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Looking at new ways to improve business at your dental office? Look no further than Front Office Rocks, with top notch dental front office training methods and videos, we train your staff to bring the edge your office needs to beat the competitors.
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frontofficerocks.com
“Kind words can be short and easy to speak, but
their echoes are truly endless”.
Mother Teresa
Any service provided depends on the communication between
individual people and the effectiveness of the service offered and how
well it’s done. This is particularly the case within a dental office.
There is a quote that says, “Make a customer, not a sale” which is very
appropriate to the subject of quality service. Customer service is an
instrument that when used well, can be a tremendous force in
generating business and more importantly gaining a valued reputation.
Training has proven to increase professional customer service skills to a
significantly higher degree. The fact that it costs less to retain loyal
customers than acquire new ones is one of the key factors of why
training is necessary. In addition, satisfied customers are likely to refer
others as well.
The business advantage of customer service training:
• Listening skills and questioning techniques which can shorten
interaction time with customers and keep the focus on moving things
along faster.• By improving communication skills, a dental office can serve more
customers in less time.• Seeming impatient about customer’s issues can be a deterrent.
Finding the balance is key and customer service training is
something that can alleviate this scenario.• Better first impressions are primary drivers of customer satisfaction
and repeat business.
Essential skills imparted through training:
The training offered by Front Office Rocks is not just an A-B-C type
training. This training is designed to offer solutions and suggestions of
how to set your office apart from the rest. It is designed to be
entertaining, realistic, and most of all, easy to implement.
About the training of Front Office Rocks:
Dental Front Office Training from Front Office Rocks
Contact:
12112 Scripps Summit Drive
San Diego, CA 92131
Email: [email protected]
Phone: (858) 344-8353
Website: www.frontofficerocks.com