find google staff on google+ than facebook staff

on facebookn #custserv

2011-08-24 1:33 am JeffreyJKingman Has anyone successfully engaged Facebook custserv dept (besides

DCMA/trademarks)? #custserv

2011-08-24 1:33 am MarshaCollier There are places one can do that RT @millionsofmyles:

@MarshaCollier sure but sometimes "you" don't want to put "you" out

there #custserv

2011-08-24 1:33 am chasmiller @williamcmurray hoping the comma and repost helps the 140. It is a

challenge :-) #custserv

2011-08-24 1:33 am danielnewmanUV Can someone share the most recent question on #custserv?

2011-08-24 1:33 am JimmySlatkin JetBlue can teach Verizon a thing or two about compassion

http://t.co/RSHhZ7Y #custserv

2011-08-24 1:33 am CustServGreeter Hello there and welcome @BlakeLandau @danielnewmanUV @tatn

@bryancarguy @rpdahlke @kevinlovestech @ShebaJo #custserv

2011-08-24 1:33 am krcraft @MarshaCollier Yes. You could work that example in to your SXSW

ROI panel, methinks. #custserv

2011-08-24 1:33 am nmodali @LovelyLu definitely felt the quake - all is well. pretty wild "life

experience". hopefully that's it! #custserv

2011-08-24 1:33 am bridgetlhk Same here. “@JeffreyJKingman: @tatn I agree - I've added some of

G+ peeps to my circles, because they're being proactive #custserv”

2011-08-24 1:33 am RichardNatoli @JeffreyJKingman I thought FB #custserv was fine the one time I

used them. No complaints at all.

2011-08-24 1:33 am JoeManna @KarenLocker As much as I'd want to, I'd hate to be a Google/FB

employee. Too many outside requests. #custserv

2011-08-24 1:34 am jnoche #custserv better late then never, I'm here finally

2011-08-24 1:34 am MarshaCollier @JimmySlatkin They weren't very helpful to me when my TV was the

only one NOT working! #custserv

2011-08-24 1:34 am MikeRudy 52 hours and counting in the @onsale_deals #touchpad debacle.

Horrible customer service at every growing hour. #custserv

2011-08-24 1:34 am bridgetlhk Bottoms Up! RT @CustServGreeter: Newcomers - whenever

someone mentions Zappos, its tme to hoist your favorite beverage. :)

#custserv”

2011-08-24 1:34 am LovelyLu @nmodali We really felt it up here so I can imagine - glad everyone is

safe. #custserv

2011-08-24 1:34 am JeffreyJKingman @danielnewmanUV Next question on the way................. #custserv

2011-08-24 1:34 am berkson0 RT @krcraft: heh RT @JeffreyJKingman: Today when Facebook

rolled out their new changes - they didn't put a "share" button on the

announcement. #custserv

2011-08-24 1:34 am action_jay @JoeManna @KarenLocker yeah, knowing someone "on the inside"

makes people want to skip the line #custserv

2011-08-24 1:34 am 7shores @tatn G+ screwed the pooch on real names. Enforcement relies on

employee knowledge. Quick question: Is Veruka Salt a real name?

#custserv

2011-08-24 1:34 am JoeManna @MikeRudy I've been hearing about B&N and Best Buy complaints

about the #touchpad firesale. #custserv

2011-08-24 1:34 am MarshaCollier The old chestnuts never get old. They turn into "truisms" #custserv

cc @krcraft #custserv

2011-08-24 1:34 am nmodali @LovelyLu thanks for the thought :) good to see you in the

#custserv stream :)

2011-08-24 1:35 am westbaymonument RT @micahsolomon: For yelp-frustrated businesses, sweet little site

to console you while you lick your wounds http://t.co/NE3fXv6

#custserv

2011-08-24 1:35 am JoeManna @action_jay I used to be on the inside at AOL. Was nice, but

everyone loves to turbo directly to you. #custserv

2011-08-24 1:35 am KarenLocker @JoeManna when google+ first launched the staff seemed to be

actively looking to connect with the user base #custserv

2011-08-24 1:35 am BarryBirkett @joemanna: @KarenLocker I don't know -- awful hard to get to a

Google #custserv employee. Maybe both are busy??

2011-08-24 1:35 am berkson0 @BAMSocialCRM #custserv

2011-08-24 1:35 am MarshaCollier @nickperes I've said many times that an abandoned Facebook page

is worse than having none at all #custserv

2011-08-24 1:35 am nmodali @JoeManna don't firesales like that always run the risk of major

complaints #custserv #poorplanning #toospontaneous

2011-08-24 1:35 am jnoche RT @MarshaCollier: @nickperes I've said many times that an

abandoned Facebook page is worse than having none at all

#custserv

2011-08-24 1:36 am JoeManna @KarenLocker I know a Google staffer. He engages and remembers

me back from IRC. #custserv

2011-08-24 1:36 am DonKincaid They had probs supporting cellphones w/o direct contact MT

@marshacollier: ...Google #custserv - .. Good FAQs, directed help,

all one needs

2011-08-24 1:36 am williamcmurray @chasmiller I hear you =). I agree that you need the right attitude that

compliments good business sense #custserv

2011-08-24 1:36 am GregOrtbach That's right up there with the toll-free number that no one is

answering. ;) @MarshaCollier @nickperes #custserv

2011-08-24 1:36 am bridgetlhk @KarenLocker I find it hard to find a FB forum, Q&A or email when I

have FB problems. #custserv #give-up

2011-08-24 1:36 am action_jay @JoeManna I know the feeling from my CableCo days. #custserv

2011-08-24 1:36 am JoeManna @nmodali Oh yeah. No retailer wants to bring on Black Friday-like

complaints. #custserv #poorplanning #toospontaneous

2011-08-24 1:36 am MarshaCollier Q6: In your social community, are more people comfortable on

Facebook, Google Plus or Twitter? #custserv

2011-08-24 1:36 am chasmiller So long #custserv I have to step out early tonight - good

conversation as always! Enjoy! :-D Hi to @BlakeLandau down

undah!

2011-08-24 1:36 am berkson0 Hey @CustServGreeter! Welcome my friend @BAMSocialCRM who

is lurking this eve #custserv

2011-08-24 1:36 am BAMSocialCRM Thanks Alan! @berkson0 @BAMSocialCRM #custserv

2011-08-24 1:37 am KarenLocker @MarshaCollier every time I see you write that it reminds me I need

to post ot my facebook page, I tend to forget about it #custserv

2011-08-24 1:37 am CustServGreeter Good evening @jnoche @nmodali @berkson0 #custserv

2011-08-24 1:37 am JoeManna @BarryBirkett I only know one who works on the emails of GPlus. He

accepted and worked thru my feedback. #custserv

2011-08-24 1:37 am danielnewmanUV A6: My community is here on Twitter. All use FB and most G+ - but

Twitter seems to be preferred! #custserv

2011-08-24 1:37 am CustServGreeter @chasmiller Have a pleasant evening and a great day. #custserv

2011-08-24 1:37 am berkson0 A6: @MarshaCollier What if I'm not social? #custserv

2011-08-24 1:37 am MarshaCollier @ShebaJo @nickperes @millionsofmyles @chaddyd Don't forget to

use hashtag in convo? #custserv

2011-08-24 1:37 am objective_eye @jeffreyjkingman agree @RichardNatoli don't consider myself a

customer of FB. They need better comm channels with advertisers

#custserv

2011-08-24 1:37 am krcraft A6: Definitely twitter, with G+ now coming in a close second. But,

these tend to be both socially & tech savyy folks. #custserv

2011-08-24 1:38 am ramyanagesh RT @KnowledgeBishop: For the record, I enjoy Twitter MUCH more

than either #Facebook OR #GooglePlus - But #custserv potential on

plus is big

2011-08-24 1:38 am KarenLocker @MarshaCollier they were on twitter, now more on facebook, I miss

the interaction on twitter I used to have, I prefer twitter & G+

#custserv

2011-08-24 1:38 am nickperes @GregOrtbach @marshacollier apparently no one is answer their

toll-free number either from the comments #custserv

2011-08-24 1:38 am JoeManna @KarenLocker With that in mind, it shows that GPlus staff had an

impact on addressing issues candidly. #custserv

2011-08-24 1:38 am MarshaCollier @berkson0 Interesting you say that. I am only "social" as a human in

short bursts. I'm a writer, a tech geek. I like to hide #custserv

2011-08-24 1:38 am JeffreyJKingman You? (raises eyebrow) RT @berkson0: A6: @MarshaCollier What if

Im not social? #custserv

2011-08-24 1:38 am krcraft *cough* *cough* *cough* hrmm. imagine that RT @berkson0: A6:

@MarshaCollier What if I'm not social? #custserv

2011-08-24 1:38 am jnoche #custserv A6: right now it's Twitter, Facebook and our community

forums, but we'll see when corporations have G+ pages

2011-08-24 1:38 am nmodali Thanks for the greet :) RT @CustServGreeter: Good evening

@jnoche @nmodali @berkson0 #custserv

2011-08-24 1:38 am tatn @7shores it's a work-in-progress, though I don't agree wholly on the

real name issue for a variety of reasons, still #custserv is good by me

2011-08-24 1:38 am ShellyKramer RT @MarshaCollier: Q6: In your social community, are more people

comfortable on Facebook, Google Plus or Twitter? #custserv

2011-08-24 1:38 am LovelyLu Me too RT @danielnewmanUV: A6: My community is here on Twitter.

All use FB and most G+ - but Twitter seems to be preferred!

#custserv

2011-08-24 1:39 am action_jay @MarshaCollier not social? THIS IS MADNESS #custserv

2011-08-24 1:39 am bridgetlhk FB “@MarshaCollier: Q6: In your social community, are more people

comfortable on Facebook, Google Plus or Twitter? #custserv”

2011-08-24 1:39 am JoeManna @MarshaCollier Varies. Twitter for rapid-fire support. Facebook for

more patient, detailed support. RE: @Infusionsoft :) #custserv

2011-08-24 1:39 am krcraft @BAMSocialCRM Hola. Glad@berkson0 dragged you in #custserv

2011-08-24 1:39 am ImMarkBernhardt #incredulouslook RT @krcraft: *cough* *cough* *cough* hrmm.

imagine that RT @berkson0: A6: @MarshaCollier What if I'm not

social? #custserv

2011-08-24 1:39 am MarshaCollier Sad, eh? RT @nickperes: @GregOrtbach @marshacollier apparently

no one is answer their toll-free number either from the comments

#custserv

2011-08-24 1:39 am CustServGreeter Greetings and welcome @DonKincaid @williamcmurray #custserv

2011-08-24 1:39 am JeffreyJKingman Ever tried finding @MarshaCollier off-line? Almost need to hire

"ManHunter" #custserv

2011-08-24 1:39 am kevinlovestech RT @MarshaCollier: @nickperes Ive said many times that an

abandoned Facebook page is worse than having none at all

#custserv

2011-08-24 1:39 am danielnewmanUV @LovelyLu hey Lou - nice to see you tonight! #custserv

2011-08-24 1:39 am nmodali A6 - professional community Twitter, personal friends/family FB

#custserv

2011-08-24 1:39 am berkson0 @ImMarkBernhardt @krcraft @MarshaCollier @JeffreyJKingman All

right, All right! Ya got me. #incredulouslook #custserv

2011-08-24 1:39 am MarshaCollier @chaddyd I agree, Twitter is the easiest to use, especially if you're

comfortable texting #custserv

2011-08-24 1:39 am 7shores #custserv A6 My FB community has no overlap with my Twitter/G+

comm. G+ & Twitter are almost identical. Twits were rapid adopters of

G+.

2011-08-24 1:40 am williamcmurray @CustServGreeter TY kindly. Just discovered the Tues chat. Hope to

join more regularly. #custserv

2011-08-24 1:40 am objective_eye #custserv ultimately you have to follow your customer base to THEIR

choice of platform. In my case that's in majority twitter.

2011-08-24 1:40 am JoeManna @MarshaCollier Not social? Dial 9 to repeat this menu. #custserv

2011-08-24 1:40 am danielnewmanUV @WendiEiland #Thanks :) #custserv

2011-08-24 1:40 am nmodali @7shores same - the overlap between fb and twitter/g+ comm

#custserv

2011-08-24 1:40 am tatn @CustServGreeter greetings back to you and others #custserv

2011-08-24 1:40 am MarshaCollier Good oneRT @JoeManna: @MarshaCollier Not social? Dial 9 to

repeat this menu. #custserv

2011-08-24 1:40 am mike_nunes G+ is more an extension of Twitter not FB RT @nmodali: A6 -

professional community Twitter, personal friends/family FB #custserv

2011-08-24 1:41 am bridgetlhk RT @kevinlovestech: RT @MarshaCollier: @nickperes Ive said many

times that an abandoned Facebook page is worse than having none

at all #custserv

2011-08-24 1:41 am nmodali meant to say overlap is minimal if any RT @nmodali: @7shores same

- the overlap between fb and twitter/g+ comm #custserv

2011-08-24 1:41 am MarshaCollier Agreed RT @mike_nunes: G+ is more an extension of Twitter not FB

#custserv

2011-08-24 1:41 am krcraft @berkson0 Pretty sure that gets the best #custserv laugh OTD

award @ImMarkBernhardt @MarshaCollier @JeffreyJKingman

#incredulouslook

2011-08-24 1:41 am JeffreyJKingman A6: I'm entering completely new communities in G+; much different

content than Facebook. Twitter is still strong.. #custserv

2011-08-24 1:41 am ImMarkBernhardt [Like] [+1] [RT] @JoeManna: @MarshaCollier Not social? Dial 9 to

repeat this menu. #custserv

2011-08-24 1:41 am krcraft +1 RT @ImMarkBernhardt: [Like] [+1] [RT] @JoeManna:

@MarshaCollier Not social? Dial 9 to repeat this menu. #custserv

2011-08-24 1:41 am MarshaCollier ROFL RT @ImMarkBernhardt: [Like] [+1] [RT] @JoeManna:

@MarshaCollier Not social? Dial 9 to repeat this menu. #custserv

2011-08-24 1:41 am wendieiland @MarshaCollier @nickperes @GregOrtbach @marshacollier I am a

BIG phone person. I want to talk to someone when I have a prob.

#custserv

2011-08-24 1:42 am krcraft @JeffreyJKingman Do you also notice that conversations are more

involved & evolve more readily? #custserv

2011-08-24 1:42 am RecruitMoore RT @JeffreyJKingman: Today when Facebook rolled out their new

changes - they didn't put a "share" button on the announcement.

#custserv

2011-08-24 1:42 am danielnewmanUV Me too! RT @MarshaCollier: Agreed RT @mike_nunes: G+ is more

an extension of Twitter not FB #custserv

2011-08-24 1:42 am MarshaCollier Strange thing is, I look for the +1 button now everywhere I go. Maybe

a good sign for retail stores or QR codes? #custserv

2011-08-24 1:42 am ImMarkBernhardt Covering my social media bases ;~) RT @MarshaCollier: ROFL RT

@ImMarkBernhardt: [Like] [+1] [RT] @JoeManna... #custserv

2011-08-24 1:42 am JoeManna @WendiEiland Totally agree. Important to remember that GREAT

#custserv can come from email, phone, online chat and even in

person.

2011-08-24 1:42 am MarshaCollier @krcraft and conversations can continue over days of one is not

online (good thing) #custserv

2011-08-24 1:42 am millionsofmyles #custserv @MarshaCollier my point is it's bad to have all your google

eggs in one basket. Things go wrong and near impossible to get back.

2011-08-24 1:42 am danielnewmanUV It would be good if you could share to G+ via blogs/Sites the way you

can on #FB - we need a plugin #custserv

2011-08-24 1:43 am DonKincaid @custservgreeter Good evening...Sorry for jumping in late! #custserv

2011-08-24 1:43 am JeffreyJKingman @krcraft Yes - I am noticing much deeper topic content and

involvement on G+. Facebook now seems like bar convos #custserv

2011-08-24 1:43 am MarshaCollier @millionsofmyles Please don't forget to tag your tweets with

#custserv or no one will see them

2011-08-24 1:43 am action_jay I stand corrected RT @KingLeonidaz_: @action_jay MADNESS...?

This is SPARTA! #custserv

2011-08-24 1:43 am 7shores #custserv A6 That's 4 all day without overlap between FB &

Twitter/G+. Anybody else think that's SIGNIFICANT???

2011-08-24 1:43 am GnosisArts @LovelyLu: Ahhh lol RT @JeffreyJKingman I'm ROFL right along

with Lu seeing as how neither fb nor google has any decent

#custserv

2011-08-24 1:43 am williamcmurray Great #custserv comes by dealing with customers where & in the

way that they want to interact.

2011-08-24 1:43 am LovelyLu I find G+ is very different than FB right now. FB is playing in your

backyard, G+ is going out. #custserv

2011-08-24 1:43 am MarshaCollier @WendiEiland Last place I want to go in on phone for #custserv

2011-08-24 1:43 am krcraft Per Google Digital Marketing direction workshop last week: Put the +1

button on ALL your pages. More to come! cc @MarshaCollier

#custserv

2011-08-24 1:43 am ImMarkBernhardt #AWEandthenSOME RT @action_jay: I stand corrected RT

@KingLeonidaz_: @action_jay MADNESS...? This is SPARTA!

#custserv

2011-08-24 1:43 am bridgetlhk :) “@ImMarkBernhardt: Covering my social media bases ;~) RT

@MarshaCollier: ROFL RT @ImMarkBernhardt: [Like] [+1] [RT]

@JoeManna.#custserv”

2011-08-24 1:44 am KnowledgeBishop @MarshaCollier A6: My personal friends and relatives is on

Facebook. My co-workers are on Google Plus more than on Twitter

#custserv

2011-08-24 1:44 am CustServGreeter Greeting and thanks for coming by the chat @RecruitMoore

@wendieiland @nmodali #custserv

2011-08-24 1:44 am objective_eye @millionsofmyles: First level - Electronically #custserv >>

electronically, if you mean automation, is not effective customer

service imo.

2011-08-24 1:44 am krcraft @JeffreyJKingman Likewise, seems more are inclined to comment on

posts linked as G+ posts. Wonder if customers will, too? Perhaps

#custserv

2011-08-24 1:44 am LovelyLu Exactly @GnosisArts @JeffreyJKingman #custserv

2011-08-24 1:44 am MarshaCollier Duhhh (built in on blogger) RT @krcraft: Put the +1 button on ALL

your pages. More to come! cc @MarshaCollier #custserv

2011-08-24 1:44 am 7shores Now 7 all day. RT @7shores: #custserv A6 That's 4 all day without

overlap between FB & Twitter/G+. Anybody else think that's

SIGNIFICANT???

2011-08-24 1:44 am KarenLocker @JoeManna I followed a lot of them in the beginning and find the

interaction refreshing #custserv

2011-08-24 1:44 am wendieiland @JoeManna I worry that Gen Z won't even be able to carry on a

phone converstaion (I think I just turned into my grandma). #custserv

2011-08-24 1:45 am jnoche Agree RT @LovelyLu: I find G+ is very different than FB right now. FB

is playing in your backyard, G+ is going out. #custserv

2011-08-24 1:45 am krcraft @MarshaCollier Most are only putting on front page or products

pages. Google advises to rethink that ;-> #custserv

2011-08-24 1:45 am MarshaCollier @KnowledgeBishop Facebook is for friends & family, perhaps that

can be their slogan? #custserv

2011-08-24 1:45 am CustServGreeter Thanks for coming to the chat @GnosisArts #custserv

2011-08-24 1:45 am MarshaCollier RT @krcraft: @MarshaCollier Most are only putting on front page or

products pages. Google advises to rethink that ;-> #custserv

2011-08-24 1:45 am millionsofmyles #custserv it's so hard to find and get contact for support for FB and

google. When business get on G+ (cont) http://t.co/vmhQWPr

2011-08-24 1:45 am danielnewmanUV Also 4 Therapy? RT @MarshaCollier: @KnowledgeBishop Facebook

is for friends & family, perhaps that can be their slogan? #custserv

2011-08-24 1:45 am bridgetlhk May sound strange, but my customers even like my email address for

#custserv questions. They get me there.

2011-08-24 1:45 am action_jay @WendiEiland @JoeManna kids these days with their tweeters and

dance music parties and yogurt from a tube... #custserv

2011-08-24 1:45 am wendieiland @MarshaCollier That's cuz you're not social. LOL! #custserv

2011-08-24 1:45 am oneairspace #custserv A6: My community -- Gen Y=FB, Gen X=FB & some

Twitter, Boomers=FB &Twitter, Over 65=FB. Cool kids in all

Gens.=G+

2011-08-24 1:46 am KnowledgeBishop Good #custserv communicates respect: I generally feel respected by

the Google engagement options.

2011-08-24 1:46 am MarshaCollier Q7: Do you find your interactions "different" on Google Plus versus

Facebook? or Twitter #custserv

2011-08-24 1:46 am nmodali explain pls! RT @KnowledgeBishop: Good #custserv communicates

respect: I generally feel respected by the Google engagement

options.

2011-08-24 1:46 am mike_nunes @KnowledgeBishop I don't have any Co-Workers on FB, like the idea

of having them as a Google+ circle. #custserv

2011-08-24 1:46 am KarenLocker the problem for me with fb is with the exception of groups it has

turned into a marketing platform for most of my "friends" #custserv

2011-08-24 1:46 am ImMarkBernhardt @krcraft Right -- the [+1] button should be on all pages Google's

crawler can see. #custserv

2011-08-24 1:47 am MarshaCollier Oh yeah, I forgot. LOL (actually way to busy) RT @WendiEiland:

@MarshaCollier That's cuz you're not social. LOL! #custserv

2011-08-24 1:47 am wendieiland Yes! RT @williamcmurray Great #custserv comes by dealing with

customers where & in the way that they want to interact. n.

2011-08-24 1:47 am bridgetlhk Agree +1“@LovelyLu: I find G+ is very different than FB right now. FB

is playing in your backyard, G+ is going out. #custserv”

2011-08-24 1:47 am nmodali A7: far more free and willing on twitter and g+ than FB where the "old

school" lives #custserv

2011-08-24 1:47 am williamcmurray @WendiEiland @MarshaCollier Many companies have spend yrs

mastering the art of removing human interaction from phone service.

Sigh #custserv

2011-08-24 1:47 am DonKincaid @marshacollier Wow. Looks like an issue of not tying order to

inventory + not working the fb channel! #custserv on.fb.me/oi4pVM

2011-08-24 1:47 am millionsofmyles #custserv personal/family on FB. Pro networks on twitter & G+

2011-08-24 1:47 am BAMSocialCRM @krcraft Hola.. I am happy @berkson0 dragged me to #custserv ...

and helping me understand #SM better.

2011-08-24 1:48 am jnoche #custserv A7: yes, twitter = rapid response needed, Facebook =

more time (for now)

2011-08-24 1:48 am tatn @JeffreyJKingman like #Googleplus since I use for diff purposes than

Twitter. I appreciate their continual adjustments to users. #custserv

2011-08-24 1:48 am GregOrtbach Glad you are here! @BAMSocialCRM @krcraft @berkson0

#custserv

2011-08-24 1:48 am MarshaCollier Hence? I distrust it RT @williamcmurray companies have spend yrs

mastering art of removing human interaction from phone #custserv

2011-08-24 1:48 am krcraft Increases Quality Results rating RT @ImMarkBernhardt: Right -- the

[+1] button should be on all pages Google's crawler can see.

#custserv

2011-08-24 1:49 am berkson0 A7: Different media with distinct value props. So, yes. Different

interactions. @MarshaCollier #custserv

2011-08-24 1:49 am MarshaCollier @DonKincaid It's scary. Been in the middle of that buying stock for

my eBay store. Just staying quiet till dust clears Then, BLOG!

#custserv

2011-08-24 1:49 am nmodali +1 RT @berkson0: A7: Different media with distinct value props. So,

yes. Different interactions. @MarshaCollier #custserv

2011-08-24 1:49 am krcraft @ImMarkBernhardt They're already monitoring the impact on

click-thru rates. #custserv

2011-08-24 1:49 am kevinlovestech I'm more watching the tweets tonight than participating. Workin' hard

today. :) #custserv

2011-08-24 1:49 am millionsofmyles #custserv Peeps keep saying "it's the new Facebook" almost like

they want a comparable alternative.

2011-08-24 1:49 am williamcmurray @MarshaCollier Agreed. We've been trained to distrust it. It's

inauthentic & automated. Sad state. #custserv

2011-08-24 1:49 am MarshaCollier What do you see as the different value propositions of each platform?

#custserv cc @berkson0

2011-08-24 1:50 am RoyAtkinson Want to continue this discussion? There's a LinkedIn Group

associated with this chat: http://ow.ly/6aW4k #custserv

2011-08-24 1:50 am jayiaco @berkson0 Sorry I'm late... HERE WE GO! #custserv

2011-08-24 1:50 am ImMarkBernhardt Google monitors all. (Hello, Googlebot.) RT @krcraft:

@ImMarkBernhardt They're already monitoring the impact on

click-thru rates. #custserv

2011-08-24 1:50 am CustServGreeter !0 minutes to go - #custserv

2011-08-24 1:50 am JeffreyJKingman Q8: Will apparent proactive customer service by Google+

"gamechange" social business when G+ rolls out brand accounts?

#custserv

2011-08-24 1:50 am MarshaCollier TEN MINUTE WARNING! RT @CustServGreeter: !0 minutes to go -

#custserv

2011-08-24 1:50 am BAMSocialCRM Cheers! RT @gregortbach: Glad you are here! @BAMSocialCRM

@krcraft @berkson0 #custserv

2011-08-24 1:50 am kevinlovestech RT @millionsofmyles: #custserv Peeps keep saying "its the new

Facebook" almost like they want a comparable alternative. (re: G+)

#custserv

2011-08-24 1:50 am MarshaCollier RT @kevinlovestech: RT @millionsofmyles: #custserv Peeps keep

saying "its the new Facebook" almost like they want a comparable

alternative. (re: G+) #custserv

2011-08-24 1:51 am chaddyd @MarshaCollier yep and I think people are themselves way more

than FB (dunno Google + yet!) #custserv

2011-08-24 1:51 am MarshaCollier #custserv RT @chaddyd: @MarshaCollier yep and I think people are

themselves way more than FB (dunno Google + yet!)

2011-08-24 1:51 am KarenLocker before vacation, I noticed I had more conversations on G+, easier to

follow than twitter and facebookn #custserv

2011-08-24 1:51 am LovelyLu A8 Proactive customer service will be the game changer for

businesses, not sure about the average consumer. #custserv

2011-08-24 1:51 am KnowledgeBishop @mike_nunes Yes, I hear that from many. Safer dialogue. #custserv

2011-08-24 1:51 am berkson0 FB: Friends and family. Little biz. B2C G+: So far a mix of biz and

friends and family. Larger conversations @MarshaCollier #custserv

2011-08-24 1:51 am krcraft @ImMarkBernhardt Hah! Think about it - they see all your friends on

FB, and know what you & they search for at 3 a.m. #scarystuff

#custserv

2011-08-24 1:51 am action_jay A8: G+ will definitely cater nicely to brands and content creators, have

always done well with apps and webmaster tools #custserv

2011-08-24 1:51 am susie_parker +100 “@millionsofmyles: #custserv personal/family on FB. Pro

networks on twitter & G+”

2011-08-24 1:51 am ImMarkBernhardt A8: We'll have to see. Reports are stating that a vast percentage of

the G+ starters have not logged in after the first few weeks.

#custserv

2011-08-24 1:51 am williamcmurray Got to run. Great to engage w/ the #custserv community! Can't wait

to continue the engagement. Night all.

2011-08-24 1:51 am chaddyd @KnowledgeBishop I enjoy Twitter ten fold! Fb has be on the decline

as far as genuine-ity? #custserv

2011-08-24 1:51 am CustServGreeter @jayiaco Thanks for jumping in! #custserv

2011-08-24 1:52 am berkson0 G+ allows you to pull people into extended convos like no other

platform. #custserv

2011-08-24 1:52 am MarshaCollier The audience IMHO won't be as accepting? RT @KnowledgeBishop

Hmm, google's buying a mobile. Whats to say FB won't? #custserv

2011-08-24 1:52 am nmodali hangouts for example! RT @berkson0: G+ allows you to pull people

into extended convos like no other platform. #custserv

2011-08-24 1:52 am kevinlovestech RT @KarenLocker: before vacation, I noticed I had more

conversations on G+, easier to follow than twitter and facebook.

#custserv

2011-08-24 1:52 am berkson0 Like we did with @catykobe's question a few weeks back

@MarshaCollier #custserv

2011-08-24 1:52 am krcraft @williamcmurray Night - and thanks for the post link on Scalable

#custserv http://t.co/TQjm8TQ <looking forward to reading it

2011-08-24 1:52 am objective_eye A.8 think google+ will completely struggle and fail to maintain the cust

serv levels when it's opened to the masses. #custserv

2011-08-24 1:52 am MarshaCollier RT @berkson0: FB: Friends and family. Little biz. B2C G+: So far a

mix of biz and friends and family. Larger conversations

@MarshaCollier #custserv

2011-08-24 1:52 am wistia RT @mattackerson: Inspired by @Grasshopper --> The Best

Example of Customer Appreciation I’ve Ever Seen --

http://t.co/Sh3tudK #custserv #startups

2011-08-24 1:53 am CustServGreeter @chaddyd Thanks for comtributing to the chat! #custserv

2011-08-24 1:53 am millionsofmyles #custserv A8: I hope so. It's been sorely lacking until now. Why be

where you arent assisted or listened to? Treated like a number.

2011-08-24 1:53 am GregOrtbach If you're not here you're missing #custserv! http://t.co/uZFhgc3

#custserv

2011-08-24 1:53 am wendieiland I'm newer to this. Is it a faux pas to ask a question off-topic?

#custserv

2011-08-24 1:53 am bridgetlhk @MarshaCollier @berkson0 Google Hangouts will hook me, when I

can use for business. #custserv

2011-08-24 1:53 am ImMarkBernhardt @krcraft Dunno what you're scared about. At 3am, I'm searching

about puppies, rainbows, chocolate... ;~) #scarystuff #custserv

2011-08-24 1:53 am KarenLocker I think what I liked about G+ is from the beginning you can set up your

circles to fit your needs #custserv

2011-08-24 1:53 am JoeManna @objective_eye I think they just need a report a prob button and just

dedicate humans to collecting issues & adapt from it. #custserv

2011-08-24 1:53 am MarshaCollier A8: we've said from day one the quality online #custserv is a

gamechanger. If Google Plus steps up, they win

2011-08-24 1:53 am action_jay @WendiEiland go ahead, it's good to be organic :D #custserv

2011-08-24 1:54 am JeffreyJKingman Ask away! RT @wendieiland: Im newer to this. Is it a faux pas to ask

a question off-topic? #custserv

2011-08-24 1:54 am berkson0 @bridgetlhk @MarshaCollier Used Google hangouts for biz

collaboration already. And cool when others drop in #custserv

2011-08-24 1:54 am JoeManna @MarshaCollier What are a few brands doing #custserv 'right' on

Google Plus?

2011-08-24 1:54 am susie_parker A7: G+ has great opportunity here. I believe this could be the "secret

ingredient" to taking customer service to another level. #custserv

2011-08-24 1:54 am chaddyd and drama mixed with ambiguous statuses. it;s going more

commercial @action_jay @KnowledgeBishop #custserv

2011-08-24 1:54 am LovelyLu Gotta scoot a few minutes early - great hour everyone! #custserv

2011-08-24 1:54 am millionsofmyles +1 RT @JeffreyJKingman: Ask away! RT @wendieiland: Im newer to

this. Is it a faux pas to ask a question off-topic? #custserv

2011-08-24 1:54 am JoeManna @susie_parker I partially agree. Like social media, great #custserv

requires great investment in culture and attitude w/ customers.

2011-08-24 1:55 am KnowledgeBishop @chaddyd I do still see great engagement on FB among the teens at

my church. It's their primary means of dialogue. #custserv

2011-08-24 1:55 am RoyAtkinson Continue the discussion - Resources for #custserv interested folks

over on Ning - http://ow.ly/6aW9K

2011-08-24 1:55 am susie_parker @JeffreyJKingman Oops, should have been A8: #custserv

2011-08-24 1:55 am 7shores @RoyAtkinson Wait. You mean LinkedIn still exists? I thought they'd

retired to a tropical island w MySpace. #custserv

2011-08-24 1:55 am berkson0 Yes! RT @nmodali: hangouts for example! RT @berkson0: G+ allows

you to pull people into extended convos like no other platform.

#custserv

2011-08-24 1:55 am JeffreyJKingman RT @RoyAtkinson: Continue the discussion - Resources for

#custserv interested folks over on Ning - http://ow.ly/6aW9K

#custserv

2011-08-24 1:55 am MarshaCollier @qwikrme_ Love me my QR codes. My google profile is #QRcode on

biz card as is marshacollier.com #custserv

2011-08-24 1:55 am CustServGreeter @LovelyLu See you soon - Thanks! #custserv

2011-08-24 1:55 am jnoche Agree RT @LovelyLu: A8 Proactive customer service will be the

game changer for businesses, not sure about the average consumer.

#custserv

2011-08-24 1:55 am juliefogg Completely agree RT @MarshaCollier: Agreed RT @mike_nunes: G+

is more an extension of Twitter not FB #custserv

2011-08-24 1:55 am bridgetlhk This is what I like about G+ “@berkson0: G+ allows you to pull people

into extended convos like no other platform. #custserv”

2011-08-24 1:55 am jnoche A8: this is make or break for Google, I think it will change the game

and force others to adapt, huge plus for businesses first #custserv

2011-08-24 1:55 am berkson0 Sorry late to #custserv. Skimming back. Seeing some interesting

stuff!

2011-08-24 1:56 am JoeManna @jnoche Totally agree. Looking at data, usage patterns and overall

buzz WILL redefine #custserv. Reactive is old.

2011-08-24 1:56 am chaddyd @nancylewine - checkout #custserv chat. by: @marshacollier

2011-08-24 1:56 am MarshaCollier @MargieClayman where are you? #custserv

2011-08-24 1:56 am wendieiland @JeffreyJKingman Thanks! Where would I go for this type of

forum/feedback when #custserv isn't in session?

2011-08-24 1:56 am objective_eye @JoeManna but how many humans do they need? go back to the 1

billion acnts figure currently on facebook. It's not possible imo.

#custserv

2011-08-24 1:56 am chaddyd @KnowledgeBishop yes totally engaged teens, especially for their fav

brands and sharing pics #custserv

2011-08-24 1:57 am GregOrtbach @berkson0 Nice to see you Alan. #custserv

2011-08-24 1:57 am Eric_Halsey You're maneuvering all around the #HipHashtags @danielnewmanUV

~ with spot-on commentary, I might add~ #CustServ #TChat

#BizForum

2011-08-24 1:57 am MarshaCollier Don't worry if you missed something, will be posting archives here

tonight http://t.co/5STkjG6 #custserv

2011-08-24 1:57 am JeffreyJKingman Folks - we'll be passing 155,000 collected tweets this hashtag since

April 2010 in next few minutes http://t.co/bZjvVZm #custserv

2011-08-24 1:57 am berkson0 ...and so sorry to have to bail. Great to see everyone. #custserv

2011-08-24 1:57 am krcraft Night #custserv. Thanks to our ever wise & witty hosts:

@JeffreyJKingman @MarshaCollier @CustServGreeter ( aka

@RoyAtkinson).

2011-08-24 1:58 am action_jay @WendiEiland you can always tag #custserv during the week, and

jump into the community on http://t.co/mw469Hf

2011-08-24 1:58 am berkson0 RT @MarshaCollier: Don't worry if you missed something, will be

posting archives here tonight http://t.co/x1L07S9 #custserv

2011-08-24 1:58 am MarshaCollier Please take the last few minutes of #custserv to share links

2011-08-24 1:58 am JeffreyJKingman @wendieiland A lot of us watch the #custserv hashtag 24/7

#custserv

2011-08-24 1:58 am CustServGreeter RT @JeffreyJKingman: we'll B passing 155,000 collected tweets ths

hashtag since April 2010 in nxt few mins http://t.co/cPT5Cmq

#custserv

2011-08-24 1:58 am GregOrtbach RT @krcraft: Night #custserv. Thanks to our ever wise & witty hosts:

@JeffreyJKingman @MarshaCollier @RoyAtkinson). #custserv

2011-08-24 1:58 am bridgetlhk I Tweeted with 1 Google Apps customer who had terrible time with

Google #custserv. Could hurt in long run.

2011-08-24 1:58 am BAMSocialCRM Hv a good night.. RT @berkson0: ...and so sorry to have to bail.

Great to see everyone. #custserv

2011-08-24 1:58 am jayiaco @JoeManna @jnoche "Reactive is old." - By definition it's after the

fact. #custserv

2011-08-24 1:58 am CustServGreeter @berkson0 Thanks for coming by! #custserv

2011-08-24 1:58 am MarshaCollier Just can't stop watching this #custserv train wreck http://t.co/vdLTrLL

2011-08-24 1:58 am nmodali @CustServGreeter my first time through the #custserv stream - lot's

of good stuff :)

2011-08-24 1:59 am jnoche @JoeManna and Hangouts will change the answer once for many

model, huge benefit to leaders #custserv

2011-08-24 1:59 am JoeManna @objective_eye Could be another option here - "G+ Leaders" and

passionate users promoted w/ perks. Trusted users helping masses

#custserv

2011-08-24 1:59 am RoyAtkinson @krcraft See you soon! Thanks! #custserv

2011-08-24 1:59 am KnowledgeBishop @MarshaCollier Interaction trends so far? Twitter: More fun.

Facebook: More emotion. GooglePlus: More "no-nonsense."n

#custserv

2011-08-24 1:59 am JeffreyJKingman @wendieiland You're a PDX'er? Cool. #custserv

2011-08-24 1:59 am CustServGreeter @nmodali We're here every Tuesday at 9 ET / 6 PT #custserv