WHY UPK?IT’S MORE THAN A SCREENSHOT……

WHAT IS UPK?

User Productivity Kit (UPK): Single source platform to develop, maintain, and publish documentation and In-application performance support content to enable seamless usage for all enterprise applications.

UPK Usage

UPK Developer

See-It Mode

System Process Documents

Test Case, Test Scripts, Test It Mode

WHO USES UPK?

Project Team End Users

Business Process Documents

Testing

Fit Gap Analysis

Change Management

Instructor Led Training

Web Based Training

Virtual Instructor Led Training

Job Aids

Performance Support

WHAT WE KNOW ABOUT PEOPLE….

Training is an Event and Learning is a Process!

Don’t Assume without Engaging

Generally, Learners will retain:

10% of what they hear

30% of what they hear and see

70% of what they hear see and do

90% of what they hear, see, do and show someone else how to

And UPK will confirm:

WHEN TO USE UPK?UPK SUPPORTS THE FULL PROJECT LIFECYCLE

SINGLE SOURCE CONTENT DEVELOPMENT

UPK OPPORTUNITIES AT JEA

Compare the differences between the “As-Is” state with a future state

Planning:

Documenting existing transaction steps

Planning: Roles and Responsibilities

Tracking the usage of a process

Process Verification: Ensure process works as intented.

Huge Testing Challenges w/o UPK

Test Plan Development Time Manual Processes = High amount of

Errors Testing Cost Resource Restraints Horrible Tracking and linkage

VALUE OF UPKCONCERNS AFTER AN APPLICATION ROLLOUT

CHANGE MANAGEMENT

Pre-Built Content

Expectations?-Give end users an opportunity to see and touch an application prior to go-live

Gain Exposure in a controlled environment

Document the “As-Is” state

Aids in Effective Communication

Helps manage resistance

CHANGE MANAGEMENT

Go-Live and Post Support

Reference Materials

Job Aids

Print It Mode

Performance Support

In Application Support (Do It Mode)

Practice Environment (Changes and Sustainability)

Help Desk Training

UPK Player

Reference Materials for help desk (User Guides/Instructor Manuals)

LET’S SEE IT…….

Demo

Q&A