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Blackbaud Enterprise Customer Summit
WHAT IS CROWD FUNDING? Is crowd funding a new revenue stream or another term for fundraising?
Presented by: Amy Braiterman, Blackbaud Julia Gallagher, Memorial Sloan Kettering Cancer Center
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Blackbaud Enterprise Customer Summit
ARE YOU…
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Blackbaud Enterprise Customer Summit
The practice of funding a project or venture by raising many small amounts of money from a large number of people, typically via the Internet.
Per the Oxford Dictionaries
Syllabification: crowd·fund·ing Pronunciation: /ˈkroudˌfəәndiNG /
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Blackbaud Enterprise Customer Summit
Beginning of human civilization
Faith
1852
The Salvation Army
1938
March of
Dimes The Fed & States
1999 P2P Online Event Tools
2006
Crowd Funding coined
2008
Pres. Election
2009
Kickstarter Kicked off
2004
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Blackbaud Enterprise Customer Summit
THE JOBS ACT
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Blackbaud Enterprise Customer Summit
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Blackbaud Enterprise Customer Summit
50 SHADES OF CROWD FUNDING
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Blackbaud Enterprise Customer Summit
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Blackbaud Enterprise Customer Summit
CROWD FUNDING (FUNDRAISING) IS HARD WORK
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Blackbaud Enterprise Customer Summit
It’s been the most work. I just finished signing 5,500 posters this week that are all going out to Kickstarter backers. - Rob Thomas, Veronica Mars Creator & Director
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Blackbaud Enterprise Customer Summit
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Blackbaud Enterprise Customer Summit
HOW DO YOU CHANGE THE CONVERSATIONS?
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Blackbaud Enterprise Customer Summit
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Blackbaud Enterprise Customer Summit
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Blackbaud Enterprise Customer Summit
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Blackbaud Enterprise Customer Summit
ORGANIZATION CULTURE
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Blackbaud Enterprise Customer Summit
KNOW WHO YOU ARE
Program Expectations: • Revenue potential • Program costs • Program and Constituent Support
Benefits • Less affected by economic state • Lower cost of fundraising • Expanded reach for the organization • Building stronger, more loyal
supporters
Make it Part of Your Culture • It starts at the top; executive buy in
• Staff buy in
Constituents: What is your comfort level?
Business Plan
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Blackbaud Enterprise Customer Summit
Online Experience
Guidelines: Internal & External Impact & Expectations
Fundraising & Organization Information
Great Customer Services
5 THINGS TO KEEP IN MIND
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Blackbaud Enterprise Customer Summit
Reporting & Analysis
ONLINE EXPERIENCE
Process Donations
Fundraising Tools
Registration Process
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Blackbaud Enterprise Customer Summit
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Blackbaud Enterprise Customer Summit
EVERYONE’S TALKING ABOUT IT I applaud these young scientists
for doing their own crowd funding…
There are many reasons why basic research should remain in public
and non profit institutions. Is this in some ways another symptoms of just how broken our system is?
As much as I love this approach, the academic institution hosting the
research may retain more than half of the money raised for indirect costs.
Project cost $30k need to raise $150k
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Blackbaud Enterprise Customer Summit
Project Organization
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Blackbaud Enterprise Customer Summit
Why?
Audience Brand
ADAPTING TO THE “NEW WORLD”
Message
Purpose
Impact
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Blackbaud Enterprise Customer Summit
WE LIKE YOU AND WE LIKE WHAT YOU DO
• Personal Customer Service • Organization Fact Sheet • Approved Logos and Letters of Support • “Ask” and Press Release Templates
• Basics of Fundraising • Basics of Hosting an Event • Online Tools for invitations,
communication, and money collection • Instructions for Online Tools • Recognition & Thanks
YOUR FUNDRAISERS: • Care • Are Motivated • Volunteer and are asking and in need of guidance
Educate, Empower and Encourage
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Blackbaud Enterprise Customer Summit
MARKETING, MARKETING, MARKETING
• Promote program in donor welcome series email campaign - encourage donors to get more involved.
• Use it as an opportunity to
engage board members and major donors and to tap into their personal networks
• Connect with lapsed donors
GET THE WORD OUT • Make it an option to support your organization. • Consider picking a few key
dates to rally supporters • Feature successful fundraisers – both individuals & activities in: website, e-newsletters and printed materials.
• Show diversity in ways to get involved
• Donation vs. Participation
Acquire & Recruit
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Blackbaud Enterprise Customer Summit
MEASURE PERFORMANCE
• Number and Date of registered fundraisers or events
• Number of participants • Conversion & completion rate • Number of repeat vs. new • Number of donors
• Overall fundraising revenue • Fundraising amount per
participant • Number of donations per
participant
HOW WILL YOU TRACK PERFORMANCE? WHAT DOES SUCCESS LOOK LIKE?
Measuring Success
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Blackbaud Enterprise Customer Summit
Are you…