What Happens When You’re Real: Authentic Communication and …pmilacrosse-rochester.org/wp-content/uploads/2015/11/... · 2018-04-16 · All About Authenticity | Wolkoff, LLC Talking

What Happens When You’re Real: Authentic Communication

and Trust

All About Authenticity | Wolkoff, LLC


Meeting Mindset

1. Show up

2. Clear Your Mind

3. Be Present




Your World


Your To-Do List

Your World


Your World


Your World

http://classifieds.usatoday.com/blog/business/8-must-project-management-skills-business-leaders/



Talking TeamsEngagementWhat is the Value of Authenticity?Who Wants a New C.O.A.T.? A Model for Authenticity in TeamsMan, I Love Meetings!And Finally… What About Authenticity?

Let’s Get Real


Teams


Are you currently on a team?

Are you leading a team?

How many teams are you on?


What is a team?


What is a team?

A team is a group of people performing work toward a

common goal.


What keeps teams from working well together?

personalities biases

perceptions assumptions

emotions feelings

sensitivities


State Farm commercial - Two Conversations


Why do we work in teams?

diversity of expertise strengths

talents experience motivations

synergy

What we need is…


Communication &

Trust

What we need is…

…which means…


Communication & Trust

Engagement


people work in teams in more

than 60% of companies

What the Numbers Tell Us About Engagement


only 60% are not engaged

What the Numbers Tell Us About Engagement


Survey

Says…

https://www.scoro.com/blog/teamwork-infographic/

63 not engaged at all

24 actively disengaged

13 highly engaged

For every 100 employees

Are We Engaged?

All About Authenticity | Wolkoff, LLCGallup.com

Foundations of Engagement

http://gallup.com


TEAMS

https://www.dalecarnegie.com/employee-engagement/how-to-engage-employees-by-fostering-positive-emotions-infographic/

Positive Engagement


TEAMS

https://www.dalecarnegie.com/employee-engagement/how-to-engage-employees-by-fostering-positive-emotions-infographic/

Positive EngagementWhen are you most likely to be enthusiastic, inspired, empowered, or confident?

When you bring your whole self to the work you do. When you and others are authentic.


What does authenticity mean?


Commercial - Candor - “I’ve had a really wonderful time tonight”


Why is authenticity valuable to

You? Your Organization?


SELF

OTHERS


You?

How comfortable are you with yourself to allow others to be themselves?

How comfortable are you with yourself to be yourself?



You? Your Organization?



Your Organization?

ROI

LOYALTY & RETENTION

CULTURE

ENGAGEMENT


Why authenticity is valuable

COMMUNICATION & TRUST

How do you bring value back to your projects?


How would it feel to be your authentic self every day?


What if authenticity changed how you and your teams communicate?



Think about it…



Think about it…

What if…


How?

C OA T

What if…

was like trying on a new…

?

thinking about authenticity…


What Does Authenticity in Teams Look Like?

COAT

ConnectOutcomeAttitudeTrust


Why connect?

We’re all human.

Science says so!

Desire to be with others and belong.


“…we are wired such that our well-being depends on our connections with others.”

Matthew Lieberman, UCLA Dept. of Psychology, Psychiatry & Biobehavioral Sciences

Gareth Cook, October 22, 2013, https://www.scientificamerican.com/article/why-we-are-wired-to-connect/

Why connect?

“Lieberman’s case is that our need to connect is as fundamental as our need for food and water.”


Get into teams of three or four

60 seconds

Write down as many things as you can that you have in common with each other that begin with each of the first letters in the alphabet

How to make authentic connections


Connections are about building bonds with each other.

The strength of those bonds depends on you.

Connections = Bonds



How do we build bonds and connections?



Bud Light commercial - “Dilly, Dilly”


Connection is about

belonging.

“Dilly, dilly”



Connection is about belonging.

Remember engagement?



“best friend”




No judgement Dependability Support




Honesty

Empathy

Humor

Generosity

Trust

Encouragement

“Telepathy”

“Value above all others”

Compassion

Sharing

Confidant

Listener

Validation

Acceptance

Respect

Laughter

What do you look for in your best friend?



What if these traits showed up on your teams?

Honesty

Empathy

Humor

Generosity

Trust

Encouragement

“Telepathy”

“Value above all others”

Compassion

Sharing

Confidant

Listener

Validation

Acceptance

Respect

Laughter



What is the purpose of…

…your team

How to be authentic about your outcomes

Purpose statement: Our team exists to ______.

Its purpose will be accomplished when we achieve _______.


Have you ever been on a team when direction and purpose were unclear?

What behaviors occur when you’re not headed in the same direction?



Focus on where you are headed…

…not where you’ve been.



How am I showing up?

How to be authentic about your attitude

Safe environments and spaces


“It’s not you, it’s me.”

“It’s not me, it’s you.”

“What if it’s both of us?”


All About Authenticity | Wolkoff, LLCBetari Box courtesy of https://de-escalate.com/



“Small things — if not corrected — become big things, always.”



What About Trust?

All About Authenticity | Wolkoff, LLChttp://www.coso.biz/5-behaviors-of-a-cohesive-team/

Patrick Lencioni, The Five Behaviors of a Cohesive Team

It’s just the foundation of

what’s essential for

a team!

What About Trust?


What About Trust?

http://www.xplaner.com/johariwindow/


What About Trust?

Cut down on noise

Focus on what matters

Safe space to co-create

Why trust? Why authenticity?


Volunteer, please?

You will be successful.

Roger promises not to embarrass you.

What About Trust?



In other words, when you show up as yourself, you give others permission to show up as themselves.

When you show up authentic, you create the space for others to do the same.

What About Trust?


“Trust is established when you act in the best interest of others.”

Stephen M.R. Covey, author of The Speed of Trust, from the forward to “The Go-Giver”

What About Trust?


What if authenticity revolutionized your meetings?


Fed Ex commercial - “Passive Aggressive environment”


How does C.O.A.T. work in meetings?

COAT

“No screen” rule once you enter meeting space.

Restate team purpose/goals. State purpose of the meeting.

“Attitude check” One word to describe your current attitude about the meeting.

Meeting rules - meeting after the meeting, gossip and rumors


I DARE YOU

I DOUBLE DOG DARE YOU


Robert Conrad commercial - “I Dare You”



“No Screen” Commitment

1. Screens and sounds off BEFORE you enter the meeting space.

2. No screens or sounds during meetings.

3. No screens until you leave the meeting space.


What is the purpose of…

…your meeting

In emails: The purpose of this meeting is to ______.

update each other on tasks brainstorm or generate ideas solve the problem of ______…


“Attitude check”

One word to describe your current attitude about the meeting.


Erodes trust What can’t be said in the meeting?

Others not in the know and not on the same page

Am I sharing something others should know?

Would I want to know about this if it were me?

Meeting After the Meeting


Gossip and Rumors

“Great minds discuss ideas, average ones discuss events, and small minds discuss people.”

– Eleanor Roosevelt


Erodes Trust

Don’t do it

Don’t condone it

Address it — is there a root cause?

Gossip and Rumors


What incredible outcomes could your team achieve with more

authenticity?


Can you and your team afford NOT to be authentic?



Recap!

We Talked TeamsWe Explored EngagementWe went in-depth on Authenticity

Applied C.O.A.T. to Meetings


What incredible outcomes will your team achieve with more authenticity?

Can you and your team afford NOT to

be authentic?



Roger Wolkoff All About Authenticity

608.279.5160 [email protected]

mailto:[email protected]

Documents

What Happens When You’re Real: Authentic Communication and …pmilacrosse-rochester.org/wp-content/uploads/2015/11/... · 2018-04-16 · All About Authenticity | Wolkoff, LLC Talking