What Millennials Want from Work: How to Maximize Engagement in Todays Workforce Jennifer J. Deal, Alec Levenson Imprint: STANDARD USE

Pub Date: JANUARY 2016 ISBN: 9780071842679 Format: Hardback Subject Area: Human Resources Pages: 272 Illustrations: 15 UK Price: 27.99 Euro Price: 33.99 SA$ Price: 35.00

The most comprehensive, in-depth look at Millennials to date essential for managers, HR professionals, and global business leaders seeking to align long-term organizational goals with the realities of the new workforce

What Millennials Want from Work explains how to design talent, engagement, and retention strategies that will successfully attract, manage, develop, and retain the young workers companies need for sustainable growth.

Drawing on fieldwork and data from global research that involved more than 25,000 Millennial respondents, the book reveals how Millennials really operate, what they really want, and what really motivates them. It offers tactics and strategies for using this information to increase productivity, strengthen organizations, build robust talent pipelines, and gain a competitive advantage.

Market Managers, HR Professionals and Global Business Leaders

Darn Easy: Work Half as Hard, Earn Twice as Much, While Living the Life of Your Dreams Peggy McColl, Brian Proctor Imprint: STANDARD USE

Pub Date: JANUARY 2016 ISBN: 9781259582936 Format: Hardback Subject Area: Leadership Pages: 224 Illustrations: 15 UK Price: 18.99 Euro Price: 23.74 SA$ Price: 24.00

From the New York Times bestselling author of Your Destiny Switch and the successor to motivational legend Bob Proctor comes a step-by-step guide that makes running a business as easy as 1-2-3—based on the Proctor Gallagher Institute program

Darn Easy offers entrepreneurs a simple tried-and-true formula for making any business fun, easy, and profitable. Based on a popular program that can be done seamlessly in just a few weeks, the book guides readers through the process of setting goals, building networks, and driving profits one step at a time.

Designed for ease and destined to please, these techniques will help entrepreneurs improve customer relations, increase productivity, and ensure sustainability so they’ll have fewer headaches and more free time to enjoy the kind of success that’s not just fun, it’s Darn Easy.

Market Entrepreneurs

Innovation the Cleveland Clinic Way: Transforming Healthcare by Putting Ideas to Work Thomas Graham Imprint: STANDARD USE

Pub Date: FEBRUARY 2016 ISBN: 9781259582950 Format: Hardback Subject Area: Management Pages: 288 Illustrations: 15 UK Price: 25.99 Euro Price: 31.99 SA$ Price: 32.00

Unlock the secret to successful innovation, with this ground-breaking guide from the Chief Innovation Officer of Cleveland Clinic

A world-renowned leader in medical innovation, Cleveland Clinic has revolutionized the industry with a proven working model for mission-driven, results-oriented success. Now you, too, can implement these best practices in your organization to stimulate creative ideation, operationalize and execute the process, and develop game-changing technologies that serve customers and benefit the business.

Packed with enterprising solutions and backed by a sterling success record the Cleveland Clinic approach can be applied to any organization, whether your goal is to deliver robust services, build customer loyalty, or gain that competitive edge. It’s a must-read for every forward-thinking leader, and sure to be a classic in the field.

Market This practical guide will equip any individual or institution seeking to affect purposeful transformation.

The Hybrid Sales Channel: How to Ignite Growth by Bridging the Gap Between Direct and Indirect Sales Rich Blakeman Imprint: STANDARD USE

Pub Date: JANUARY 2016 ISBN: 9780071845328 Format: Hardback Subject Area: Sales Pages: 240 UK Price: 25.99 Euro Price: 31.99 SA$ Price: 32.00

The newest book from global sales training giant Miller Heiman--revealing original research and best practices for combining direct and indirect sales channels to grow sales results.

The Hybrid Sales Channel will provide sales professionals and leaders with the thought leadership and framework for action to effectively leverage your indirect and direct sales channels together in a hybrid approach to differentiate yourself in the marketplace. It reveals lessons from key leaders across industries who are out in front on this approach as to what works and what doesn't – and be ready to take action in your own business. Included in the book are:

FEATURES:

• Miller Heiman is one of the leading sales training organizations in the world over a million sales professionals have gone through their training

• They are the driving force behind some of the bestselling sales titles: Strategic Selling and Conceptual Selling; they recently acquired Huthwaite, the driving force behind SPIN Selling

• The book reveals a new approach to selling combining direct and indirect sales into a single channel; this is something the global clients of Miller Heiman are already doing.

• This book will have the full support of Miller Heiman, including promotion through their newsletters, website, conferences, trade shows and other events.

• MH has 100 sales consultants and more than 30 global distribution partners worldwide.

Market

Sales Professionals engaged in complex sales; Sales Managers and Leaders

The Alibaba Way: Unleashing Grass-Roots Entrepreneurship to Build the World's Most Valuable Internet Company Ying Lowrey Imprint: STANDARD USE

Pub Date: JANUARY 2016 ISBN: 9781259585401 Format: Hardback Subject Area: Management Pages: 352 UK Price: 22.99 Euro Price: 27.99 SA$ Price: 28.00

The ultimate e-commerce success story a powerful new growth model for small business start-ups and grassroots entrepreneurs

One of the world’s fastest growing Internet companies, Alibaba and its founder Jack Ma have inspired a generation of young Chinese not just as a road map to riches, but as a lesson in entrepreneurial individualism. This illuminating guide takes you inside this global giant of e-commerce and shows you how to build your own small business from a grassroots vision to a world-class operation.

Using Alibaba’s incredible success as a case study, the book identifies the driving forces behind job growth, innovation, and sustainability in the Digital Age. It shows you how to unleash your entrepreneurial spirit, realize your grassroots ambitions, and use technology-driven platforms to grow your company across multiple markets. The Alibaba Way shows you a proven way to survive and thrive.

Dr. Ying Lowrey is an Economics Professor at the School of Social Sciences, Tsinghua University, and Deputy Director of Tsinghua Research Center for Chinese Entrepreneurs.

Market Entrepreneurs

Analects of the New Education of China Zhu Yongxin Imprint: STANDARD USE

Pub Date: JANUARY 2016 ISBN: 9780071843751 Format: Hardback Subject Area: International Business Pages: 416 UK Price: 80.99 Euro Price: 101.24 SA$ Price: 106.00

“The main objective of the New Education Experiment is to restore the richness and completeness of human nature…and allow teachers and students to live happy and complete lives.” - Zhu Yongxin

Filled with powerful insights and inspiring true stories, this book is the culmination of Zhu Yongxin’s lifetime of experience as a student, teacher, lecturer, and pioneering leader of education experiment. These essays provide a window to the daily lives of the dedicated men and women who are turning the dream of a new education in China into a thrilling and beautiful reality. In these pages, you’ll learn about:

Market Educators, Administrators, and Educational Researchers interested in China and its educational and social policy.

Insider Secrets of International Speaking: How to Deliver a Powerful Presentation in Any Market, Build an International Brand, and Impact the World with Your Message Debbie Allen Imprint: SINGAPORE M-H

Pub Date: FEBRUARY 2016 ISBN: 9789814731607 Format: Hardback Subject Area: Communication Pages: 206 UK Price: 17.99 Euro Price: 23.99 SA$ Price: 23.00

How do you deliver a powerful message in any market? Gain tips and specific strategies from the combined expertise of three of the globe's busiest international speakers, Thomas A.C. Murrell, Debbie Allen and John Stanley. All have different approaches, areas of expertise and business models. Yet what unites them is a desire to share their wisdom to help others gain the same success. Collectively they have covered the majority of the globe speaking, inspiring and training culturally diverse audiences for decades.

Readers will discover how to prepare for a speech before they arrive and how to make their presentation work in any foreign language, including how to work effectively with an interpreter. This book sets the stage for both corporate executive and professional speakers to make an instant impact worldwide.

Market Corporate Executive and Professional Speakers

The Big Fish Experience: Create Memorable Presentations That Reel In Your Audience Kenny Nguyen, Gus Murillo, Robert Killeen, Luke Jones Imprint: STANDARD USE

Pub Date: FEBRUARY 2016 ISBN: 9780071834926 Format: Paperback Subject Area: Communication Pages: 264 Illustrations: 85 UK Price: 20.99 Euro Price: 24.99 SA$ Price: 28.00

From one of Inc. magazine's "Coolest College Startups"—the revolutionary three-step method that will transform every presentation into an experience for the audience

In The Big Fish Experience, the authors detail their proven process of crafting engaging content, creating high-quality design, and practicing powerful delivery. They share practical information on new presentation tools; innovative ways to deliver a presentation; case studies of great presentations, which one can emulate immediately; and ways to recover if presentations go wrong.

CAPTIVATE with the power of story, enticing visuals, and infectious enthusiasm

INSPIRE with the perfect pitch, a strong message, and a call to action

ENGAGE with supreme skill and confidence and achieve your purpose every time

In this practical, step-by-step guide, you'll find proven techniques and expert tips on new presentation tools; innovative ways to deliver your ideas; case studies of presentations, which you can emulate immediately; and ways to recover if things go wrong.

Market Executives/managers/supervisors, business professionals

The Review of Education of China Zhu Yongxin Imprint: STANDARD USE

Pub Date: FEBRUARY 2016 ISBN: 9780071847391 Format: Hardback Subject Area: International Business Pages: 464 Illustrations: 15 UK Price: 80.99 Euro Price: 101.24 SA$ Price: 106.00

In Discourses on the Education of China, Professor Zhu Yongxin addresses these challenges head-on. Drawing from his lifelong experience as an educator, as well as his firsthand observations and illuminating insights, Yongxin tackles some of the biggest issues in education today, including:

* The lack of adequate funding and school resources * The gap between eastern and western China, rural and urban schools * The devaluing of teachers and decreasing involvement of parents * The need for moral education as well as intellectual education * The wide-ranging challenges of compulsory education * The question of public versus privately run schools * The rise of the Internet and decline of reading skills * The essential keys to building a better learning environment

For anyone interested in the future of education in China, this book is a powerful wake-up call. New problems demand new solutions, and the only way to achieve this is by shining a light on each problem—one by one—and searching for bold new strategies to provide the best education for the next generation. “I believe we can go beyond the plight of education and create a brilliant tomorrow,” Zhu Yongxin writes. “We must be full of hope…”

Market Educators, Administrators, and Educational Researchers interested in China and its educational and social policy.

Observation on the Education of Foreign Countries Zhu Yongxin Imprint: STANDARD USE

Pub Date: FEBRUARY 2016 ISBN: 9780071843737 Format: Hardback Subject Area: International Business Pages: 448 UK Price: 80.99 Euro Price: 101.24 SA$ Price: 106.00

“Education is a process of inheritance and innovation. Hence, it is important for China to research and learn from educational experiences in other countries.” —Zhu Yongxin

One of China’s most renowned scholars, Professor Zhu Yongxin has been at the forefront of educational experiment, innovation, and academic achievement. In this enlightening collection of essays, he shares his observations and reflections on the educational advances in countries throughout the world. Exploring both classic traditions and modern reforms, here and abroad, Yongxin provides a rich tapestry of ideas and initiatives which can help us move forward in the new education of China. The book includes:

• In-depth comparisons of the educational systems in China, Europe, North and South America, Africa, India, and other parts of Asia Notes from Yongxin’s travels abroad, featuring a wide range of schools, universities, and academic thought leaders The evolution of educational traditions throughout history and the transformation of academic methods across the globe An educational strategy for China that combines the best of all possible worlds

Market

Educators, Administrators, and Educational Researchers interested in China and its educational and social policy.

Innovating Lean Six Sigma: A Strategic Guide to Deploying the World's Most Effective Business Improvement Process Kimberly Watson-Hemphill Imprint: STANDARD USE

Pub Date: MARCH 2016 ISBN: 9781259584404 Format: Paperback Subject Area: Six Sigma Pages: 256 Illustrations: 20 UK Price: 27.99 Euro Price: 33.99 SA$ Price: 35.00

The New and Definitive User’s Guide to Lean Six Sigma

If you’re a business leader, you already know that Lean Six Sigma is one of the most popular and powerful business tools in the world today. You also probably know that implementing the process can be more than a little challenging. This step-by-step guide shows you how to customize and apply the principles of Lean Six Sigma to your own organizational needs, giving you more options, strategies, and solutions than you’ll find in any other book on the subject. With these simple, proven techniques, you can:

* Assess your current business model and shape your future goals * Plan and prepare a Lean Six Sigma program that’s right for your company * Engage your leadership and your team throughout the entire process * Align your LSS efforts with the culture and values of your business * Develop deeper insights into your customer experience * Master the art of project selection and pipeline management * Tackle bigger problems and find better solutions * Become more efficient, more productive, and more profitable

This innovative approach to the Lean Six Sigma process allows you to mold and shape your strategy as you go, making small adjustments along the way that can have a big impact. In this book, you’ll discover the most effective methods for deploying LSS at every level, from the leaders at the top to the managers in the middle to the very foundation of your company culture.

Market Industrial Production Managers, Lean Manufacturing Project Managers, Quality Managers, Six Sigma Black Belts/Green Belts.

All the Leader You Can Be: The Science of Achieving Extraordinary Executive Presence Suzanne Bates Imprint: STANDARD USE

Pub Date: MARCH 2016 ISBN: 9781259585777 Format: Hardback Subject Area: Leadership Pages: 304 UK Price: 23.99 Euro Price: 29.99 SA$ Price: 30.00

The book that cracks the code on executive presence: what it is, why it matters, and how you can achieve it.

What is executive presence, and why does it matter? According to Suzanne Bates, it’s not what most people believe. Breakthrough research reveals 15 essential qualities proven in many organizations over time, to enable leaders to align, inspire and move people to act.

The innovative new Bates Executive Presence Index (Bates ExPI™) is the first and only science-based model to take the mystery out this “X-Factor”, enabling leaders to measure their influence and impact.

Whether you’re taking on a new executive position, facing new and exciting challenges, trying to build better and stronger team, or developing new emerging leaders within your organization, All the Leader You Can Be has all the guidance you need to achieve extraordinary executive presence. Market Human Resources, talent and leadership development, and leaders at all levels

Influence Through Voice Cynthia Zhai Imprint: SINGAPORE M-H

Pub Date: MARCH 2016 ISBN: 9789814691345 Format: Paperback Subject Area: Communication Pages: 141 UK Price: 11.99 Euro Price: 14.99 SA$ Price: 16.00

Your voice is not simply a tool to convey information. There is a great power in your voice waiting to be uncovered. You will only be able to tap into it if you understand the physical side of your voice (i.e. the vibration) and work on it. When the vibration is full and rich, that’s where you will uncover the real power in your voice, start to experience greater confidence in every area of your life and grow your influence tremendously on people around you.

This book aims to awaken the oversight about the physical power of your voice.

The contents of the book will take you on a journey to work on the physical power of your voice with a proven step-by-step process.

Market Business Professionals

Leadership That Lasts John Addison, John David Mann Imprint: STANDARD USE

Pub Date: MARCH 2016 ISBN: 9781259584442 Format: Hardback Subject Area: Leadership Pages: 288 UK Price: 19.99 Euro Price: 24.99 SA$ Price: 25.00

Leadership lessons for enduring business and personal success from renowned motivational speaker, current leadership editor of Success magazine and former co-CEO of Primerica, John Addison

In Real Leadership, author John Addison shares his straightforward practices for successful leadership through his personal and professional journey, helping leaders at any level understand and emulate the nine principles that fostered enduring results on his path to success.

As co-CEO of Primerica the largest independent financial services marketing organization in North America from 1999 to 2015, Addison spearheaded the company through a period of rapid growth in the early 2000's, then helped navigate the company through the worst financial crisis since the Great Depression, and the separation from their parent company, Citibank, which created one of the most successful IPOs of the decade.

Addison's story shares his experiences from small-town southern boy to influential CEO providing a riveting read that is down-to-earth and profound in its simplicity and honesty. His practical takeaway lessons will help you lead better in every aspect of your life. It’s the kind of leadership that others will follow over the long haul, through the good times and the bad, through the ups and the downs; it’s real leadership.

Market Leaders at all levels

On the Way to the New-Style Education Zhu Yongxin Imprint: STANDARD USE

Pub Date: MARCH 2016 ISBN: 9780071843713 Format: Hardback Subject Area: International Business Pages: 352 UK Price: 80.99 Euro Price: 101.24 SA$ Price: 106.00

“New Education is a path, where people can explore and walk ahead….It is also an adventure.” —Zhu Yongxin

A pioneering leader of New Education in China, Professor Zhu Yongxin has watched the seeds of his educational dream take root and flourish all across the nation. In this invaluable collection of essays, he offers his personal, year-by-year reflections on the remarkable success of New Education, starting with its introduction in 2002 through its rapid growth across provinces, to its ongoing vision for China’s future. The book includes:

* An inspiring chronology of New Education’s achievements, from 2002 to the present * Specific actions that educators can do to provide new tools for our teachers, new innovations for our schools, and new opportunities for our students * A celebration of the New Education journey and the scholars, educators, and leaders who are making it happen

In this brilliantly observed collection of essays, Yongxin takes readers on a fascinating journey through time, mapping out the rapid growth and incredible success of New Education in China year by year, teacher by teacher, student by student.

Market Educators, Administrators, and Educational Researchers interested in China and its educational and social policy.

The Startup Equation: How to Visualize Your Business Dream and Build Your Plan for Success Steve Fisher, Ja-Nae Duane Imprint: STANDARD USE

Pub Date: MARCH 2016 ISBN: 9780071832366 Format: Paperback Subject Area: Small Business Pages: 320 UK Price: 27.99 Euro Price: 33.99 SA$ Price: 35.00

In the vein of Business Model Generation, The Startup Equation is a unique, visual "choose-your-adventure" style guide to six different startup types and the practical business model advice for each. With infographics, visuals, and case studies, entrepreneurs Steve Fisher and Ja-Nae Duane offer their successful formula for every new business.

Like a true infographic, entrepreneurs will follow the business model roadmap of decisions and data to find their perfect startup model. Readers will identify their startup personality and using infographics, case studies, and visuals will follow the visual roadmap to building their own model for their unique business. It provides the blueprint for not only understanding the startup economy, but the challenges and opportunities for every type of new business.

Entrepreneurs Steve Fisher and Ja-Nae Duane bring practical advice to budding entrepreneurs via their Startup Equation. Case studies will include examples from TechStars, Cambridge Innovation Center, Baltimore Emerging Technology Center, 37Signals, 500Startups, and more. Based in their own experiences starting new businesses and working with startup and entrepreneurial organizations, the authors will use visual storytelling to convey data and ideas. The authors plan to get permission via their connections with groups like TechStars to use existing infographics as well as hire an outside illustrator to create infographics specifically for their revolutionary startup equation model.

Market

Entrepreneurs, Small Business owners, Freelance consultants, Part-time business owners, Marketers, and Financiers.

One Perfect Pitch: How to Sell Your Idea, Your Product, Your Business or Yourself Marie Perruchet Imprint: STANDARD USE

Pub Date: APRIL 2016 ISBN: 9780071837590 Format: Hardback Subject Area: Communication Pages: 256 Illustrations: 15 UK Price: 19.99 Euro Price: 24.99 SA$ Price: 25.00

The art of the pitch is nothing short of a survival skill in today’s highly competitive business world. Whether you are a startup founder, an executive working for a Fortune 500 company, or a smaller business owner, there are so many aspects of your day-to-day job that involve the perfect pitch. If a project manager in a large enterprise can’t get buy-in from other stakeholders, his or her project is at risk. If an entrepreneur can’t convince an investor in 10 minutes that a business idea has potential, that is often the end of the story. You always need to be selling yourself, pitching your partners or your clients to work with you, or pitching what makes your new business an exciting and worthwhile investment.

Drawing from her experience as an international correspondent for the BBC and other media outlets, Marie Perruchet distilled the key narrative characteristics that worked across cultures to get and hold an audience’s attention. In Silicon Valley, where it is a race to the top and the elevator pitch reigns supreme, she crystalized those narrative patterns and best practices, outlining valuable lessons for success. She details the most effective methods that any new business founder should know to get into world-class accelerators or incubators or go for the money pitch.

One Perfect Pitch will teach you how to build, assess, and perfect your own pitch at your own pace to meet your own professional goals. It will provide you with a framework that ensures you are pitch perfect whenever you need to sell an idea, a product, a business or yourself.

Market Leaders, Executives, Managers, Entrepreneurs, aspiring start-up founders; Business Professionals, Business Students and General Audience

Selling Vision: The X-XY-Y Formula for Driving Results by Selling Change Lou Schachter, Rick Cheatham Imprint: STANDARD USE

Pub Date: APRIL 2016 ISBN: 9781259642173 Format: Hardback Subject Area: Sales Pages: 256 UK Price: 27.99 Euro Price: 33.99 SA$ Price: 35.00

A groundbreaking approach to selling in a world demanding change Leaders, sales managers and professionals have found themselves stuck at a crossroads between the past and the future of selling, and they need a roadmap to help them embrace the challenges they face at such a critical juncture. Selling Vision is a step-by-step guide to creating and selling change. By implementing new change management strategies into their unique X→XY→Y selling methodology,

Based on their unique X→XY→Y selling methodology, Schachter and Cheatham provide a proven sales strategy to help any sales leader, manager, or professional. For sales leaders, their approach provides a path for transforming the sales organization. For sales managers, it describes how to inspire change in the behavior of salespeople. And for salespeople, it offers a new way of selling that will have a dramatic impact on their performance. For any business executive, Selling Vision provides a faster path to driving change. This book provides immediate actions you can take and experiments you can conduct to find the right direction for future sales efforts at any level of an organization. How you respond to changing sales dynamics will determine your company’s success, that of your customers, and, to a great extent, your own personal career goals and future. Market Sales Professionals, Managers, and Executives.

Elliot Wave Techniques Simplified: How to Use the Probability Matrix to Profit on More Trades Bennett McDowell Imprint: STANDARD USE

Pub Date: APRIL 2016 ISBN: 9780071819305 Format: Hardback Subject Area: Finance and Investment Pages: 272 Illustrations: 10 UK Price: 53.99 Euro Price: 67.49 SA$ Price: 70.00

An expert on one of today’s most powerful and effective market indicators gives traders and hedge fund managers the forecasting skills they need to draw huge returns

Elliott Waves Simplified shows investors how to use Elliott Wave to read mass psychology signals and seize the advantage when entering markets. McDowell provides a systematic approach that he calls the "Probability Matrix." Using this tool a trader can verify his Elliott Wave signals in a step-by-step approach to be sure that the signals he trusts have also been verified with current price action. This approach significantly reduces risk and increases profitability.

• The Elliott Wave is a form of technical analysis used to analyze market cycles and forecast trends in mass investor psychology, highs and lows in prices, and other collective factors

• McDowell includes two of his proprietary trading formulas, which help identify market tops and market bottoms

• Famous in the investing world for predicting the 2000 tech bust, the 2003 recovery, and the 2008 collapse, McDowell reveals the ins and outs of the wildly successful system used to do it all

The author covers this highly complex topic in an impressively simple way, helping investors understand and immediately apply it to their trading

Market

Active Traders, Hedge Fund Managers

Bringing Out the Best in People: How to Apply the Astonishing Power of Positive Reinforcement, 3/e Aubrey C. Daniels Imprint: STANDARD USE

Pub Date: MAY 2016 ISBN: 9781259644900 Previous Edition ISBN: 9780071351454 Format: Hardback Subject Area: Human Resources Pages: 272 UK Price: 23.99 Euro Price: 29.99 SA$ Price: 30.00

Updated edition of the classic bestseller to help you maximize employee performance When it comes to maximizing employee performance and earning discretionary effort from the men and women in your organization, Aubrey Daniels, renowned thought leader and internationally recognized workplace expert, has the answer. For close to 40 years, Daniels has worked with organizations to apply scientifically-based behavioral tools and principles to effectively address workplace issues—particularly as they relate to management, leadership, culture, innovation, safety, engagement and collaboration. In Bringing Out the Best in People, 3rd Edition, Daniels takes yet another look at today’s workplace and provides a timely update to his seminal book on performance management, addressing changes in the contemporary work environment. With a behavioral foundation and new chapters on employee engagement and the impact of the exponential increase in technology, Daniels delivers step-by-step instruction and positive practices that have been successfully adopted by global clients ranging from start-ups to Fortune 100. This latest edition features all new examples, updated approaches to effective recognition and rewards systems, tips for stimulating innovation and creativity, and productive ways to embrace and empower the multi-generational workforce, including millennials and future generations. Market Managers of all levels

Million Dollar Consulting, 5/e Alan Weiss Imprint: STANDARD USE

Pub Date: MAY 2016 ISBN: 9781259588617 Previous Edition ISBN: 9780071622103 Format: Hardback Subject Area: General Business Pages: 400 Illustrations: 35 UK Price: 22.99 Euro Price: 27.99 SA$ Price: 28.00

Build a thriving consultancy with the updated edition of this classic bestseller

Having inspired generations of consultants and entrepreneurs around the world, the “Rock Star of Consulting” Alan Weiss returns with a revised and completely updated edition of his authoritative guide to consulting success.

Weiss provides his time-tested model on creating a flourishing consulting business, while incorporating and focusing on the many dynamic changes in solo and boutique consulting, coaching, and entrepreneurship. In addition to guidance on raising capital, attracting clients, and creating a marketing plan.

Market Independent Consultants and Free-Agent Business Owners

The Vanke Way Wang Shi Imprint: STANDARD USE

Pub Date: MAY 2016 ISBN: 9781259643071 Format: Hardback Subject Area: Finance and Investment Pages: 288 UK Price: 23.99 Euro Price: 29.99 SA$ Price: 30.00

Wang Shi, the Chairman of the board of Vanke, is one of the first entrepreneurs since the establishment of the People’s Republic of China. With his initial fortune of 3 million yuan from importing and selling corns, Wan made his way to create one of the biggest Real Estate companies in the world. In this book, Wang Shi, in a frank and sincere manner, reviews the vicissitudes of his life, presenting the growth history as well as his vision of Vanke. From this book, you can see the life journey of a leading Chinese entrepreneur and a truthful record of the development of Vanke. He reveals how at the infancy of market economy in China, he managed to resist the temptation and stick to the bottom line of professionalism, creating a transparent and mature management system and a professional manager team. The book also reveals how Vanke has responded to new challenges all while sticking to their principles in the era influenced by the constant impact and shock of the new economy and the soaring growth of the real estate industry. Ultimately the book is a reflection on business growth in the new great business era of China. Market This book will appeal to a broad audience from business managers, government officials to readers who wants to understand how a Chinese company develops in China’s opening up period.

The Disney Way: Harnessing the Management Secrets of Disney in Your Company, 3/e

Bill Capodagli, Lynn Jackson Imprint: STANDARD USE

Pub Date: MAY 2016 ISBN: 9781259583872 Previous Edition ISBN: 9780071478151 Format: Hardback Subject Area: Management Pages: 336 UK Price: 23.99 Euro Price: 29.99 SA$ Price: 30.00

“Dream, Believe, Dare, Do . . .” Though four simple words, this carefully crafted credo lies at the heart of Walt Disney’s enviable empire and has led The Walt Disney Company to prosperity for decades.

As foremost experts on Disney, authors Bill Capodagli and Lynn Jackson return with an updated and expanded third edition of The Disney Way to show how organizations can incorporate this four-pillared credo to support any business, drive any team, and guide any leader to create immeasurable success.

Profiling a new set of diverse organizations such as TYRA Beauty, Rainbow Babies & Children’s Hospital, Ottawa County, Michigan, and Science Center of Iowa the authors show how companies of any size, whether an entrepreneurial startup or a Fortune 500, can reach their utmost potential by embracing Walt Disney’s techniques to create a consumer-centric culture.

Market

Managers, Entrepreneurs and Customer Service Consultants

Valuing Professional Practices Shannon Pratt Imprint: STANDARD USE

Pub Date: MAY 2016 ISBN: 9780071807692 Format: Hardback Subject Area: General Business Pages: 608 Illustrations: 75 UK Price: 91.99 Euro Price: 114.99 SA$ Price: 120.00

The go-to guide for appraisers, attorneys, and CPAs tasked with analyzing the worth of any professional practice

The new edition of this industry staple provides the most current best practices for evaluating any professional service corporation (PC), professional service limited liability company (PLLC), or registered limited liability partnership (LLP).

• This massive one-volume guide has been split into two separate books, providing more pointed information for the end user this one focusing on the valuation of professional practices, such as physicians, attorneys, architects, and public accountants

• Contains brand-new material on discounts for lack of marketability, public company data, and comparative transaction databases, and alternative dispute resolution

• Case studies of successful valuation processes illustrate how and why the methods outlined in the book are the most effective available

Market

Business Appraisers, Business Brokers/Attorneys, CPAs, Valuation Professionals, Undergraduate and Graduate Business Students

Sandler Enterprise Selling David Mattson, Brian Sullivan Imprint: STANDARD USE

Pub Date: MAY 2016 ISBN: 9781259643248 Format: Hardback Subject Area: Sales Pages: 240 UK Price: 25.99 Euro Price: 31.99 SA$ Price: 32.00

The comprehensive 6-stage selling program from Sandler Training "Top 20 Sales Training Company" by Selling Power Magazine Competitively pursuing large, complex accounts is perhaps the greatest challenge for selling teams. To keep treasured clients and gain new ones, you need a system to win business with profitable enterprise clients, serve them effectively and grow the relationships over time. You start with Sandler Enterprise Selling. The only enterprise selling system based on the proprietary Sandler Selling System methodology created by David H. Sandler. This practical, step-by-step book is designed specifically for selling teams committed to high achievement in the enterprise environment. Each of the stages represents a key piece of the puzzle in the proactive, team-oriented Sandler Enterprise Selling (SES) process. With the proven training techniques in this book, you’ll be able to use SES to win, grow and serve enterprise clients. You’ll learn how to master 13 selling tools integral to your SES success like the KARE Account Planning Tool, Growth Account Booster Tool, LinkedIn Levers Tool, and Client-Centric Satisfaction Tool. You’ll discover practical solutions to the vastly complex challenges in enterprise organizations extended sales cycles, wide buyer networks, or significant investments in pursuits. Market Sales Professionals involved in B2B Enterprise Selling

Valuing Small Businesses Shannon Pratt Imprint: STANDARD USE

Pub Date: MAY 2016 ISBN: 9780071807616 Format: Hardback Subject Area: Small Business Pages: 608 Illustrations: 75 UK Price: 91.99 Euro Price: 114.99 SA$ Price: 120.00

An updated edition of the bestselling guide to valuing everything from mom and pop stores to businesses worth $5 million or more

Valuing Small Businesses takes valuation professionals and small-business owners step-by-step through the process of determining the exact worth of a company using the most up-to-date methods and resources available.

• Pratt's Valuing Small Businesses and Professional Practices has been the essential reference for performing accurate valuation analyses; this massive one-volume guide has been split into two separate books, providing more pointed information for the end user this one focusing on the valuation of small businesses

• Includes new or revised chapters on valuation for estate plans, employee stock ownership plans, and corporate partnership dissolutions/buyouts

• Contains hundreds of sources where readers can find courses, seminars, books, websites, supporting quantitative data, and more on any subject

• Shannon Pratt teaches business valuation courses for the American Society of Appraisers, the American institute of Certified Public Accountants, and the Association of Mergers & Acquisitions Advisors, and he frequently speaks on the subject at national legal, professional, and trade associations

Market

Small Business Owners, Small Business Appraisers, Business Brokers/Attorneys, CPAs, Valuation Professionals, Undergraduate and Graduate Business Students

Winning the Brain Game: Fixing the 7 Fatal Flaws of Thinking Matthew E. May Imprint: STANDARD USE

Pub Date: JUNE 2016 ISBN: 9781259642395 Format: Hardback Subject Area: Management Pages: 208 Illustrations: 10 UK Price: 16.99 Euro Price: 20.99 SA$ Price: 22.00

Mindful thinking is the new competitive edge

In Winning the Brain Game, author and creative strategist Matthew E. May explains these and other “fatal flaws” of thinking, catalogued over the course of ten years and hundreds of interactive creative sessions in which he gave more than 100,000 professionals a thought challenge based on a real case far less complex than their everyday problems. Not only did less than 5% arrive at the best and most elegant solution, but the solutions given were remarkably similar, revealing seven observable problem-solving patterns that can block our best thinking.

Calling on modern neuroscience and psychology to help explain the seven fatal flaws, May draws insights from some of the world’s most innovative thinkers. He then blends in a super-curated, field-tested set of “fixes” proven through hundreds of creative sessions to raise our thinking game to a more mindful level. Regardless of playing field, mindful thinking is the new competitive advantage, and the seven fixes are a magic set of tools for achieving it.

Winning the Brain Game will lead you to better decision-making, higher levels of creativity, clearer strategies, and overall success in business, work and life.

Market Fans of books on the way people think and how to become better at it (Kahneman, Duhigg, Eyal, and Gladwell). Innovators, product designers, and those responsible for devising effective strategies.

Risk-Return Analysis, Volume 2: The Theory and Practice of Rational Investing Harry Markowitz Imprint: STANDARD USE

Pub Date: JUNE 2016 ISBN: 9780071830096 Format: Hardback Subject Area: Finance and Investment Pages: 208 Illustrations: 40 UK Price: 46.99 Euro Price: 58.74 SA$ Price: 60.00

The Nobel Prize-winning Father of Modern Portfolio Theory returns with new insights on his classic work to help you build a lasting portfolio today In Risk Return Analysis, this ground-breaking four-book series, the legendary economist and Nobel Laureate returns to revisit his masterpiece theory, discuss its developments, and prove its vitality in the ever-changing global economy. Volume 2 picks up where the first volume left off, with Markowitz’s personal reflections and current strategies. In this volume, Markowitz focuses on the relationship between single-period choices now and longer run goals. He discusses dynamic systems and models, the asset allocation “glide-path,” inter-generational investment needs, and financial decision support systems. Written with both the academic and the practitioner in mind, this richly illustrated volume provides investors, economists, and financial advisors with a refined look at MPT, highlighting the rational decision-making and probability beliefs that are essential to creating and maintaining a successful portfolio today. Market Sophisticated finance professionals, including portfolio managers, asset managers, and economists, and Academics.

Communication the Cleveland Clinic Way: How to Drive a Relationship- Centered Strategy for Exceptional Patient Experience Adrienne Boissy, MD, Timothy Gilligan, MD Imprint: STANDARD USE

Pub Date: JUNE 2016 ISBN: 9780071845342 Format: Hardback Subject Area: Communication Pages: 256 Illustrations: 15 UK Price: 25.99 Euro Price: 31.99 SA$ Price: 32.00

Put Relationship-Centered Communication at the Forefront of Care Today, physicians face a hypercompetitive marketplace in which they must meet unique and complex patient needs as efficiently as possible. But in a culture prioritizing clinical outcomes above all, there can be a tendency to lose sight of one of the most critical aspects of providing effective care: the communication skills that build and foster physician-patient relationships. Studies have shown that good communication between doctors and patients and among all caregivers who interface with patients directly results in better clinical outcomes, reduced costs, greater patient satisfaction, and lower rates of physician burnout. In Communication the Cleveland Clinic Way, Dr. Adrienne Boissy and her team tell the story of how Cleveland Clinic created and applied the R.E.D.E. to Communicate: Foundations of Healthcare program, making the world-renowned hospital system a leader in relationship-centered care. They provide a step-by-step guide for healthcare leaders and decision-makers to design, develop, and implement communication skills training in their own institutions. Market Healthcare leaders/professionals; those designing communication programs within their enterprises.

Impossible to Ignore: How to Influence Your Audience's Memory and Spark Action Using Brain Science Carmen Simon Imprint: STANDARD USE

Pub Date: JUNE 2016 ISBN: 9781259584138 Format: Hardback Subject Area: Communication Pages: 256 Illustrations: 45 UK Price: 19.99 Euro Price: 24.99 SA$ Price: 25.00

A groundbreaking approach to creating memorable messages that are easy to process, hard to forget, and impossible to ignore using the latest in brain science

Audiences forget up to 90% of what you communicate. This is a problem because people make decisions based on what they remember, not on what they forget. In addition, the “10%” people do remember tends to be inconsistent among audience members. This leads to redundant meetings, rambling e-mails, and anemic presentations.

Many experts have offered techniques on how to improve your own memory, but not how to influence other people's memory. Drawing on the latest research in neuroscience and cognitive psychology, Impossible to Ignore is a practical guide that will help you control the “10%” that your audiences do remember to influence their decisions.

Market Business Professionals, especially those in Sales, Marketing, Training, Technology, and Finance.

The New Managers Survival Guide: Everything You Need to Know to Succeed in the Corporate World Steven Haines Imprint: STANDARD USE

Pub Date: JUNE 2016 ISBN: 9781259588976 Format: Hardback Subject Area: Leadership Pages: 384 Illustrations: 15 UK Price: 25.99 Euro Price: 31.99 SA$ Price: 32.00

Regardless of company size or industry, leaders are always on the lookout for innovative ways to get work done quickly and efficiently. They need employees on whom they can rely and trust to protect the interests of the company employees, like you, who will become tomorrow’s leaders.

To achieve success in the competitive corporate world, you must be willing to embrace these challenges and effectively navigate any organization. You need to know what you’re working toward, expect the unexpected, and maintain a proactive mind-set. Today, it’s not enough to simply execute against your job description you must develop a “sixth sense” for business and actively contribute where needed.

Best-selling author Steven Haines returns with this step-by-step practitioner’s guide to help you do just that, while adapting and thriving in any business landscape or setting.

With The New Manager’s Survival Guide, you’ll hone your business acumen, expand your knowledge, and improve your effectiveness. Your ability to solidify relationships, influence others, and solve problems at lightning speed will not only contribute to the success of the company, but will also prove to be invaluable throughout your career.

Market

New managers, new graduates, and people looking for a refresher in business fundamentals.

Managing Risk in a New Era of Regulatory Enforcement Richard H. Girgenti, Timothy P. Hedley Imprint: STANDARD USE

Pub Date: JUNE 2016 ISBN: 9781259584596 Format: Hardback Subject Area: Management Pages: 336 UK Price: 53.99 Euro Price: 67.49 SA$ Price: 70.00

Mitigate risk and achieve high-level business performance in today’s regulatory and enforcement environment The outset of the 21st century has seen a relentless flow of events from the 9/11 terrorist attack to the 2008 financial recession that have given birth to a new regulatory and enforcement landscape. In today’s global and digital world, this increasingly complex landscape has created unprecedented challenges and risks for businesses in all industries. The New Era of Regulatory Enforcement provides an overview of the challenges companies face in conducting business in this new environment. It discusses the government policies, strategies and tactics driving enforcement activity and outlines the most effective approaches for preventing, detecting, and responding to the risks presented. Authors Rich Girgenti and Tim Hedley two highly experienced professionals at KPMG who daily work with organizations around the globe to help them understand and manage these challenges - draw upon their years of experience in both the private and public sector to provide an overview of the new regulatory and enforcement landscape and a framework for compliance. Market Anyone responsible for managing risk, including internal auditors, compliance and risk officers.

Growth in the Age of Complexity: Steering Your Company to Innovation, Productivity, and Profits in the New Era of Competition Andrei Perumal, Stephen Wilson Imprint: STANDARD USE

Pub Date: JULY 2016 ISBN: 9780071835534 Format: Hardback Subject Area: Management Pages: 256 Illustrations: 25 UK Price: 30.99 Euro Price: 38.74 SA$ Price: 40.00

The classic guide to warehouse operations now fully revised and updated with the latest strategies best practices and case studies. A must-have resource for managers in warehousing operations and inventory this revised 2nd edition provides the most comprehensive up-to-date information you need to run a smooth successful operation. These cost-effective strategies will help you dramatically increase efficiency sharpen accuracy and improve overall productivity turning your warehousing business into a world-class operation. Written by one of top logistics thought leaders in the industry the book takes a 21st century approach to warehousing featuring the latest innovations and state-of-the-art tools. You’ll find expert advice on inventory control activity profiling performance and cost measures automation and computerization receiving and put away storage and handling picking and packing and other essential topics. Ed Frazelle is President and CEO of Logistics Resources International a global supply chain consulting firm and Executive Director of The RightChain™ Institute. He is also the founding director of The Logistics Institute at Georgia Tech the world's largest center for supply chain research and education.

Market

C-Suite and other high-level Executives, High level Managers, MBA students and Professors

Building Wealth One House at a Time, Updated and Expanded, 2/e John Schaub Imprint: STANDARD USE

Pub Date: JULY 2016 ISBN: 9781259643880 Previous Edition ISBN: 9780071448352 Format: Paperback Subject Area: Finance and Investment Pages: 240 UK Price: 23.99 Euro Price: 29.99 SA$ Price: 30.00

Make your first million and earn a steady income with this updated, essential guide to real estate investing

The collapse in real estate prices from 2007 through 2012 was the most significant event in the real estate industry since the Great Depression. But today, with the real estate market rebounding, a new generation of investors is entering the field, eager to make their fortune there couldn’t be a more perfect time to join them.

With Building Wealth One House at a Time, 2nd edition, author and renowned real estate expert John W. Schaub returns to provide you with a practical way to create wealth through an ethical approach of buying, financing, and managing property. Through his unique nine-step program, the author explains how to accumulate one million dollars’ worth of houses debt free in any market, while earning a steady cash flow for life. This guide presents fresh strategies for buying and financing property, reflected in six new chapters on topics such as real estate cycles, financing real estate purchases, negotiation techniques, retirement investing, and more.

Market Real Estate investors at all levels of experience who are eager to make their fortune.