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What is ACN DigitalTalk?• Superior business-class Digital Phone
Service, compared to traditional voice services
• Widest array of features and applications from a single platform
• Built-in redundancy, reliability and scalability
ACN Advantage• Instant Right-sizing• Enhanced Mobility
• Multiple device tie in
• Real Benefits• Serious productivity and customer
experience improvements
Features and Benefits• No phone system to maintain and upgrade• Instant scalability• One number reaches you anywhere• Voice Mail to email• Auto-attendant and advanced call routing
• Significant communications spending
• Mobile workers
• Growing or moving businesses
• Multi-site locations
Potential DigitalTalk Prospects
• Automotive• Engineering• Finance• Industrial & Manufacturing• Information Technology• Network/Communications• Sales & Marketing• Trade & Professional Services• Transportation & Logistics
Example Businesses
• Hotels• Call Centers• Large government-run organization• Purchased new phone system in last year• Large IT staff
Less Favorable Businesses to Target
Sales Process
Prospect Independent
Representative talks with decision maker and fills out lead process on MyACN for Reps
Needs AnalysisACN Sales Agent contacts lead to investigate qualifications and need analysis
ProposalACN Sales Agent submits proposal to customer highlighting features and benefits
DealCustomer agrees to terms and DigitalTalk system is installed
PCLCustomer will appear on Representatives PCL once they have signed up for service
Average Sales Process Duration: 30 days
Lead Entry• Independent Representatives must
gather specific detailed information from prospect business• You must know the decision maker
• Fill out the Lead Entry Form on MyACN for Representatives
• ACN Sales Team does the rest!
Lead Process FormRequired Information*
• Company Name
• Contact First Name
• Contact Last Name
• Title
• Email Address
• Office Phone
*Use the DigitalTalk Informational Flyer and Lead Process Guide on MyACN for Representatives to gather information
Lead Process Form Required Information
• What is the organization’s current Internet Provider?• What is the organization’s current type of Internet Service: DSL,
Cable Broadband,T1 or above T1?• Is the organization comprised of a single location or multi-
locations?• What is your relationship to the organization?• What is the current number of telephone lines in the
organization’s primary location?• What are the number of current telephone handsets in the
organization?• Does the organization wish to keep their existing phone
numbers, get new phone numbers or a mixture of both?
How to Submit a Lead
Leads will be entered into Lead Entry Portal via MyACN for Representatives. Once received, each lead will be processed by the ACN Sales Team
How to Submit a Lead
If information is missing or incorrect,
the lead will be rejected. Representatives can check the status of their leads in the Lead Entry Portal.
Lead Status Codes
• New: A new lead that has not been assigned to an inside ACN Sales Agent
• Assigned: Lead has been assigned to an inside ACN Sales Agent • In Process: Lead is in active status and being worked on• Converted: Lead was successfully converted into an order • Recycled: There is no opportunity with lead at this time• Returned: More information is needed; Representative will need to
contact the customer• Dead: There is no opportunity with this lead and/or bad data was
provided with lead