Why  Problems  Go  Unsolved  

Execu6ve  Summary  Most  problems  go  unaddressed  because  they  don’t  belong  to  anyone.  They  are  between.    Everyone  is  sure  someone  else  should  do  something  about  the  problem.    So  we  Lay  Blame  on    those  across  the  problem  from  us.  Or  we  Jus6fy  that  it’s  beyond  our  control  (because  it  is  between).    The  problem  will  remain  un6l  someone  –  anyone  -­‐-­‐  steps  up  to  take  Responsibility  for  solving  the  problem.    Apply  the  Keys  to  Responsibility  –  Inten6on,  Awareness,  and  Confront.    

Problems  Between  

People  Within  

the  Team  

Problems  Between  

Departments  

Problems  Between  

Divisions  

Problems  Between  

Companies  

“They  just  aren’t  doing  their  job.”  

“It  isn’t  our  job  to  

resolve  the  Problem  Between.”  

Keys  to  Responsibility  

•  Create  an  Inten/on  to  Resolve  Problems  Between  

•  Become  Aware  of  Problems  Between  

•  Confront  Problems  Between  

Think  about  it  As  a  leader…    Are  you  blaming  others  for  problems  between  that  you  also  aren’t  owning?    How  could  you  approach  the  other  and  ask  “Does  this  problem  between  frustrate  you  as  it  does  me?  Let’s  team  up  and  resolve  it  once  and  for  all.”    How  can  you  encourage  and  allow  your  peers  and  charges  to  own  problems  between?  

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