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Why Automate Appointment Reminders? You Won’t Miss Out On… WHY AUTOMATE YOUR APPOINTMENT REMINDERS? Sources: http://cis.org/record-one-in-five-us-residents-speaks-language-other-than-english-at-home http://www.physicianspractice.com/staff-salary-survey/2015-staff-salary-survey-results-national?GUID=615A853A-E0E4-4B4D-85BF-DCFF98011EDF&rememberme=1&ts=28042015 http://www.televox.com/downloads/housecalls/medical/reminder_casestudy.pdf http://www.televox.com/what-we-do/automate-patient-communication/ http://www.modernhealthcare.com/article/20121103/MAGAZINE/311039954 http://www.columbia.edu/~nl2320/doc/Health%20Informatics%20reminder%20systems.pdf http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1466756/ http://www.mgma.com/Libraries/Assets/Store/8523-Table-of-Content-MGMA-Performance-and-Practices-of-Successful-Medical-Groups.pdf http://www.mgma.com/blog/30-ways-to-reduce-patient-no-shows http://www.physicianspractice.com/patient-relations/combating-patient-no-shows-your-medical-practice http://medicaleconomics.modernmedicine.com/medical-economics/content/do-your-staff-salaries-measure?page=full Automated appointment reminders will help your practice run more smoothly, dramatically reduce no-show rates and better serve your patients. Options to include: Choose notification times Appointment details Confirmation/ cancellation Transfer to specific departments It’s less common for patients to confirm or cancel in response to a mailing, while phone, text and email notifications allow for instant responses. • 52% of practices that rely on mailed reminders have a no-show rate over 10%. Only 27% of practices that use phone reminders have a no-show rate that high. Automated systems are equipped for multilingual communication: • 21% of the U.S. population speaks a language other than English at home. That’s over 60 million Americans. 5:00-8:00 PM: After-hours window where calls are 20% more likely to reach a live answer. • To match that connection rate with manual calls, a practice would need to have staff making calls after business hours. 55% of “better performing” practices use an automated reminder system, according to the Medical Group Management Association. • 72% of practices where staff members manually make reminder calls say that staff could be better utilized for other office activities. Average front desk staff salary in a 2015 national survey • 71% of adults reported difficulty gaining access to healthcare, largely due to long wait times for an appointment. • With advance notice, practices can fill open slots with patients who need timely visits. 47% of practices that do not send appointment reminders have a no-show rate over 10%. Only 28% of practices that do send reminders have a no-show rate that high. Ensure your staff is able to efficiently handle appointment reminders on a daily basis. • Lack of time is cited as a key reason for 75% of practices that do not deliver appointment reminders. • 87% of practices that deliver automated reminders handle the entire day’s reminders in less than one hour. A Columbia University study found patients preferred reminders via: 1) Cell Phone 2) Home Phone 3) Text Message 4) Direct Mail & Email (tie) It costs $0.35 to mail a postcard. If you send 10,000 over the course of a year, that adds up to Limit no-shows Better serve patients Consistency is king Employ office staff more effectively $30,517 Utilize multiple channels Everybody's doing it Mailing postcards can get expensive Serving diverse patient populations Gathering instant patient response Personalizing your communication Experience better connection rates Patient no-shows and missed appointments cost the U.S. healthcare system billions of dollars every year. Healthcare practices can’t afford a high rate of patient no-shows, which makes automated appointment reminders a vital tool for success. Confirm Now Reschedule Cancel Physician/ provider names $3,500

WHY AUTOMATE YOUR APPOINTMENT REMINDERS?...Medical Group Management Association. • 72% of practices where staff members manually make reminder calls say that staff could be better

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Page 1: WHY AUTOMATE YOUR APPOINTMENT REMINDERS?...Medical Group Management Association. • 72% of practices where staff members manually make reminder calls say that staff could be better

Why Automate Appointment Reminders?

You Won’t Miss Out On…

WHY AUTOMATE YOUR APPOINTMENT REMINDERS?

Sources:http://cis.org/record-one-in-five-us-residents-speaks-language-other-than-english-at-home

http://www.physicianspractice.com/staff-salary-survey/2015-staff-salary-survey-results-national?GUID=615A853A-E0E4-4B4D-85BF-DCFF98011EDF&rememberme=1&ts=28042015http://www.televox.com/downloads/housecalls/medical/reminder_casestudy.pdf

http://www.televox.com/what-we-do/automate-patient-communication/http://www.modernhealthcare.com/article/20121103/MAGAZINE/311039954

http://www.columbia.edu/~nl2320/doc/Health%20Informatics%20reminder%20systems.pdfhttp://www.ncbi.nlm.nih.gov/pmc/articles/PMC1466756/

http://www.mgma.com/Libraries/Assets/Store/8523-Table-of-Content-MGMA-Performance-and-Practices-of-Successful-Medical-Groups.pdfhttp://www.mgma.com/blog/30-ways-to-reduce-patient-no-shows

http://www.physicianspractice.com/patient-relations/combating-patient-no-shows-your-medical-practicehttp://medicaleconomics.modernmedicine.com/medical-economics/content/do-your-staff-salaries-measure?page=full

Automated appointment reminders will help your practice run more smoothly, dramatically reduce no-show rates and

better serve your patients.

Options to include:

Choose notification

times

Appointment details

Confirmation/cancellation

Transfer to specific

departments

It’s less common for patients to confirm or cancel in response to a mailing, while phone, text and email notifications allow for instant responses. • 52% of practices that rely on mailed reminders have a no-show rate over 10%. Only 27% of practices that use phone reminders have a no-show rate that high.

Automated systems are equipped for multilingual communication:• 21% of the U.S. population speaks a language other than English at home. That’s over 60 million Americans.

5:00-8:00 PM: After-hours window where calls are 20% more likely to reach a live answer. • To match that connection rate with manual calls, a practice would need to have staff making calls after business hours.

55% of “better performing” practices use an automated reminder system, according to the Medical Group Management Association.

• 72% of practices where staff members manually make reminder calls say that staff could be better utilized for other office activities.

Average front desk staff salary in a 2015 national survey

• 71% of adults reported difficulty gaining access to healthcare, largely due to long wait times for an appointment.• With advance notice, practices can fill open slots with patients who need timely visits.

47% of practices that do not send appointment reminders have a no-show rate over 10%. Only 28% of practices that do send reminders have a no-show rate that high.

Ensure your staff is able to efficiently handle appointment reminders on a daily basis.

• Lack of time is cited as a key reason for 75% of practices that do not deliver appointment reminders. • 87% of practices that deliver automated reminders handle the entire day’s reminders in less than one hour.

A Columbia University study found patients preferred reminders via: 1) Cell Phone 2) Home Phone 3) Text Message 4) Direct Mail & Email (tie)

It costs $0.35 to mail a postcard. If you send 10,000 over the course of a year, that adds up to

Limit no-shows

Better serve patients

Consistency is king

Employ office staff more effectively

$30,517

Utilize multiple channels

Everybody's doing it

Mailing postcards can get expensive

Serving diverse patient populations

Gathering instant patient response

Personalizing your communication

Experience better connection rates

Patient no-shows and missed appointments cost the U.S. healthcare system billions of dollars every year. Healthcare practices can’t afford a high rate of patient no-shows, which makes automated appointment reminders a vital tool for success.

Confirm Now

Reschedule

Cancel

Physician/provider names

$3,500