WIKI MASTERSWikis and Shared Knowledge Repositories

Team Members Amjad Al Azzam Paul Campbell Sultan Alyahya Syed Ahmeduddin Ziad Alzughaibi

Agenda Intro to Wikis Selection Process Use Cases Conclusion Q/A

What is a WIKI ?According to Wikipedia: Wiki is a Hawaiian word for "fast". It can be expanded as "What I Know Is".A wiki is a page or collection of Web pages designed to enable anyone who accesses it to contribute or modify content, using a simplified markup language.A Wiki is a collaborative Web application

Features & Characteristics Main CharacteristicsOpen: Any user can see, create, edit and add content within the wiki Web site. Progressive: The size of the content can be evolved as long as it is used. Interrelationship: Entries can cite other entries.

Features & CharacteristicsUnique features Easy to useFree or Cheap subscriptionE-mail Notifications and RSS feedsSecurity tools such as password, Access Control List, Blacklist, CAPTCHAAttachments: Files, Pictures, Media files.Varieties: Hosting vs. download Internal vs. External

Wiki Uses There are three main uses for wikis: 1- To collaborate2- To organize information3- To share that information

Wiki Uses (Cont..)Enterprises Uses:To collaborate on developing content or documents.To maintain a knowledge base for information.Project Management.

Wiki Uses (Cont..)Personal Uses:Organizing personal information and files such asTo-do lists, contact information, appointmentsVarious types of lists, notes, codesFrequently referenced documents or filesMaking content available on your home networkPublishing personal information on the InternetSecured: Personal access to information from any PCPublic: Share/collaborate with friends/family

Wiki Uses (Cont..)Educational Uses:Sharing knowledgeExchanging thoughtsEngaging in on-going discussionsPosting assignments and tracking progressCommunicating effectively

Wiki Uses (Cont..)Special Interest and Community Uses:Building communities of users that have the same interestSharing ideas, information, and knowledge

Wiki Which one to pick?

Evaluation Matrix

Important DimensionsDomainInternal Easier to manage and secure the site through company standards and policies. Gives the wiki more of a personality of the company.External Open to the public, where web users can view, modify, add to the site. This gives the wiki its own personality and larger share of the knowledge as more users have access to it.

Purpose Personal or Small GroupCorporate or Large OrganizationAcademic and Educational SecurityAuthentication, Access Control, Blacklists, CAPTCHASSL EncryptionDelayed Indexing

Important Dimensions (cont.)

Wiki Selection Process Other Significant Features/DimensionsCost: License fee / Free and Open source Hosting FeaturesSystem Requirements, Data storage types supportedSupport Special Features: Section Editing, WYSIWYG EditingStatistics :Recent Changes , Wanted Pages, Most/Least Popular , Recent Visitors ,

Wiki Selection Process (Cont.)Evaluation Matrix Tools Evaluation

Wiki Matrix Web SiteAn easy way to compare different Wiki tools. Three simple steps: Go to http://www.wikimatrix.org/Select the wikis you want to compare ,for example : MediWiki, Zoho Wiki, PBWiki Press the compare button..

Use Case #1FINDINGTRUTH.COMGeneVisionary seeks partners to build a new world

Group Size: 1 to (the sky is the limit)Company location: The CloudGoals: Develop a concept for a non-profit service organizationA ubiquitous source for truth

DescriptionFINDINGTRUTH.COMImagine this:Blend: Wikipedia, Snopes, Google Search, YouTubeAdd: Certification labeling for authors and contentTools: to understand, reference, and use truthChannels: Web, email, RSS, TV, PrintGene needs:A repository to save and organize researchBuild a business planEngage and collaborate with like-minded people

Required FeaturesMust HaveNice to HaveFINDING TRUTH.COMPublicly hostedSecured content and accessModerate storage capacityVersion managementEasy to useFile attachmentsInitially freeScalable

Conflict handlingSection editingMobile friendlySearch capabilityBlogs/ForumsFootnotes/quotingEmail notificationDelayed indexing

Products ConsideredFINDING TRUTH.COM

ProductAdditional ProsConsSocialTextBest scalable Mind map toolQuoting, FootnotingLess storage in free versionSpringNoteNo adsSection editingNot scalableWeaker searchWeaker supportWetPaintMore storageBetter security, searchBetter supportNo quoting, footnotingZohoBetter security, searchPrinter-friendly outputLess storage in free version

Product ChosenFINDING TRUTH.COMThe winner is: WetPaint

Growing Your SitePrivate Onsite MessagingAutocomplete LinksWidgets

Building Your SiteClick-and-Type Page EditingPage Level Discussion ThreadsCustomizable Page TemplatesSpell CheckCompare Page VersionsNavigating Your SiteDynamic Page OrganizationClickable Keyword TagsSite Search

Monitoring Your SiteLockable PagesRevert PagesSite Statistics:Questionable Language Report

Medical Care SupplyProviding Better Health Care to PatientsUSE CASE 2

Business DescriptionMEDICAL CARE SUPPLY Group size: 5,306 employeesHead Quarter Location: San Diego, CAGoals:Making health care safer and more productiveProvide excellent customer serviceTechnical Support Department

Required FeaturesMust HaveNice to HaveMEDICAL CARE SUPPLY Ability to share files Controlled access (login/pass) Ability to encrypt files Read-only for files Hosted Service

Organize/sort information Email notification

Products ConsideredMEDICAL CARE SUPPLY

ProductAdditional ProsConsClearWiki Page Revision Most Lead/Popular Pages Recent Visitor No Page TemplatesEditMe Page TemplatesNo RSS Feeds SwirrlMore storage 10 GB Doesn't Support Subdomain Weaker File EncryptionWikidot Footnoting Forms No WYSIWYG Editing

Product ChosenMEDICAL CARE SUPPLYThe winner is: ClearWiki

Providing Better Technical Support Page Revision Most Lead/Popular Pages Recent Visitors Recent Changes

ConclusionWikis are a great form of knowledge repositories.Can service individuals, groups, enterpriseMany great free or low cost solutionsLower maintenance cost than alternativesEasy to learn and useMany types of solutions are available for a variety of needs.

Q/AQuestions ?

Sources http://en.wikipedia.org/wiki/Wiki http://en.wikipedia.org/wiki/Wiki_(disambiguationhttp://ssad.bowdoin.edu:8668/space/Characteristics+of+a+Wiki

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