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What is shaping the public sector industry.Current and future trends in Government.
FOR HP INTERNAL USE ONLY
HP has spoken to customers in the Public Sector in different countries focusing on Government entities at all levels; local, state, municipal and federal. We also talked to Government specialists in and outside HP to better understand the current climate.
The following are the results of these conversations which helps us examine the current and future trends in the Government sector.
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Public Sector – GovernmentAgenda
•Reality check
•Trends−Social Trends−Environmental Trends−Business Trends−Regulatory Trends−Technology Trends
•Customer highlights−Business−Workflow
•Challenges and Opportunities
•How HP can help
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Reality check
• Recession, bank rescues and fiscal stimulus packages have sent budget deficits soaring
• Big increase in public debt is worsened by aging populations, and unemployment
• Mounting public debt jeopardizes the sustainability of economic recovery
• Every policy maker understands that the current situation is unsustainable
• Ending the fiscal and monetary stimulus will be much harder than starting it
• In most countries the economy will remain enormously reliant on government support for a whileFOR HP INTERNAL USE
ONLY Source: IDC Government Insights
Citizens higher expectations and demands
•Citizens are requiring their governments to change the way they manage themselves and the spending of public money – performance management and accountability is on the rise
• Easier, on-demand access to information and services• Faster, automated document submission and retrieval
Social Trends
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Environmental
•Governments are to show example by giving evidence of their initiatives and results
•Demand more environmental information from their providers and manufacturers on the equipment purchased. If not provided they simply deal with another vendor or manufacturer
•Must follow regulations that they themselves impart such as environmental ISO, etc.
•Governments in general are investing in Green IT and sustainability/innovations to delivers its contribution to achieving Copenhagen goals
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Environmental Trends
Budget Constraints
•Mounting pressure to:•Cut costs•Consolidate hardware•Simplify processes•Streamline management
• “Do more with less”
•Critical need for increased collaboration to cut cost by sharing resources (e.g., homeland security, digital certificates in Spain and Portugal, etc.)
Business Trends
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Compliance to regulations
• Records Retention• Content Management(GEVER/DOMEA in EMEA)
• Carbon Footprint• Access to Personal Information• Regulations between federal and local government bodies (e.g., Germany)
Regulatory Trends
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Tighter IT security requirements
•Privacy is a major issue – personalization must be based on data protection and human rights obligations and laws
• In general, governments are taking action to improve security:• future identity card (Germany)•biometric visas (UK)
• Confidential documents found in output trays • New requirements on imaging and printing devices
Technology Trends
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Need for collaboration across Government agencies
• Information sharing between disparate systems and locations
e.g. Courts, Police, Probation
•National and International
e.g. Europol, Interpol
Technology Trends
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Key IT Initiatives
−Content Management / Document Capture
−Distributed capture
−IT modernization, consolidation
−Citizen Self-Service, e-filing
−MPS (Managed Print Services)
−Cloud Computing, specially in geo-technology and GIS
−Social Media for citizen engagement
−Investment in broadband
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Technology Trends
Customer highlights…
• Business
• Workflow
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How are our customers adapting?BUSINESS
• During a down economy there is less spending on services and supplies. Government agencies in general have less money to purchases supplies and less money for service maintenance contracts, etc.
• Paying more attention to reliability
• Focusing on immediate improvements of existing systems and processes with minimal additional investment – use what we have to its maximum potential
• Establishing and improving standards across departments and different government bodies – more security and less margin for errors
• Prioritizing projects that are cash efficient and have fast return on investment – deliver value early to fund next phase of implementation
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“HP technology has definitely changed the way we work. Now we can map the fires in real time and pass that information to the men and women on the ground to help them make better tactical decisions. It’s affordable, it’s easy to use, and we’ve proven that the technology works.”
Tom PattersonFire Management Officer –
U.S. Bureau of Land Management
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Customer highlights…
• Business
• Workflow
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How are our customers adapting?WORKFLOW
• Keeping electronic copies of all maps (legal records) which they scan. This gives them security in case the original is damaged or destroyed (fire, terrorist attack, etc.)
• There is more information on-line and the availability to scan/create information electronically is extremely important
• Using large multifunction machines more widely as a tool to help on electronic content management
• Recycling – consumables and hardware. Preach by example
• Experimenting with Social Media as a way of engaging citizens – listening as well as informing
• Speeding up workflows using mobile devices, telecommunications and the Internet – investment in broadbandFOR HP INTERNAL USE ONLY
”Most of our maps are now available online as is most of our data. We have interactive web mapping applications as well. We still print hundreds (maybe thousands) of maps per year for our internal customers; planning staff, other departments, reports, and lots of scanning too.”
Nick Franchino, GIS Manager, Los Angeles County Dept. of Regional PlanningFOR HP INTERNAL USE
ONLY
Team working on 2D converted data at Institut Cartographic de Cataluña
Technology changes
•PDF−PDF has become the format of choice for scanning, printing and
sharing. −Plug-ins for Acrobat reader such as TerraGo Geo are adding GIS
functionality to PDF files and they are used also as a collaborative tool
−Scans saved as PDF are also widely used to keep record of maps (specially of orthographic maps) and drawings (field drawings hand marked)
• Increase of 3D data analysis usually captured by plane
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An engineer analysing 3D data captured by plane at Institut Cartographic de Cataluña
“Changes in the industry have revolved around the hardware capability to use and manipulate very large file sizes (some of them over 1GB) and also the amount of data (mostly imagery) now available to us.”
Ray Caputo, GeographerUS Army Geospatial Center
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Cloud computing – suitable for geotechnology
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UK Government commits to
cloud computing for public sector
• is a good example of early-stage, cloud-like computing.
Pros Cons• Lower operational cost, quicker
development times and delivery independence
• Enables heavy duty data crunching to better process and explore internet pools of information
• Pay for usage reduces fixed expenses on hardware, software maintenance and support
• Data and processing is at the merci of the service provided and reliable internet connection
• Capabilities limited by market place demand, standards and incentives of the provider
• Security concerns, liability, legal position and data-processing ownership and responsibility. Extra precaution is needed
Source: GeoWorld, September 2009
VISUALIZED SCALABLE SERVICEsoftware & data components
are shared over the Internet
can be readily enlargedresources are allocated among multiple inter-connected computers acting as a single device
The role for large format prints• A physical medium - the paper is essential to present
complex spatial and design data in a simple, attractive and effective way
• Fewer prints needed – due to precise printing and previews that eliminate waste
• Precision narrows margin for errorSamples of GIS applications in Government:• Infrastructure and transportation planning• Improve services response time• Segment populations • Land use and urban growth planning• Legislative redistricting • Public natural resources (coastal zone management)• Crime tracking• Emergency management• Taxation analysis and record keeping• Military geospatial support • Public cartography (cadastral), etc.
They print maps!
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Recycling
• In general, governments are as concern to be environmentally responsible as to portrait a good image - expected-demanded from citizens
•They want to reduce their environmental impact
when printing
•Saving on resources – media, ink, energy – is also common practice since is not only good for the environment but also reduces cost
•Recycling of consumables and hardware
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Challenges and Opportunities
Situation
•Exploding digital content (Doubles every 18 months)
•Converging devices on the network
•Evolving network security concerns
• Increasing regulatory actions including environmental
•User-driven print trends– Use of color– Scanning
Challenges
•Reduce operational costs
• Improve productivity / increase revenues
• Increase collaboration with other government agencies
•Simplify and reduce footprint
•Mitigate security risks
•Comply with diverse regulations
•Decrease environmental impact
Opportunities
•Rationalize print deployment to reduce costs
•Promote Redesign critical business processes to improve workflow and cycle times
•Assess core vs. context activities; shift resources accordingly
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What does this mean for suppliers?
• Slowdown in contract signing, longer sales cycle
• Demand for increased evidence of savings - push for transparency in risk
• Digital infrastructures needed to provide the platform on which change is based
• Resource constrained (human and financial) public sector will require strong allies
• Potential for stronger relationships, based on trust and positive results
• No time for proposals that suggest “rip and replace”
• Public sector executives will be focused on executing changing policies, little time to spend on “awareness raising”, messages must be concise, crisp, clear, compelling
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Source: IDC Government Insights
How HP can help
Large Format Printing and Scanning play a key role in Governments´ GIS workflow
help communicate ideas and make better decisions by:
• Presenting complex data more clearly and accurately
• Making information more visually appealing
• Giving more people access to the results of GIS analysis
• Shortening the time it takes to print out results of GIS analysis
• Providing a low maintenance and low attendance printing solution
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How HP can help
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HP large-format printers and scanners
• Demonstrable ROI
• Using the Internet to speed up workflows - HP Designjet portfolio with embedded web servers capabilities
• Comprehensive connectivity – HP provides GIS-specific solutions, developed in co-operation with key player in GIS field
• Precise equipment that minimizes errors
• Increase productivity −Manage high print volumes and peak workloads−Review, check designs, and obtain approvals for faster
project completion−Enhanced productivity lowers cost of ownership and
reduces overall IT spending
How HP can help
•Lowering operating costs−Remote printer management for excellent control of your
print processes and costs−Preview and print only when needed; avoid trial-&-error
prints−Eliminate the costs and delays associated with reliance on
local print shops
•Low cost per copy with efficient writing system, low ink consumption, and multipacks
•Fast processing and printing−Print complex maps fast with HP Double Swath technology−Fast data transmission; process and print at the same time
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HP large-format printers and scanners
Balancing the act (Profits, People, Planet)
Profits/Savings
People
• Optimize resources• Decrease costs and
increase value• Reduce risks (security)• Improve productivity
• Maximize flexibility• Keep it simple• Ensure its reliable• Meet needs and
accommodate some wants
Change management challenge
Planet
• Decrease consumption• Increase recycling• Decrease carbon emissions
• Eliminate opposition to change
• Feel good about printing responsibly
• Lower costs, both tangible and intangible
• Provide positive story for CSR report
opportunity
Considering the environmental perspective can be key to a successful transformation
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How HP can help
Customer Benefits
SIMPLE USER EXPERIENCE
MOBILE EXPERIENCE
END-TO-ENDCOMMUNICATIONEXPERIENCE
HP Technology and Know-how
HP Designjet Portfolio and Solutions
PAPERDIGITAL OUTPUT
www.hp.com/reclycle24x7
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Source:GeoWorld September, 2009
Cloud computing
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GIS workflow
Data Manipulatio
n
Data Managemen
t
Query and
Analysis
Visualization and
publishing
BUILD the GIS EXPLOIT the GIS
Database update &
maintenance
Data Input
Most of the LF printing takes
place
Large Format Printing and Scanning: a KEY role of the GIS workflow
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