What To Expect When You’re Expecting…SURVEY

What Will We Cover?Upon completion of this segment, the attendee will be able to:

Identify THE WINDOW

List reasons why the window shouldn’t matter

Identify survey areas of concern

Review checklist items to remain in compliance

Name resources available before, during, and after

I’m overdue”

“No one can go on vacation, because it’s almost time.”

Why Does it Matter?Be in compliance ALL THE TIME

Systems work (or fail) whether you’re in your window or not

Self-policing is better than DSHS policing

S&%# happens…to all of us

Murphy's LawPronunciation: [mərfēz ˈlô]

DEFINITION◦ A supposed law of nature, expressed in various humorous popular sayings,

to the effect that anything that can go wrong will go wrong.

Get a GripPreparation makes the process easier

Communication is key

Being human and humble help

Accept the fact that we’re not perfect

Bottom line –◦ Are residents happy and safe?◦ Is staff happy and engaged?◦ Is business going well?

Survey AreasObservation

Interview

Record review

Obs

erva

tion

INTERVIEW

Create a sense of readiness even when you aren't ready

Readiness Includes…Strength

Perseverance

Knowledge

Creativity

Belief in yourself

Excellent resources

Perseverance

Knowledge

Creativity

Belief in Yourself

Excellent Resources

Other TipsMock inspections complete with POC and follow-up◦ Follow the state’s process.

Checklists◦ Move-ins◦ New employees◦ Medication training◦ Staff files◦ Resident charts

Final ThoughtsThis can go well, or it can go badly

Stay on your toes, and hold your staff to expectations

Reward excellence

Communicate thoroughly and often

Ensure happy residents, happy staff (happy community, happy owners too!) and all will be just fine