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Why Why Analysis : making smart Decisions Based on root Cause
OVERVIEW OF TRAINING ObjECTIVES
THE CONCEPT OF PRObLEM SOLVING
FAULT TREE ANALYSIS (FTA)
WHY-WHY ANALYSIS METHODOLOGY (WWAM)
APPLYING WWAM IN DAILY CHALLENGES
WWAM VS OTHER RCA: WHAT ARE THE SIMILARITIES & DIFFERENCES
ExAMPLES OF WWAM IN ACTION
Course Content Trainer Encik Azman bin Hussain receivedhisBachelorofScienceinElectricalEngineeringfromtheUniversityofSouthAlabama,USA.HehadhisSixSigmaBlackBeltfromSonyCorporation,Japan;andhisGreenBeltfromAirAcademy,USA.HeisnowacertifiedLeanSigmatrainerforRollsRoyce–agiantcompanythatproducesaero-planeandmarineengines.HealsoworkswithGeneralPhysics–trainingandconsultingcompanybasedintheUnitedStatesonprojectbasis;whereheservesRollsRoyce. EncikAzmanhassolidmanufacturingexperiencewithSonyandHicomDiecastings.HehadheldmanychallengingpostsinmanufacturingenvironmentrangingfromaManagerofaninnovationunit,theHeadofasubcontechnicalimprovementteam, the Head of Engineering Dept, and Chief OperationOfficer.Hisprowessininnovativeproblem-solvinghassavedmillionsofdollarsforhisorganizationeveryyearandmadehimoneofthetalentedengineersintheorganization.SomeofAzman’sworkhadbeenusedinSonySixSigmatrainingmanualusedthrough-outtheworld.HisbiggestcontributionperhapswashisinnovationinPCBpatterndesign,solderingprocess,andmountingprocess.Theseinnovationswereresponsibleforthemilliondollarssavingandhadleftunchallengedformanyyears.HehadwonnumerousawardsduringhisservicewithSony.BeingatrainingconsultantaswellasaLeanSigmapractitioner, En Azman has developed training courses onGreenBelt,DOE,SPC,MSA,FMEA,andStructured5Stonameafew.Hehasbeenteachingandcoachingthesetopicssince2003inpublicaswellasinhouse.
April7, 2014Monday
8:45 am - 5:00 pm@ FMM Institute, Perak
ObjECTIVES
Uponcompletionofthiscourse,participantswillbeableto:•understandthe
issuesasstatedintheproblemstatement
•coordinateWWAMatworkplace
•asktherightquestiontosurfacenextlevelofproblemcauses
•incorporateWWAMinotherRCAinitiatives
•linkWWAMimplementationwithIshikawadiagramandFMEA
WHO SHOULD AT TEND
All process owners thatare responsible to findroot cause in solv ingtheir dai ly tasks. Thismay include staffs fromadministration such asHRandGA–theycanalsouse the WWAM in theirownworkenvironment.
Registration:• Upon Faxing / Mailing the completed Registration Form to FMM
Institute, Perak, you are deemed to have read and accepted the terms and conditions. The course would also be deemed as confirmed unless informed otherwise.
• Will be based on First-Come-First-Served basis.Payment:• Cheques made in favour of FMM InstItute should be forwarded
to FMM Institute Perak.• For SBL Scheme, an Attendance of 100% is a MUST, in any case,
employers will be billed in full.
Cancellation:MustbeinWritingwithReasons.• 7 days before the course ~ No Payment Charged• 3-6 days before the course ~ 50% Payment Charged• < 3 days before the course ~ Full Payment Charged• Participants who did not turn-up will be charged full payment.• Replacements can be accepted at no additional cost.
Disclaimer:The FMM Institute reserves the right to change the facilitator, date and to vary / cancel the course should unavoidable circumstances arise. All efforts will be taken to inform participants of the changes.
submitted by:(Pleaseattachaseparatelistifspaceisinsufficient.)
Enclosed cheque / bank draft No. ______________________ for RM _______________ being payment for _______ participant(s) made in favour of the ‘FMM InstItute’ .
Name: Designation:
Company: Tel: Fax: Email:
Address:
FMMMembershipNo: MyCoID:
Dear sir / Madam Pleaseregisterthefollowingparticipant(s)fortheaboveprogramme:
Name Designation I.C. No.
1.
2.
3.
4.
Also available as an
In-House Course
reGisTrATion Form
WHY WHY AnALYsis : mAKinG smArT DeCisions BAseDon rooT CAUse
Closing date: March 31, 2014Medium of Instruction:EnglishCPD: 7hoursCoUrse Fee (Fees include Course Materials, Refreshment, Lunch and Certificate of Attendance)FMMMembers RM300.00perpaxOthers RM400.00perpax
sBL scheme
MAnAGeMentcate
gory
ADminisTrATiVe DeTAiLs
FMM INSTITUTE PERAK(Centre for Professional Development)Attn:PuanEda/MsHarvindar/MsNicole)No.1,LorongRajaDiHilir,OffJalanRajaDiHilir,30350Ipoh,Perak.Fax.No.:(05)5488221&(05)5488331•Tel.No.:(05)5488660Email:[email protected](475427-W)
WHY-WHYAnalysisMethodology(WWAM) isonetheproblemsolvingtechniqueusedtofindrootcause(s)ofaproblem.Solvingproblemsfromanimmediatecauseiseasy,butitdoesnotlastlongasthecauseoftheimmediatecauseisnotanalysedtoitsearlierrootsandtackled.TheWWAMtrainingteachesthesystematicwayofunderstandingtheproblem,andthenzoomintowardsitsmostlikelyrealcause(s).IndoingWWAM,itisimportanttolearnthetechniqueofaskingtosurfacethenextlevelofcauseofproblem.Askingwronglywillresultingoingtowrongdirectionofproblemcauses–andtherewillbewrongornosolution!ItisquitecommonpracticestolinkWWAMwithothertoolssuchasIshikawadiagram,FMEA,andevenKepner&Treggour. AgoodplanninginWWAMexecutionwillmakeWWAMasimple,practical,andpowerfultoolinhandlingchallengesindailytasks.