What’s Cooking in ManageEngine- A Sneak Peek

Gibu K Mathew

Program ManagerTwitter : @Gibu_

LinkedIn : Gibu Mathew

About Me

• Program Manager, Application Performance Management Solutions

– Applications Manager

– Site24x7.com

• 10 Years at Zoho Corp

– Agent Teams and later on technical architect in building the monitoring platform

Gibu K. Mathew

Agenda

ITSM

Advanced Monitoring

IT Automation

Support for Mobile Devices

On-Demand

Community Benchmarks

Agenda

ITSM

Advanced Monitoring

IT Automation

Support for Mobile Devices

On-Demand

Community

Aligning more with ITIL V3

CMDB

• Relationships

• Import/Export

Change Workflows

• Eg. Integrate an approval process

Service Portfolio Mgmt

• Pipeline, Retired

Pink Verify Certification

• Reference

Help Desk Improvements

• Release / Project Management

• Telephony Integration

• Chat Integration

• Server Failover

Integration with Desktop Management

• Single Sign On

• Unified Agent

Integration with Windows Management

Agenda

ITSM

Advanced Monitoring

IT Automation

Support for Mobile Devices

On-Demand

Community Benchmarks

9

Virtualization Management

10

Improved Audit / Security Capabilities

• Video recording of desktop management performed by operator on end user PC

• Firewall Change Management

• NCCM – Cisco EOL Reports

• Remote Agents for EventLogs and DB Server Audit via EventLog Analysis

• Network : ASAM

Network ASAM

Advanced Security Analytics Module for Networks

• Event classification by heuristics - DOS, Network/Host Scan, Port Scan, Hybrid Scan

• Anomaly based on Source IP and Destination IP

• Security Snapshot - Problems & Time Lines

• Supports SFlow, IPFIX flow formats

Capacity Planning & Forecasting

Predictive analytics / Baselining

Network

Servers

Applications

End User Experience Management

ApdexScore

Java/ .NET/ Windows Native

Adv. Web App (JS based)

.NET / RoR/ Python/ PHP

Integrated IT Management

SAN Monitoring

Desktop Management

The beauty of things working together.Event correlation

Agenda

ITSM

Advanced Monitoring

IT Automation

Support for Mobile Devices

On-Demand

Community Benchmarks

IT Process Automation

• Automate Actions on Server, Network Devices

• Push Desktop Configuration to specific User PCs

Cloud Management

Cloud Management

DevOps

Public/Private Clouds

Cloud Apps : Cassandra, SaaS

APIs for better automation

Agenda

ITSM

Advanced Monitoring

IT Automation

Support for Mobile Devices

On-Demand

Community Benchmarks

Mobile Devices : iPhone, iPad

• Mobile Web Client

• Native Applications

• Mobile Device Management (iPad)

Agenda

ITSM

Advanced Monitoring

IT Automation

Support for Mobile Devices

On-Demand

Community Benchmarks

ManageEngine On-Demand 2.0

Help Desk / ITIL Help Desk

Network & Server Monitoring

End User Experience from a Global Point of Presence

On-Demand : Additional Capabilities

Active Directory Integration

Import / Export from AD

Collaboration Layer Integration

Features at par with On-Premise

On-Demand : Launching in the Future

AD Backup & Recovery (Azure)

Password/Document Vault

Desktop Management

Introduction

ITSM

Advanced Monitoring

IT Automation

Support for Mobile Devices

On-Demand

Community Benchmarks

Empowering the ManageEngine Community

• Collaborate with SMEs Around the World !

– Technician to Requester Count

– SLA violations %

– Avg. Incident Resolution Time

– MTTR / MTBF Across Industry

• Compare with Industry Benchmarks

• Collaborate with ManageEngine Community

Managed Service Providers

• Small MSPs : MSPCenter Lite– AutoTask Integration for PSA

– IT Automation

• Large Service Providers– ManageEngine IT360 for MSPs

– QuickBooks integration

– Billing Module

– MS Exchange Server Calendar and Contact Integration

Supported Vendors/Devices

• Amazon

• OracleJBoss

• SAP

• Microsoft

• NetApp

• VMware

• Hyper-V

• IBM WebSphere

• Oracle Sun

• Oracle WebLogic

• Sybase

• Tomcat

• CISCO

• Juniper

• HP

• APC

• IBM

• Intel

• Microsoft

• Hitachi

• Alcatel

• Dell

• D-Linkmore

• Brocade

• McData

• EMC

• NetApp

• StorageTek

• Sun StorEdgemore

…and more

Newer Vendors/Technologies to Support

• Citrix Xen

• apdex.org

• Cassandra.. more open source

• Cloud Applications

• Rackspace

• Windows Azure

• iOS

• Android

• Ruby On Rails

• Python

• Google Applications

• iPad

People to Meet Today …

IT360 ServiceDesk Plus OpManager / NetflowAnalyzer

AD Solutions

Applications Manager/ Site24x7.com Desktop Central / EventLog / Firewall Analyzer

QUESTION & ANSWERS

Gibu K Mathew

Twitter : @Gibu_LinkedIn : Gibu K. Mathew