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5/18/2020
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Lisa Kenney, Technical SpecialistLeadership Development
What is the New Normal, Anyway?
New Normal is a Significant Change
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The Impacts of Change
• Productivity• Profitability• Processes• Quality• Sales• Customers• Workforce
4 © Development Dimensions International, Inc., MMXII. Revised MMXIV. All rights reserved.
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One Size Does Not Fit All
Changes we can see …
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People have to embrace change …
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Agenda
• How to Take the Pulse of the Workforce• What is the Neutral Zone?• Build and Rebuild Trust
It’s Time to Really Listen …
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Take the Pulse of the Workforce
Basic Questions
qWhat do you need right now?qWhat are your greatest concerns about coming
back?qWhat challenges are you facing as you try to
adapt to new procedures?qWhat are your ideas for making it easier to
work under these new protocols?
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Too Much Stress Impacts Productivity
Difficult Conversations
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Working from Home Works
High-level Results
Strengths
Areas for Improvement
Participation by Area of Focus:
Manager: 15 team membersOffice: 50 team membersOperations: 75 team members
IMEC’s Mini Pulse Survey
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Agenda
• Take the Pulse of the Workforce• Navigate the Neutral Zone• Build and Rebuild Trust
Dr. Seuss: The Waiting Place
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William Bridges: Managing Transitions
“It’s not the changes that do you in, it’s the transitions.”
From Managing Transitions
“Every beginning is a consequence. Every beginning ends something.” ~Paul Valery
“Almost anything is easier to get into than out of.” ~Agnes Allen
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Characteristics of the Neutral Zone
üHigh levels of anxietyü Absenteeism risingü Trust in leadership slippingü Information gets miscommunicatedü Teams polarize into those who want to rush
forward and those who want to keep doing things the same old ways
Best Practices in the Neutral Zone
• Establish a Transition Monitoring Team – Cross functional team – Trusted to give honest feedback– Stop gossip in its tracks
• Shore up Communication Channels– Create frequent connections– Demonstrate small successes
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Best Practices from IL Manufacturers
• Weekly conference calls• One-on-one conversations with employees• Cross departmental open forum• Daily standing meetings• Weekly standing meetings just for IDEAS• Host a virtual town hall meeting
You are Essential …
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Agenda
• Take the Pulse of the Workforce• Navigate the Neutral Zone• Build and Rebuild Trust
Build and Rebuild Trust
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Everyday Engagers Cost Nothing …
• Know and address people by name
• Greet people and ask about their well-being
• Make eye contact, nod, smile
• Avoid multi-tasking• Put away devices
• Express empathy• Admit your own
mistakes• Ask questions• Respect others’ time
and efforts• Recognize positive
attitudes and efforts
To Build Trust
• Model the behaviors you want to see.
• Be consistent. Check for mixed messages.
• Be transparent. Share thoughts, feelings and rationale.
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Trust Is Good for Business
• Retention • Engagement• Innovation• Collaboration
© Development Dimensions International, Inc., MMXIII. All rights reserved.
Take the Pulse of the Workforce
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Acknowledge the Neutral Zone
“It’s not the changes that do you in, it’s the transitions.”
Build and Rebuild Trust
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New Normal is a Significant Change
It is a terrible thing to look over your shoulder when you are trying to lead – and find no one there.”
~Franklin Delano Roosevelt
Are we there yet?
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