Unified Communication Services

INTRODUCTION

What is Unified Communication?

The Way We Work Is Changing and Technology

New and changing regulations

Policies

Security

Empowered employees

Customer intimacy

Larger businesses

Social networks and Web 2.0

Mobile workforce

Green initiatives

Operations across time

zones

The evolving workspace

Continuous connectivity

Real-time information

UCUC

Business Technology

SocietyCompetitionLegal

See Me, Contact Me, Meet Me

Online

Find Me, Follow Me

Call My Phone

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Introduction

Unified communications (UC) is the integration of real-time communication services with non-real-time communication services with technologies that automates and unifies human and device communications in a common context and experience.

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What is Unified Communication?

What is the Importance?

Provide a competitive edge in the marketplace by uniting the workforce and staying in communication..

To reduce communication response time, or in other words perceived speed, which often is essential in decision making and acting upon instructions

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Unified Communications Components and Benefits

Unified Communication BENEFITS

Shorten decision cycle time

Improve customer responsiveness

Improve collaborative working

Eliminate location dependence

Eliminate device dependence

Increase Employee Productivity

Presence information

Reduce cost/effort of support

Integration with Business Apps

Reduce Capex and Opex

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Human Assisted e-Commerce is one answer….

• Customers want a shopping experience that places their needs first.

The future of e-commerce is interactive and it strongly favours an

environment that puts customers first.

• Bring knowledgeable sales assistants to online customers just when

they need it: before they decide to make a purchase. Since a few

crucial seconds can make or break sales, real-time assistance is

undoubtedly the most effective way to deliver excellent interaction

experience and increase sales.

• “Context based Conversations” hold the key…

DID YOU KNOW?

“Over 66% of all shopping carts are abandoned for service related issues”•Source: Forrester Research Inc,

Rate of conversion can go from 2% to 30%

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Unified Communications Happiest Minds Life Cycle services

Prepare

Plan

Design

Implement

Operate

Optimize

Provide vision for the future, and consulting for UC

planning as a part of the business

Deliver assessments and architecture

planning for the future

Build design metrics; foresee and

preempt potential vulnerabilities

Ensure the design and deployment. Deliver

the desired UC value and functionality across

the network

Provide incident support

and network investment

protection

Provide continuous

improvements

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Thank You