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What Is Operations Management?What Is Operations Management?
ProductionProduction is the creation of goods is the creation of goods and servicesand services
Operations managementOperations management is the set is the set of activities that creates value in of activities that creates value in
the form of goods and services by the form of goods and services by transforming inputs into outputstransforming inputs into outputs
Organizing to Produce Goods and ServicesOrganizing to Produce Goods and Services
Organizing to Produce Goods and Organizing to Produce Goods and ServicesServices
Essential functions:Essential functions:– Marketing – generates demandMarketing – generates demand– Operations –creates the productOperations –creates the product– Finance/accounting – tracks organizational Finance/accounting – tracks organizational
performance, pays bills, collects moneyperformance, pays bills, collects money
Organizational FunctionsOrganizational Functions
MarketingMarketing– Gets customersGets customers
OperationsOperations– creates product or servicecreates product or service
Finance/AccountingFinance/Accounting– Obtains fundsObtains funds– Tracks moneyTracks money
© 1995 Corel Corp.
Sample Organization ChartSample Organization Chartss
Functions - BankFunctions - Bank
Operations Finance/Accounting
Marketing
CheckClearing
TellerScheduling
Transactions
ProcessingSecurity
Commercial Bank© 1984-1994 T/Maker Co.
Functions - AirlineFunctions - Airline
Operations Finance/Accounting
Marketing
GroundSupport
FlightOperations
FacilityMaintenance
Catering
Airline© 1984-1994 T/Maker Co.
Functions - ManufacturerFunctions - Manufacturer
Operations Finance/Accounting
Marketing
ProductionControl
Manufacturing QualityControl
Purchasing
Manufacturing
Organizational Charts
Commercial Bank
OperationsTeller SchedulingCheck ClearingTransactions processingFacilities design/layoutVault operationsMaintenanceSecurity
FinanceInvestmentsSecurityReal Estate
Accounting
Auditing
MarketingLoans Commercial Industrial Financial Personal Mortgage
Trust Department
Organizational ChartsAirline
OperationsGround support equipmentMaintenanceGround Operations Facility maintenance Catering Flight Operations Crew scheduling Flying Communications DispatchingManagement science
Finance & Accounting
AccountingPayablesReceivablesGeneral LedgerFinanceCash controlInternational exchange rates
MarketingTraffic administrationReservationsSchedulesTariffs (pricing)SalesAdvertising
Organizational ChartsManufacturing
OperationsFacilities: Construction:maintenanceProduction & inventory control Scheduling: materials control
Supply-chain managementManufacturing Tooling, fabrication,assemblyDesign Product development and design Detailed product specificationsIndustrial engineering Efficient use of machines, space, and personnelProcess analysis Development and installation of production tools and equipment
Finance & AccountingDisbursements/credits Receivables Payables General ledgerFunds Management Money market International exchangeCapital requirements Stock issue Bond issues and recall
MarketingSales promotionsAdvertisingSalesMarket research