Why Enterprise 2.0 is Important to You - Oracle...Why Enterprise 2.0 is Important to You: A Depictive Analysis of Offerings from Microsoft and Oracle White Paper August 2010 TEAM Informatics,

Why Enterprise 2.0 is Important to You: A Depictive Analysis of Offerings from Microsoft and Oracle

White Paper

August 2010

TEAM Informatics, Inc. 3900 Northwoods Drive

Suite 350 Arden Hills, MN 55112 TEAMInformatics.com

P +1.651.222.8326

Copyright © 2010 TEAM Informatics, Inc. All rights reserved.

White Paper — Enterprise 2.0

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Table of Contents Company Profile .................................................................... 3

Abstract ............................................................................... 4

Executive Summary ................................................................ 5

Section 1: User Interaction ....................................................... 7

Section 2: Social Environments .................................................. 8

Section 3: Cross-System Integrations ........................................... 10

Section 4: A Secure Work Environment ........................................ 12

Section 5: Adaptability to Change ............................................... 14

Section 6: Manageability .......................................................... 16

References ........................................................................... 18

Terms & Definitions ................................................................ 19

Appendix A: Underlying Approach .............................................. 23

Appendix B: Software Product Evaluation ..................................... 24



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TEAM Informatics Company Profile TEAM Informatics (“TEAM”) is a privately held, employee-owned software en-gineering and systems integration firm. TEAM has delivered solutions with a variety of Enterprise Content Management technologies, including Alfresco, Google, Oracle, and SharePoint. TEAM continually provides superior informa-tion technology solutions to clients as their needs expand and evolve. TEAM is a business partner with Google, Kofax, Microsoft, and Oracle.

To propel their expertise and growth initiatives in 2010, TEAM acquired Front-line Logic, a fellow leader in Enterprise 2.0 implementations. TEAM Informat-ics is expanding their presence in Australia and New Zealand with key leader-ship appointments and strengthened geographic support. These advances align with TEAM’s mission to produce high-impact business results for their clients and team members as an innovation leader in software development and pro-fessional services.

TEAM partners with clients on enterprise implementations, strategic infra-structure initiatives, managed services & support, and formal training. TEAM sells products and solutions that complement their range of service capabili-ties. These product connectors, accelerator frameworks, and industry niche solutions illustrate TEAM’s breadth and depth of experience.

The information contained in this document represents the current view of TEAM Informatics, Inc. (“TEAM”) on the subject matter as of the date of publication. This information should not be interpreted to be a commitment on the part of TEAM, and TEAM cannot guarantee the accuracy of any information presented after the date of publication.

This White Paper is for informational purposes only. TEAM MAKES NO WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, AS TO THE ACCURACY, COMPLETENESS OR USE OF INFORMATION CON-TAINED IN THIS DOCUMENT.

This document is subject to the copyrights of TEAM. Complying with all applicable copyright laws is the responsibility of the user. Without limiting the rights under copyright, no part of this document may be reproduced, stored in or introduced into a retrieval system, or transmitted in any form or by any means (electronic, mechanical, photocopying, recording, or otherwise) or for any purpose, without the express written permission of TEAM.

TEAM may have patents, patent applications, trademarks, copyrights, or other intellectual prop-erty rights covering subject matter in this document. Except as expressly provided in any written license agreement from TEAM, the furnishing of this document does not give you any license to these patents, trademarks, copyrights, or other intellectual property.

TEAM Informatics and the TEAM Informatics logo are registered trademarks of TEAM Informatics, Inc. All other trademarks and tradenames mentioned herein are the property of their respective owners.

Corporate Headquarters 3900 Northwoods Drive Suite 350 Arden Hills, MN 55112 Kokomo, Indiana 700 East Firmin Street Suite 120 Kokomo, IN 46902 Anchorage, Alaska 310 K Street Suite 200 Anchorage, AK 99501 Sydney, Australia 3.4 / 56 Delhi Road North Ryde NSW 2113 Phone +1 651 222 8326 Website www.TEAMinformatics.com



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Abstract A recent Harvard Business Review article [1] reveals that the #1 motivation for knowledge workers is “progress”. This multi-year study identifies that sense of accomplishment relates unequivocally to people’s best days at work. Proper im-plementation of Enterprise 2.0 solutions can empower employees to “see pro-gress” and feel that they are working to their full potential.

Line of Business Managers (“managers”) who do not embrace the next wave of information productivity tools risk losing their most prized asset – team members and their knowledge. From an organizational perspective, knowledge worker pro-ductivity is paramount to organizational efficiency and resulting profit margins. An increasing number of firms are classifying their Enterprise 2.0 resources as mission critical to the success of the organization.

TEAM Informatics has extensive experience in working with Enterprise 2.0 tools provided by both Microsoft and Oracle. Based upon this experience and a recent in-depth study, TEAM provides insights that compare and contrast these vendors’ products.

This paper is intended for managers responsible for purchasing Enterprise 2.0 systems and ensuring the success of knowledge workers. Although this paper con-siders business implications of the technologies, comprehensive research under-pins the content of this paper.

This paper includes six main sections that provide a comparison of SharePoint 2010 and Oracle Enterprise 2.0. The business benefits of the individual product elements are outlined in these sections.

The software product evaluation (Appendix B) provides a common format of re-viewing SharePoint 2010, then reviewing Oracle Enterprise 2.0. This evaluation highlights updates from previous software versions.



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Executive Summary Enterprise 2.0 is a term that has evolved over the past half-decade. Aside from the technologies that encompass Enterprise 2.0, TEAM believes that information “in context” is the most important aspect of Enterprise 2.0 effectiveness. Al-lowing knowledge workers to interact fluidly from their primary user environ-ment to business and infrastructure applications is the foundational require-ment of these tools.

TEAM views Enterprise 2.0 as a collection of software tools that enable knowl-edge workers to optimize their work performance. This user experience should provide a unified, contextual awareness of team members and information to support knowledge workers in efficiently accomplishing their work tasks.

Buyers of business technology should view Enterprise 2.0 as an evolution of mul-tiple tools that when combined form the optimum contextual and productive work environment for their knowledge workers.

This paper introduces Enterprise 2.0 and illustrates why managers need to en-sure their most valuable asset – knowledge workers – are enabled with the most suitable productivity tools. This paper reviews six key areas of Microsoft Share-Point 2010 and Oracle Enterprise 2.0, and includes recommendations on the most applicable knowledge worker tool. The following vital aspects of daily knowledge worker tasks are addressed:

User Interaction: Interaction with rich clients and desktop applications is im-portant for a knowledge worker to complete their daily work. Both vendor solu-tions allow knowledge workers to continue working in their personalized and existing environment. SharePoint 2010 provides tight integration to Microsoft Office. Oracle’s desktop integration options facilitate integration to a more di-verse set of desktop productivity tools – including Microsoft and others. Find-ability - the ability to locate and interact with the correct data at the required point in time is an essential attribute in assuring the success of any knowledge worker. Both vendors provide excellent prebuilt findability in their respective Enterprise 2.0 solutions. Technology buyers should be aware that Microsoft has extra costs associated with it to provide an optimized findability experience to the end user. Despite this, the continued integration of FAST technology in the SharePoint platform shows promise.

Social Environments: A central factor to the success of any Enterprise 2.0 en-vironment is contextual knowledge – the ability to locate the best domain ex-pert is paramount. Social interaction of people and processes can be optimized by the provision of self-service capabilities to the knowledge worker. For exam-ple, how to locate and leverage the correct person at the appropriate time and in context cannot be underrated. The tools offered by both solutions can ade-quately facilitate social collaboration. However for certain use cases, TEAM found that Oracle provides more social software tools and a richer user interac-tion experience to the knowledge worker.

Cross-System Integration: There is a dizzying array of productivity tools for knowledge workers. The manager who unites this overlap for his employees will reap significant rewards. Given the breadth of tools offered, Microsoft and Ora-cle are better positioned than most Enterprise 2.0 providers to enable an inte-grated experience. Microsoft provides a rich desktop experience with Microsoft



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Office 2010, but is relatively limited with business applications. Oracle has made a more concerted effort to enable a contextual experience between a wider variety of systems and solutions.

A Secure Work Environment: Managers walk a fine line between providing appropriate access to business entities (people, processes, and systems) and maintaining explicit security measures. The delineation between internal and external business interaction is rapidly fading, resulting in the need for persis-tent security throughout the enterprise. Today’s knowledge worker tools have redefined the speed at which business is conducted. Both Enterprise 2.0 prod-ucts evaluated in this paper provide comprehensive security. TEAM found se-curity in Oracle more applicable to heterogeneous environments, and more suitable for persistent security of data – specifically for external use.

Adaptability to Change: Managers need to be increasingly responsive to em-ployees interacting at the speed of “twitter”. Managers who fail to factor in adaptability as a key aspect of their Enterprise 2.0 solution will be left with a frustrated and unproductive workforce. Given the right budget, any solution can adapt and scale to changing business requirements. TEAM noted that Ora-cle offers customers a more easily scalable solution – especially in heteroge-neous environments.

Manageability: In today’s economy, managers require transparency to their systems to ensure that the maximum productivity levels are achieved. An En-terprise 2.0 solution must provide managers the facilities to safeguard a com-pany’s bottom line in case a system goes down. The solution that can be quickly returned to normal after down time is the cornerstone of enterprise manageability. Microsoft’s self-contained manageability interface offers the fundamentals in this area, though third party add-ons or consulting may be required for enterprise-wide manageability. In contrast, Oracle’s native man-ageability is readily available across its Enterprise 2.0 tools and other applica-tions. This approach provides organizations more comprehensive manageabil-ity tools for visibility across the entire Enterprise 2.0 environment.

While both Microsoft and Oracle have advanced their respective product lines considerably with the recent release of Microsoft SharePoint 2010 and Oracle WebCenter 11g, TEAM found the Oracle 11g products more suitable for organizations requiring broad enterprise capability and infra-structure extensibility. Microsoft, however, remains a viable alternative for clients with modest content volumes and Microsoft-centric infrastruc-tures. The following sections detail the TEAM research study in more depth. The appendices contain details of the findings.



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Section 1: User Interaction Organizations using Enterprise 2.0 software are varied. Different industry seg-ments have different goals and business constraints. What is common between different industry segments is the need for knowledge workers to draw from others’ information sources, experience, and even opinions. This is achieved through the interaction between users and related business processes. The interaction works best when the user interaction consists of a unified contex-tual experience – one that best maps to how people work and think.

Managers are looking for competitive advantage in many forms — speed, op-portunity cost, and reduced time interacting with and locating information. Organizations that focus on optimizing services for user interaction will be operationally efficient companies and save time. Organizations that provide rich user interaction tools will be more productive at locating information, and will excel at delivering information to the correct audience at the right time.

This section of the paper covers TEAM’s experience with the User Interaction options for both solutions. The areas below focus on ease of use for the Enter-prise 2.0 system for knowledge workers:

Desktop Integration – the ability of the solutions to integrate with the users’ desktop applications

Findability – the ability to locate content across the enterprise

Analysis Both vendors’ software integrates well with desktop applications; allowing knowledge workers to continue working in their existing environments. This ensures that managers don’t worry about overhead such as retraining for dif-ferent or new software tools.

SharePoint 2010 and Microsoft Office 2010 integration is improved from previ-ous versions. SharePoint 2010 has gained differentiation in this area with inte-grations such as Backstage and PowerPoint content sharing over the web from within those applications. SharePoint 2010 also offers the consistency of a common user interface across Microsoft Office 2010 and SharePoint 2010.

Naturally, Oracle does not match Microsoft’s advanced Microsoft Office appli-cation integration. Oracle Enterprise 2.0 facilitates substantial integration with many desktop productivity applications (including Microsoft Office) via the Oracle Desktop Integration Suite (included in Oracle Enterprise 2.0). TEAM found Oracle Enterprise 2.0 to be a more suitable solution for heterogeneous desktop productivity environments or large, geographically dispersed compa-nies. Team noted that Oracle’s ability to offer a desktop agnostic solution enabled better interaction among knowledge workers in a wide variety of de-partments and specialized units that may require non-mainstream applica-tions, e.g. OpenOffice.

For customers looking at options in place of large Microsoft CAL costs, the Oracle Desktop Integration (DIS) suite is worth reviewing. It is included free with the Oracle Enterprise 2.0 Suite.

Enterprise 2.0 will help knowledge transfer between people and groups — specifi-cally knowledge & experi-ence transferred to a younger work force. The Bureau of Labor Statistics November 2009 report [7]

indicates that the labor force is aging and growth is slowing. Organizations need to retain knowledge and intellectual capital espe-cially from those with the most experience.



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Findability has improved in both vendors’ solutions. They both provide an en-terprise scalable search platform. Search has improved within SharePoint 2010. Microsoft provided updated features and improved integration from the powerful FAST search platform, FAST Search Server 2010. The addition of this technology to the SharePoint 2010 platform has enhanced its findability and mirrors Microsoft’s renewed focus on search – in both the enterprise (via the FAST acquisition) and consumer search (via Bing).

Unlike Microsoft Office SharePoint Server 2007, the search indexing compo-nent in SharePoint 2010 can now be scaled; servers or farms can now be added to improve its search performance in large organizations. However, TEAM thinks customers will be surprised at the cost - Microsoft treats internal and external search as separately priced options in SharePoint 2010. The out-of-the-box pricing model for SharePoint 2010 Search fails to cover search for external websites.

Oracle includes a pre-integrated findability option for end users in its Enter-prise 2.0 solution - Oracle Secure Enterprise Search (SES). The pricing model for search in Oracle Enterprise 2.0 is more conducive to enterprise deploy-ments. Larger enterprise deployments may require a complete Oracle SES li-cense. Oracle’s Secure Enterprise Search engine has expanded to include pre-built integrations to various file types and data sources. Oracle provides free connectors to SharePoint environments. Connectors to 3rd party repositories may require an additional cost.

Section 2: Social Environments Social software encompasses a range of solutions that permit users to interact and share data in a real time and collaborative manner. While social media has been in use on a personal basis for some time with sites like Facebook and MySpace, the concept of applying social software to enhance business produc-tivity is growing in popularity.

LinkedIn is validation of popular social software gaining a foothold in a busi-ness context. As reported by Mashable.com [9] in October 2009, the user base for LinkedIn had grown to over 50 million users and saw a 5.68% user growth for September 2009. This is in contrast with personal social networking sites like Facebook and MySpace, where growth is flattening out. This one data point validates the notion that social software is transitioning from innovators to early adopters and is setting the stage for the early majority in the work place.

In February 2010, Gartner, Inc. published five predictions around social soft-ware [2]. One stood out as contrary to being supportive of the social media movement:

“Through 2012, over 70 percent of IT-dominated social media initiatives will fail.”

Gartner’s point is: organizations that simply deploy a technology infrastruc-ture will not hit the mark. Organizations investing in social software for the workplace should focus on creating a solution that provides business value and



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on ensuring that end users have a vested interest in the system. When evalu-ating technology platforms, managers should look for those that offer a wide variety of social software tools and that support the contextual application of information as it pertains to daily work tasks.

Collaboration between users allows the knowledge worker to be more produc-tive. Organizations that supply rich self-service capabilities in the social envi-ronment will be successful because there will be less disruption and incorrect collaboration between knowledge workers. This allows knowledge workers to focus on their core job. This leads to happier knowledge workers because it increases their ability to focus on job tasks that are measurable to their suc-cess.

Microsoft SharePoint 2010 and Oracle Enterprise 2.0 each offer social software options for an Enterprise 2.0 environment. These are covered in this section.

Analysis Both products provide similar social networking capabilities. Basic functional-ity like tags, relevance, comments, wikis and blogs are new and improved in the SharePoint 2010 release. They do not seem mature in comparison to the functionality within Oracle WebCenter Suite 11g. Oracle WebCenter Suite 11g offers the same social software tools as SharePoint 2010, but also provides knowledge workers social services in a greater variety of use cases. For exam-ple, WebCenter Suite 11g provides the ability to offer profile aggregation in the Social Software environment directly from a Human Resources system.

SharePoint 2010 offers new Expertise Location capabilities in its social soft-ware portfolio – called “Ask Me About”. In addition to the User Profile of-fered, this new feature in SharePoint 2010 provides custom indexing and search ability related to personal capabilities and interests through tagging and keywords. There are some limitations around this social software service from SharePoint 2010. SharePoint 2010 does not yet analyze email attach-ments or other types of content from Wikis and Blogs to aid in profile genera-tion. Keywords need to be published explicitly by users.

Oracle Intelligent Collaboration includes the analysis of email attachments as well as other data sources (Wikis, Blogs, etc.) to build an expertise profile. Oracle Intelligence Collaboration automatically adds keywords to define the expertise of a knowledge worker. Oracle Intelligent Collaboration is available as part of Oracle Enterprise 2.0, but is priced as an extra component.

TEAM thinks that Oracle Enterprise 2.0 tools meet social computing needs bet-ter than Microsoft because of the broader integration with business applica-tions—such as eBusiness Suite, PeopleSoft, etc. This capability makes for a more complete contextual experience. Combine this with the strong Oracle content management capabilities, and the user is able to find the necessary content items from within an integrated interface. This unified approach to contextual awareness of information provides knowledge workers with a more centralized view into their daily work tasks. The next section on Cross-System Integration explains more about the benefits of the in-context experience with business application integration to the social work environment.



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The level of integration between social software and business applications from Oracle is encouraging. Oracle has done a good job of focusing on prebuilt integration to many business applications. This is an obvious strength in their Enterprise 2.0 solution and bodes well to address knowledge worker produc-tivity. TEAM is interested in seeing Oracle continue this industry leading posi-tion, and to more fully combine their social software features with their busi-ness application integration approach. This will further the knowledge worker’s contextual experience.

Section 3: Cross-System Integration In today’s economy, managers are under pressure to produce more with fewer resources – including fewer employees. Enterprise 2.0 solutions enable em-ployees to do more with less by supporting integrated team collaboration. Cross-system integration provides better visibility across the company as dis-parate systems are better connected. Having a unified view allows managers to make timely and informed decisions. Continuing to be productive and pro-gressing toward important work tasks keeps knowledge workers engaged. Hav-ing integrated tools to communicate and interact provides employees with the ability to monitor their progress and to complete their work.

Integrating multiple knowledge worker tools within an organization can add value by saving managers time and the expense of monitoring disparate sys-tems. It is not an easy task to integrate business applications with other pro-ductivity tools to create a consistent experience for knowledge workers. As organizations seek solutions using Microsoft SharePoint 2010 or Oracle Enter-prise 2.0 technologies, communication between a wide variety of productivity tools will be important to understand.

Integration between content and the productivity tools, which creates action-able information, is key to the success of an organization. The ability to use data, whether structured or unstructured, is critical. The ability for knowl-edge workers to easily manipulate content in context of the user productivity tools or business application is a foundational Enterprise 2.0 requirement. This section illustrates how content from a variety of disparate sources can be integrated and surfaced in a single environment for the knowledge worker.

Analysis Both Microsoft SharePoint 2010 and Oracle Enterprise 2.0 technologies have the ability to integrate with internal and external applications. Microsoft ap-plications focus primarily on content generation for Microsoft productivity application users. Oracle’s applications provide a broader foundation to man-age content generated from a wide source of productivity tools.

Microsoft has not invested many resources in prebuilt connectivity to business applications beyond its own Dynamics GP. This can mean that managers look-ing for speed and completeness of integration between SharePoint and busi-ness applications have to wait for customization from their IT department or external consultants.

As referred to in the abstract, sense of accomplishment relates unequivocally to peo-ple’s best days at work.

AIIM Fast Facts state, “Professionals spend up to 15% of their time reading information, but up to 50% of their time finding the information of importance.” [3]



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It is worth noting that Microsoft has promised increased attention on SAP busi-ness application integration through the joint Duet initiative from SAP and Microsoft. Duet Enterprise is planned for release the second half of 2010.

Oracle’s recent investment in prebuilt connectivity to its business applications makes them suited to managers seeking a unified experience for knowledge workers between business applications (Enterprise Resource Planning, Supply Chain Management, etc.) and Enterprise 2.0 tools (Oracle WebCenter, Oracle Universal Content Management, etc.). One example of an enterprise-wide infrastructure capable of storing millions of content items is the latest Oracle Imaging and Process Management connector to PeopleSoft.

Since the Oracle Enterprise 2.0 Suite offers strong prebuilt integration in the areas of business application integration, this is one area where leveraging a unified platform can aid customers’ business continuity strategies. Those who rely on the software vendor’s development and release process have an ad-vantage in ensuring the organization’s infrastructure is synchronized with fu-ture technology versions.

Oracle’s end-to-end focus on business process automation includes the key components of capture, image & document management, and workflow to augment the out-of-the-box automation provided in Oracle applications. Cus-tomers have the flexibility to further automate their systems using technolo-gies such as Oracle Forms Recognition. TEAM technology evaluators saw value that the above technologies are available within a unified Oracle Enterprise 2.0 platform.

From a Microsoft perspective, creating a workflow in Visio allows participation by non-technical knowledge workers. It puts creation directly in the hands of the subject matter expert. SharePoint Designer is the tool needed to edit the workflows after they are created in Visio. Windows Workflow Foundation is the Microsoft engine that implements workflows executed in SharePoint 2010. Further development of this engine by Microsoft will be key in moving this product to becoming a mature contender in the market.

Oracle’s workflow capabilities are included as part of the base Enterprise 2.0 products and TEAM found they scale appropriately. Some prebuilt Business Process Management (BPM) integrations to Oracle Enterprise 2.0 modules such as UCM and E-Business Suite (EBS) exist and allow the solution to address ad-vanced use cases with less IT involvement. This is accomplished through the use of business process modeling to create a given workflow. Oracle BPM (included in Enterprise 2.0) has the capability to allow non-technical knowl-edge workers the ability to create models that graphically represent the busi-ness process.



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Section 4: A Secure Work Environment A secure work environment is of key importance to an Enterprise 2.0 environ-ment. Findability and self-service are primary attributes that ensure the suc-cess of an Enterprise 2.0 system – but only provide a limited competitive ad-vantage if not secured. To enable these attributes, security needs to persist in order to protect mission critical data.

In this section, TEAM provides our analysis on three key areas of security for both solutions:

Authentication: Confirming the knowledge worker is who they claim to be

Authorization: Controlling permission levels to system resources in an organization

Rights Management: Persistent intellectual security—internal and exter-nal

Analysis Overall, the security capabilities for Microsoft SharePoint 2010 and Oracle Enterprise 2.0 are comparable. Microsoft and Oracle offer a wide variety of authentication and authorization options that are suitable for almost any se-curity requirement. The actual implementations and methodologies are dif-ferent when it comes to securing content in the application, but the end re-sult is similar. Though Microsoft offers Rights Management to secure knowl-edge worker data, it is not as completely integrated as Oracle’s offering.

One main authentication advantage offered by Oracle WebCenter 11g is its clean integration with an existing Oracle environment – Oracle Access Man-ager. This technical integration is due to the fact that both products are inte-grated together out-of-the-box as part of the Oracle Fusion Middleware stack. SharePoint 2010 integrates cleanly with the users’ Windows productivity tools – where the credentials can be easily taken and applied to the application. WebCenter 11g and SharePoint 2010 both integrate with multiple back-end user repositories, making both Enterprise 2.0 solutions suitable for organiza-tions with a variety of data sources.

Authorization is administered differently by Microsoft and Oracle, but both products offer the ability to inherit security from a higher-level object in the system (Group Space in Oracle and Sites in Microsoft). Applying unique secu-rity to lower level data objects reduces repetitive tasks regarding security inheritance. This allows an organization to implement a wide range of security models from very simple to extremely complex that can cater to varying de-grees of security across an organization’s different departments. Handling the security model as defined by the external user stores can be described as se-curity policy management or governance. The authorization function of the Enterprise 2.0 system is what enforces the defined security policy.

Based on requests from TEAM customers, there is a growing demand for better security policy governance and a tightened security model. There is much talk in industry today regarding the need for strong governance around the imple-mentation and subsequent monitoring of SharePoint. Industry forums, con-



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tent management practitioners, software technology vendors, and client appli-cation owners have raised this issue through a common message that creating a strong security model and policy from the beginning is important in order to minimize the chances of sprouting rogue SharePoint “dandelions”.

The WebCenter 11g model and SharePoint 2010 model appear to be designed with differing thoughts around the default installed security policy. While SharePoint 2010 includes some basic default groups with each Site created, the default permission levels need to be combined with library or list permissions to account for organizations actual security model. The default WebCenter 11g security policy more closely matches the common message outlined above by our clients and communities of practice.

Figure 1 illustrates TEAM’s view of how SharePoint 2010 and WebCenter 11g address existing known requirements for strong security policy implementation and the associated ability for organizations to easily implement a workable policy. The spots marked with the boxes in each case represent the out-of-the-box (default) policy settings as related to the two axis variables.

Figure 1



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Both Oracle Information Rights Management (Oracle IRM) and Microsoft Active Directory Rights Management System (AD RMS) allow content to be encrypted and protected once it leaves the intranet environment. Oracle IRM is superior in that it can be deployed on multiple operating systems (versus Windows only for AD RMS). Oracle provides organizations with better persistent security once content moves outside the firewall to partners or customers. Oracle IRM pro-vides a richer security solution with its ability to protect a wider variety of files used by a company. This helps organizations avoid purchasing additional solutions from third parties thus keeping an organization’s bottom line in fo-cus. Please see Table 1 for further detail on how Oracle and Microsoft compare on their ability to secure different types of unstructured business content:

Section 5: Adaptability to Change As the trend continues for Enterprise 2.0 systems becoming more mission criti-cal, so does the trend continue of increasing volumes of unstructured data. The ability for an Enterprise 2.0 system to scale and adapt from a departmen-tal system is vital to ensure the system meets changing business requirements

Securable Unstructured Content

SharePoint 2010

Oracle Enterprise

2.0 97-2003 file formats for Microsoft Word, Microsoft Excel, and Microsoft PowerPoint

Yes Yes

Office Open XML formats for Micro-soft Office Word 2007, Microsoft Of-fice Excel 2007, and Microsoft Office PowerPoint 2007

Yes Yes

Microsoft Office InfoPath 2007 forms Yes No

PDF No Yes

TXT No Yes

RTF No Yes

CSV No Yes

HTML No Yes

XML No Yes

XPS Yes Yes

PNG No Yes

GIF No Yes

JPEG No Yes

MOV No Yes

MPEG No Yes

MP4 No Yes

Table 1



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such as growth into new verticals or markets. As projected, managing unstruc-tured data needs to adapt as organizations evolve. Being able to handle the entire organization’s content structure is crucial for a succinct and successful solution.

A company’s Enterprise 2.0 solution needs to have the infrastructure back-bone to quickly adapt to the changing business climate. The solution must be able to scale to address large number of users, e.g. if a company merges, the system should be ready to scale rapidly to accommodate the growth in busi-ness; resulting in knowledge workers experiencing minimal interruption to their environment and hence, ensuring productivity. Managers need to factor in changes in business direction and ensure they invest in an Enterprise 2.0 system than can adapt in unison with changing business needs. Enterprise 2.0 systems must be architected to expand if a company enters a business area that involves large unstructured data sets such as drawings or large contracts.

Scalability of a system must be designed to ensure user adoption – solutions that cannot scale to meet business objectives will almost certainly decline in use by knowledge workers, creating the threat of a “shelfware” investment.

Analysis From a vertical and horizontal scaling approach, TEAM found that both Share-Point 2010 and WebCenter 11g scale nicely. This means that the ‘horsepower’ of the solution can be applied as needed and the user experience will be pleasant, i.e. fast. To achieve vertical scaling, organizations have the ability to beef up hardware infrastructure (cost analysis not included) to create an appropriate solution. Horizontal scaling allows for the addition of machines to the overall solution to make it more highly available and faster. SharePoint 2010 and WebCenter 11g can address both forms of scalability.

TEAM reviewed the environments offered by both vendors and how conducive it is to scaling the system. WebCenter 11g is system agnostic, and will run on both Windows and UNIX/Linux based systems. Comparatively, SharePoint 2010 is limited to running on a Windows platform with only SQL Server as the sole option as a content repository. This may hinder existing organizations that have a heavy investment in UNIX/Linux servers and/or Oracle databases to house existing applications. This is depicted in the Table 2:

IDC notes, “While trans-actional data is still pro-jected to grow at a com-pound annual growth rate of 21.8%, it’s far out-paced by a 61.7% CAGR predicted for unstruc-tured data in traditional data centers.” [5]



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Section 6: Manageability Charles Kettering was a pronounced American inventor and founder of Dayton Engineering Laboratories (DELCO). He often stated that, “A problem well stated is a problem half solved” [6]. Enterprise management tools which sup-port this paradigm are increasingly important to growing organizations. Know-ing what problem to solve is half the battle with managing enterprise systems.

One of the most important factors in the successful growth of Enterprise 2.0 systems is transparency into the management of those systems. Rich manage-ment capabilities are key in an Enterprise 2.0 solution; if a mission-critical system goes down for a short amount of time, productivity and the bottom line of a company is adversely affected. The ability to quickly diagnose prob-lems allows managers to ensure the enterprise’s bottom line is not affected and allows knowledge workers to continue their productivity levels.

Managers need to understand the activities required for an Enterprise 2.0 sys-tem, and invest in a solution that can be optimally managed to ensure maxi-mum return on IT investments. Managers who are enabled with an Enterprise 2.0 solution that provides the ability to configure, monitor, and manage mul-tiple business resources, (e.g. workflows, ERP systems, compliance systems) will be better positioned to ensure maximum productivity.

If a manager can thoroughly understand his/her IT investment across multiple systems, with a focused support staff, he/she realizes the tangible benefit of less IT staff overhead and savings to a company’s bottom line.

Finally, managers should be concerned with service levels to external custom-ers. The Portal or Web Site aspect of the Enterprise 2.0 system is more than likely the face of the business. The opportunity cost of downtime to Enter-prise 2.0 systems may not only affect the company’s financial health, but

Supported Element SharePoint 2010 WebCenter 2.0

Operating Systems Windows Windows

UNIX/Linux

Application Server Microsoft only Oracle

IBM

Microsoft (including ISS for Web Tier)

Database Microsoft SQL Server Oracle DB

Microsoft SQL Server

IBM DB2

File Storage Database Database

File System

Repository Size 100GB recommended size limit per site

Unlimited

As earlier noted in the abstract, An increasing number of firms are classifying their Enter-prise 2.0 resources as mission critical to the success of the organi-zation.

One significant item to note is repository scalability. Clearly Oracle’s content reposi-tory scales better than Microsoft and is capable of immeasurable quantities.

Table 2



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more detrimentally, create brand damage.

This section of the paper reviews the management of Microsoft SharePoint 2010 and Oracle Enterprise 2.0 systems.

Analysis SharePoint 2010 and WebCenter 11g both offer a rich set of administration tools for their relative products. Microsoft SharePoint 2010 administration is centralized through the “SharePoint Central Administration”. Oracle’s design offers a similar consolidated administration option that allows managers and their IT counterparts to diagnose IT bottlenecks across applications.

Oracle Enterprise Manager (EM) offers the ability to manage multiple applica-tions simultaneously. EM is included free out-of-the-box with Oracle Enter-prise 2.0. Oracle UCM provides its own management capabilities to monitor all content processes.

Both vendors’ products can be extended to manage additional third party ap-plications. Today, Oracle Enterprise Manager can be used to manage comple-mentary solutions for an Enterprise 2.0 environment, e.g. it can also manage the security of users. Oracle’s ability to offer administration for the Enter-prise 2.0 environment and related business systems provides organizations a differentiator over Microsoft. SharePoint’s Central Administration only allows the administration of the products/services associated with the SharePoint implementation. A partner solution will be required for management beyond the SharePoint 2010 environment.

The credibility of an organization is at stake if an external facing and mission-critical system should fail. TEAM’s research supports that managers using Ora-cle Enterprise Manager have an opportunity to quickly diagnose adverse condi-tions for a wider range of business systems. Oracle proves an advantage here because it provides monitoring and management to both the Enterprise 2.0 environment and related systems that communicate with it.



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References:

1. Amabile, Teresa M., and Steven J. Kramer. "What Really Motivates Workers." Harvard Business Review January-February 2010 (2010): 44-45. Print.

2. "Gartner Reveals Five Social Software Predictions for 2010 and Beyond." Press Release - STAM-FORD, Conn., February 2, 2010. Gartner, Inc., 2 Feb. 2010. Web. <http://www.gartner.com/it/page.jsp?id=1293114>.

3. Mancini, John. "8 Reasons You Need a Strategy for Managing Information - Before It's Too Late..." 8 Reasons You Need a Strategy for Managing Information - Before It's Too Late... (2009): 6-15. 8 Things E-book Series. AIIM, 2009. Web. <http://www.aiim.org/forms/8-reasons.aspx>.

4. Oracle Enterprise Content Management Suite Extreme Performance, Extreme Scalability. Rep. Oracle Corporation, 2010. Print.

5. Pariseau, Beth. "IDC: Unstructured Data Will Become the Primary Task for Storage." IDC: Unstruc-tured Data Will Become the Primary Task for Storage. IT Knowledge Exchange, TechTarget, 29 Oct. 2008. Web. <http://itknowledgeexchange.techtarget.com/storage-soup/idc-unstructured-data-will-become-the-primary-task-for-storage/>.

6. "Remembering "Boss" Kett - News Article - Kettering University." News and Information about Ket-tering. Kettering University, 13 Oct. 2009. Web. <http://www.kettering.edu/visitors/storydetail.jsp?storynum=2935>.

7. Toossi, Mitra. "Labor Force Projections to 2018: Older Workers Staying More Active." Monthly La-bor Review November 2009 (2009): 30-51. Print.

8. Vice, Kelly. SharePoint Server 2010 Capacity Management: Software Boundaries and Limits. Rep. Microsoft Corporation, 2010. Print.

9. Warren, Christina. "LinkedIn Surpasses 50 Million Users." Social Media News and Web Tips – Mash-able – The Social Media Guide. Nov. 2009. Web. <http://mashable.com/2009/10/14/linkedin-50-millon>.



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Terms & Definitions Access Control List (ACL): With respect to a computer file system, an access control list (ACL) is a

list of permissions attached to an object. An ACL specifies which users—or system processes—are granted access to objects, as well as what operations are allowed to be performed on given ob-jects.

Active Directory (AD): Microsoft’s Active Directory Application Development Framework (ADF): Oracle’s Java based software framework which is used

by developers to implement the standard structure of an application for a specific development environment.

Blog: A shared on-line journal where people can post diary entries about their personal experiences

and hobbies; postings on a blog are usually in chronological order. Business Process Execution Language (BPEL): An OASIS standard executable language for Web Ser-

vices interactions. Business Process Management (BPM): An organizational process optimization approach to standard-

ize best practices, improve process cycle times, provide work task traceability, and enable work-flow change.

Business Process Management Suite (Oracle BPM Suite): Oracle’s Business Process Management

Suite is an integrated set of products to model, automate, manage, simulate, optimize and exe-cute business processes across organizational divisions, systems, and applications.

Client Access License (CAL): Microsoft’s Client Access License model where server software requires

user licenses usually found with some amount of volume licensing. Compounded Annual Growth Rate (CAGR): The year-over-year growth rate of an investment over a

specified period of time. Consolidated Search: The ability to search the immediate unstructured data in the Enterprise 2.0

environment and also additional repositories and data sources, e.g. structured data in ERP or SCM applications, structured and unstructured data from third party data stores.

Customer Relationship Management (CRM): Software that allows organizations to coordinate mar-

keting, sales, and customer service. Desktop Integration Suite (DIS): Software package offered by Oracle that integrates the use of UCM

into the user’s desktop. This allows the user to work with content items stored in the UCM reposi-tory from applications like Windows Explorer, Microsoft Word and Outlook.

Oracle Composer: A tool used at run time to customize WebCenter Spaces site. Digital Rights Management (DRM): This is a Microsoft term regarding the encryption of documents to

secure them once they leave the secure repository. E2.0: Oracle Enterprise 2.0 Enterprise 2.0: A collection of software infrastructure tools that enables knowledge workers to opti-

mize their job performance.



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Oracle Enterprise 2.0: A suite of products offered by Oracle to incorporate increased worker produc-

tivity through the use of collaboration and social networking. Enterprise Content Management (ECM): Per AIIM, ECM is the strategies, methods and tools used to

capture, manage, store, preserve, and deliver content and documents related to organizational processes. ECM tools and strategies allow the management of an organization's unstructured infor-mation, wherever that information exists.

Enterprise Resource Planning (ERP): A computer based-system used to manage internal and external

resources including tangible assets, financial resources, and human resources. External Applications: Applications that are developed by third parties or customer organizations. Group Space: A collaboration space, or site within WebCenter allowing group members to collaborate

on content, blogs, wikis, etc. Hypertext Transfer Protocol (HTTP): A client-server computing protocol specific to web browsers

and web servers. Information Rights Management (IRM): Software offered by Oracle that allows for the encryption/

protection of documents once they leave the secure repository. Internal Applications: Applications that are developed by the same software organization (Microsoft/

Oracle). Java: Java is a programming language expressly designed for use in the distributed environment of

the Internet. It was designed to have the “look and feel” of the C++ language, and enforces an object-oriented programming model.

Knowledge Repository: The sum of all data stores across the company that contain structured and

unstructured data that is the Intellectual Property of the company. Knowledge Worker: Organizations’ team members who use information to accomplish work activi-

ties. Lightweight Directory Access Protocol (LDAP): Application protocol for querying and modifying data

using directory services running over TCP/IP. Metadata: “data about data.” The use of metadata is an emerging practice with close ties to infor-

mation management. Microsoft Composites: SharePoint 2010 building blocks for integrating business solutions. Microsoft Office SharePoint Services (MOSS): 2007 version of Microsoft SharePoint .NET: The Microsoft .NET Framework is a software framework that can be installed on computers run-

ning Microsoft Windows operating systems. It includes a large library of coded solutions to com-mon programming problems and a virtual machine that manages the execution of programs writ-ten specifically for the framework.

Oracle Access Manager (OAM): An Oracle user repository and single sign-on technology. Oracle Enterprise Manager (EM): Oracle product allowing for the administration of many other Oracle FMW products.



21

Oracle Fusion Middleware (FMW): General term for a line of several Oracle products, including Web-Center, UCM, OAM, etc.

Persistent Security: Continuous security applied to the Enterprise 2.0 system, processes and users –

inside and outside the firewall. Portlet: Pluggable user interface software components that are managed and displayed in a web por-

tal. Portlets produce fragments of markup code that are aggregated into a portal page. Security Assertion Markup Language (SAML): XML-based standard for exchanging authentication and

authorization data between security domains, that is, between an identity provider (a producer of assertions) and a service provider (a consumer of assertions).

SharePoint 2010: Microsoft’s Business Collaboration Platform for the enterprise and the Internet.

This Enterprise 2.0 application allows groups to set up a centralized, password protected space for document sharing. Documents can be stored, downloaded and edited, then uploaded for con-tinued sharing.

SAP: Multinational software development and consulting corporation, which provides enterprise soft-

ware applications and support to businesses of all sizes globally. Secure Enterprise Search (SES): Oracle product that adds search indexing capabilities to many differ-

ent types of sources, such as UCM, file system, database table, external web sites, etc. Service Oriented Architecture (SOA): A flexible set of design principles used during the phases of

systems development and integration. A deployed SOA-based architecture will provide a loosely integrated suite of services that can be used within multiple business domains.

Single sign-on (SSO): Application that allows for a single authentication for the user allowing them

access to several separate applications. Supply Chain Management (SCM): The management of organizations raw materials, inventory, and

products from supply to end-consumer. Task flow: Used within WebCenter. A packaged set of functionality that the user can add to his/her

personal space. These can also be added by the site administrator to any of the page definitions. Task flows make up the majority of the Spaces functionality and the power is the ability to use only the ones needed.

Universal Content Management (UCM): Oracle software package offering a secure repository to store

content, allow for workflow approvals, revisions, search, etc. User Interface (UI): General term referring to the user’s graphical experience in working with an ap-

plication. Visio: A program for Microsoft Windows that uses vector graphics to create diagrams. Web Parts: Also called a Web Widget, is an ASP.NET server control which is added to a Web Part Zone

on Web Part Pages by users at run time. The controls enable end users to modify the content, ap-pearance, and behavior of SharePoint web pages directly from a browser.

Web 2.0: The second generation of the World Wide Web, especially the movement away from static

web pages to dynamic and shareable content and social networking. WebCenter: Oracle’s portal based technology which is the catalyst to their Enterprise 2.0 product

set.



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WebCenter Spaces (WCS): The spaces component of Oracle WebCenter Suite 11g is an out-of-the-box

social networking solution that enables business users to create and manage group projects, dy-namic online communities, and personal work environments.

WebDAV: Web-based Distributed Authoring and Versioning. A set of extensions to the HTTP protocol

allowing edit and management of files through web servers. Wiki: Website that allows the easy creation and editing of any number of interlinked web pages via a

web browser using a simplified markup language or a WYSIWYG text editor. Workflow: Consists of a sequence of connected steps. It is a depiction of a sequence of operations,

declared as work of a person, a group of persons, an organization of staff, or one or more simple or complex mechanisms.

Web Service Definition Language (WSDL): An XML format for describing network services as a set of

endpoints operating on messages containing either document-oriented or procedure-oriented in-formation.



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Appendix A – Underlying Approach Purpose Microsoft and Oracle have both recently released new versions of their software:

▪ Microsoft SharePoint 2010 – Sites, Communities, Content, Search, Insights, Composites

▪ Oracle Enterprise 2.0 – Oracle ECM Suite and Oracle WebCenter Suite 11g

Much of this technology has been released in the last few months. Timing is appropriate to evaluate and share TEAM’s experience with the above solutions.

Although this paper considers business implications of the technologies, in-depth research underpins the content of this paper. Technical aspects and details of this information will be forthcoming sepa-rate from this paper.

Of the many product components offered by both software companies, TEAM focused this analysis on user interaction, content tools, collaboration, portals, business applications and workflow. Enterprise 2.0 is a broad term and can include areas beyond these topics. Some areas that are beyond the scope of this paper include: real-time communication tools (IM, voice, web conferencing, and E-mail), busi-ness intelligence, and performance indicators/data reporting.

Approach TEAM considered the following aspects for generating and assembling the information presented in this paper:

1. TEAM’s experience with implementing the respective software tools.

2. TEAM tested the current software versions (as listed in the Purpose section) in our lab environ-ment.

3. TEAM interviewed members of Microsoft’s testing team and individuals from Oracle’s product management.

4. TEAM validated certain components of our analysis against available sources such as TEAM cli-ent contacts, industry analysts’ reports (listed in the References section), publicly available product information, and TEAM’s Enterprise 2.0 practitioners.



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Appendix B – Software Product Evaluation

Section 1: User Interaction

Microsoft

Desktop Integration This is an area where SharePoint 2010 provides improvements over Microsoft Office SharePoint Server 2007. The User Interface (UI) in the web browser has been revamped and now presents the users with the ribbon interface. This is consistent with all Microsoft Office applications. This allows knowledge workers to remain in their Microsoft desktop productivity applications of choice - despite the release of a separate Microsoft product (SharePoint 2010). The UI remains consistent across both products.

SharePoint 2010 is integrated with all Microsoft Office 2010 applications including Visio and InfoPath. Some of the new features include:

▪ Office Backstage – This provides users with rich integration with Microsoft Office apps. The user can gain access to many SharePoint functions from within the Office app by using this function (e.g. updating content metadata from within Office).

▪ PowerPoint Broadcast – This allows users to share presentations from within the PowerPoint application.

▪ Document Co-Authoring using Office 2010 – This allows multiple users to work on different sections of the same document. This feature is handled through the Internet Explorer browser interface. Simultaneous edits by different users require that each user wishing to participate in the co-authoring process have Microsoft Office 2010 installed on their local machine.

▪ SharePoint Workspace 2010 to Manage Offline Documents – Offline documents can now be managed from workspaces in the browser interface compared to Microsoft Office Outlook in the previous version.

Findability This is an area in Microsoft SharePoint 2010 with some noticeable improvements over Microsoft Office SharePoint Server 2007. The core search capability of SharePoint 2010 is still limited to the repository and people search. This limitation means that knowledge workers may potentially waste time search-ing in a SharePoint solution for information that they expect to find in a consolidated search. The big-ger picture here is that an employee may recreate information that already exists in the company’s knowledge repository.

The FAST Search adds capability to enable users to search content not only across the SharePoint re-pository and external systems, but also allows users to search other data sources, such as file shares, Web sites, or line-of-business applications. However, it involves the overhead and extra license cost of an additional search product from Microsoft called ‘FAST Search Server 2010 for SharePoint’. Deter-mining if additional software costs are involved means understanding the license model between SharePoint 2010 editions: Foundation, Standard, and Enterprise.



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Oracle

Desktop Integration Oracle Enterprise 2.0 provides connectivity into a host of different desktop productivity applications, enabling knowledge workers to be more productive. The Oracle Desktop Integration Suite (Oracle DIS) offers the capability to integrate UCM and WebCenter Suite with desktop applications like OpenOffice, IBM Lotus Domino, Microsoft Office, Microsoft Outlook, and Windows Explorer.

Using Oracle DIS, the user is able to check in, update, and open documents directly from UCM while working in these native applications – without having to step outside their desktop productivity tool of choice. This enhances productivity for knowledge workers who interact with multiple file types (e.g. lawyers, architects). This is a smart way for organizations to implement a robust content management solution with a high degree of user adoption.

Findability Oracle offers prebuilt findability in its Enterprise 2.0 product set. Oracle Enterprise 2.0 has a wide vari-ety of objects associated with it. These include documents, people connections, discussions, wikis, an-nouncements, etc.

Search – Oracle Enterprise 2.0 natively integrates its enterprise search solution, Oracle Secure Enter-prise Search (Oracle SES), to provide knowledge workers with a search or “findability” tool that spans the various types of data and repositories that are critical to daily work tasks. For example, Oracle SES can search the following (Table 3) items in out-of-the-box with Oracle Enterprise 2.0.

Object Types Data Sources

▪ Documents

▪ Wikis

▪ Blogs

▪ Group Spaces

▪ Tags – all Web-Center “services” participate in the search – either live or crawl-based search

Business Applications Unstructured Data

Management Systems

▪ Financial Systems

▪ Human Capital Man-agement

▪ Employee Directory

▪ eLearning Systems

▪ CRM Systems

▪ Supply Chain Management

▪ IBM FileNet & Lotus

▪ MS SharePoint

▪ OpenText

▪ EMC-Documentum

Table 3



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Section 2: Social Environments

Microsoft Microsoft 2010 has improved the social software aspects of SharePoint 2010 to provide knowledge workers with more “Web 2.0” savvy tools to complete their daily work tasks. For example, extended profile management allows knowledge workers to provide a billboard like advertisement of their areas of expertise. This self-service delivery mechanism allows knowledge workers to explicitly outline their area of expertise thus reducing intrusion to their daily work tasks – ensuring higher levels of produc-tivity. Microsoft has updated other key components of their Social Software offering in SharePoint 2010. They include People Connections, Wikis/Blogs, Discussions, and Activity.

Personalization SharePoint 2010 provides basic personalization options to the users. There is little improvement in this area compared with the Microsoft Office SharePoint Server 2007 version; Table 4 highlights some of the functions that users can perform:

Extended Profile Management Users can add their own personal information to ‘My Site’. Users can change the content and design of their ‘My Site’ and include a public profile where they can share details like contact information and colleagues. Key features include:

User Profiles - The user profile allows users to self-administer both personal information and busi-ness knowledge. This enhances knowledge worker productivity because they do not have to contact and wait on IT resources to create a web site with the information.

My Site Users can configure and choose the information that would be displayed to others on their ‘My Site’. They can add features like wikis, blogs and social networking on their site.

Support for Multilingual User Interface

If the SharePoint site administrator installs the required language packs and activates the Multilingual User Interface (MUI) service, then people can switch between languages.

Audience Targeting Users can target content to any SharePoint groups or distribution lists.

Web Parts SharePoint 2010 builds on the Web Part model of the previous version and includes some new Web Parts to allow users to customize their SharePoint sites and Web pages.

Table 4



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Ask Me About – In this section users can add keywords or tags to their profiles allowing for addi-tional search capability related to personal capabilities and interests.

People Connections This is an area of improvement in SharePoint 2010 and includes the following updated functionality: tagging, bookmarks, rating, and commenting (note boards). Table 5 elaborates on these updates.

Wikis, Blogs, and Discussions These new features provide the following updates. Wikis allow more self service delivery for knowledge workers from a one-to-many audience without having to involve IT – thus knowledge workers can disseminate their information to the target audience in a faster and personalized man-ner.

SharePoint 2010 provides functionality to start discussions on group sites or on a content item. The discussion comments are posted as replies to the topic and are later available in the search results. This allows managers to capture the tacit knowledge within users’ minds. As more and more discus-sions happen online, more knowledge is captured and is available in the search.

SharePoint 2010 – People Connections Updates Feature Update Tagging Bookmarks Ratings Note Boards

Overview Two types of tagging are avail-able to the users - Social and Exper-tise.

Provides function-ality for social bookmarking and allows users to share bookmarks within their groups.

Users are able to rate the content within the reposi-tory on a five point scale. They can also attach their comments to the content.

This is a Web Part in SharePoint 2010, which provides users a place to post comments or discussions.

Business Applicability

Social tagging adds metadata to content and expertise tagging adds metadata to person’s profile, thus increasing findability.

Allows people to share bookmarks and build knowledge within an organization.

Ratings help increase the search relevance and comments are searchable as well. This increases the findability of infor-mation.

Allows increased and easy communi-cations across business units.

Table 5



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Shared Application Items

Figure 6 identifies that SharePoint 2010 allows users to share the following:

Oracle Oracle Enterprise 2.0 offers several social software options where a user can interact with other col-laborators or knowledge workers. This allows for improved work performance because the social soft-ware tools allow for faster and more convenient action on collaborative work tasks. WebCenter Spaces (within WebCenter Suite 11g) offers several social software options that permit a user to col-laborate with others in context of their work environment. This can assist in preventing information overload and can boost productivity. Oracle Enterprise 2.0 enables targeted interaction with peers and provides the self service option to personalize the work environment for knowledge workers – thus providing them with a more focused work environment.

Personalization Oracle WebCenter Suite 11g offers several ways for the user to personalize their experience. These are accessed from the personal space sidebar, allowing the knowledge worker to stay in the Oracle Enterprise 2.0 environment without switching applications on their system. This also saves organiza-tions from having to train employees on separate systems. These different ways of personalization are outlined in Table 7:

My Site Saved Searches Pages Favorites

Content Announcements Discussions Events

Table 6



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It is worth noting that Oracle Enterprise 2.0 has prebuilt integration with Oracle Real Time Decisions. Oracle Real Time Decisions adds advanced user segmentation for presenting information to Oracle Enterprise 2.0 Suite. This is a separately licensed product from Oracle Enterprise 2.0.

Extended Profile Management Oracle Enterprise 2.0 provides departments with a central location to focus on collaboration and so-cial networking – while identifying the right set of people in a business network. WebCenter 11g pro-vides rich out-of-the-box profile management services for knowledge workers that can aid in enhanc-ing the social intelligence of the business group (e.g. profile aggregation from HR systems that is an out-of-the-box feature.)

Personal Tags Tags applied to content or tag clouds. This allows a user to add custom metadata tags to content to make it easier for them to search at a later time.

Saved Searches Any saved searches within WebCenter the user has created can be reused.

Use Oracle

Composer to:

▪ Add/remove task flows in personal space – using the Composer application (where permissible) the user can add or remove task flows to the page. This allows them to see only their relevant items.

▪ Reorient task flows – the user can reorder the task flows on a given page. This allows them to put the items most accessed/most important at or near the top of the page.

▪ Change the layout of the page.

Buddies

Accessed from the sidebar, this is a list of users only visible to the creator. These are the WebCenter users who the currently logged in user has included to chat with using the integrated instant messaging system (like Oracle WebLogic Communication Server or Microsoft Live Communication Server)

Watched

Discussions

A user can specify discussion topics to watch, which are easily accessible from the sidebar.

Personal Notes The user has the ability to store small text notes for easy retrieval. This allows them to quickly store and retrieve small bits of information that would not typically be stored in a document. These are visible only the creating user, so they are able to store secure information here as needed.

Recent

Documents

Allows the user to quickly see the most recently viewed documents. Also provides a quick link to their personal folder where personal content is stored.

Table 7



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Some of this data is visible inside the People Connections service (see next section). The user has the ability to edit all of their personal information from the application – thus minimizing any “bottlenecks” waiting for a response from IT. Figure 8 depicts which data elements are available:

People Connections People Connections allows users to invite other users of the application to be included as a part of his/her social network. People Connections also allows the user to stay connected to other users, giv-ing him/her ability to email/instant message quickly from within the context of application interface. This also allows the user to search for others without having to involve IT since this information is stored in the organization’s integrated Active Directory/LDAP. Keeping users connected allows for easier collaboration on common work items, thus improving overall work performance.

Wikis, Blogs, and Discussions Oracle WebCenter Spaces includes wikis and blogs as task flows that can be added to a page. This al-lows for WebCenter security to be applied to these items, creating tighter integration within the over-all application.

Wiki style content and blog entries can be added to a group space and read by all group space mem-bers. This content is secure since only the appropriate users can view/edit the content. Finally, the content contained in wikis and blogs is included in search results, giving the user a single search source to find all necessary content. This is a powerful collaboration tool and adds to WebCenter’s social computing experience.

The Discussions service adds the ability for users to participate in a text-based conversation on a given topic, and to add watches to particular discussions of interest which appear as sidebar icons.

The discussion can be scoped to a particular group space or to the entire application. Topics are cre-ated to logically separate the discussion; users add content/comments to the discussion topic. The capability available with this feature is basic in nature. Consider using this content in context with other functionality and making it available within search to improve the utility benefits.

Picture Visual graphic or photo identifying the individual

Summary information Display name, department, email address, etc.

Employee information Employee type, employee number, etc.

Business contact information Phone numbers, addresses, etc.

Personal information City, home address, etc.

Table 8



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Shared Application Items Several items in WebCenter can be shared with other users. This allows for quick and effective col-laboration.

Table 9 identifies the items that can be shared in WebCenter Spaces:

Section 3: Cross-System Integration

Microsoft Most organizations require solutions for their various lines of business. At this point, the business deci-sion makers turn to their in-house IT development team or to an external implementation partner to develop the customizations for the business unit. This more than often results in the classic “IT as a bottleneck” situation.

Microsoft SharePoint 2010 delivers the concept called “Composites”. This allows users to create solu-tions using out-of-the-box SharePoint components and tools — without writing code or involving the IT team. It also allows IT teams to focus on higher priority projects and let’s the business owners focus on supporting business processes and promoting collaborative teamwork.

The concept of Composites within Microsoft SharePoint 2010 includes functionality like Business Con-nectivity Services, SharePoint Designer 2010, Workflows, Access Services, InfoPath Forms Services, and Sandbox Solutions.

Business Systems Integration Microsoft SharePoint 2010 has several strong integration capabilities with native Microsoft technolo-gies such as Active Directory, Windows Server, Microsoft Office Suite, InfoPath, Silverlight, and Visio. The main business application integration offered by SharePoint is connectivity with Microsoft Dynam-ics GP (formerly Great Plains). This prebuilt integration contributes to a productive experience for employees using those systems to complete work tasks. Microsoft SharePoint 2010 and Microsoft Of-fice 2010 include Microsoft Business Connectivity Services as an option for companies to connect to data located in sources beyond Microsoft data stores.

Duet has been available since 2005 to provide users with interaction between SAP and Microsoft Office environments. Duet Enterprise is planned for release the second half of 2010. It is offered to extend SAP business data & processes through Microsoft SharePoint 2010 and Microsoft Office 2010. The joint product from SAP and Microsoft boasts configurable templates and building blocks available with the product, in addition to “ready to use” capabilities for collaboration to SAP workflows and reports.

Business Connectivity Service (BCS) is introduced as the next generation of the Business Data Cata-logue (BDC) by Microsoft with Microsoft Office SharePoint Server 2007. BCS is available as one of the services in Microsoft SharePoint 2010. BCS allows users to connect to external data sources such as SAP, Siebel, and Oracle. It enables retrieval of external data from back-end business systems into SharePoint so that end-users can work with the data in a SharePoint environment.

Personal space Saved Searches Pages Favorites

Content Announcements Discussions Events

Table 9



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Microsoft Business Connectivity Services solutions use a set of standardized interfaces to provide ac-cess to business data. As a result, implementing solutions can be accomplished without the require-ment of learning programming practices for a specific system or adapter for each external data source. Microsoft Business Connectivity Services also provide the run-time environment in which ex-ternal data solutions are loaded, integrated, and executed.

Note: Microsoft Business Connectivity Services team has a useful blog site that contains use case type articles for developers and technology implementers. http://blogs.msdn.com/b/bcs/

Workflow Microsoft SharePoint 2010 uses Windows Workflow Foundation as its workflow engine. Windows Work-flow Foundation was first introduced in 2005 and is based on .NET Framework 3.0. A notable improve-ment in Microsoft SharePoint 2010 is sending and receiving messages with external systems through predefined programming methods in the Windows Workflow Foundation.

Visual Studio 2010 allows the developer to create and modify workflows, allowing them to deploy these directly to the SharePoint server. Visio 2010 can be used to create the models and supports the Business Process Modeling Notation (BPMN) standard. Once created in Visio, these workflows can be edited further in SharePoint Designer 2010. Note that this means Visio licenses are required at an ex-tra cost for the users modeling workflows.

Oracle Oracle Enterprise 2.0 is integrated with a number of closely related solutions. These integrations pro-vide managers with a contextual and familiar work environment for their employees. Oracle has placed emphasis on integrating Oracle Enterprise 2.0 with a host of related systems, e.g. Financial, CRM, Identity Management, and Business Process tools. The latest release of Oracle UCM 11g focuses heavily on prebuilt integration with line of business applications and the social aspect of the Oracle Business Process Management Suite 11g. The combined integration of Oracle Enterprise 2.0 with Busi-ness Applications and Business Process Management systems saves managers considerable time and budget by not having their IT equivalent build connectivity to provide context.

Managers can fulfill knowledge workers’ needs with Oracle Enterprise 2.0 for other use cases also. An example is the “Paperless Office” via Imaging and Forms Recognition technology. Oracle provides the ability to intelligently read the contents of the data and leverage it in the right context and correct business application – Financial, Supply Chain, Human Resources (HR) or others. Oracle Enterprise 2.0 integrations provide knowledge workers a panoramic and contextual view of the tools required to get their job done – without having to move to a different environment.

Business Systems Integration One significant value-add to Oracle Enterprise 2.0 is the existing prebuilt integration to a host of En-terprise Resource Planning (ERP) and Customer Relationship Management (CRM) business applications. This leads to effective implementation of the technologies, aids in best practice around process and use, and helps with reduction of staff training in additional systems.

There are several prebuilt software packages offered with Oracle Enterprise 2.0. These range from business applications like E-Business Suite, to workflow productivity tools that allow employees to benefit from prebuilt work processes. Oracle Enterprise 2.0 offers knowledge workers a central loca-tion to perform their daily work tasks. For example, Oracle Enterprise 2.0 allows end-users to stay in the user interface yet access content from the financials module of Oracle E-Business Suite or HR files in PeopleSoft. Oracle also offers the inverse – knowledge workers in Siebel CRM can access unstruc-



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tured content associated with a sales deal without leaving the Siebel application. Customers can ac-cess Oracle Universal Content Management and Oracle WebCenter Spaces data without even leaving their existing application interface.

In context, document image processing and document access solutions increase the efficiency of line of business operations, while providing a scalable and consolidated enterprise-class content manage-ment infrastructure that is easy for IT to manage in support of the organization’s business application needs. All this leads to satisfied knowledge workers and a productive organization.

Financial processes are often distributive in nature, requiring many approvals. They generate very large document volumes that are difficult to manage effectively. TEAM found that Oracle’s Content Management offers managers prebuilt connectivity to optimize process automation by coupling multi-ple knowledge workers’ resources (documents) with advanced business processes. This enables knowl-edge workers and decreases dependency on the IT group and thus the time to turn around IT task items for knowledge workers.

TEAM’s experience with Oracle Enterprise 2.0 and Business Applications integration greatly assisted in the following two uses cases:

▪ TEAM noted that in financial departments there is an opportunity to noticeably decrease costs and cycle times, while increasing process visibility and compliance readiness. Organiza-tions that have already deployed Oracle ERP solutions understand the benefits that can be achieved by automating key pain point aspects of procure-to-pay operations - from gaining early control of outstanding liability and expected cash flow requirements, to ensuring that early payment discounts are realized.

▪ TEAM’s experience with Human Resources customers notes that processes in the HR system are bogged down with paper - from recruiting and onboarding, to performance appraisals and benefits processing. The time and effort spent on managing paper documents decreases de-partmental productivity while increasing costs. For example, HR department users should be able to quickly locate and access an electronic copy of an applicant’s resume instead of hunting through a filing cabinet, and be able access online all of an employee’s documenta-tion attached to their HR employee records rather than having to access disparate systems to try to find the associated documents.

TEAM found that Oracle provides a ‘one-source dashboard’ to end-users, where they can view data for a wide variety of applications to help ensure a more productive knowledge worker requiring less IT involvement. This in turn frees IT resources for more mission critical IT tasks. Oracle Enterprise 2.0 has prebuilt integrations for PeopleSoft, JD Edwards, E-Business Suite, and Siebel.

Workflow Oracle Enterprise 2.0 offers workflow to enhance productivity via two key options – UCM Workflow and Oracle Business Process Management Suite.

UCM workflows are flexible options for managers to leverage automation of tasks for communicating with their teams for review/approval of these types of content items, regardless of their origin. Ex-amples of this type of workflow use are approval of contract updates or review and gating of cus-tomer project proposals.

Sample workflows exist in Oracle Content Management for AP processing and exception handling to augment the in-context experience. These can help customers save valuable cycle time in viewing, in data entry, and in instances where invoice processing exceptions need to be managed. These sample workflows are customizable to map to an organization’s specific processes. Continuous process im-provement can be facilitated with the included real-time business monitoring capabilities. The Busi-ness Activity Monitoring dashboard views offer visibility to in-flight processes for workload monitoring and to identify line of business process bottlenecks.



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Mashup tools in WebCenter Suite allow for easy creation of information and content driven processes. The Mashup tools and injection capabilities allow knowledge workers to get business processes synched to business requirements. Oracle offers a new feature in the Oracle BPM Suite 11g called “Social BPM”. These are prebuilt WebCenter templates to track the collaborative and social elements of evolving business processes. WebCenter encapsulates the Social BPM offering from Oracle.

Business Process Management (BPM) allows for broad implementation of workflows across various process requirements. Oracle BPM Suite includes several components including BPM, Business Process Execution Language (BPEL), and BPEL Process Manager, and Business Activity Monitoring. User interac-tive and/or system driven workflows can be created and run using BPM and BPEL methods. These workflows do not need to be tied to specific content, or any applications. These workflows are de-signed using graphical models created in BPM Studio or in JDeveloper. Oracle BPM 11g supports Busi-ness Process Modeling Notation 2.0. BPM is very flexible and can be integrated with almost any appli-cation, including UCM and WebCenter. The same modeling tools are integrated with the WebCenter portal and community tools: Oracle JDeveloper. There is no extra license cost for this tool.

Oracle’s BPM tools support a consistent and complete interaction throughout the application develop-ment life cycle. This is important to consider when embarking on a BPM project because the tools needed cradle-to-grave are available for use by all constituents within the life cycle. From Business Process Analysis to providing a view into the process activities is depicted in the Figure 2 below:

Section 4: A Secure Work Environment Authentication is validation of the user’s logon credentials; allowing them access to a given system. Knowledge workers prefer fewer security steps to access a system or data. There is a fine line be-tween reducing authentication steps (getting closer to the industry approach of “single sign-on”) and maintaining the integrity of the knowledge workers’ environment.

Authorization applies user permissions to resources within the overall knowledge system. Managers need to ensure knowledge workers experience minimal interruption as new systems and corresponding security options get added to the knowledge workers’ environment. Additionally, managers have to

Figure 2



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ensure the authorization of the system is designed so that knowledge workers do not have access to sensitive files (e.g. their own HR report), and that interaction with the IT Group is not required every time a new tool or solution is provided to the knowledge worker.

Rights Management provides the ability to protect content once it leaves the secure repository. Ac-cess to the content can be secured while it is in SharePoint or WebCenter, this function applies to content after it leaves the system (i.e. if the document is included in an email to an external user). While the technologies offered differ by Oracle and Microsoft, the main theme is to encrypt the docu-ment. When the user attempts to open the document, the proper security is applied and the user can only perform actions for which they are allowed - such as view, print, or copy.

Microsoft’s SharePoint 2010 and Oracle’s WebCenter Suite both have rich security integrations, and these are detailed below.

Microsoft

Authentication Microsoft SharePoint 2010 offers two main authentication methods: classic-mode and claims-based. Both methods provide strong authentication to ensure the integrity of Enterprise 2.0 systems. TEAM found that most Microsoft customers will require claims-based authentication because classic-mode does not support forms-based authentication. TEAM found Microsoft was able to provide single sign-on to SharePoint 2010 with Active Directory and additional third party products.

Authorization Microsoft SharePoint 2010 offers granular use of authorization which provides security on a wide vari-ety of “securable objects”. Default Site Groups and Permission Levels are designed into the system. SharePoint 2010 provides list-level, folder-level, and item-level permissions. SharePoint provides op-tions such as Permission Inheritance. This allows the IT Group to provide a highly flexible and tiered security model to managers. As a result, managers are better empowered to easily provide employees of different rank in an organization varying levels of data access. SharePoint 2010 provides default groups for the team site template. Those groups are Viewers (view only), Visitors (read), Members (contribute), Designers (design), and Owners (full control).

Rights Management Microsoft SharePoint 2010 does not offer native external security for SharePoint content. Active Direc-tory Rights Management Services (AD RMS) that is bundled with Windows Server 2008, will also need to be licensed separately. Managers that require security for their data outside the firewall have to ensure that the IT Group takes a few relatively easy steps to integrate SharePoint with AD RMS.

Oracle

Authentication In WebCenter Suite 11g users can avail of the self service option to update their password. This elimi-nates the need for the IT group involvement, and allows end-users to focus on more job specific tasks and less on “logistical” tasks. Oracle also provides single sign-on, enabling managers to provide trans-parent access to different tools in the Enterprise 2.0 environment.

Oracle mandatorily requires WebLogic Server for authentication of WebCenter users.



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Authorization Authorization provided in Oracle WebCenter Spaces 11g offers granular governance to various tools within the Enterprise 2.0 system, e.g. Group Spaces, Document Management (Oracle UCM), Calendar Events, Wikis, and Discussions. Oracle provides logical security elements that can be applied to the role, like Moderator (group space), Participant (view/edit to content), and Viewer (view only). This allows managers to have controlled security for use of the Oracle Enterprise 2.0 solution.

Tools such as Oracle Composer enable a self-service approach to content contribution for joint Team Workspaces in Oracle Enterprise 2.0. User group membership offered in WebCenter Suite allows man-agers to better control groups of users and their access to different Enterprise 2.0 tools (select appli-cations) or resources (certain Workspaces).

User security is integrated with the content repository (Oracle UCM). Users will only see the content that they have rights to, whether accessed directly in Oracle UCM or in WebCenter via the document manager task flow.

Rights Management Oracle Information Rights Management (Oracle IRM) is available as an Oracle Enterprise 2.0 and Oracle Fusion Middleware technology. Oracle IRM is licensed separate from WebCenter Suite 11g. Oracle IRM can be integrated with the content repository to provide an additional level of security. It also runs on Oracle WebLogic Server and can be deployed to both Windows and UNIX based operating systems. This allows managers to enable external security of their unstructured data with less dependency on the company’s IT group. Oracle IRM also offers full text search capability for the encrypted content in both Oracle UCM and SharePoint —as well as in the file systems of the end-users desktops.

Section 5: Adaptability to Change There are two main types of scaling – vertical and horizontal.

Vertical scaling is adding additional resources to a given machine running the application, such as ad-ditional CPUs and/or memory. Horizontal scaling calls for adding additional machines to the archi-tected solution. As long as the application can take advantage of multiple machines, horizontal scal-ing usually provides greater benefit from a performance improvement standpoint. Horizontal scaling also offers embedded disaster recovery, where if one machine fails, the other machine can take the full load until the first machine is back online.

Microsoft Microsoft SharePoint 2010 offers four main modes for the architected solution. Each mode is applica-ble to a certain type of deployment; from development to a full enterprise wide solution. The four main modes are as follows:

1. Single Server Deployment

2. Small Farm Deployment

3. Medium Farm Deployment

4. Large Farm Deployment

Two of these modes are described below.



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Single Server Deployment This deployment consists of one server running both Microsoft SharePoint 2010 as well as SQL Server. This is appropriate for very small implementations, such as an evaluation or a development instance. The deployment would look like the following (Figure 3).

Small/Medium Farm Deployment A small farm deployment introduces a multiple machine solution. In this scenario, the database is housed on a single (or clustered instance), while SharePoint is hosted on two machines. This offers limited high availability and fail-over.

The medium size architecture builds on the small farm deployment with three distinct tiers to the solution: the web-tier, the application-tier, and the database-tier. This solution can be scaled hori-zontally as needed to meet the needs of the organization as additional servers can be added to any tier. This medium farm deployment is the most common architecture and is pictured on the next page (Figure 4).

Figure 3

Figure 4



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Oracle

Single Node Architecture – Vertical Scaling WebCenter can be deployed in a single node environment where all the components are running on a single instance – as depicted in Figure 5 below .

In Figure 5, all of the WebCenter components (Spaces, Portlets, and Services) are hosted in the same instance of WebLogic Server and are all on the same physical box. The MDS (metadata repository) can be located on the same box, but typically is located in the organization’s database farm. This archi-tecture is relatively simple, and the scalability is limited to the amount of resources that can be ap-plied to the machine (i.e. how much RAM and the number/speed of CPUs applied). This architecture does not support any high availability or disaster recovery solution. This typically is a good solution for a development environment.

Clustered Architecture – Horizontal Scaling WebCenter can be deployed in a clustered environment, where the application is running on multiple machines. A load balancer can be used to direct traffic to the appropriate machine based on the al-gorithm set. This is pictured figure 6 below.

Figure 5

Figure 6



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The above architecture has all the applications running in the same instance of WebLogic server on both physical hosts; i.e. this has identical solutions linked on two machines that allow for greater per-formance. This leverages horizontal scaling, and is typically the best approach to enterprise wide ex-tensibility. This solution allows multiple machines to serve the same application to end-users, provid-ing improved performance. Disaster recovery and high availability is natively built into this architec-ture. If one machine fails, another machine in the cluster can pick up the load until the failed ma-chine is brought back on line. Finally, scaling WebCenter in this horizontal fashion allows an organiza-tion to easily add additional machines to the architecture to take on additional application loads.

See this white paper for more scalability details on the UCM/ECM content repository. [4]

www.oracle.com/us/products/middleware/content-management/ecm-extreme-performance-wp-077977.pdf

Section 6: Manageability Systems management is not limited to performance monitoring, restarts, and system level connec-tions (databases, external applications, etc.). Depending on an organization’s resources, a technical administrator (Network or Infrastructure Specialist) may perform systems management and applica-tion business rules management tasks – though organizations that can afford a more business savvy administrator may often realize more business value.

Microsoft Administration across Microsoft SharePoint 2010 has improved and provides visibility into fundamental aspects of the Enterprise 2.0 system. Here is a snapshot of the new and improved management capa-bilities in SharePoint 2010:

Access Service – This service allows IT staff to manage the Enterprise 2.0 solution from a remote lo-cation and, in essence, provides the option for 24/7 support to managers for mission critical Enter-prise 2.0 systems.

Managed Metadata Service – This new service in SharePoint 2010 allows contextual use of the Enter-prise 2.0 system by allowing users to contribute metadata (data about data) and by allowing IT admin-istrators to manage this metadata in a centralized manner.

Search Services – The vastly improved search service in SharePoint 2010 crawls knowledge worker data and indexes it for a faster response time.

User Profile Service – This service adds support for ‘My Site’ Web sites, profile pages, and social tag-ging – thus permitting knowledge workers to be more responsive in their role and independent of IT to execute on work tasks within the Enterprise 2.0 system.

Web Analytics Server – This service has improved in SharePoint 2010 but lacks some key components required for advanced reports. Analytics in SharePoint 2010 provides managers numerous channels of feedback, including how well a business web site is getting traffic, and the ability to search reports on key topics for employees, etc. – that all serve to provide a better Enterprise 2.0 “service” to employ-ees.

Overall, SharePoint Central Administration provides the ability for a system administrator to work ef-fectively with a manager to manage all workflows and applications in the SharePoint 2010 environ-ment.



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Oracle The management of the Oracle Enterprise 2.0 environment is a combination of product specific tools (within WebCenter Suite and UCM) and Oracle Enterprise Manager. The Oracle Enterprise Man-ager tool is included with Oracle Enterprise 2.0 out-of-the-box and is a comprehensive tool that pro-vides breadth (management of applications within and outside of the Enterprise 2.0 environment) and depth (advanced security and diagnostics).

Oracle Enterprise Manager is not limited to providing management for Oracle Enterprise 2.0. It pro-vides management of supporting (Fusion Middleware) and related (Fusion Applications) processes and applications. This ability to provide wide level management enables managers to make both technology and related business decisions more holistically. Due to the fact that Oracle Enterprise Manager can manage resources beyond Enterprise 2.0 solutions, IT staff roles can be consolidated.

Oracle Enterprise Manager can save managers money by providing visibility into more IT resources within the IT environment, thus allowing IT staff to understand what IT resources (hardware, appli-cations, storage, etc.) are being utilized – or underutilized. This level of transparency allows IT staff to better communicate to managers on how to optimize use of the Enterprise 2.0 environment.

3900 Northwoods Drive, Suite 350 - Arden Hills, MN 55112 +1 651 222 8326 [email protected] www.teaminformatics.com

TEAM Informatics, Inc. is a Minnesota-based software engineering firm with 200+ customers worldwide. TEAM spe-cializes in Enterprise 2.0 areas such as portal, enterprise content management, and business process management. Offerings include expert professional services, managed services such as support and data center hosting, formal training, and a growing set of Enterprise 2.0-related products. TEAM is privately held, owned by its 75 employees, and has experienced a 75% compounded annual growth rate over the past decade.