WHY You Choose to Work in a Call Center

7/28/2019 WHY You Choose to Work in a Call Center

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WHY you choose to work in a call center?

Why we should hire you without experience in a call

center?

Why do you want to work in a graveyard ship?

How much salary do you want to receive?

What is a call center for you?

I want to work in a call center as I am sure it will provide

good growth both in terms of learning opportunities as well

as financially.

Even though I have no exp in a call center I will promise my

level best and you can capture my raw talent

I am happy with the industry standard salary

Call center is a working place for, where I get to solve

problems of other people

1. Well sir, I want work for a call center bcoz i believe I

posses good communication skills and i want to excel

myself in this B.P.O Industry and i can find a good career

growth too

2. I understand sir I am a fresher hire me for my strengths

like Adaptable, flexible, quick learner, and a good team

player.

3. Same as 1st answer

4. Well sir I heard about this company is offering very Good

salaries for freshers pay me as per company norms

5. Call center is customer care (center) customer is who is

in a need call center is place where we have to satisfy

customer up to the business rules of organization. Call

center is place where C-SAT (customer satisfaction) is very

important.

Why Do You Want To Work In A Call Center? And Why

Should We Hire You?

I tried to answer like,i want to work in call center because i

know that i have a quality and capability that i want to

share to the company but the interviewer repeat that

question,seems like she was looking for general answer like

i want to work in a call center because of the good

environment and good salary. Maybe the interviewer has

different interpretation to this question.that's why don't be

aghast if the interviewer failed you because of your answer,

try your luck to other. Lol Anonymous

Great AnswerReport

I want to work in a call center because it is a fast growing

industries, good working environment, and good salary to

satisfy my needs, and offer great opportunities to improve

my my self. You should hire me because i am a person

having a positive attitude, i believe in hard work and

honesty, i am confident and patient. I like talking with

different kinds of people and can understand human naturequickly Anonymous

Great AnswerReport

I want to work in a call center because I want to utilized my

communication skills.

You should I hire me because I have skills and qualifications

that Your company have been looking for. I am responsible

person because I performed my job properly with less

supervision. Anonymous

Great AnswerReport

I want to work in a call centre because I feel it will give me

the chance to experience life behind the desk and challenge

myself. I am a young, sociable person with the intention to

work hard Anonymous

Great AnswerReport

Being 46 years old I think for now with my experience to

the customer service industry

may be a big plus for me and at my age it is the only

industry who may may age is

qualified. AnonymousGreat AnswerReport

Because I want to develop my skills and I want to express

the freedom of Creating my own action plans to be able to

hit my goals. Anonymous

Great AnswerReport

It is a good platform to growth our potential Anonymous

Great AnswerReport

Explain that you would be a wise choice because you get

along well with people and are able to communicate well

with many different types of people. also point out that you

are a patient person and have an empathetic way of

dealing with others that put them at ease and would tend

to make you an ideal choice in presenting their product.

Present yourself as a positive person that has drive and is

keen to succeed.
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Essential Call Center

Interview Guide

Anticipate and prepare for the likely call center interview questions you will be asked in your call center job

interview. The call center guide applies to both outbound and inbound call center positions.

Review the knowledge and core workplace competencies (skills and abilities) commonly required for success in call

center or contact center jobs and plan your interview answers around these.

Call center consultant knowledge requirements will vary depending on the company, product and scope of the job.

However typical knowledge requirements for call center work include:

Typing/keyboard (usually over 30 wpm) basic computer and technological knowledge knowledge of relevant software applications numeric, oral and written language applications administrative procedures and information processing customer relationship principles and practices

Questions around the knowledge requirements can be answered by reviewing your resume as it refers directly to

your qualifications, training and work experience. Prepare for call center interview questions that explore your

relevant training and work task experiences relating to the specific knowledge requirements listed.

Examples include:

"What are your computer skills and what software applications have your used?"

"What size was the customer database you dealt with?"

"How many calls did you take/make in an average day?"

"What was the average length of each call?"

The interviewer will focus on questions that look for evidence ofcall center-related competencies. You will be asked

to give specific examples of when you have shown the required competency in your previous jobs.

Reflect on your past experiences, select appropriate examples and plan your response using the following structure:

Describe the specific situation or task you were involved in Detail the action and steps you took in the situation Outline the results and outcome of your actions. What happened, what was accomplished, what did you

learn?

Scroll through the call center interviewquestions that explore each core competency. Use the answer guidelines to

help you prepare your own excellent answers.

Team Work

Call centers all involve some degree of team work so expect call center interview questions that explore your ability

to function as part of a team.

"Tell me about one of the toughest groups you have had to work with in order to achieve a task or objective."

"Tell me about a time when you were able to help out a team member."


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"Describe a situation when you felt a team member was not contributing enough. What steps did you take?"

Answer Guidelines : Show how you are able to work effectively with other people towards task and goal

accomplishment, how you interact with others to establish and build efficient working relationships that contribute

to team and organizational success. Indicate your value, respect and encouragement of colleagues, your enjoyment

of working as part of a team and how you put the team first.

Customer Service

Key to success in a call center position are your customer service skills and orientation.

"Describe a situation when you had to deal with demands from an unreasonable customer."

"Tell me about a time when you went the extra mile for a customer."

"Describe a situation when you had to calm down a very angry customer."

Answer Guidelines : Show how you proactively develop the relationship with the customer, make the extra effort to

listen and understand the customer and give high priority to meting the customer's needs. Describe your ability to

handle negative customers in the call or contact centerwithout being intimidated or getting upset.

How to answer other common customer service interview questions such as"What does excellent customer service

mean to you?"is covered right here.

Problem-solving and Judgment

An essential call center consultant competency for dealing successfully with customers in the call center.

"Describe a tough problem you recently had to sort out for a customer."

"Give me an example of a decision you had to make quickly while dealing with a customer recently."

"What steps did you take when you found out that a problem was a result of inefficient service by your company or

colleagues?"

Answer Guidelines : Discuss your ability to take an appropriate course of action after considering all the relevant

facts. How you are willing to analyze and resolve issues promptly, use your troubleshooting skills and follow a logical

path to a positive outcome.

Learning Skills

Call center positions often require the successful candidate to undergo both product and technicaltraining. In the call

center interviewyou will be asked questions that explore your ability to learn and apply new information quickly and

willingly. Call center technology is constantly changing.

"Tell me about a time you were able to learn something complex in a short time period."

"Describe the last time that you volunteered to gain new knowledge at work or in your own time, without being

asked to."

"How have you gone about getting answers to questions you have about your work?"

Answer Guidelines : Detail how you are able to learn and apply new job-related information in a timely manner.

Describe your activities towards self-development and ongoing learning.
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Stress tolerance

A call center is usually a very pressurized environment to work in, your ability to deal with stress is core to your

success.

"Describe a situation when a customer really upset you but you had to remain composed."

"Tell me about a stressful interaction you had with a team member, how did you handle it?"

"How have you handled conflicting demands in the past?"

Answer Guidelines : Describe your ability to maintain work performance under pressure or provocation. Detail how

you reduce your stress levels and what coping techniques you have developed. Give examples of how you have dealt

appropriately with demanding tasks, customers and colleagues.

Persuasiveness

A call center interview will explore the candidate's ability to persuade and influence customers.

"Describe a situation when you had to change your approach because your first attempts to persuade a customer

failed."

"Tell me about your approach when calling a brand new prospect."

"How have you managed to overcome a customer's objections in a recent call?"

Answer guidelines: Show how you are able to select the right approach according to the situation, determine

customer needs and convince them of the benefits of your product or service. Describe how you overcome

objectives to gain commitment from customers. Highlight your successes.

Your competency in communicating effectively and your listening skillswill be assessed as you interact with the

interviewer. Make sure you speak clearly and concisely, choosing your words with care and using correct grammar.

Listen carefully to questions during the call center interview and ask for further clarification if you do not properly

understand a question. For comprehensive advice on how to communicate effectively in the job interview go to

theexpert interview communication strategies.

During the call center interview expect questions that explore yourmotivation to work in the call center and your

commitment to staying in the job, such as:

"What do you enjoy about working in a call center?"

"Why have you chosen a career in this industry?"

View thecall center job descriptionwhich details both the inbound and outbound call center function.

For a comprehensive guide to answering competency based or behavioral questions go tothe Behavioral

Interviewand review the sample questions and answers.This will help you in preparing for call center interview

questions.

Call center job performance centers around excellent customer service skills. You will be asked a number of

interview questions that explore your customer service skills. Find out how to prepare for these interview questions

atCustomer Service Job Interview Questions.

Recommended Reading

Help Desk Job Interview Questions
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Sales Job Interview Questions

You will be asked common job interview questions such as Tell me about yourselfand Why should we hire you?Find

sample answers to these and other standard interview questions atCommon Job Interview Questions & Answers

Whatever position you are applying for, interviewers use some general interview questions to assess the candidate.

Review these Typical Interview Questionswith sample answers to help prepare for your call center interview.

Know whichJob Interview Questionsto ask in your interview and get all the information you need to make the rightdecision about this call center opportunity.

First impressions count! Know how to dress appropriately for your call center interview. Go toHow to dress for an

interview.

Be well prepared and stand out from the other candidates as the right person for the call center job.

TOP 10 CALL CENTER JOB INTERVIEW QUESTIONS (Part I)

by ADMIN on MARCH 21, 2008

What employers really wanted to know from aspiring call center applicants

You may have checked a lot of reference materials in acing a call center job interview. At some point you may have

memorized some of the answers just to make it up to the contract signing portion (of the application process). But

do you really understand what they wanted to know from you as a prospective call center agent? Take time to check

these common call center job interview questions and verify if you are really prepared to provide appropriate

answers.

1. Tell me something about yourself

Common mistake: Saying your name, age and physical address to serve as an introduction

Call center applicant: Well, as I said a while ago, my name is [your name], [your age] and I live at [physical address].

If your name is printed on the resume that they are holding, it will be better not to say your name. Call center

recruitment officers will be wise enough to glance on your resume once in a while to write their comments. Besides,they will remember your name as soon as they are convinced that you are ready to proceed to the next step (of your

application process).

Same thing for the age and physical address, unless there will be issues that need to be checked immediately, better

keep those details on paper.

Call center gal tip: Call center recruitment officers need to know more of your interests and how you can relate

those in your future job in the call center. So concentrate your answers on those details instead.

2. What do your classmates/colleagues say about you

Common mistake: Giving details that might ruin you and your character in the process.

Call center applicant: Well, my classmates say that I am pretty, easy to get along with, understanding etc

Call center applicant: My colleagues say that I am talkative, friendly, a team player

Notice how we sometimes unconsciously tell our call center recruitment officers that they should consider other

candidates instead. Even though they wanted you to feel comfortable and sound natural in your answers, they need

more details that build your character up. They need more of your positive characteristics as a person well suited for

a call center job.

Call center gal tip: Be honest and yet be careful of the details you will tell them. I want to stress on the importance of

giving them more of your positive traits. If they asked you to expound on your answers, then be ready to give related

answers.

3. Why do you want to work in this organization

Call center applicant: I heard your organization pays call center agents well.Call center applicant: Because my friend told me that it is easy to get a promotion here.

Call center applicant: This is one of the call centers that I know of which has sleeping quarters and its important

because I live far from here.

Common mistake: Not doing a company research prior to the interview
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There are a lot of call center companies in the Philippines and I understand how tempting it is to send resumes to

every call center companies that they see. Observe how applicants go crazy over submitting their resums in job

fairs, only to be clueless about those companies when called for an interview.

Call center gal tip: Do your homework. Make a list of the companies you want to apply for a call center post. Use the

internet to gather information. Most reputable call center companies have a website to provide you information that

you can mention in the job interview. Its better to tell that you got those information using credible sources instead.

I am not saying that you cant rely on what your friends tell you. Call center employers will appreciate it better if you

checked on the resources that they made available like company websites and marketing collaterals.

4. What is your philosophy towards work?

Call center applicant: Time is gold.

Call center applicant: My work philosophy is that you need to work hard for you to get a reward.

Common mistake: Using a clich as an answer

Clichs are overly familiar phrases. It may be tempting to use clichs in answering questions like this because it can

easily fill in someones thoughts. But if this is your only answer and you cannot expound on this clich then you

might not land that call center job.

Call center gal tip: Frame your answers based on how you really work on something. If you really value time as part

of your work philosophy, better be prepared with instances wherein you used time to your advantage. You can form

better answers than by just using clichs as canned response.This is just the first of the three-part series about top ten call center job interview questions. Feel free to send me

your comments and suggestions by leaving a message here. Thank you for reading.

5. Explain how you would be an asset to the organization

Call center applicant: I can be the best call center agent in three months time.

Common mistake: Overconfident answer

Unless you know how you can advance your career in the company, statements like the given example will blow your

chance of getting the job.

Call center gal tip: Explain what you can honestly (and specifically) do to help the company achieve its goals.

6. Why should we hire youCall center applicant: Because I can be an asset to your organization.

Call center applicant: Because I can be the best agent in your company.

Common mistake: Giving vague answers

Call center gal tip: Although you wanted to stress that you are the best candidate for this position, you still need to

provide realistic answers in this question. Tell them how your specific positive work attitudes can help you to be a

better call center employee, say, after three months. Remember that in my previous post I encouraged you to use

the companys public resources like websites, flyers, pamphlets and other marketing collaterals. Those materials

usually carry public information about the company like the list of trainings and certifications they provide as well as

opportunities to go up the corporate ladder. Use that information as a reference so you can provide realistic yet

conservative answers in this question.

7. Tell me about a suggestion you have made

Call center applicant: I was assigned to be the head of a marketing project in my previous company. I found out that

my subordinates were not as hardworking as I. We hardly met deadlines because of that. I was so stressed that I

gave them an ultimatum. Either they meet deadlines or leave my group instead.

Call center applicant: Because I can be the best agent in your company.

Common mistake: Giving a hint that you alone can provide good suggestions.

Call center gal tip: This is a question meant to check on how you work well in a group. This is the usual setup in call

center companies. Whether you work as an agent, coach, quality assurance analyst, real time analyst, trainer,

supervisor, manager and even when you include other positions in the ranks, you will always be a part of a certain

group, team, division or department. This question asks you to reveal how you contribute your skills to attain team

goals.Please check the following questions to serve as a guide on how you should answer this question.

What kind of approach were you using when given a chance to do collaborative work? Was it authoritative,

authoritarian or diplomatic?

Were you always assigned to be the leader of the group or you still find it productive to wear the hat of a member?


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Why were you asked to provide suggestions?

What was the situation that made you suggest something?

What is the purpose of your suggestion?

Did anyone from the group disapprove of your suggestion? What did you do?

What was the effect of your suggestion?

8. What is your greatest strength

Call center applicant: Do I need to say just one?

Call center applicant: I am honest in all my dealings. That is my greatest strength.Common mistake: Failing to assess your personal strength

Call center gal tip: List all your personal strengths on paper and check which among those on the list can help you

advance your career. For example, if you chose to tell them that you are honest in all your dealings then be prepared

to relate this to your job in the call center. For example, since you are honest in all your dealings then you can assure

them that (when you are taking calls) you will not mislead a customer in any way. If you tell them that your personal

strength is your patience, tell them how you can apply this in your training (you will exercise utmost patience

learning things that are new to you) and later on when youre going to take calls (on how you will handle challenging

customers).

9. Tell me about your dream job

Call center applicant: I want to be the President of this company.Call center applicant: I want to be a team leader in three months.

Common mistake: Failing to be realistic in your answers.

Call center gal tip: Although the question is about your dream, remember that this is not just a casual conversation.

You are in a call center job interview. The call center interviewer wanted to check on your dreams of advancing your

career in their company. Again, Im stressing the importance of doing a company background check. Is a promotion

from a call center agent to being a team leader really feasible in three months? How about if you wanted to be a

supervisor or a manager perhaps? How long will it take for you to be one? That is why its important for you to give

conservative yet realistic answers even if this question seems to let you think of your dream job.

10. Do you have questions for me

Call center applicant: None, thank you.Call center applicant: Will you give me more than 25 thousand pesos? I am very much qualified.

Common mistake: Either thinking that you are only attending a call center job interview to answer questions or

thinking of asking the wrong questions.

Call center gal tip: Usually, this question signals the end of a call center job interview. After the interviewer

expressed interest in knowing more about you and your application, you are given the chance to express your

interest in knowing more about the company. Asking those questions will let them know that you really wanted to

learn more about the company because you are seeing how their growth will be your gain as far as career

advancement is concerned.

Why did you choose a call center agent than a nurse?

Because there is a better salary in the call center industry.

Documents

WHY You Choose to Work in a Call Center