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What is Contact IV?What is Contact IV?What is Contact IV?What is Contact IV?
Contact IV is...Contact IV is... A National Case Management A National Case Management
Employment Service Delivery Employment Service Delivery SystemSystem
A micro-computer system A micro-computer system which runs under the which runs under the Microsoft Windows operating Microsoft Windows operating systemsystem
A National Case Management A National Case Management Employment Service Delivery Employment Service Delivery SystemSystem
A micro-computer system A micro-computer system which runs under the which runs under the Microsoft Windows operating Microsoft Windows operating systemsystem
What are the What are the Objectives?Objectives?
What are the What are the Objectives?Objectives?To support Client Service Delivery by...To support Client Service Delivery by...
ensuring case management services
and follow-up until employment results
are documented
facilitating documentation of client information and employment
data
To support the Department’s legislative imperatives of reporting on...
To support the Department’s legislative imperatives of reporting on...
individuals who find and keep employment
savings to the EI
Account
Who are the Users?Who are the Users?Who are the Users?Who are the Users?
Service Providers under contract with Service Canada
Agencies under Aboriginal Human Resources Development Agreement (AHRDA)
Provinces under Labour Market Agreements that choose to use Contact IV in order to deliver employment services
Service Providers under contract with Service Canada
Agencies under Aboriginal Human Resources Development Agreement (AHRDA)
Provinces under Labour Market Agreements that choose to use Contact IV in order to deliver employment services
How does How does Contact IV Contact IV
Support Users?Support Users?
How does How does Contact IV Contact IV
Support Users?Support Users?Operates in either official languageOperates in either official language
Offers a case management processOffers a case management process
Offers an employment counselling featureOffers an employment counselling feature
Allows Staff list registration with passwordAllows Staff list registration with password
Lists local Service ProvidersLists local Service Providers
Provides employment resultsProvides employment results
Who are the Clients?Who are the Clients?
Active Employment Insurance claimants Reachback Clients Locally Targeted Clients Youth Aboriginal Disabled clients under the Opportunities Fund Other clients served by Service Providers
Active Employment Insurance claimants Reachback Clients Locally Targeted Clients Youth Aboriginal Disabled clients under the Opportunities Fund Other clients served by Service Providers
How Contact IV helps in How Contact IV helps in Managing Client and Managing Client and
Employment InformationEmployment Information
How Contact IV helps in How Contact IV helps in Managing Client and Managing Client and
Employment InformationEmployment Information
Contact IVContact IVContact IVContact IV
•Client Listing and Bring Forward Mechanism•Client Listing and Bring Forward Mechanism•Client Information•Client Information
•Needs Identification•Needs Identification
•Action Planning•Action Planning
•List of interventions and services•List of interventions and services•Action Plan Printout•Action Plan Printout
•Results at Action Plan Closure•Results at Action Plan Closure
•Results at Case File Closure•Results at Case File Closure
WHAT FUNCTIONS WILLWHAT FUNCTIONS WILLCONTACT IV SUPPORT?CONTACT IV SUPPORT?WHAT FUNCTIONS WILLWHAT FUNCTIONS WILLCONTACT IV SUPPORT?CONTACT IV SUPPORT?
Client Information Needs Determination Counselling Assessment Development of an Action Plan View/Print Action Plan Follow-up Action Plan and Case File Closure Tracking Employment Results Database Query and Reports Production Uploading into CSGC
Client Information Needs Determination Counselling Assessment Development of an Action Plan View/Print Action Plan Follow-up Action Plan and Case File Closure Tracking Employment Results Database Query and Reports Production Uploading into CSGC
Client ListingClient ListingClient ListingClient Listing
The Client Listing screen allows you to:The Client Listing screen allows you to:
create a new client file amend a client file do a search select or access the data on a specific client manage BFs
create a new client file amend a client file do a search select or access the data on a specific client manage BFs
Client InformationClient InformationClient InformationClient Information
This function deals with specific client information:
Personal Characteristics Education Employment History Other
This function deals with specific client information:
Personal Characteristics Education Employment History Other
Needs DeterminationNeeds DeterminationNeeds DeterminationNeeds Determination
Allows the recording of client employment need(s) and the action(s) taken
Allows the recording of client employment need(s) and the action(s) taken
The client’s employment need refers to one of the following Employability Dimensions:
Career Decision Making Skills Enhancement Job Search Employment Maintenance
The client’s employment need refers to one of the following Employability Dimensions:
Career Decision Making Skills Enhancement Job Search Employment Maintenance
Counselling AssessmentCounselling AssessmentCounselling AssessmentCounselling Assessment
Allows:Allows:
the recording of counselling goals relating to the four employability dimensions
the documentation of the Counselling process
the recording of counselling goals relating to the four employability dimensions
the documentation of the Counselling process
Action PlanAction PlanAction PlanAction Plan
Provides access to a list of service providers and available interventions to help the client address his/her employment need(s)
Selects and records interventions on the client action plan along with start and end dates and printable additional instructions
Allows the recording of each intervention result
Provides access to a list of service providers and available interventions to help the client address his/her employment need(s)
Selects and records interventions on the client action plan along with start and end dates and printable additional instructions
Allows the recording of each intervention result
View/Print Action PlanView/Print Action PlanView/Print Action PlanView/Print Action Plan
The printed Action Plan:
includes the intervention(s) with dates, costs and service providers’ addresses and phone numbers
may be given to the client facilitates the commitment of both parties --
client and staff
The printed Action Plan:
includes the intervention(s) with dates, costs and service providers’ addresses and phone numbers
may be given to the client facilitates the commitment of both parties --
client and staff
Action Plan and Case File ClosureAction Plan and Case File ClosureAction Plan and Case File ClosureAction Plan and Case File Closure
Permits the recording of the result and closes the Action Plan. Result at Action Plan closure is one of the following:
Permits the recording of the result and closes the Action Plan. Result at Action Plan closure is one of the following:
Employed, Self-employed, or Not Employed For Youth and Aboriginal Clients: Employed,
Self-employed, Not Employed or Returned to School.
Employed, Self-employed, or Not Employed For Youth and Aboriginal Clients: Employed,
Self-employed, Not Employed or Returned to School.
Follow-upFollow-upFollow-upFollow-up
A Bring Forward (BF) reminds the case manager when contact with client is needed, e.g. during or after Action Plan
A Bring Forward (BF) reminds the case manager when contact with client is needed, e.g. during or after Action Plan
Notes and follow-up results may be documented and printed
Notes and follow-up results may be documented and printed
Tracking Employment ResultsTracking Employment ResultsTracking Employment ResultsTracking Employment Results
When the Action Plan is closed to Not Employed, a client result tracking process can be triggered for the 12 weeks follow-up after the Action Plan closure.
When the Action Plan is closed to Not Employed, a client result tracking process can be triggered for the 12 weeks follow-up after the Action Plan closure.
Reports Production Reports Production and Query Databaseand Query DatabaseReports Production Reports Production and Query Databaseand Query Database
Case Management Reports provide a list of standard activities by Client Group and by Type of Funding
Query provides a list of clients based on specific criteria such as:
Action Plan Closure StatusBring Forward datesService Providers, etc.
Case Management Reports provide a list of standard activities by Client Group and by Type of Funding
Query provides a list of clients based on specific criteria such as:
Action Plan Closure StatusBring Forward datesService Providers, etc.
How does Contact IV How does Contact IV help Manage help Manage Caseloads?Caseloads?
How does Contact IV How does Contact IV help Manage help Manage Caseloads?Caseloads?
Follow-up documentation Bring Forward mechanism Client Services Log capability Notes Activity reports including export and printing
capability Query function with client listing and
printing capability Import/Export database from other systems Upload to the Common System for Grants
and Contributions.
Follow-up documentation Bring Forward mechanism Client Services Log capability Notes Activity reports including export and printing
capability Query function with client listing and
printing capability Import/Export database from other systems Upload to the Common System for Grants
and Contributions.
How is the Data How is the Data Transferred?Transferred?How is the Data How is the Data Transferred?Transferred?
The transfer of data to the Common System for Grants and Contributions (CSGC) is done via diskette or modem, generally on a monthly basis.
The transfer of data to the Common System for Grants and Contributions (CSGC) is done via diskette or modem, generally on a monthly basis.
Service Providers and provinces may also use Contact IV to serve their non-HRD funded clients, in which case, data are not uploaded to CSGC.
Service Providers and provinces may also use Contact IV to serve their non-HRD funded clients, in which case, data are not uploaded to CSGC.
Training Manual and User Guides National training for trainers / regional
for users Local Assistance and Technical support
for Users National Hotline Service On-Line Help integrated within Contact
IV Case Management Handouts Internet Site
Training Manual and User Guides National training for trainers / regional
for users Local Assistance and Technical support
for Users National Hotline Service On-Line Help integrated within Contact
IV Case Management Handouts Internet Site
User Training and Support ToolsUser Training and Support ToolsUser Training and Support ToolsUser Training and Support Tools
Minimum Technology Minimum Technology Required to use Contact IVRequired to use Contact IVMinimum Technology Minimum Technology Required to use Contact IVRequired to use Contact IV
Hardware Any IBM Compatible Machine with a Pentium A Super VGA colour monitor 64 Megabytes of RAM 55 Megabytes of Free Hard Disk Space 3.5” Floppy Disk Drive Laser or Ink-Jet Printer Mouse Modem (optional) Adequate Database Backup SystemSoftware Windows 98 / 2000 / XP Microsoft Anti-Virus Program, i.e. McAfee, Microsoft or Norton
Hardware Any IBM Compatible Machine with a Pentium A Super VGA colour monitor 64 Megabytes of RAM 55 Megabytes of Free Hard Disk Space 3.5” Floppy Disk Drive Laser or Ink-Jet Printer Mouse Modem (optional) Adequate Database Backup SystemSoftware Windows 98 / 2000 / XP Microsoft Anti-Virus Program, i.e. McAfee, Microsoft or Norton
The History of Contact The History of Contact IVIV
The History of Contact The History of Contact IVIV
Contact IV Version 1.0 was released in Feb. 1997 . Version 1.2 was implemented in the Fall of 1997
to address user and accountability requirements for Aboriginal, Youth and Persons with Disabilities.
Version 1.3 was released in March 1998. In Canada, some 1,000 Third Party agencies are
using Contact IV serving over 150,000 clients. In 1997, Contact IV was one of the finalists for a
Government Technology Exhibition Canada Award (GTEC).
Many countries have expressed an interest in Contact IV: Barbados, Germany, Australia, Jamaica and Romania.
Contact IV is used by Jamaica since 1998 Version 2.0 was released in March 2000.
Contact IV Version 1.0 was released in Feb. 1997 . Version 1.2 was implemented in the Fall of 1997
to address user and accountability requirements for Aboriginal, Youth and Persons with Disabilities.
Version 1.3 was released in March 1998. In Canada, some 1,000 Third Party agencies are
using Contact IV serving over 150,000 clients. In 1997, Contact IV was one of the finalists for a
Government Technology Exhibition Canada Award (GTEC).
Many countries have expressed an interest in Contact IV: Barbados, Germany, Australia, Jamaica and Romania.
Contact IV is used by Jamaica since 1998 Version 2.0 was released in March 2000.
