Where We Have Been and Where We Can Go

How Technology Can Enhance

Working, Learning and Thinking in

Corporate Training

Tiffany MillerITEC 57427

April 29th, 2008

Overview

• Nature of Corporate Training

• Problems Before Technology

• Current Technology

• Future Technology

Nature of Corporate Training

Nature of Corporate Training

• Train as many people as possible

• Train as quickly as possible

• Spend the least amount of money

Nature of Corporate Training

MYTH: “More training will fix the problem.”

FACT: There are many factors that affect employee performance.

Nature of Corporate Training

Eight Performance Factors:

1. Skill & Knowledge

2. Capacity

3. Attitude

4. Conditions

Friesen, Kay and AssociatesClick to

follow link

Nature of Corporate Training

Eight Performance Factors (cont.)

5. Incentives

6. Standards

7. Measurement

8. Feedback

Nature of Corporate Training

Performance Factors that CAN be influenced by training:

• Skill & Knowledge• Attitude (sometimes)

All other performance factors need a solution not solely based on training.

Problems Before Technology

Problems Before Technology

Materials

• Hard to update• Expensive to replace• Time to reproduce• Not interactive/

engaging• Cost to mail

Problems Before Technology

Travel

• Expense to attend class

• Cost to operate classrooms

• Scheduling time out of office

Problems Before Technology

People

• More facilitators needed• More inconsistency of content delivered

Problems Before Technology

Practice

• Hard to simulate real-life

• Cost to constantly reproduce documents

Current Technology

Current Technology

Word Processors

Easy to…• create/update

documents• add graphics• reproduce materials

Current Technology

Intranet

• Houses documents electronically

• Accessible to all

• Always most current

• Print at will

Current Technology

Electronic Tools

• Podcasts

• Webinars

• Online Courses

• System simulations made in Captivate

Current Technology

Learning Management System

• Online class evaluations

• Online assessments

• Course scheduling

• Tracking

• Discussion boards

Future Technology

Future Technology

• Affiliated with American Society for Training & Development (ASTD)

• Promotes using technology for learning

• Online articles, discussions, resources, demos

• Large focus on new technologies

Learning CircuitsClick to

follow link

Future Technology

• Job aids built into the systems where/when you need them

• Training tools accessible from Blackberry phones

Electronic Performance Support

Future Technology

Virtual Worlds

• Remote collaboration

• Training• 3-D models• Gestures and

emotions• Networking

Future Technology

Artificial Intelligence

Greater ability to practice having customer conversations without affecting business results

Future Technology

Impacts

• More self-study for learners• Fewer facilitators• More designers• Higher bandwidths• Cost shifts from logistics/materials to

technologies/systems

THE END