Wife of a night shift employee comes by the office and wants to pick up husbands paycheck. Needs check now to buy gas for the car so the husband can get to work later on the night shift

Payroll looks for check…can’t find

Checks were distributed prior day…no checks returned to Payroll

10:00 Friday morning…it is a great day…until

Where is the check.…start the hunt (may be in a supervisorsoffice, front desk, human resources, etc)

Get day shift supervisors to try to locate the check (night shift supervisors have places they sometimes temporarily stash checks)

No luck finding check….what now?

Call main night supervisor at home (wake him up). Found out he gave the check to another night supervisor

(Repeat pressing the page down key)

Call the other night supervisor’s home…he is not there

Call him on his cell phone

The other supervisor is in another town about 1 hours drive away. He has the check….Yeah!(apparently the employee had missed work and the supervisor put the check in his pocket and carried it home by accident)

One hour later the supervisor and the employee’s check arrive

It is now 1:00 and the wife of the employee is very upset, not to mention all the disruption this has caused

(Repeat pressing the page down key)

If the supervisor had promptly called the office about havingthe check all of this would have been avoided

A little bit of communication can prevent a whole lot of muda!

MISSING CHECK PART II-THE SAGA CONTINUES

Upon arriving at work an employee is in my office wanting his check

Looked in check envelopes…not there. Looked in the safe…not there.

Looked through payroll desk drawers…not there. Went to Supervisors office and looked…not there.Checked all mail slots…not there.Looked at payroll register to make sure that a check was printed.

Related by B.C. in Human Resources

Finally - Referred employee to payroll so they could print another check

Payroll prints another check and does a stop payment on the originalcheck. Has the check signed. Then gives the check to the employee.

Later that day the original check surfaces and is voided. The bankis contacted that the stop payment is no longer necessary.

(Page down)muda…muda…muda…muda

CONSTRAINT MANAGEMENT

IDENTIFY(find problem)-checks are getting lost

CAUSE-Supervisors are not following proper payroll distribution procedures

CURE-Follow the procedures

SUBORDINATE (involve\train others)-Hold meeting with the Supervisors and train on payroll distribution procedures.

ELEVATE(document improvement)-Follow up on progress

INERTIA-Continue to look for ways to improve the system

(Repeat pressing page down key) End of slide show

EXPLOIT-define cause(s) and cure(s)