S M A L L F O O T M O U N TAn adaptor IS required.

Because of its limited surface area, a smallfoot mount adaptor IS required

before installing the OnStar FMV Mirror.

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Glossary…

VBATT or B+ (Yellow Wire) A direct positive 12-volt power from the battery, this line is ALWAYS active.

Gnd (Black Wire) The GROUND side of the battery. The metal chassis of the vehicle is used as ground in most cases; however there may be ground lines present in the vehicle.

Accessory or ACC (Red Wire) A positive 12-volt power line that is ONLY active when the ignition of the vehicle is in ON/RUN or ACC (if available) and is inactive when the ignition is in CRANK or OFF positions.

DTC (Diagnostic Trouble Code) See the trouble-shooting guide; there is an issue with the OnStar System, device or components.

UAC (User Access Controls) A menu used to access diagnostic information as well as to configure the OnStar device. See User Accessed Controls (UAC) section.

BUB (Back-Up Battery) In the event of vehicle power loss after a collision, the device would be able to place an emergency call to the OnStar Call Center; audio components (speakers, microphone, etc.) and/or any lighting (icons, backlighting, etc.) are NOT powered.

Determining OnStar FMV Mirror compatibility…The OnStar FMV Mirror is NOT designed for motorcycles, RVs, boats, ATVs, snowmobiles, tractors, go-karts, etc. The vehicle must be/have:

• newer than model year 1981

• a passenger vehicle no larger than a light-duty truck under 8500lbs (gross weight)

• a windshield angle 20–50 degrees (for mirror adjustability and proper crash detection)

• no cracks anywhere in the windshield and/or chips near the mirror mount

• a proper mirror mount (“big foot”) and/or a mount adaptor as listed in Section A Removing the OEM Rear View Mirror.

• clearance to allow the top of the OnStar FMV Mirror transmittal access to the sky through the windshield when mounted (if not, an external GPS antenna must be used).

• no metallic tint on the front windshield, remove metallic based tint before install.

• able to be fully adjusted for all drivers (e.g. not interfere with visors, console, etc.)

IMPORTANT: Remote start/keyless entry antennas, road quick-pass devices or other similar transmit/receive units WILL interfere with the ability to acquire a GPS signal. Relocate such devices at least one (1) foot away from the OnStar FMV Mirror.

Before you begin…First, consult the compatability requirements listed above. Once compatability is confirmed, request the following information from the customer BEFORE proceeding with installation of the OnStar FMV Mirror*:

• vehicle make/model/year and VIN

• customer name, address & phone number of designated OnStar account holder

+ OnStar phone number will be provisioned based on customer phone number provided.

• OnStar Station ID (STID)

+ Capture ALL information on the bottom of the OnStar FMV Mirror box, including STID.

+ IMPORTANT: DO NOT confuse STIDs if performing multiple installs.

* These items are required for the installer to perform the online registration of the OnStar FMV Mirror.

IMPORTANT: Read these instructions completely BEFORE beginning installation of the OnStar FMV Mirror!

Alert Icon Legend…

Troubleshooting Guide…

What is the Ford® Type 2 OEM mirror removal tool?Pictured here is the special tool that MUST be used to remove the Ford® Type 2 OEM mirror in order to prevent creating pressure points that will shatter the windshield. Although the tool can be machined using the measurements shown, it is available for purchase online or at specialty automotive tool suppliers.

Tools required…

G E N E R A L*• wire strippers & cutters• volt meter (NO test lights)• Torx T20 key/driver• 2.5mm Allen key/driver• panel tools• zip ties• electrical Tape • soldering gun & solder • razor blade

F O R D ® T Y P E 1 O E M• small flat-head screwdriver

F O R D ® T Y P E 2 O E M• Ford® mirror removal tool (see

desciption at right)• small rubber mallet

* Additional tools may be required depending on the make/model of the vehicle.

I M P O R TA N T !

The Ford® mirror removal tool should be wrapped in electrical tape (particularly at its curve) to protect the windshield from the

metal surface during the removal process. Be sure to leave at least

3/8” exposed at each end (for insertion into the mount).

5” 4” 3” 2” 1”

1”

2”

3”

4”

5”

Included in kit…

• adhesive• alcohol swab• glass primer

B I G F O O T M O U N TAn adaptor IS NOT required.

Because it has enough surface area to support the weight, the OnStar FMV

Mirror can simply be slid onto this mount.

C A M L O C K M O U N T

An adaptor IS required.

Because of its unique shape, a cam lock mount adaptor IS required before

installing the OnStar FMV Mirror.

Types of mounts…Below are the three types of mounts you will see once the OEM mirror is removed, as well as the adaptor that may be necessary in order to proceed with installation.

BACK

This document was carefully designed to explain and help simplify the installation process for the revolutionary OnStar For My Vehicle (FMV) Mirror. Please pay close attention to the tools specified and steps outlined in order to ensure proper installation and activation, as well as to avoid windshield damage.

v.3

User Accessed Controls (UAC)...This menu is used to access diagnostic information as well as to configure the OnStar device.

1. Press and hold the “Phone Button” for 5 seconds.

2. You will hear “Welcome to OnStar 9.0. Continuing will change your settings of your OnStar system…”.

3. There will be a list of options that you can choose from by saying “Yes” or “No”:

• CHANGE YOUR LANGUAGE changes your Language for all menus

• VERIFY HANDS-FREE CALLING DATA information related to the OnStar Hands-Free calling phone

• REPROGRAM YOUR HANDS FREE CALLING DATA use ONLY if requested by OnStar Technical Assistance

• HANDS-FREE TUNING SETTINGS changes setting for different mic positions:

TUNING ROW EXTERNAL MIC LOCATION

0 DO NOT USE

1 (default setting) BEST: mic is near driver to the side of overhead center console

2 BETTER: mic is near the front of headliner near windshield

3 CONVERTIBLE: with mic near top of A-Pillar

4 CONVERTIBLE: with mic near the front of headliner near windshield

5 DO NOT USE

• DIAGNOSTICS diagnostic info for the OnStar unit (with sub-categories):

• TROUBLE CODES (SAY “1”)

+ Some trouble codes are provided in the Trooubleshooting section below; for other codes not listed, please contact technical support at 1.877.733.6770.

• CELLULAR (SAY “2”)

+ Signal Strength (Scale: 51Dbm to ~103Dbm, the lower the number the better the signal)

+ System ID

+ Preferred Roaming List (PRL): used for roaming purposes

+ Mobile Device Number (MDN): phone number for the OnStar Hands Free Calling

+ Mobile Identification Number (MIN): 10-digit unique number used to identify a mobile phone

+ Packet Data (available or unavailable): based on the cellular coverage area you are currently in; must be available to be able to download turn-by-turn route or perform Web registration.

• BLUETOOTH (SAY “3”)

+ Enabled/Disabled

+ Link Quality of Currently Paired Device (Scale: 0 to 255; Higher the number the better the link quality)

• GPS (SAY “4”)

+ Aged/Current: if aged there is no GPS signal; this will be true if the vehicle is inside

+ Latitude/Longitude: the devices current or last known location

+ Time Stamp: YEAR/MONTH/DAY/HOURS(24hr scale)/MINUTES/SECONDS Note: it will read only numbers back with no pause (example: Feb 21, 2011 4:42 PM = 20110221284200).

TELLTALE STATUS ALERT ICON STATE CONDITION

Green Telltale NONE

STEADY

system functioning and enrolled/registered with OnStar

system functioning but NOT enrolled/registered with OnStar

Red Telltale FLASHING

STEADY

DTC Set* — trouble with the mirror

DTC Set* — trouble with the mirror and NOT enrolled/registered with OnStar

*See UAC section.

CONDITION/PROBLEM SOLUTION

No power Check the inline fuses of the wiring harness; replace if fuse is blown (a blown fuse indicates a short in the wiring); inspect the entire length of wiring for cuts or abrasions.

Using a digital multi-meter, check both VBATT and ACC for +12V power.

Check the ground connection and ensure that it is secure and has a good connection (i.e. no paint on the metal, etc.).

If no wiring issues are found, there is a remote possibility of a locked-up unit. Remove power from the mirror, wait 20 seconds and reconnect power. If there is still no power, replace the OnStar FMV Mirror with a new one. If the old OnStar FMV Mirror was enrolled, transfer the account to the new device.

Only turns ON when button is pressed This indicates that the accessory line is not functioning.

Check the inline fuses of the wiring harness; replace if fuse is blown (a blown fuse indicates a short in the wiring); inspect the entire length of wiring for cuts or abrasions.

Using a digital multi-meter, check ACC for +12V power when the vehicle is in the ON or RUN state.

Green Telltale with Solid Alert Icon The OnStar Unit is NOT configured.

Complete the online registration in the Installation Guide. If that was already performed, wait 25 minutes after it was submitted with the OnStar FMV Mirror in the ON mode. (Failure of the Web registration may be an indication that the vehicle is not in a cellular data coverage area; some metal structures/buildings can also block cellular signals.)

If the Alert Icon is still on, press the OnStar Blue Button twice and it will connect you to an advisor who will complete the registration.

Red Telltale with Flashing Alert Icon There is a trouble code active (e.g. there is a problem with the unit). Trouble codes can be pulled from the unit. See the User Accessed Controls (UAC) section for more details.

No or low audio Turn up the sound using volume up button.

If there is still no sound; remove the speaker cover and check that the speaker connected/plugged into to the circuit board (red and black twisted wires).

No backlighting Increase the backlighting using the light bulb button. (When at the lowest level, the backlighting goes off completely.)

No GPS signal Ensure there is a clear view of the sky through the windshield from the top of the mirror.

Metallic-lined window tint will block GPS reception; if present, remove from windshield.

RF interference from some devices can block/jam the GPS chipset of the OnStar FMV Mirror; check for devices near the OnStar FMV Mirror that may cause this kind of interference, such as (but not limited to) remote start/keyless/alarm antennas, toll pass devices, or anything that can create an RF signal. If said devices are present, relocate away from the OnStar FMV Mirror and re-test for GPS signal.

Speech recognition does not hear spoken commands or audio cannot be heard from other end of phone calls

Indicates microphone is not working.

Check the length of the microphone wiring for any cuts or pinches.

Ensure inline connector and the connector on the back of the mirror are connected and fully seated.

Verify microphone is working by using speech recognition (press PHONE button and speak a command).

Replacing the OnStar FMV Mirror (warranty, etc.) • Install the new OnStar FMV Mirror. • Press the OnStar Blue Button twice. (DO NOT USE WEB REGISTRATION.) • Tell the advisor this is a “part replacement.” • Give the advisor the OnStar Station ID (STID) from the old mirror (located on neck). • The advisor will transfer all account information and configure the new mirror.

Moving the OnStar FMV Mirror to a new vehicle • Install the OnStar FMV Mirror in the new vehicle. • Press the OnStar Blue Button. (DO NOT USE WEB REGISTRATION.) • Tell the advisor this is a “vehicle transfer.” • Give the advisor the new vehicle information. • The advisor will transfer all account information.

Unstable/vibrating image in the mirror This indicates the mirror is not fully seated onto the mount.

Loosen the set screw on the base of the OnStar FMV Mirror and wiggle the mirror base to ensure it is FULLY seated onto the mount; re-tighten the set screw.

Trouble Code 944603 Backup Power Source — Voltage Below Threshold

This means the Back-Up Battery (BUB) has gone bad; replace the BUB.

When the new battery is installed, it can take up to 30 minutes with the vehicle ON to clear the DTC. If the problem persists with the new battery, contact Technical Support at 1.877.733.6770.

Trouble Code 944704 Backup Power Source — Open Circuit

Check that the OnStar FMV Mirror back-up battery is plugged in. If battery is plugged in and code 9447 still present, replace BUB.

Other Trouble Codes Please Contact Technical support at 1.877.733.6770.

For installation technical support, call 1.877.733.6770.

TTY is available for the hearing impaired via a dedicated toll-free line at 1.877.248.2080. For general information about the OnStar FMV Mirror, call 1.855.ONSTAR3 (1.855.667.8273) or visit onstar.com/web/portal/onstarfmv.

Installing the OnStar FMV Mirror may result in the loss of some features embedded within the OEM mirror

including (but not limited to): mirror dimming; audio commands for

systems like Ford Sync®, U-Connect®, or other Bluetooth® systems;

compass; map lights; video displays; garage door openers. Before

proceeding with OnStar FMV Mirror installation, make sure the customer is aware of these potential feature

losses within their particular vehicle.

DO NOT remove an OEM mirror with an embedded safety feature

such as passenger-side airbag indicator, lane departure sensor, back-up camera display, or any

component that will trigger a diagnostic trouble code.

NOTE: You MUST disable (without reminder) 911 ASSISTTM in the phone

settings of the Ford Sync® system for Ford® vehicles equipped with

the Sync® system.

For the latest information regarding FMV fit criteria visit:

onstar.com/fitcriteria

I M P O R TA N T !

IMPORTANT: If the windshield is equipped with a blackout area around the mirror base bracket, care must be used not to cut or scrape the blackout.

1. Determine the location of the mirror mounting base by marking the outside/inside of the windshield with a wax pencil where the base was previously located. If it is not clear where the base was located, or if there was not a mount previously there, use the following steps to determine where the base should be installed:

1.1. Using a measuring tape, measure the distance between the windshield pillars at the windshield blackout line.

1.2 Using a marking pencil, halfway between the windshield pillars, draw a centerline (1) on the windshield from the roof panel to the windshield base.

1.3 Draw a perpendicular line intersecting the centerline (2) at that location. This location can be determined by holding the mirror inside the vehicle at the proper location.

NOTE: The bottom center of the bigfoot mount will be at the intersection of these lines.

2. Clean the inside windshield glass thoroughly with a razor blade to remove any old adhesive.

3. Mask off the area, using blue painter’s tape or standard masking tape to mask off a 2 inch square for where the black primer will go.

IMPORTANT: Clean the inside windshield glass and the mounting surface of the mirror mounting base thoroughly with the provided alcohol wipes. DO NOT touch the mounting surface of the mirror mounting base or the glass.

4. Cover dash and other areas to prevent primer or adhesive spills on those surfaces.

5. Prime glass surface (CAREFUL: The primer will drip and stain)

• Cover the dashboard to avoid damage from drips.

• Shake BETAPRIME™ 5500SA Glass/Frit Primer for at least one (1) minute before application

• Open BETAPRIME™ 5500SA by screwing the tip/felt applicator in clockwise, use a paper towel to catch drips (it will stain anything it contacts)

• Apply the primer to the inside of the taped/masked off square on the windshield

+ If the primer runs outside of the masked area, the primer run can be scraped off with a razor blade once it has dried

• Allow a minimum of six (6) minutes for primer to dry before applying the adhesive

IMPORTANT: DO NOT touch the mounting surface of the mirror mounting base or the glass.

6. Using the syringe, apply the adhesive to the back side of the bigfoot mount in a back and forth zigzag pattern.

7. Apply the bigfoot mount to the windshield, ensuring that the mount aligns correctly to the area that was primed with the black primer.

8. Hold the mounting base firmly in place for one (1) minute.

8. Affix the mount to the glass using a few strips of electrical tape or masking tape.

9. Clean the wax pencil lines from the exterior surface of the glass.

10. Wait thirty (30) minutes and remove the tape and scrape away the excess adhesive/primer with a razor blade.

IMPORTANT: Install the OnStar FMV Mirror after 60 minutes (one hour) onto the bigfoot mirror mount. Refer to Section D to attach the OnStar FMV Mirror.

Affixing a bigfoot mount…

BETAPRIME ™ 5500 SAThe Dow Chemical Company2030 Willard H. Dow CenterMidland, MI 48674

KEEP OUT OF REACH OF CHILDREN.

DANGER! EXTREMELY FLAMMABLE LIQUID AND VAPOR. CAUSES EYE IRRITATION. MAY CAUSE ALLERGIC SKIN REACTION OR IRRITATION. MAY BE HARMFUL IF INHALED. MAY CAUSE RESPIRATORY TRACT ALLERGIC REACTION OR IRRITATION. MAY CAUSE CENTRAL NERVOUS SYSTEM EFFECTS. MAY BE HARMFUL IF SWALLOWED. ELIMINATE IGNITION SOURCES. DO NOT USE IN A CONFINED SPACE; USE WITH ADEQUATE VENTILATION.May cause moderate eye irritation. May cause moderate corneal injury. Vapor may cause eye irritation. Prolonged skin contact may cause moderate skin irritation. Skin contact with isocyanates may play a role in respiratory tract allergic reaction. A component in this mixture may cause an allergic respiratory reaction. Vapor concentrations could be hazardous on a single exposure. Avoid inhaling vapor. Open vehicle doors and if necessary, also use other means to ensure fresh air entry during application and drying. If eye irritation, headaches, or dizziness are experienced, increase fresh air or leave the area.

INGREDIENTS: METHYL ETHYL KETONE (78-93-3), CARBON BLACK (1333-86-4), ISOPHORONE DIISOCYANATE (4098-71-9)

Before using this product, consult your employer, if applicable, and read the Material Safety Data Sheet (MSDS) for additional information.

Scotch-Weld ™ Urethane Adhesive DP604 NS, Black (Part A and Part B)3M – Industrial Adhesives and Tapes Division3M CenterSt. Paul, MN 55144-1000

KEEP OUT OF REACH OF CHILDREN.

DANGER! MAY CAUSE AN ALLERGIC SKIN AND RESPIRATORY REACTION. MAY CAUSE SEVERE EYE, SKIN NOSE AND THROAT IRRITATION.Persons previously sensitized to isocyanates should avoid product use. Do not inhale vapor. Vapors released during curing may cause eye irritation. Do not inhale dust from cutting, grinding or sanding of cured product. Use only with adequate ventilation by opening vehicle doors, and if necessary, also use other means to ensure fresh air entry during application and drying. If ventilation is not adequate, use appropriate respiratory protection. Do not get in eyes, on skin or clothing. Avoid eye and skin contact with dusts from cutting, grinding or sanding of cured product. Keep container closed when not in use. Wash thoroughly after handling. Do not ingest.

INGREDIENTS: Polyether Polyol (9082-00-2); polyurethane prepolymer (67837-35-8); dicyclohexylmethane-4,4’-diisocyanate (5124-30-1); diethyltoluenediamine (68479-98-1); propoxylated trimethylolpropane (25723-16-4); 4,4’- diphenylmethane diisocyanate (101-68-8); 1,1’- diphenylmethane diisocyanate polymer (39310-05-9); and m-xylene-alpha, alpha’-diamine (1477-55-0).

Before using this product, consult your employer, if applicable, and read the Material Safety Data Sheet (MSDS) for additional information.

WEBCOL/CURITY ® 70% Alcohol Prep PadsTyco Healthcare/Kendall15 Hampshire StreetMansfield, MA 02048

KEEP OUT OF REACH OF CHILDREN.

DANGER! FLAMMABLE. Liquid, mist or vapor will cause eye irritation and possible corneal damage. Prolonged or repeated contact may cause skin irritation or dermatitis. Exposure to vapor may cause irritation to nose, throat, respiratory tract, and central nervous system depression.

INGREDIENTS: Isopropyl alcohol (67-63-0)

Before using this product, consult your employer, if applicable, and read the Material Safety Data Sheet (MSDS) for additional information.

FIRST AID Eye Contact: Immediately flush eyes with large amounts of water; if present, remove contact lenses after the first five minutes, then continue flushing eyes for at least fifteen (15) minutes. Obtain medical attention without delay, preferably from an ophthalmologist. Skin Contact: Remove material from skin immediately by washing with soap and plenty of water. Seek medical attention if irritation persists. Inhalation: Move person to fresh air. If not breathing, give artificial respiration. If breathing difficulty is experienced, contact physician immediately. Ingestion: If swallowed, seek medical attention. Do not induce vomiting unless directed to do so by medical personnel.

See MSDS for emergency contact information.

HAZARD WARNING INFORMATION

Affixing the mount adaptors… Skip to section C if vehicle has a bigfoot mount. If it does not have a mount of any sort, refer to the section on the back of this page detailing how to install the bigfoot mount.

DO NOT USE EXPIRED PRODUCT. Check the expiration date on both the adhesive, primer (Day.Month.Year format) and the alcohol wipe. If the product has expired, do not use it.

PROTECT THE VEHICLE’S INTERIOR! The 5500SA primer will DRIP AND STAIN! Completely cover the work area in the vehicle. Catch ALL drips with paper towel in your free hand. The primer will instantly soak through layers of paper towel/fabric/etc., so you MUST properly protect the vehicle interior. Using plastic sheeting underneath an absorbent material is highly recommended to protect the vehicle interior.

WEAR SAFETY EQUIPMENT! Wear nitrile chemical resistant gloves (the 5500SA primer will stain your hands), safety glasses, work apron, or other protection required or provided by your company. Work in a WELL ventilated area (leave doors and win-dows of the vehicle open) between 60°F and 85°F.

1. Cleaning and prepping windshield and mount adaptor.• Scrape the windshield with a razor blade to remove any residue or contaminates (may be clear and not visible by the naked eye)

• Mask off the area

• Slide the appropriate mount adapter onto the existing mirror mount on the windshield

+ For the bigfoot service mount application, see instructions on reverse

• Use blue painter tape or standard masking tape

+ Tape around the adapter, so when the black primer is applied, the tape masking will help maintain a clean professional look to the black primer that will be applied in later steps

• Remove adapter after tape is applied

+ Make sure the masking has a clean straight edge

• Clean the glass and mount adapter

• With provided alcohol wipe: (others may contain additives that may affect the bonding, only use the provided wipe)

+ Thoroughly clean the glass inside the masked area, let flash off (1 minute)

+ Thoroughly clean the channels of the adapter or the back of the bigfoot mount, let flash off (1 minute)

• DO NOT TOUCH glass or the adapter/mount once they are cleaned

• Prime glass surface (CAREFUL: The primer will drip and stain)

• Cover the dashboard to avoid damage from drips

• Shake BETAPRIME™ 5500SA Glass/Frit Primer for at least one (1) minute before application

• Open BETAPRIME™ 5500SA by screwing the tip/felt applicator in clockwise, use a paper towel to catch drips (it will stain anything it contacts)

• Apply the primer to the inside of the taped/masked off square on the windshield

+ If the primer runs outside of the masked area, the primer run can be scraped off with a razor blade once it has dried

• Allow a minimum of six (6) minutes for primer to dry before applying the adhesive

2. Attach the appropriate mount adapter. S M A L L F O O T M O U N T A DA P T O R• Slide the smallfoot mount adapter DOWN onto the smallfoot mount on the windshield of the vehicle.

• Ensure the adapter is seated all the way down onto the mount.

• IMPORTANT: If there is a 1/8” or large gap between the adapter and the windshield, use a folded piece of electrical tape to wedge between the windshield and the top center of the adapter (as shown below); use enough layers of tape to ensure a snug fit. This will prevent the adhesive from flowing into this area so there is enough adhesive to fill both channels.

• IMPORTANT: Apply electrical tape along the sides and top of the mount adaptor; use a flat edged tool to make a tight seal between the tape and windshield to keep adhesive from squeezing out when injecting the adhesive (reverse angle above right).

C A M L O C K M O U N T A DA P T O R• Slide the cam lock adapter UP into the cam lock mount on the windshield of the vehicle.

• Ensure the adapter is seated all the way up into the mount.

• Tighten the set screw hand tight using a 1/64” Allen wrench.

• IMPORTANT: If the adapter starts to push way from the windshield, it is too tight.

• IMPORTANT: Apply electrical tape along the sides and top of the mount adaptor; use a flat edged tool to make a tight seal between the tape and windshield (as shown below right) to keep adhesive from squeezing out when injecting the adhesive.

3. Apply the adhesive.• IMPORTANT: The adhesive starts to set within 5-10 minutes of application. Cover the dashboard to avoid damage from drips.• Using ONLY the adhesive provided (3M–DP604NS), insert the syringe into the fill holes

at the top of the adapter and SLOWLY depress the plunger until approximately 1/2 of adhesive remains in the syringe.

• IMPORTANT: The cam lock mount adaptor uses TWO syringes; depress each plunger until approximately 1/4 of adhesive remains in the syringe.

• Make sure both channels are filled entirely by using half of the adhesive in each channel (small foot adapter) or 3/4 of the adhesive from each syringe in each channel (cam lock adapater). You must make sure the adapter is properly masked off; if there is too much squeeze out of adhesive you will not have enough to fill both channels.

• After 10 minutes, remove the tape and use a razor blade to remove any adhesive that may have escaped.

• IMPORTANT: Though the original mount will hold the weight of the adapter and the OnStar FMV Mirror while the adhesive sets, allow at least 20 minutes for the adhesive to fully cure at room temperature before driving the vehicle.

Removing the existing OEM rearview mirror…

There are primarily three different mounting options used by vehicle manufacturers. Once you identify which type of mount is used in the vehicle, carefully proceed with removal of the existing mirror as follows:

1. Screw wedge mount• Using a screwdriver or Torx bit, loosen the screw in the base of the mirror mount.

• After loosening the screw, gently lift upward to slide the mirror off of the mirror mount.

2. Screwless wedge mount (Ford® vehicles ONLY): F O R D ® O E M T Y P E 1• Using a small 1/8” flat-head screwdriver, insert the flat end into the opening at the bottom of the mirror mount.

• Staying flush with the windshield, slide the screwdriver into the center of the mirror mount until resistance is felt.

• Gently apply a small amount of additional upward force to lift away the locking spring in the mount.

• While still applying upward pressure with the screwdriver, grasp the mirror bracket and wiggle side to side.

• Lift mirror up toward the headliner and off of the mirror mount button.

• IMPORTANT: BE VERY CAREFUL! TOO MUCH FORCE CAN CAUSE DAMAGE TO THE WINDSHIELD.

F O R D ® O E M T Y P E 2• Insert the CURVED end of the Ford® mirror removal tool (see above) into the bottom of the mirror channel mount.

• GENTLY pry the tool to release the spring clip.

• IMPORTANT: Ensure the clip is fully disengaged from the mirror mount before attempting to remove the mirror.

• Use a small rubber mallet to gently tap the base of the mirror channel mount upwards towards the headliner.

• IMPORTANT: BE VERY CAREFUL! TOO MUCH FORCE CAN CAUSE DAMAGE TO THE WINDSHIELD.

3. Cam lock mount (no tools required)• Grasp the base of the mirror.

• Rotate 90 degrees counterclockwise.

• Slide the mirror down toward the dash to remove.

A

B

D

Congratulations! Installation of the OnStar FMV Mirror is now complete.

F Registering the OnStar FMV Mirror…

1. Reconnect the negative terminal of the vehicle’s battery.

• For warranty part replacement or vehicle transfer information, see the Troubleshooting section.

2. After all power is connected (POWER CONNECTIONS MUST BE CHECKED):

• Turn the vehicle on and press the WHITE phone button; “OnStar Ready” should be heard.

• Press the phone button again and “Thank you, Goodbye” will be heard.

• With vehicle OFF, repeat last two steps. The unit should be in stand-by and “wake up” if constant power is connected correctly.

• Ensure when the vehicle is turned ON and OFF the OnStar FMV Mirror does the same; then Leave the vehicle ON.

• If the external microphone is not plugged in (see below), a Diagnostic Trouble Code (DTC) will be set, (red telltale).

• A solid yellow Alert (triangle) Icon indicates the unit has not been registered, proceed to step 3.

• If the unit does NOT have an illuminated Alert Icon, this means it has been registered before (i.e. returned unit or vehicle transfer); skip step 3 and press the BLUE OnStar button to register the mirror to the new customer.

IMPORTANT: The OnStar Mirror MUST be ON for the registration to be successful.

3. Leave the Vehicle/OnStar FMV Mirror ON and THEN complete the Web Registration:

• Go to www.OnStar.com/web/portal/fmv/registration.

• Enter information collected earlier; ensure correct STID is attached to the appropriate vehicle/customer.

4. After the Web Registration is submitted, leave the vehicle ON until the Alert Icon extinguishes; this should turn off in less than 15 minutes. If the Alert Icon does not go off after 20 Minutes, press the BLUE OnStar button TWICE to complete the registration. (Note: The unit/vehicle must be in a Cellular Data coverage area for the automated web registration to be successful.)

G Final steps…

1. Reinstall all removed panels and ensure vehicle is back to its original condition or better

2. Set Audio Tuning Parameters: • Press and hold the Phone button for 5 seconds to enter User Access Controls. • Say NO to all the prompts until you hear “Your current hands free tuning is set to #. Would you like to change this setting?” • Say YES and choose the appropriate tuning parameter (see chart on reverse in User Access Controls section). • Once complete, press the WHITE phone button again to exit.

3. Check to ensure the vehicle can receive a GPS signal: • Move the vehicle into an open-sky environment; let the vehicle sit for 1–2 minutes. • Press and hold the PHONE button for five (5) seconds to the enter the User Access Controls (see reverse). • Under Diagnostics>GPS, ensure the unit has a “Current” location (if not, see Troubleshooting Guide on reverse).

4. Install the provided OnStar FMV window clings/stickers of front-side windows

IMPORTANT: Inform the customer that they MUST press the BLUE OnStar button to complete the enrollment of their account and choose their OnStar Services Package. Without doing so, OnStar cannot guaranty any services will be provided.

E Mounting the external microphone…

Mount the mic in one of the locations indicated in the User Access Controls section on reverse. OnStar recommends adhering the microphone to a plastic trim piece if possible; however it can be applied to a headliner surface if necessary. For plastic surfaces, thoroughly clean the area with an alcohol wipe and dry; to mount, remove the adhesive tape backing, then press and hold the mic firm to the surface for 20 seconds.

IMPORTANT: The adhesive on the external microphone is meant for only ONE application. Be careful.

Attaching the OnStar FMV Mirror & connecting power…

Slide the mirror onto the mount or fully cured mount adaptor, being certain to FULLY seat the mirror on mount and tighten the Torx (T20) set screw. Be sure the screw is snug (1.8N-m/16 lb-in).

• If mirror or adapter will not slide onto the wedge mount on the windshield, check for any oxidation on the mount and remove the oxidation; apply a small amount of white lithium grease to aid in mounting.

To connect power to the OnStar FMV Mirror, follow these steps:

1. Locate the appropriate vehicle power wires in the vehicle (B+ [Battery 12V], ACC[Accessory/switched 12V], Gnd[Ground]).

• Ensure that the VBATT and Gnd Wires are actually a constant connection and do not change when cranking, dome lights on/off, doors open/closed, changing gears, park/reverse/drive. (Note: Power lines to dome lights in most vehicles turn off after a period of time of the vehicle being off; do NOT connect to such lines.)

2. Route the wire harness (B+ [yellow], ACC [red] and Gnd [black]) from the mirror to the power source either along the headliner and down the A-pillar or into the headliner.

• Secure all wires along the entire length of the harness avoiding any audio or antenna wires/cables while making sure to avoid sharp metal and not to interfere with any moving parts or heat sources such as steering, braking, lighting or safety equipment (i.e. airbags, seatbelts)

3. Find and use an OEM ground connection or create a SECURE ground connection by screwing into the vehicle’s metal chassis (verify the metal is a low resistance ground point), removing any paint/coating for good connectivity.

IMPORTANT: Do not tamper with or hinder any safety equipment such as Side Curtain Airbags (i.e. zip-tie and secure all wires near an airbag and NEVER route wires over the path of the airbag).

4. Disconnect the negative terminal of the vehicle’s battery.

5. Make the appropriated wire splices and connect the B+ and ACC wires:

• Use an inline splice.

• Spread the wire strands.

• Insert the OnStar FMV Mirror wire and twist together.

• Solder the connection.

• Zip-tie the lines together to provide strain relief.

• Thoroughly wrap electrical tape around the connection.

• If the provided harness is too long, bundle the wiring and make sure it does not entangle other wires or cause a rattle -OR- cut to the appropriate length and sever the inline fuse(s) from the end and splice them (an inline fuse MUST be used).

Plugging-in the Back-Up Battery (BUB)…

1. Remove Allen screw (2.5mm) from speaker door on the back of the mirror and remove door

2. Plug in the Green Battery Pack into the circuit board (make sure it locks into place).

3. Re-install the door, ensuring the wires are safely tucked into the cavity under the plastic between housing and circuit board.

4. Hand Tighten the Allen screw till snug (do not over tighten).

IMPORTANT: Be careful not to strip the hole. If you do, use a slightly larger screw, but NOT longer than the screw provided.

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