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Real stories of Transformation
Why Outsource Your Workforce
Management Program
Informatica
Jake Agbayani Senior Strategic Sourcing Manager
FIS Global
David Hackney Director of Global Supply Chain
Whitepaper sponsored by:Geometric Results, Inc.
sig.org/summit
Why Outsource Your
Workforce Management
Program; Real stories of
TransformationGeometric Results Inc.
Informatics
FIS Global
Presenters
Jake Agbayani
Informatica
David Hackney
FIS Global
3
ModeratorJay Lash,
Compass Rose Advisory, LLC
Agenda
Guidelines are for buyers considering a centrally
managed solution
Transformation readiness
Building a business case for an MSP
Benchmarks that buyers can use to measure their
program’s scope and quality of service
Success Stories of Transformation
4
Definitions
Contingent Workforce – all non-employees engage to
work at the company; Agency Temps, Freelancers, Consultants, Workers on an SOW
Vendor Management System (VMS) – the technology
used to manage CW and the suppliers
Managed Services Provider – a third party responsible for
all activity involved in the CWP; worker fulfillment, billing
and payments, supplier contracts and compliance (to
name a few)
5
Is Outsourcing Right for You?
Guideline to establish before you begin your
Transformation journey:
Centralized - Can you bring all procurement under a
single department or provider?
Automated - Can you automate the process through
technology
Answer these questions:
Where are my workers? How many do we have in a given
location?
What vendors are we using? Is what they are charging
competitive?
Are we compliant with local/national laws and company
policies?
Do we managing overtime and expenses properly?
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Question 1
Who has a Centrally Managed Contingent Workforce
Program?
Who has some form of technology (like a VMS or Services
Procurement Platform) to manage this Workforce?
Who does this without the help of a third party MSP?
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Key Value Propositions for
Outsourcing
Non-Core functions are better handled by dedicated
Experts
Expert Resources not available in-house
Leverage Spend for Cost Savings
Comprehensive Supplier Management
Governance and Compliance
8
About Us
Informatica helps you make data ready for use in any way
possible, so you can put truly great data at the center of
everything you do.
Big Data, Cloud and Data Integration
Data Quality and Security
iPaaS
9
Gen 1.0 - 2012 Gen 2.0 - 2016 (Q4)
Constraint: No incremental Funding + No incremental Resources
Key Business Drivers
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• Spend Visibility
• Scale Globally
• Manage SOW
• Payroll Contractors
• Benchmark Rates
• Legal compliance
Contingent
Workforce
Common Challenges
11
The FIS Global Story:
Employs approximately 55,000 people with global
revenues of $10B
The world’s largest global provider dedicated to
banking and payments technologies (FINTECH)
Serves more than 20,000 clients in over 140
countries
Powers billions of transactions that move in
excess of $9 trillion across the globe annually
Standard and Poor’s (S&P) 500
12
Managed SOW Objectives
Immediate and long term cost reduction
Increased visibility and understanding of market conditions/pricing
Reduce supplier census globally
Support of multiple currencies
Increase business intelligence relating to contractor services
Better Supplier Management collaboration with Business Units
Reduce risk and improve compliance
Gain efficiencies through process optimization and automation
Reduce cycle time and rework
Manage use of long term contractors & reduce co-employment risk
Improve supplier financial and delivery performance
Improve reporting and forecasting capabilities
Utilize internal groups when available
The FIS Global Story:FIS Environment Prior to SOW MSP/VMS Outsource
Manual processes with limited visibility (and system support) into:
SOW creation and approval (disparate process, incongruent with budget allocation)
SOW milestone and hour tracking capability enabling “scope creep”
Inability to tracking supplier obligations and commitments
Enterprise wide demand forecasting
Limited ability to measure and enforce policies and compliance
Inconsistent payment terms and invoicing methods
Lacking pre-established life-cycle discounting of service consummated at
the time of initial large “buy”
Limited opportunities to “compete” engagements
Insufficient audit capability
Limited ability to benchmark by business and across the enterprise
Ad Hoc and manual RFx process
Limited spend analytic capability
Difficult for internal resource groups to engage on opportunities
SOW Service Lifecycle – Delineation
Mission Statement
Implement a comprehensive supplier management system to manage the entire lifecycle of FIS project-based initiatives with complete transparency, visibility and tracking of all stages. Provide FIS Business Units with efficient processes and management system that efficiently aligns sourcing with business requirements.
SupplierMgmt.
Vetting & Optimization
(MSP)ProjectScoping
(VMS)
Supplier Sourcing
(VMS)/(RFx)
SOWContract Admin
(Ariba)
VMS Project Framework
Creation
(VMS)
Worker Onboard & Provision
(VMS)/(MSP)
ProjectGovernance & Reporting
(VMS)/(MSP)
ProjectDelivery, Invoice, &
Remittance
ProjectTermination
* Admin and resource
(VMS)
PlanviewOracleWorkdayBeeline
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Gaining Visibility & Management into the SOW Lifecycle
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SOW Management Benefits
Process Optimization
•Automation, reuse & templates
•Back office management
•SOA flow
•Process metrics
Supply Chain Optimization
•Accurately targeted suppliers
•Knowledgebase
•Actionable metrics
•Supply chain scenarios
•Supplier diversity
Cost Management
•Productivity improvements
•Financial management
•Rate card compliance
•Alternative delivery models
Business Intelligence
•Eliminate rogue spending. Consolidate suppliers. Benchmark rates. Negotiate savings, volume, and early pay discounts. Consolidate invoicing. Reduce administrative errors.
Customer Relations
•Execution of BU strategy
•Stakeholder agreement
•Resource planning & support
•Talent lifecycle management
•Value add consulting
Compliance and Risk
•Tenure conversion
•Adherence to tax guidelines
•Effective workforce utilization
•Classification/Co-employment
•Balanced scorecard
Questions for our Presenters
What Benchmarks do you use to measure your
program’s success?
What advice do you give those just beginning
this transformation journey and will need to build
a business case at their company?
17
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Why Outsource Your Workforce Management Program
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Moderator:
19
Jake Agbayani Informatica 650-385-4143 [email protected]
David Hackney FIS Global 904.438.6864 [email protected]
Jay Lash Compass Rose Advisory, LLC
435 659-1111 [email protected]
