• What is “infrastructure” and why is it important?

• What does it look like?• What’s required for success?• Where do we start?• Q&A

• What is “infrastructure” and why is it important?

• What does it look like?• What’s required for success?• Where do we start?• Q&A

The basic, underlying framework or features of a system or organization … dictionary.com

The basic, underlying framework or features of a system or organization … dictionary.com

It’s basically the “backbone” of any serious effort to accomplish something, especially in a larger, more complex organization with a lot of moving parts.

• Scalability• Best Practices• Formal Processes• Process Improvment

• Scalability – It’s all about leveraging or “scaling up” the abilities, talents, and decisions of the leaders

• Best Practices• Formal Processes• Process Improvement

• Scalability• Best Practices – Leaders discover and

determine the best way to do something and implement a “formal” system for doing that activity that everyone follows

• Formal Processes• Process Improvement

• Scalability• Best Practices• Formal Processes – Over time, every

important activity in the church is formalized, documented, and made available to everyone

• Process Improvement

• Scalability• Best Practices• Formal Processes• Process Improvement

• Measurement – If you’re not measuring it, you’re not managing it

• Auditing• Baseline

• Measurement• Auditing – “Document what you do and do

what you document.” Once you have infrastructure in place, you’re checking yourself to your own procedures.

• Baseline

• Measurement• Auditing• Baseline – Process improvement is difficult

without at least understanding the process as it currently exits.

• What is “infrastructure” and why is it important?

• What does it look like?• What’s required for success?• Where do we start?• Q&A

Development of infrastructure is done in the church in 2 key areas:

1. People Processes2. Business Processes

All things “people” are implemented via the church’s Church Management Software (CMS).

There are a number of CMS choices, but Church Community Builder is the best, especially when it comes to building “people processes.”

All things “people” are implemented via the church’s Church Management Software (CMS).

There are a number of CMS choices, but Church Community Builder is the best, especially when it comes to building “people processes.”

• Assimilation• First Time Guest

Follow Up• Baptism• Front Door Donor

Follow Up• Volunteer

Recruitment

• Volunteer Scheduling• Weddings• Funerals• Membership• Small Group

Participation• Event Registration

All things “business” are implemented via the church’s Management System.

The Management System is the collection of documents (policies, procedures, work instructions, forms, etc.) that collectively govern how things are done in the church.

All things “business” are implemented via the church’s Management System.

The Management System is the collection of documents (policies, procedures, work instructions, forms, etc.) that collectively govern how things are done in the church.

• Processing of Weekly Offering

• Purchasing• Expense

Reimbursement• Check Request• Petty Cash• Staff Policy Manual

• Job Descriptions• Organizational

Structure• Compensation• Performance

Assessment• Corrective Action• Church Discipline

• What is “infrastructure” and why is it important?

• What does it look like?• What’s required for success?• Where do we start?• Q&A

• Leadership Commitment – Senior leadership must be behind the effort. They use “the language” and point staff to the processes, procedures, etc.

• Team Effort• Excellent Access and Distribution

• Leadership Commitment• Team Effort – Building infrastructure has to

be a team effort. Everyone on the team needs to “get it.”

• Excellent Access and Distribution

• Leadership Commitment• Team Effort• Excellent Access and Distribution – The

processes, procedures, etc. must be easily accessible to staff.

• What is “infrastructure” and why is it important?

• What does it look like?• What’s required for success?• Where do we start?• Q&A

1. Assemble The Team – Assemble a cross-functional team of stakeholders.

2. Identify Pain Points3. Flowchart The Process4. Write The Procedure

1. Assemble The Team2. Identify Pain Points – Make a list of

“process pain points” as a team and prioritize the list.

3. Flowchart The Process4. Write The Procedure

1. Assemble The Team2. Identify Pain Points3. Flowchart The Process – Flowchart the

existing process and create the new process.

4. Write The Procedure

1. Assemble The Team2. Identify Pain Points3. Flowchart The Process4. Write The Procedure – Write the

procedure using the new flowchart.

• Need to click to a URL to show an example of an Operating Procedure

• What is “infrastructure” and why is it important?

• What does it look like?• What’s required for success?• Where do we start?• Q&A

• What is “infrastructure” and why is it important?

• What does it look like?• What’s required for success?• Where do we start?• Q&A

• www.ExecutivePastorOnline.com

• Coaching – Working with church leaders to help develop infrastructure and implement growth strategies

• Contact Information - Website

Church Infrastructure Development

CCB Webinar

March 13, 2014