What is Operations?

Operations – One Word

Efficiency Production Supply Boring Team building Decision making Strategy BLAH! Unfamiliar Never heard of it Mathwork

So, you want to start a cheese steak shop . . .

What are the three most important decisions to start a steak shop?

What are the three most important decisions in running a steak shop?

.

Where should we locate?

Facility location

So, you want to start a cheese steak shop . . .

Cheese Steak shop . . .

.

Predict steak sales?

Forecasting

How should you

design the shop

to meet potential

customer needs??

So, you want to start a cheese steak shop

Quality management / QFD

.

Where should we locate?

Interior layout?

Facility layout

So, you want to start a cheese steak shop . . .

.

How do we manage the

project?

Project management

Cheese steak shop . . .

Cheese steak shop…

.

How should we spend our

advertising budget?

Resource allocation

Cheese steak shop…

.

How well are we doing

relative to our competitors?

Productivity

measures

QUALITY…

Order qualifier or

Order winner?

Cheese steak shop…

.

Product quality?

Tracking ingredients

Ensuring steaks have enough steak

x-bar charts, P-charts …

Quality management

SPC

Cheese steak shop…

.

How can we improve customer service?

Quality management

Focus on most important problemsSafety stock to maintain service levels?

…when to

reorder?

Inventory control

Balancing customer service with cost

Service system management

Cheese steak shop…

.

Which shops should ship

to which customers?(and how much)

Supply Chain

Where we are going…

.

Module 1: Foundation

intro, strategy

Module 2: Analyzing the Market

forecasting, location, capacity

Module 3: Creating a value proposition

product design, process choice,

project management

Module 4: Systems improvement

process analysis, quality, inventory

Module 5: Systems Integration

supply chain, lean systems