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When BPM goes social: Add collaboration capabilities to your BPM Apps
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W H E N B P M G O E S
SOCIALAdd collaboration capabilities to your BPM Apps
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AGENDA
• About BonitaSoft
• About Bonita Open Solution
• Social BPM : use cases
• Demo
• How BonitaSoft can help you
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ABOUT BONITASOFT
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KEY MILESTONESDemocratizing BPM for more than 10 years
• 2001 Bonita project is founded
• 2003 Bonita project is supported by Bull S.A.
• 2008 Bonita 4 is released | 100,000 downloads
• 2009 BonitaSoft is founded in Grenoble, France
• 2010 Bonita Open Soluton 5 is launched- Paris & San Francisco offices are open
• 2012 BonitaSoft signs its 450th customer
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FUNDING
• 2009 | €2.5 Millions1st round: Ventech and Auriga Partners
• 2010 | €2 MillionsAdditional 1st round: Ventech and Auriga Partners
• 2011 | €8 Millions2nd round: Ventech, Auriga Partners and Serena Capital
€12.5 Millions to to fuel continued worldwide growth
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#1 IN OPEN SOURCE BPM
• 1,500,000 DOWNLOADS
• 45,000 COMMUNITY MEMBERS
• 500 CUSTOMERS
• 100 EMPLOYEES
• 60 TECH & SI PARTNERS
AWARDS
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“Bonita Open Solution is the only open-source product that meets Gartner's definition of a BPMS.”
Open Source BPM report, June 2011
500 CUSTOMERS IN 60 COUNTRIES
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EXAMPLE USAGE SCENARIOS
HELP DESK SALES ORDER MANAGEMENT
E-GOVERNMENT
Internal ticketing / support request
applications
Automated sales order
management
E-Government apps (centralized
& clustered)
Canary Islands
Key benefits:response times
significantly reduced
Key benefits:increased processing
capacity by 30%
Key benefits:dramatically
reduced admin. costs
WHAT WE DO.
HOW WE DO IT.
• Graphical Studio
• Business & Tech collaboration
• Processes + Apps + Analytics
• Process templates
THE BENEFITS.
• Improved collaboration
• Fast IT alignment to business
• Easy to update & maintain
• Immediate ROI
Delivering Business Efficiency by turning Processes into Applications
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ABOUT BONITA OPEN SOLUTION
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DESIGN.
Bonita Studio
• Notation BPMN 2.0
• Customized per user profile
• Drag-n-drop application development
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CONNECT.
… to almost any Information System
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RUN.
In Bonita UserXP Inbox or as a standalone application
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ARCHITECTURE
Bonita User Experience
• Manage tasks• Monitor processes
Bonita Apps Your Apps
ConnectorsBAM
BI/KPIsUser
Mgmnt.Task
Mgmnt.ProcessMgmnt.
Bonita Execution Engine
DB
LDAP
CRM
…
ERP
API (Java,EJB, Web Service)
Bonita Studio (clients)
IS
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SOLUTION BENEFITS
Business Users (process owners)
• Build the most productive process for your department
• Quickly discover bottlenecks in your process• Process more items with the same headcount• React more quickly with real-time monitoring• Get IT deliver the system you expected
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SOLUTION BENEFITS
Technical Users
• Easily capture business requirements• Quickly deploy web based applications for the
End Users• Fast connect End Users to other systems• Monitor the performance of the application to
ensure no loss of productivity• Prove technical value through increased
department productivity
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SOLUTION BENEFITS
End-Users
• Better prioritize which task(s) need to be completed first
• More quickly complete the tasks assigned to them• Gain a better understanding of what has been
completed during the process • Collaborate with other users to more quickly
complete the process
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USE CASESSocial media + Bonita Open Solution = improved collaboration
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IDENTIFICATION + REACTION
Tweet#question
« delivery? »
Communitymanager
Marketing LogisticsAfter-sales
Tweet#answer
« currently being sent »
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OTHER CASES
• PROCESS MILESTONES NOTIFICATION
> Providing visibility on the state of a process in the in the logistics chain
• NEEDS DETECTION
> Social networks can be used as alternative sales channels
• “BAD BUZZ” DETECTION
> Automate the detection system customer dissatisfaction and respond promptly
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DEMO
Use the Salesforce.com’s tool for collaboration as a notification interface
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LEAVE REQUESTS MANAGEMENT USING CHATTER
• The employee fills the leave application form
• The manager is notified through Chatter and accesses the request
• If the request is validated, the HR manager is notified and confirms the request
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DEMANDE DE CONGÉS VIA CHATTER
NotificationsRequest
Payroll system
Update
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HOW CAN BONITASOFT HELP YOU
Commercial offerings
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COMMERCIAL OFFERINGSWe support your projects and accelerate their success
• Professional Services- Training- Certification in development and administration- Consulting: On-Site or Remote
• Annual Subscription Pack (SP)- Gold or Platinum Technical Support - Features to facilitate collaboration, speed development, aid
testing and deployment
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CONSULTING SERVICES
• Process DesignDefinition and agreement among stakeholders
• Evaluation of ImpactOn hardware, existing software, external data, etc.
• Process OptimizationFeedback to business to adjust the process to ensure it is optimized from a technical and business prospective
• Testing Ensure business requirements match implementation
• ProductionPerformance and growth are ensured
BONITASOFT SUBSCRIPTIONS
Team collaboration• Shared repository
• Productivity features
Business driven• Process templates
• Custom profiles
Mission-critical• Monitoring
• Error management
Subscription Packs• Commercial license
• Professional Support
• Software Upgrades
Bonita Open Solution• Open source license
• Free of charge
• Community support
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SUBSCRIPTION PACK ADDED-VALUE
Accelerate your project with productivity features: • Increase collaboration and communicate with your
stakeholders and colleagues• Advanced productivity• Business process templates ensure fast progress
Secure your project from the beginning: • Incident management• Bug fixing
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• Shared repository• Development productivity• Documentation generation• Search• Custom reports & dashboards
• LDAP synchronization• Secure graphical Web Services discovery
• Salesforce Connector• Built-in document mgmnt.• Generate PDF from data• Custom look-n-feel
• Gold professional support
• Custom profiles• Process templates:HR, Finance, Quality& IT management
• Enterprise document management (CMIS)
• SAP Connector
• Gold or platinum professional support
• Resource monitoring• Process monitoring• Error management
• Gold or platinum professional support
• Graphical modeling • User preferences• Connectors, e.g.: Email, Secure Web Services, Drools
• Form designer• BPMN 2.0• Versioning• Simulation• Multi-tenancy• Widget hints, tooltips• Online documentation• User guidance
Collaborative environments Advanced environments Mission-criticalFor first projects
BONITA OPEN SOLUTION EDITIONS Subscription Packs
Open Source Teamwork Efficiency Performance
Teamwork
+ Efficiency
+
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CUSTOMER SUPPORT LEVELS
Support levels Gold Platinum
Support Hours 9am to 5pm on business days 24/7
Number of Contacts 2 5
Support Portal Yes Yes
Phone Support No Yes
Number of Cases Unlimited Unlimited
Initial Response Time (S1) 3 business hours 2 hours
Patches Yes Yes
Online Resources Getting started guides Full access to Knowledge
Base
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TIME ZONES OF REFERENCE
From GMT+1(CET)ParisBerlin
Madrid
To GMT-8(PT)
San FranciscoLos Angeles
Vancouver
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ACCELERATE YOUR BUSINESS SOLUTIONS
Human Resources- Recruitment & Selection- On-boarding- Paid Time-Off
Corporate Finance- Procure-to-Pay
Quality Management- Process Governance
IT Management- Claims Management
More to come …
Corporate Function Process Templates
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QUESTIONS
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THANK YOU, AND…Stay connected with us!
CORPORATE WEBSITE
• Product & Services descriptions
• References & Use Cases
• Webinars & White papers
twitter.com/bonitasoft
facebook.com/bonitasoftbpm
linkedin.com/groups?gid=3182097
youtube.com/bonitasoft
OPEN SOURCE COMMUNITY
• Forums
• Contributions
• Source Code