There is no conflict situation that can be moved to a constructive resolution without mutual effective communication.

Effective communication can only occur when EI is actively used.

Steven W. Dickerson, LMSWUSDA Forest Service, CELT

CMP Program Manager

When you look at me what type of person do you think I am?

Diversity in the workplace is a wonderful thing – but it also challenges many of today’s government employees

who are in leadership positions. For managers and team-members alike, it can be difficult to navigate in a truly

diverse workplace made up of people of different cultures, races, creeds, body types, hobbies, genders, religions,

styles, generations, sexual orientations, and personalities. But understanding our cultural and social differences is a

major key to a high-performing, merit-based work environment.

And we all must actively have EI onboard to be our best

in all that we do.

It is you that defines who you are.

Steven W. Dickerson, LMSW

USDA Forest Service

CELT CMP Program Manager

Understanding Emotional Intelligence for Teams:The Top Seven Areas We Need To Keep In Focus

A. Not at allB. SomeC. Quite a bitD. I’m a pro

Poll: What’s Your EI Familiarity?How familiar are you with emotional intelligence?

There is a new normal in the Federal Sector. That new normal is that we all are being judged by a new yardstick; not just how smart we are, or by our training and expertise, but also how well we handle ourselves and interact with each other.

Some people will call these soft skills or people skills.

Top Seven AreasTeam Identity

Motivation

Emotional Awareness

Communication

Stress Tolerance

Conflict Resolution

Positive Mood

Emotional Intelligence (EI) is the name of a field of inquiry that explores how

human beings access their communications and behavioral skills to successfully manage and improve their

relationships and life conditions.

What is Emotional Intelligence?

People in a good mood select

higher goals, perform better,

and persist longer at tasks.

The higher the EI score, the more positive the prediction for success

in coping with environmental demands and pressures and in

meeting your targets .

WIIFM? WIIFMT?

Emotional and Social Intelligence (ESI) reflects the ability to recognize and manage your own emotions and to recognize and respond effectively to those of others.

It includes understanding those you engage with from the “big picture” perspective, and the ability to direct and adapt to adapt change.

What Is Team ESI?

Is Emotional Intelligence (EI) the name of a field of inquiry that explores how human beings access their communications and behavioral skills to successfully manage and improve their relationships and life conditions?

A.TrueB.False

1. Difficulty in handling change.

2. Not being able to work well in a team.

3. Poor interpersonal relations.

Derailment

1. How to identify and develop the seven core behaviors of emotional effectiveness for success.

2. How to rapidly generate candid team conversations about what does—and doesn't—work well on the team.

3. How to use emotional intelligence skills to integrate

individual goals into team goals and build buy‐in.

4. When to move in each of the three directions on the

emotional compass.

5. The biggest challenge to productive teamwork.

The Five Objectives for Today

Identify and develop the core behaviors of emotional effectiveness at the individual and team level.

Objective #1

From Emotional Intelligence to Collaborative Intelligence TM A TEAM MODEL

Team Identity

Team Identity

Motivation

Emotional Awareness

Communication

Stress Tolerance

Conflict Resolution

Positive Mood

How well the team demonstrates belongingness, a desire to work together, and a sense of clarity around the role of each member.

Brings with it a high level of loyalty if highly recognized.

How well the team demonstrates belongingness, a desire to work together, and a sense of clarity around the role of each member is called what?

A.Team PurposeB.Team StandardsC.Team IdentityD.Team Harmony E.I Don’t Know

Team Purpose

Team Standard

s

Team Identity

Team Harmony

I Don’t K

now

0% 0% 0%

100%

0%

Motivation

Team Identity

Motivation

Emotional Awareness

Communication

Stress Tolerance

Conflict Resolution

Positive Mood

Considers the energy levels of – and responsibilities within – the team, and whether or notcompetition is working for oragainst the team

Requires knowing and meeting desires, setting stretch goals, reinforcing success, and being persistent.

Emotional Awareness

Team Identity

Motivation

Emotional

AwarenessCommunicati

on

Stress Tolerance

Conflict Resolution

Positive Mood

Considers the amount ofattention the team pays tonoticing, understanding, andrespecting the feelings of team members.

Is a critical factor in motivation, productivity, and a team’s ability to collaborate.

Is central to the success ofevery team.

Communication

Team Identity

Motivation

Emotional Awareness

Stress Tolerance

Conflict Resolution

Positive Mood

Communication

Is the framework that provides a setting for feedback on every matter, how well team members listen, encourage participation, and discuss sensitive matters.

Is of central importance forevery kind of team interaction.

Stress Tolerance

Team Identity

Motivation

Emotional Awareness

Communication

Stress Toleranc

e

Conflict Resolution

Positive Mood

Gives the team a reflection of how well it’s doing in managing the pressures of workload, time constraints, and the real needs for work‐life balance.

Is the closest of all scales to Psychosocial and physical health.

Conflict Resolution

Team Identity

Motivation

Emotional Awareness

Communication

Stress Tolerance

Conflict Resolution

Positive Mood

Addresses how constructivelythe team conducts the process of disagreement and whether or not the team is able to deal with adversity to enhance its functioning, rather than being caught up in the conflict.

Is essential for productivityand creativity.

Positive Mood

Team Identity

Motivation

Emotional Awareness

Communication

Stress Tolerance

Conflict Resolution

Positive Mood

Highlights the level ofencouragement, sense ofhumor, and how successfulthe team expects to be.

Is a major support for a team’s flexibility and resilience.

The heart of a “can‐do”attitude.

How do you build an energized attitude in your team?

Generate candid team conversations

through insightful and confidential questions to

all, for example with the Conflict Dynamics Profile (CDP), or Team Emotional and Social Intelligence Survey (TESI).

Objective #2

Comparison of individual to team attitudes can be enlightening.

Candidly discuss:

How do we handle emotions in our workplace?

How does our team handle emotions?

How to demonstrate leadership courage.

Comparison

In a team:

The ability to understand one another’s emotional expressions explained 40% of the variance in team performance.

Team Performance

Use EI skills to integrate individual goals into team goals and build buy in: “I want more meaningful work.”

Possible responses:

Conduct a group discussion connecting the dots between tasks, purpose, and outcomes.

Ask:

“Is the work more meaningful than realized?”

“Could the purpose be refocused and improved?”

Objective #3

Be aware of strengths and weaknesses –

at individual and team levels.

Communicate to motivate.

Leverage positive mood.

Overall

Applying the seven EI skills to know when to move in each of the three directions:

Move toward when…

Move against when...

Move away from when...

Objective #4

The biggest challenge to effective teamwork.

Failure to listen and understand how to ACT together.

With success the team moves toward…

Collaborative Intelligence!

Objective #5

Collaboration is a composite skill that emerges from the masterful use of your ESI skills.

Team Collaboration

“I not only use all the brains I have, but all I can borrow.”

President Woodrow Wilson

Results happen when you:

Acknowledge

Express Gratitude

Respect

…at the individual and team levels.

Organizational (Team) Action

“Michael, if you “ can’t pass, you can’t play.”

Coach Dean Smith to Michael Jordan in his freshman year at UNC

With 5 633 career assists and over 32 000 points scored, it’s clear that Michael Jeffrey Jordan not only learned to pass, he and the Chicago Bulls learned a lot about how teamwork yields exceptional performance & sustainable value to the bottom line.

This is the type of person I hope you see when you look at ME.