Love every moment July 18, 2014 1

C R E A T I N G M E M O R I E S W O R T H R E P E A T I N G®

Volume 38; Number 12 July 18, 2014

WHAT’S HAPPENING

As we eagerly await the opening of Dollywood’s DreamMore Resort in summer 2015, we wanted to give Dollywood Guests and Hosts a glimpse inside our new Preview Center.

Located on Showstreet between Showstreet Palace Theater and the Sweet Shoppe, the Preview Center opened this week. The Preview Center welcomes everyone inside to see two videos—one featuring Dolly and another with conceptual renderings of interior and exterior spaces. If you’ve not seen these beautiful images, you’re in for a real treat!

The Preview Center also features a touch-screen monitor where Guests can join Dollywood’s DreamMore Resort’s exclusive Founders Club, a community of family and friends who share in the excitement and development surrounding Dolly’s first resort. Preview Center visitors can sign up for the resort’s newsletter or connect via social networks for the latest updates and news. Plus, there’s a fun photo opportunity for Guests to enjoy with a gigantic rocking chair.

As Guests visit the Preview Center, they’ll likely have more questions about our new resort. For your conversations with our Guests, the following information about Dollywood’s

DreamMore Resort may be helpful: • Opens summer 2015• 307 rooms & nine different room types—something for everyone! • Spa & Salon• Full-service farmhouse-style restaurant • Indoor & outdoor pools• Door-to-door transportation to both parks • Dolly’s celebrity suite where Guests can stay when Dolly’s away• Meeting space with terraces providing beautiful views• Retail shop Help spread the word about Dollywood’s DreamMore

Resort by inviting our Guests to drop by the Preview Center for a visit. Hosts are encouraged to stop in, too. In summer 2015, our first Guests will be dreaming with us in this beautiful, 307-room resort just a stone’s throw from Dollywood, and our Guests and Hosts are excited about this new addition to our Dollywood family. Stop by the Preview Center on Showstreet for a peek inside this very special place where families can love every moment!

Dollywood’s DreamMore Resort’sNew Preview Center Open on Showstreet

The construction fence is down, and the Dollywood’s DreamMore Resort Preview Center is open on Showstreet.

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Celebration Central

Let’s celebrate with the Wild Eagle team for setting a new throughput record of 869 riders in one hour. Congratulations on such great teamwork while also maintaining safe and friendly service.

The Operations team also set a new record for serving a record number of Guests in our fireworks viewing area by more than doubling the team’s average number of Guests.

Congratulations to the Red’s Diner team and the Aunt Granny’s team for being the first 2 locations to reach $1 Million in sales this season.

VOTEDollywood for

Best Theme ParkDollywood is in the running

for Best Theme Park in USA Today’s 10Best Readers’ Choice contest. You have until Aug. 11 at noon to vote for Dollywood, and you can vote once per day. Dollywood is one of 20 theme parks in the U.S. vying for the top honor.

You can rock the vote at http://www.10best.com/awards/travel/best-theme-park/. Share the contest URL with friends and followers via your social networks, too.

Vote daily, and help Dollywood take home the Best Theme Park Award!

Foods Supply Hosts—Always in Demand

One reason the Foods team has such success serving our Guests is due in large part to the Hosts responsible for supplying the many items sold in our food stands located in Festivals, The Village/Country Fair, Craftsman’s Valley and Showstreet areas. Before the first Guest steps foot in the Park, 120 cases of bottled drinks, 300 gallons of Coca-Cola syrup for drink fountains, 930 bags of cotton candy, 1,800 gallons of Dippin’ Dots, approximately 2,000 pounds of ice, many cases of cups, mugs, napkins, and other essentials are distributed—just to get the stands open for business. Before Park opening, the hardworking supply Hosts have completed a full day’s work—but it’s only the beginning. Maintaining the booths’ stock throughout the day requires the additional distribution of more than 250 cases of bottled drinks, 500 gallons of Coca-Cola syrup, 1,500 bags of cotton candy, and more than 20,000 pounds of ice. Thanks to supply Hosts Ty Hodge, Stephen Peaks, Alex Vest, Donald Blair, Jaighen Wilson, Dylan Palmer, Joe Calio, Daniel Lamon, Justin Baker, Andrew Brown, Bo Simcox and Lance Clemens, our Park’s food stands run smoothly and are always equipped to meet the needs of our Guests.

Foods Supply Host Daniel Lamon keeps the drinks iced down so Guests can enjoy a cold drink on hot summer days.

Concessions Host Andrew Thompson welcomes Guests at our new fresh fruit cart/stand located between Showstreet Snacks and Showstreet Bakery is open. Offerings include apples, oranges, bananas, and watermelon slices as well as mixed fruit cups with grapes, honeydew, cantaloupe, and fresh pineapple slices, all perfectly refreshing on a Great American Summer day!

this ‘n’ that

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Sunday Sing Aug. 3Dollywood’s second annual Sunday Sing in the Dr. Robert F. Thomas Chapel takes

place on Sunday, Aug. 3, from 11:30 a.m. to 12:15 p.m. Guests and Hosts are invited to sing favorite hymns and enjoy fellowship.

Host Party 2014—Save the Date!Mark your calendars for Thursday, Aug. 21, for our 2014 Host Party. More details

will be provided in the next issue of What’s Happening.

2014 Service Award BreakfastThe 2014 Service Awards Breakfast takes place on Wednesday, July 30, at 8 a.m. in

the Blue Ribbon Pavilion. Eligible Hosts will be recognized for their years of service with Herschend Family Entertainment Corporation. If you have questions, please contact Betty Rowe in the Benefits Office at (865) 428-9412.

SAFE Y MattersSimple Safety Reminders

Please take a moment to read a few important safety reminders that apply to everyday tools and situations. Remember: Safety is our No. 1 priority, and it starts with YOU!

Using chemicals:• Read the warning labels• Wear the proper gloves, safety glasses and/or face shield• Know the MSDS (Material Safety Data Sheet) location

Performing equipment or ride maintenance:• Lock out and tag out• Drain built-up energy• Do not remove another Host’s lock

Working on ladders:• Don’t climb a ladder unless you are trained and signed off to use one• Always place on level ground• Open ladder fully• Inspect ladder for broken parts• Never stand on the top two steps• Never go beyond the third step without someone holding the ladder

Using power hand tools:• Inspect cord and plug for exposed wires or missing ground prongs• Do not operate tools unless you are trained and signed off to use them• Wear the proper PPE (personal protection equipment)

Using golf carts, forklifts, etc.:• Do not operate unless you are trained and signed off to use• Drive at walking speed in the Park• Inspect lights, brakes and hydraulic lines before use

Using chainsaws, mowers and weed trimmers:• Do not operate unless you are trained and signed off to use• Hard hats, hearing and eye protection are required• Inspect the chain for proper fit and sharpness• Hold chainsaw with both hands

SeasonalAttractions Team MemberCookFoods Assistant Team LeadHouse & Grounds Female SweeperYear-RoundAdvertising & Season Pass Man-agerEmployment ManagerIT Support TechnicianPublic Relations ManagerSocial Media Manager

Foods Assistant Team LeaderLifeguardMerchandise Team Member

Customer Service Representative Housekeeping Team Member

Sales & Marketing Director General Manager

Please direct friendsand family to apply at

Dollywoodjobs.com.

FRIENDLYHosts Needed

OpportunityOUTLOOK

Congratulations . . .

Craig Alleman and Norm Blum, most recently Parking team members, were promoted to Safety Trainers for the team.

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Humana’s dream is to help people achieve lifelong well-being. We want Dollywood Hosts to live happily and enjoy good health, so we offer these health tips. For more healthy living tips, go to humana.com/resources/healthy_living/wellness_tips.

Nuts: A very sane way to lower your cholesterolThe studies about how good nuts are for us just keep piling up. And it’s not just because nuts pack a lot of good nutrition into

a small shell. According to the Mayo Clinic, most scientists agree that nuts offer a number of things that are not only good for our bodies, but also our hearts.Note: when we talk about healthy nuts, we’re talking about the raw, unsalted kind. Salted, honey-roasted or otherwise gussied-up nuts? You’re better off saying “no” to those.It seems the best nuts for general health and nutrition are walnuts, almonds, hazelnuts, Brazil nuts, and cashews, with the Mayo Clinic listing walnuts, almonds, and hazelnuts as the best for our hearts. Here are more details:Walnuts — High levels of Omega-3 fatty acids, the same kinds that are in fish like tuna and salmon, help lower triglycerides, which are a kind of fat we build up in our bloodstreams. The Mayo Clinic says Omega-3 acids seem to help keep our hearts from falling into unhealthy rhythms that lead to heart attacks.Almonds — Besides being high in protein, almonds are high in antioxidants, magnesium, potassium, calcium, iron, and vitamin E. One 2002 study showed that “bad” LDL cholesterol went down 4 percent in people who ate a handful of almonds a day, and dropped more than 9 percent in people who ate two handfuls a day.Brazil nuts — Not long ago, a University of Illinois study showed that Brazil nuts may help prevent breast cancer. They’re also a great source of a “super antioxidant” called selenium, which has been shown to help protect our bodies’ healthy cells from attacks by cells that open the door to heart disease and other kinds of cancer.Cashews — Iron, magnesium, phosphorus, zinc, and selenium: all these important things are found in the cashew nut.

Healthy Living Tips from

TEAM Award WinnersCongratulations to Dollywood’s Splash Country’s Front Gate Hosts, the current recipients of the TEAM (Team Excellence And

Memory Making) Award in recognition of consistent delivery of outstanding Guest service. “Every Saturday, at a minimum, as season passholders line up before we let them in, the Front Gate team plays tasteful, cheerful music and gets our Guests going and dancing,” says Mike Brown, Dollywood’s Splash Country General Manager. Pictured are Mike Brown, Tina Henry, Rick Curey, Mike Hall, Madison Warren, Adele Good, Jessica Yokley, Betty Lowers, Helen Sutton, Alberta Edwards, Flo Smith, Amanda George, Mary Lenski and Patti Gum. The DSC Front Gate team keeps the trophy until the next winner is announced.

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CorporateBirthdaysJuly 19 Zachary Sutter Foods Julie Miller Foods Rob Magee Operations Nathan Holt Operations Kelly Hollandsworth Operations Tara Benger Operations Mark Rogers Operations Sonny Smith Entertainment Donna Cardwell Operations Dana McIlwain DSC July 20 Jessica Coffey Foods RuthAnn Williams Foods David Klumpe Operations Ronald Coffey Operations Kerry Kooch Entertainment Teri Lux Marketing July 21 Kyle Roberson Foods Wilma White Operations Richard Burge Operations Norma Slaton Merchandise Trish McGee Marketing Lucas Cronenwett DSC Justin Jornd DSC July 22 Ronald Hicks Security George Myers Operations Edward Harris DSC July 23 Hannah Parker Foods Ronald Douglas Foods Amber Schutte Foods Carol Garner Operations Ted Hargrove Operations Ricky Lakin Operations Christopher Owenby Operations Bill Brockman Operations David Hance M&C Dirk Chandler M&C July 24 John Kling Security Matthew Mercurio Foods Brianna Baker Foods Kathy Brooks Foods Kelley Kincaid Operations Tracy Emert Operations Jeffrey Kirchberg Operations P David Ellis M&C Savanah McCarter DSC July 25 Coral Hodge Foods Jeanne Mabbitt Foods Jessica Cronin Foods Steven Stowers Operations Horst Gerkens Operations James Frable Jr Entertainment Frankie Baldwin Merchandise Mary King Merchandise Dixie Busby Finance Tessa Trombley DSC Marilyn Tomczak DSC July 26 Paul Ellenburg Foods William Chatmon III Merchandise Christina Collins DSC

July 27 Mildred Geisinger Foods Marshall Hill Operations Christopher Wise Operations Darlene Russell Operations Ollie Holt Merchandise Drema Callison Merchandise Michael Reed M&C Gene Batchelor M&C July 28 Amanda Beard Foods Deborah Blu Foods Daniel Lamon Foods Ethan Waller Foods Jackson Johns Foods Terry Basden Operations Betty Chopper Entertainment Janet Reagle Entertainment Charles Booker Merchandise Ron Cooper Operations Jessica Yokley DSC Jalynn Ensley DSC July 29 Connie Phillips Foods Karen Walker Operations Debbie Meek Entertainment Diann Hardesty Merchandise Amber Farmer DSC Brandy Tinnell DSC July 30 Wendy Gardner Operations Mary Fawver Operations Roger Davis Operations Malcolm Link Entertainment Shannon Underwood Entertainment Mary Reagan Merchandise Steven Gregg M&C Teresa Hart Operations Chelsea Evans DWC July 31 Theresa Broadbent Operations Amber Wilson Operations Renee Grover Finance James Broad M&C August 1 John Linsenbigler Safety Benjamin Saunders Foods Larry Simmons Foods Marvis Gonzalez Operations Jerry Walker Operations Gerald Kohn Operations Anna Barton Operations Brittney Ashley Operations Jeff Manning Operations Debbie Parker Merchandise Abigail Jackson Merchandise

CorporateAnniversaries Years of Department Date ServiceMary White Security July 19 19

Tony Hayes Safety July 19 6

Michelle Zinneman Safety July 19 12

Debbie Lux Operations July 20 4

Bill Clayton Merchandise July 20 15

Gene Batchelor M&C July 21 14

Michael Berrier Safety July 22 8

Mark Mauceri Entertainment July 22 18

Maratha Thomas Merchandise July 22 19

Marilyn Warblow DSC July 22 4

Danny Gentry DSC July 22 4

Bruce LaFollette Operations July 23 1

David Goodman M&C July 23 1

Lisa Deanda Merchandise July 24 2

Coty Milhorn Foods July 25 1

Don Hunter Operations July 25 1

Hailey Isabell DSC July 25 1

Angela Phillips Foods July 26 2

Jack Mabbitt Foods July 26 2

Francis McManaman Jr Foods July 26 2

Jeanne Mabbitt Foods July 26 2

Iva Sexton Foods July 26 3

Carmen Allison Operations July 26 1

Chris Williams M&C July 26 3

Lisa Livesay DWC July 26 6

Micki Brown Security July 28 26

Minnie Henry Foods July 28 14

Elaine Styles Finance July 30 6

Richard Gates Operations July 31 7

Kay Beeman Merchandise August 1 12

Lisa Wawrin HR August 1 5

Chasity Shults DWC August 1 6

Jamie Banks DWC August 1 5

Myra McLean-Ayton DWC August 1 5

This list reflects the Host’s current team.

Congratulationsto Dollywood’sSplash Countryon being named

one of thenation’s Top 10waterparks byTripAdvisor.DSC ranks

number 8 inthe nation!

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Now there’s one more way to enjoy FireChaser Express. Dollywood’s newest ride is commemorated with a special flavor of Mayfield Ice Cream, FireChaser Express Crunchy Caramel Pretzel. The tasty treat’s carton features colorful artwork of FireChaser Express blasting into action in Dollywood’s Wilderness Pass. The ice cream is available (or will be very soon) for purchase at Food City, Food Lion, IGA, Ingles, Kroger, Piggly Wiggly, Publix and Wal-Mart locations in Tennessee, Kentucky, Virginia, Georgia, Alabama, North Carolina and South Carolina.

Miss Lillian delights the crowd with a chicken blessing before they head in to enjoy the award-winning buffet.

FireChaser Express Comingto a Grocery Store Near You!

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Other recent walking winners include The Golden Oldies—Captain Cricket Russell (Philly Granny), Bill Johnson (Crazy Gramps), Raquel Baumgardner (Betty Boop) and Tyson Wilkinson (Wiskers) who walked away with the Most Improved title for all of HFE in Week 5 and individual walker and Entertainment Host Mark “Mountain Dog” Heatherly who logged the Most Individual Steps for Smoky Mountain Country the same week.

Jeanette Russell, also known in walking circles as Mary Poppins, took the Week 5 prize for Most Individual Steps at Smoky Mountain Country.

Team Lightning continues to zap the competition by taking both Weeks 5 and 6 awards for Most Overall Team Steps for all of Herschend Family Entertainment! Pictured are Team Lightning Captain Haley “Flash” Koster and walking mates Daniel “Thunder” Warfield and Kevin “Star Dust” Jakeman. Also on Team Lightning is Coaster Games Host Carlie “Shooting Star” Russell.

Walking Towards the Finish Line

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