Whiteinch Nursery School

Glendore Street

Glasgow

G14 9RZ

TEL: 0141 959 3823

Head of Nursery: Heather Yule

Email: headteacher@whiteinch-nursery.glasgow.sch.uk

Dear Parents,

You have been given a day for your child to start nursery. This will be a big occasion in

her/his life and s/he may feel tense, lonely or insecure. You too may experience some

of these feelings on their first day, which is why I have given you a nursery school

handbook. You will find lots of useful information in the handbook such as, our daily

routine for the children, what type of activities they may take part in, who our staff

members are and our curriculum. We are continuing to develop Curriculum for

Excellence over the coming year. There is also a list of Education Department

addresses, where to send a complaint if needed and much more.

I look forward to a happy association with you and your child. Please feel free to

contact myself if you have any questions about the school or handbook.

Yours sincerely

Heather Yule

Head of Nursery

In line with all other educational establishments Whiteinch Nursery School is

implementing the Curriculum for Excellence. Our aspiration for all children and for every

young person is that they should be successful learners, confident individuals,

responsible citizens and effective contributors in society and at work. By providing

structure, support and direction to young people’s learning, the curriculum will enable them

to develop these four capacities. The curriculum will complement the important

contributions of families and communities.

Successful learners with

* enthusiasm and motivation for learning

* determination to reach high standards of

achievement

* openness to new thinking and ideas

and able to

* use literacy, communication and numeracy

skills

* use technology for learning

* think creatively and independently

* learn independently and as part of a group

* make reasoned evaluations

* link and apply different kinds of learning

in new situations

Confident individuals with

* self respect

* a sense of physical, mental and emotional

wellbeing

* secure values and beliefs

* ambition

and able to

* relate to others and manage themselves

* pursue a healthy and active lifestyle

* be self aware

* develop and communicate their own beliefs

and view of the world

* live as independently as they can

* assess risk and take informed decisions

* achieve success in different areas of activity

Responsible citizens with

* respect for others

* commitment to participate responsibly in

Political, economic, social and cultural life

and able to

* develop knowledge and understanding of

the world and Scotland’s place in it

* understand different beliefs and cultures

* make informed choices and decisions

* evaluate environmental, scientific and

technological issues

* develop informed, ethical views of complex

issues

Effective contributors with

* an enterprising attitude

* resilience

* self-reliance

and able to

* communicate in different ways in different

settings

* work in partnership and in teams

* take the initiative and lead

* apply critical thinking in new contexts

* create and develop

* solve problems

CURRICULUM FOR EXCELLENCE

Every child during their week at Whiteinch Nursery School will access smartboard/computer, gym,

sensory and outdoor as well as the opportunity to choose a book to go home every Friday.

These planned sessions mean that it is essential your child attends every day otherwise they will miss

these valuable experiences. As well as the opportunity to participate in these areas on a planned basis

your child will have other opportunities to participate in all other areas.

You are welcome to visit the nursery school at any time with your child. Once your child has reached

the age of two years you are able to place their name on the school’s Register of Applications. You will

be notified when a place becomes available at some time after your child’s third birthday. Admission to

Whiteinch Nursery School is in accordance with Glasgow City Council’s Admissions Policy. Funding for a

part time place becomes available in the term after a child’s 3rd birthday.

Band 1 � Any child considered to be in need of

protection

� Children with very young mothers

� Looked after children

Band 2

� Deferred entry to primary

� Referral from Pre-Scat (Children with

Additional Support Needs)

� Referral from Psychologist

� Children with Additional Support

Needs

� Children in temporary accommodation

� Travelling children

� Children whose parents have special needs

including an acute mental health problem

Band 3

� Working parents/in education

� Referrals from external professional agencies

� Children with English as an additional language

� Sole supporter of family

� Chronic mental health problems

� Three or more children under five

� Multiple births

� Family stress

� All Glasgow children in pre-school year. Children

who have had their entry to primary deferred as

a result of parental choice and who are eligible

for funding

� Glasgow children who have reached their 3rd

birthday and are eligible for funding

Band 4

� Any child who lives within Glasgow City Council

and has not been admitted under Bands 1-3

Band 5

� Any child who lives outwith Glasgow City Council

and whose parents wish to enter into an

agreement with the Council for the service

provided

ENROLMENT

ADMISSIONS POLICY

WEEKLY TIMETABLE

Whiteinch Nursery School is a non-denominational, co-educational and multicultural school. We aim to

cater for the individual needs of your child in a bright, busy, secure, happy and stimulating environment,

conducive to learning through play and exploration. Each session at the nursery school aims to allow

your child to develop in the following ways.

Emotionally

Learning to be independent, confident and self-assured

Socially

Learning to share, to work with others, to take turns and have consideration towards others.

Physically

Co-ordination and balance, body awareness and development of motor and manipulative skills

Intellectually

Problem-solving, questioning, discussing and reasoning, observing and discussing their environment

The establishment has a duty to ensure that all our children have equal access to the curriculum,

supported as appropriate to their individual needs. This covers not only the content of planned

activities and teaching strategies but also minor adaptations to the physical environment of our

buildings to address the needs of children with physical or sensory impairments, including the relocation

of playrooms to the ground floor where feasible. We also need to ensure that parents and carers who

have a disability have equal access to information about their child. This will involve, for example,

relocating the venue for parents/carers meetings to facilitate physical access; provision of an

interpreter for people who have a hearing impairment; agreeing a phone contact system to provide

direct feedback to parents and carers.

Nursery Education aims to develop the whole child. We therefore aim to provide a broad, well balanced

curriculum suitable for a child’s individual needs – these needs include:

The need to play

The need to feel secure

The need to be accepted and appreciated

The need for self-esteem

The need to communicate

The need to explore and experiment

The child’s needs overlap and combine and in response to this the nursery school curriculum is broad and

integrated. Children learn through play, therefore a wide variety of play material and activities, geared

to the children’s needs are available through the different areas in the nursery school.

EDUCATIONAL AIMS

CURRICULUM

ADDITIONAL SUPPORT NEEDS/ACCESSIBILITY STRATEGY

We would advise you to dress your child in clothing which is both functional and comfortable.

Remember that we will be expecting the children to attend to their own toileting, be active on large

climbing frames and participate in messy activities including painting. Soft slip on shoes such as sand

shoes are recommended. Please DO NOT allow your child to bring toys, sweets, crisps or drinks from

home. Glasgow City Council has a strict policy that no football colours are to be worn to nursery. In

the interest of safety it is best not to allow your child to wear jewellery to nursery.

There are forms of dress which are unacceptable in the nursery school, such as items of clothing which:

a) potentially, encourage faction (such as football colours)

b) could cause offence (such as anti-religious symbolism or political slogans

c) could cause health and safety difficulties, such as loose fitting clothing, dangling earrings

d) carry advertising, particularly for alcohol or tobacco and

e) could be used to inflict damage on other children or be used by others to do so

Glasgow City Council is concerned at the level of claims being received regarding the loss of children’s

and young peoples’ clothing and/or personal belongings. Parents/carers are asked to assist in this area

by ensuring that valuable items and unnecessarily expensive items of clothing are not brought to

establishment. Parents/carers should note that the authority does not carry insurance to cover the

loss of such items and any claims submitted are likely to be met only where the authority can be shown

to have been negligent.

The Nursery has the facility to take full-time children and this can be discussed when you bring your

child to enrol.

Children and young people of parents/carers receiving Income Support, income-based Job Seekers

Allowance, working Tax Credit (where income is less than £6,240 and Child Tax Credit only (where

income is less than £16,190) are entitled to a free midday meal. Information and application forms for

free establishment meals may be obtained from establishments and from Grants Section at Education

Services headquarters.

Although we try to be as flexible as possible, it would be helpful if parents could ensure that their

children are collected at the correct time. This not only assists the staff, as they have a very tight

schedule for preparing the playrooms for the next session, but also for your child who can become very

anxious if left later. However, any parent who is experiencing difficulties should feel free to contact

the Head Teacher who will endeavour to accommodate them and their child’s needs wherever possible.

We look forward to a happy and a harmonious relationship with both yourself and your child whilst

attending Whiteinch Nursery School.

CLOTHING & LOST PROPERTY

LATE COLLECTION OF CHILDREN

MEALS

We make every effort to maintain a full educational service, but on some occasions circumstances arise

which lead to disruption. Establishments may be affected by, for example, severe weather, temporary

interruption of transport, power failures or difficulties of fuel supply. In such cases we shall do all we

can to let you know about the details of the closure or re-opening. We shall keep you informed by using

newsletters, text messages through Click & Go, nursery mobile phone, notices in local shops and

community centres, announcements in local places of worship and announcements in the press and on

local radio.

All educational establishments and services must take positive steps to help children protect

themselves by ensuring that programmes of health and personal safety are central to the curriculum

and should have in place a curriculum that ensures that children have a clear understanding of the

difference between appropriate and inappropriate behaviour on the part of another person, no matter

who.

As with other areas of the curriculum, you will be kept informed of the health and personal safety

programme for your child’s establishment.

Educational establishments and services must create and maintain a positive ethos and climate which

actively promotes child welfare and a safe environment by:

• ensuring that children are respected and listened to

• ensuring that programmes of health and personal safety are central to the curriculum

• ensuring that staff are aware of child protection issues and procedures

• establishing and maintaining close working relationships and arrangements with all other

agencies to make sure that professionals collaborate effectively in protecting children

Should any member of staff have concerns regarding the welfare or safety of any child they must

report these concerns to the Head of Establishment or the person deputising for the head of

establishment. He/she after judging that there may be grounds for concern regarding the welfare or

safety of any child must then immediately advise the duty Senior Social Worker at the local Social

Work Services area office of the circumstances.

The children are encouraged to have a loving and caring attitude towards others and be tolerant of, and

accept, different cultures. They are encouraged to form values such as respect, fairness and

forgiveness. Thus we hope to contribute to the formation of a harmonious society based on mutual

respect and concern.

INFORMATION IN EMERGENCIES

CHILD PROTECTION PROCEDURES

SOCIAL, MORAL & CULTURAL VALUES

Holidays & In-Service Days 2015-16

Return Date for Teachers Tuesday 11 August 2015

Return Date for Pupils Thursday 13 August 2015

September Weekend Friday 25 and Monday 28 September 2015

First Mid-Term Monday 12 to Friday 16 October 2015 (inclusive)

Christmas/New Year Wednesday 23 December 2015 to Tuesday 5 January 2016 (inclusive) * Please note that schools will close at 2.30pm on the last school day before the holiday

2016

2016 Return to School Wednesday 6 January 2016

Second Mid-Term Monday 15 and Tuesday 16 February 2016

Good Friday Spring Holiday (Easter)

Good Friday 25 March 2016 and Easter Monday 28 March 2016 Monday 4 to Friday 15 April 2016 (inclusive) * Please note that schools will close at 2.30pm on the last school day before the holiday

May Day Monday 2 May 2016

May Weekend Friday 27 and Monday 30 May 2016

School Close Friday 24 June 2016 * Please note that schools will close at 1pm on the last school day before the holiday

In-Service Days

Day 1 Tuesday 11 August 2015 All Schools

Day 2 Wednesday 12 August 2015 All Schools

Day 3 Thursday 24 September 2015 North West Area

Day 4 Wednesday 17 February 2016 All Schools

Day 5 Thursday 5 May 2016 (To coincide with Election)

All Schools

Please note on In-Service days children DO NOT attend school. These days are reserved for

Staff Development.

SCHOOL HOLIDAYS

To ease the trauma of settling into a nursery school for both parent and child, we enrol the children in small groups. The parent remains at the nursery with the child for the first week, or longer, if necessary. The parent will be invited into the playroom to join their child at play. Your child will be settled with a specific member of staff to offer a sense of security for the child and a close link for the parent in these initial stages of forming relationships. The staff aims at this stage are to ensure that your child is shown the play opportunities that are available, the basic routines of the playroom and to instil the fine qualities of socialising, sharing and giving consideration to the other children

THE DAILY ROUTINE

The daily routine includes a time for free choice, snack time group activities and an opportunity for singing and music.

FREE CHOICE Your child has access to every area in the nursery. They can choose to play alone, with a friend or participate in a group situation.

SNACK TIME

A time for social interaction with their peers and a member of staff. Milk and fruit are provided free and your weekly school fund contributions helps towards the cost of the snack.

ACTIVITIES Specific activities are prepared for the session, thus ensuring that children participate in a balanced and broad curriculum. This allows the staff to closely observe your child and assist them in operating the assessment programme in an efficient and effective manner.

WEEKLY TIMETABLE During the week your child will be able to access outdoor play, gym, smartboard and sensory room. It is therefore vital that your child attends every day, unless ill.

IMAGINATIVE PLAY This can take place in the house corner, dressing up or any imaginative area created in the playroom. Fantasy play is important to your child’s development and opportunities for dressing up and acting out real life and imaginary situations will be provided. The children’s imaginary play can be extended and planned; dramatisation with the use of puppets can lead to improved self confidence, self expression and use and fluency of language.

MUSIC Singing, dancing, exploring sounds, making and using percussion instruments, listening to a variety of music will all help to stimulate your child’s awareness and enjoyment of music. The nursery has introduced “Colourstrings” to the curriculum. “Colourstrings” is an internationally respected way of teaching music to young children as it is child-centred. The materials are colourful, stimulating and entice children to explore different musical concepts in an enjoyable and stimulating but structured way. The cost of each session is £2 per child. If you wish your child to participate please call into the office.

ENVIRONMENTAL STUDIES

To create an awareness of the changing patterns of day, seasons and weather. Your child will be encouraged to care for the environment by planting and growing flowers, fruit, vegetables and by caring for living creatures. We have obtained a Green Flag as an Eco School.

CONSTRUCTION

Through the use of large and small construction equipment your child’s creation helps develop hand/eye co-ordination, reasoning skills and the way things fit together, encompassing the development of a three dimensional perspective and perception.

LANGUAGE

Emphasis is placed on developing language skills, thus enabling your child to communicate in order to express their needs, desires and feelings. Many of the playroom activities are planned specifically to include vocabulary essential to maths and literacy.

In all areas of the nursery school playrooms the list of skills that can be acquired is not exhaustive

BACKDROP PLAN All the areas in the nursery school and the activities that take place within them are planned. Some areas are specific to one skill, while most areas are multi-skilled learning opportunities. The plan can take account of either a season, a festival or as part of the child’s world eg going to the Dentist. The plan is a useful vehicle that ensures that each area of the curriculum is being covered.

BOOK CORNER Storytelling is a medium through which the staff foster the enjoyment of books; understanding oneself and other people; the widening of general knowledge; the stimulation, wonder and curiosity; the development of concentration and listening skills and a motivation towards learning to read.

SAND & WATER

To develop physical skills; hand-eye co-ordination; manipulative dexterity skills; an opportunity to investigate natural materials, quantity and measurement and to observe their distinct qualities.

CREATIVE Art, craft and painting help develop creative skills and provide different media for expressing the child’s thoughts.

PLAYDOUGH This experience in malleable play affords the opportunity in manipulation and fine motor skills. These skills are essential for your child to hold a pencil with ease and efficiency and to handle scissors with confidence.

PHYSICAL APPARATUS Physical education activities focusing your child’s attention on precise ways of moving like running, jumping, stretching, rolling, sliding, crawling and climbing will serve to develop your child’s overall co-ordination.

JIGSAWS The skills acquired through the jigsaw table are many and varied, these being hand/eye co-ordination, manipulative, sequencing recall, reasoning and problem solving.

Contributions towards any given plan are at all times most welcome

SINGING/MUSIC TIME A wonderful opportunity for all the children to come together to participate in an enjoyable, communal activity

TIDY UP TIME The children are encouraged to participate in a group tidy-up-time. This involves hanging up aprons, cleaning paint pots, sorting toys, laying lunch-time tables, and general clearing up and care of equipment

ASSESSMENT

Assessment is part of the daily routine. It is ongoing and continuous. The assessment highlights any strengths or difficulties which your child may have. This allows for early intervention by speech therapist, psychologist, doctor or learning support teacher. If there is a specific problem we will discuss this with you and only with your consent will we then refer the matter to any other Agency.

WEEKLY CONTRIBUTIONS – SCHOOL FUND Your weekly contribution enables us to provide snack, baking ingredients and other expendables such as flour and food colour for dough. This money is also used for educational resources, birthday and Christmas gifts, parties etc.

ATTENDANCE/ABSENCE

Parents should notify the nursery school either by text or by phoning in the event of illness or absence. If you no longer require your nursery school placement then please inform the Head Teacher

FUNDRAISING Fundraising generally takes place once a year through a sponsored event. We depend on the money raised from this event and school fund donations to finance birthdays, Christmas, Chinese New Year, Divali etc. We also fundraise for various charities ie Ronald McDonald House, Comic Relief, Children in Need and Mary’s Meals.

TRIPS

The nursery organises trips throughout the year for the children. These trips cannot take place without the help and assistance from parents/carers. If you would like to help out on these trips please give your name to your child’s keyworker. Thank you.

BIRTHDAYS These are major occasions in a young child’s life. Children will make their own birthday cake for sharing with the other children. The children have a party with games, singing and they receive a card and small gift from the nursery.

STUDENTS Throughout the year we have students in training visiting our nursery to learn and observe the children and staff. These students are early education and childcare students and teaching students.

MEALS Meals are available for full-time children. Children of parents in receipt of income support may be entitled to a free midday meal. Please discuss this with the Head Teacher. A choice is offered which caters for religious or medical needs

STAFF JOB TITLE

Heather Yule Head of Nursery

Anne Lightbody Child Development Team Leader

Joanne McDonald Child Development Team Leader

Allison Laing Child Development Officer

Roisin Grimley Child Development Officer (Part time)

Colette Brown Child Development Officer (Part time)

Jane Forbes Child Development Officer

Laura Bryers Child Development Officer

Gail Armstrong Child Development Officer

Joanne Webb Child Development Office (Job Sharing)

Alison Youd Child Development Officer (Job Sharing)

Jacqui McVey Child Development Officer

Christine Gallacher Child Development Officer

Lynne Hazelton Child Development Officer (Part time)

Vinita Dade EAL Teacher (Part time)

Donna Hilson Leader of Early Learning Teacher

Carol McIntyre Dining Attendant

Fiona Brittain Clerical Assistant

Diane Johnstone Janitor/Cleaner

OPENING HOURS

School Roll (maximum) AM – 90 PM - 90

Monday – Friday

Morning 8.35am – 11.45am

Afternoon 12.50pm – 4pm

Full time by arrangement with the Head of Nursery

SCHOOL ADDRESS

Whiteinch Nursery School Tel: 0141 959 3823

Glendore Street Mobile: 07918331112

Whiteinch Email: Headteacher@Whiteinch-Nursery.

GLASGOW G14 9RW glasgow.sch.uk

STAFF INFORMATION

Transport is not normally provided for children attending nursery school.

In order to ensure the safety of your child you will be required to provide a name, address, and

telephone number of a responsible person who may be contacted in the event of an emergency. If, for

any reason, the contact person has to be changed you must inform the Head Teacher immediately.

It is the responsibility of the parent/guardian to ensure that children are taken to and from nursery by

a responsible adult. Head Teacher must be informed of any change in the normal daily arrangement.

It is very important that full details of your child’s medical history are provided when completing

admissions forms. This ensures that staff are as well prepared as possible for any health emergencies

which may arise. If your child becomes ill or has an accident while attending nursery school, every

attempt will be made to inform you. If the illness or accident is of a serious nature, your child will be

taken to Yorkhill Hospital for Sick Children’s Accident & Emergency Unit and you will be contacted and

advised to join your child at hospital. Children who are obviously unwell should be kept at home where

they will be more comfortable. Should your child require medication, this should, wherever possible, be

administered by the parent/guardian. However, in exceptional circumstances, arrangements may be

made for medication to be administered by a member of staff.

Written instructions from the parent/guardian and the child’s doctor must accompany the prescribed

medication.

In exceptional circumstances such as the anal administration of medications, the Head Teacher will

seek the advice of the Education Department and the community medical specialist and where necessary

will request that the parent/guardian/adult responsible for the child administer the medication.

If your child is suffering from sickness you should keep them off for 24 hours and diarrhoea for 48

hours.

Information on children and young people, parents and carers is stored on a computer system and may

be used for teaching, registration, assessment and other administrative duties. The information is

protected by the Data Protection Act 1998 and may only be disclosed in accordance with the Codes of

Practice. For further information please contact the Head Teacher.

The Race Relations Act of 1976 makes it unlawful to discriminate against someone because of his/her

colour, race, nationality, ethnic or national background. The Act makes it the duty of Glasgow City

Council to eliminate unlawful racial discrimination.

In 1999 the guidelines, ‘Dealing with Racial Harassment’ were issued to assist all teaching staff in dealing with such incidents.

TRANSPORT

SAFETY

MEDICAL AND HEALTH CARE INFORMATION

DATA PROTECTION ACT 1998

DEALING WITH RACIAL HARASSMENT

The adoption of an anti-racist approach should be seen as one part of the continuing attempt to improve

the quality of education.

Glasgow City Council recognises that support from the home is essential if these aims are to be

achieved. Every child in Glasgow has the right to be happy and secure at establishment.

Bullying behaviour will not be tolerated within Glasgow City Council’s educational establishments. All

children in Glasgow’s educational establishments have an entitlement “to work (and play) in a learning environment in which they feel valued, respected and safe and are free from all forms of abuse, bullying or discrimination”. (A Standard for Pastoral Care in Glasgow Establishments).

In 2009, Glasgow City Council published its revised Anti-Bullying Policy, incorporating the requirement

to record and report all discriminatory behaviours within educational establishments. All

establishments are required to review their policy in light of this. Parents and carers have a significant

role to play in helping to address this problem. For this reason any anti-bullying strategy must stress

the importance of partnership with the parents and carers of their children.

When the time approaches for your child to move to primary school (41/2 – 51/2 years) we will inform

you of the arrangements at local primary schools. We have links with the following primary schools:-

Whiteinch Primary School

Scotstoun Primary School

Jordanhill Primary School

St Paul’s Primary School

GOING TO SCHOOL

BULLYING

Please phone, text or email the nursery if your child is going to be absent for any reason. In the event

of your child being absent, and remaining absent without any communication from the parent/carer then

a text message or phone call will be made by the Head Teacher after a period of approximately 2

weeks.

The nursery school issues newsletters on a regular basis both by email and hard copy.

If you are settling your child and you are in the Parents’ Room please make your way immediately to the

nearest fire exit which is located at the bottom of the back stairs. Proceed into the playground and

make yourself known to a member of staff.

ABSENCE PROCEDURES

LIASING WITH PARENTS

ON HEARING THE FIRE ALARM

Glasgow City Council Education Services Privacy Statement

As the local authority our schools and early years establishments process information about children and young people in order to help administer education and care. In doing so we must comply with the Data Protection Act (1998).

This means (amongst other things) that the data held about children and young people must only be used for specific purposes allowed by law. The following information explains the types of data held, why that data is held, and to whom it may be passed on.

Types and use of data Data held by schools and educational establishments includes contact details, curriculum assessment results, attendance information, characteristics such as ethnic group, additional support needs and any relevant medical information. Our data includes information about individuals for whom it provides services, and the details of services provided. This data helps us:

• support learning and teaching

• monitor and report on progress

• provide appropriate pastoral care

• assess how well the school/establishment and Council are doing as a whole

• monitor progress and develop good practice in the services received

• carry out specific functions (such as social care)

• to evaluate and develop education policy and strategies

In addition, we may use this information for other legitimate purposes and may share this information where necessary with other bodies responsible for administering services to children and young people or where otherwise required by law. We also hold information about parents/carers, emergency contacts etc. that is provided in the annual data check. This allows us to carry out the Council’s functions as the education authority and may sometimes involve releasing personal information to other agencies and other parts of the Council, particularly in relation to child protection issues or criminal investigations, and it may also be used for research purposes (see the link below for more details regarding this). Information held by the school is, in legal terms, processed by Glasgow City Council. The Council is registered as a data controller under the Data Protection Act 1998 (number Z4871657) and all personal data is treated as confidential and used only in accordance with the Data Protection Act and the Information Use and Privacy Policy approved by the City Council. For more information on how we use personal information, or to see a copy of the Information Use and Privacy Policy, see www.glasgow.gov.uk/privacy.

Data rights and access

As a data subject (or the parent of a data subject), you have certain rights under the Data Protection Act, including a general right to be given access to personal data held by any data controller.

The presumption is that by the age of 12 a child has sufficient maturity to understand their rights and to make an access request themselves if they wish. If you are a parent of a child younger than 12, you would normally be expected to make a request on their behalf.

The Council may use this information for other legitimate purposes and may share this information where necessary with other bodies responsible for administering services to children and young people or where otherwise required by law. The Council also has a duty to protect the public funds it administers, and to this end it may use the information you have provided for the prevention and detection of fraud.

How parents can help

Your children arrive in nursery with experience, knowledge and a variety of skills developed in your

home. You know your own child better than we ever can. Therefore, if you have any concern regarding

your child, please do not hesitate to discuss the matter with us.

Complaints and Queries

If you are unhappy with any situation in the nursery school, or if you wish to know the reason why we

have any specific or set procedures please ask a staff member in the first instance.

Please also feel free to approach the Head Teacher at any time with any query pertaining to your child

or the school.

Appeals

If you are still unhappy with the Head Teacher’s response, then the issue can be further raised at a

higher level by contacting Education Services, 45 John Street, Glasgow G1 1JL or phoning 0141 287

5815.

Director of Education Customer Liaison Unit

Glasgow City Council Glasgow City Council

City Chambers Education Services (Complaints)

40 John Street City Chambers

Glasgow G1 1JL 45 John Street

Tel: 0141 287 4551 Glasgow G1 1JL

Tel: 0141 287 4895

Heather Douglas

Amanda Kerr Early Years Manager

Early Years Service Manager Glasgow City Council

Glasgow City Council City Chambers

Centenary House 40 John Street

100 Morrison Street Glasgow

Glasgow G5 8LN G1 1JL

Tel: 0141 287 5815 Tel: 0141 287 5815

The Care Commission

4th Floor, 1 Smithhills Street

Paisley

PA1 1EB

Tel: 0141 843 4230

GENERAL INFORMATION

LIST OF ADDRESSES

Although this information is correct at time of printing, there could be changes affecting any of the matters dealt with in the document:

a) before the commencement or during the course of the establishment year in question b) in relation to subsequent establishment years